Overview

Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5rating 4.57
4.6

( 725 Reviews )

ReScore Reviews™ (8)

ReScore
Overall Rating 3.3750038/5Overall Rating 3.3750038/5Overall Rating 3.3750038/5rating 3.3750038rating 3.3750038
Original
Overall Rating 1.5000013/5rating 1.5000013rating 1.5000013rating 1.5000013rating 1.5000013
93% Would Recommend
Latest Review 11 days ago

Reviews


JR
JOE R.
Farmington, MI
Pontiac Vibe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/18/2014
Great but costly
Excellent service, job done well and timely manner. Expensive, otherwise 5 stars.

MK
mary k.
Livonia, MI
Ford Edge
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/18/2014
people are nice
took my car in for tire rotation. It was very fast which was great.As i was driving away I wondered if they checked the air pressure on all tires. If I didn't have another appointment i would have went back.

LW
LISA W.
Farmington, MI
Nissan Rogue
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/23/2014
Quick and professional service
Been here many times with a couple of different cars, never a long wait ans service is great.

BP
BILL/PAM P.
Livonia, MI
Chrysler 200
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/23/2014
Good Management/Customer Service
In for an oil change and to have tires rotated. Took me in right away and I was out in under 60 minutes.

CA
CHERYL A.
Redford Charter Township, MI
Chevrolet Monte Carlo
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/12/2014
Car Maintenance
Polite and excellent customer service. Work was completed in a timely fashion.

JS
JEFF S.
Livonia, MI
Hummer H3
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/01/2013
Good Service, Good Price
Overall, I would have to say that I was satisfied with my visit. The 4 new tires that I purchased were not is stock, but they sent someone to another Firestone Dealer to obtain them. The work was done promptly and completed within a couple of hours, even with the tires having to be picked up at another location. The only problem that I had was I was told that the installation of the tires included everything, but found out later that the alignment was not included.

JH
Joanne H.
Livonia, MI
Honda Civic
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/29/2013 Category: Service
Joanne said the guys were really nice. They have a television and they have coffee but it is a guy place.
This review was collected via phone interview by Customer Research Inc.

LH
Linda H.
Detroit, MI
Mercury Sable
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/26/2013 Category: Service
Linda said the service was good but she thought it was covered under warranty and it was not. She had to pay out of pocket.
This review was collected via phone interview by Customer Research Inc.

TW
TINISHA W.
Detroit, MI
Chevrolet Venture
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/18/2013
fast and friendly service
Great

EW
Eliz W.
Detroit, MI
Buick LeSabre
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/14/2013 Category: Service
Eliz said everyone was kind and cordial to her. They left her check tire pressure light on when she left this business.
This review was collected via phone interview by Customer Research Inc.

KB
KIM B.
Farmington, MI
Ford Explorer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/01/2013
Very fast.
Quick in and out service. Friendly.

TH
Tamika H.
GMC Envoy
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/14/2013 Category: Service
Tamika said this business provides good service, but they are pricey.
This review was collected via phone interview by Customer Research Inc.

JG
JANET G.
Detroit, MI
Nissan Altima
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/22/2013
Great service
Quick. efficient service

KK
Kamaru K.
Toyota Matrix
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/22/2013 Category: Service
Kamaru said he purchased 4 brand new tires from this business and he had a problem with one of them a few weeks later. He said he went back to this business because he thought he could get it taken care of, but he was told they could not help him because he had not purchased the insurance for the tires. He took his spare and put it on his vehicle. He said he has never had any other problems with this business and he would recommend them to others.
This review was collected via phone interview by Customer Research Inc.

BP
Bill P.
Dodge
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/23/2013 Category: Service
Bill said he has used this business for 15 years and no matter where he lives in the Detroit area he will continue to use this business.
This review was collected via phone interview by Customer Research Inc.

DW
Derek W.
Livonia, MI
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/18/2013 Category: Service
Derek said he thought that they lost his lug nut, but he is not sure.
This review was collected via phone interview by Customer Research Inc.

JB
JAMES B.
Livonia, MI
Ford Windstar
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/10/2013
very helpful
good price and fast service

GG
Gaila G.
Farmington, MI
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/15/2012 Category: Service
Gaila said the service was fine at this business.
This review was collected via phone interview by Customer Research Inc.

JL
JAMES L.
Livonia, MI
Chevrolet Equinox
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/12/2012
Helpful counter people and mechanics gave me they care about me and my car.
I’m a retired fire truck mechanic and as any mechanic knows it is hard to let anyone other than yourself work on your car. Even for an oil change. But with the lube, oil/filter change, tire rotation and fluid check prepay program they offer and the care the mechanics have shown as they perform their duties I have to say, When you are looking for a great lube, oil and filter change location Metro-25 Firestone in Livonia, MI is the place to check out.

DH
DONNA H.
Westland, MI
Saturn Ion 3
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/05/2012
honesty, usually get in & out quickly, convenience
More care needs to be taken with the cleanliness of customer vehicle. Each time I have been there, I find grease on upholstery, carpeting doors and dash.

Displaying Review 41 - 60 of 91 in total