Overview

Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5rating 4.57
4.6

( 725 Reviews )

ReScore Reviews™ (8)

ReScore
Overall Rating 3.3750038/5Overall Rating 3.3750038/5Overall Rating 3.3750038/5rating 3.3750038rating 3.3750038
Original
Overall Rating 1.5000013/5rating 1.5000013rating 1.5000013rating 1.5000013rating 1.5000013
93% Would Recommend
Latest Review 7 days ago

Reviews


PT
Pam T.
Livonia, MI
Chrysler Town
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2012 Category: Service
Pam said the business was honest, personable, timely, and did a great job.
This review was collected via phone interview by Customer Research Inc.

NM
Norman M.
Detroit, MI
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2012 Category: Service
Norman said this business provides great service. They got him in for an appointment even though it was late in the day. He is a repeat customer.
This review was collected via phone interview by Customer Research Inc.

TC
Theresa C.
Southfield, MI
Plymouth Voyager
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2012 Category: Service
Theresa said she has been going to this business for years and the service is always good.
This review was collected via phone interview by Customer Research Inc.

RK
Richard K.
Farmington, MI
Pontiac Bonneville
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2012 Category: Service
Richard said he really appreciates all of their help and this is the only place where he could find the right size tires to fit his son's vehicle.
This review was collected via phone interview by Customer Research Inc.

JD
Joseph D.
Mercury Grand Marquis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2012 Category: Service
Joseph said he was pleased with the service. The business is convenient, the workers were polite and he is confident with their work.
This review was collected via phone interview by Customer Research Inc.

CJ
Cathy J.
Toyota Venza
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2012 Category: Service
Cathy said the business was able to get the size of tires she needed by the next morning and they were very professional every time she dealt with them.
This review was collected via phone interview by Customer Research Inc.

JJ
John J.
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2012 Category: Service
John said he has known this business for a long time and they are great. He would absolutely recommend this business to others.
This review was collected via phone interview by Customer Research Inc.

CB
CHARMANE B.
Redford Charter Township, MI
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2012
Efficient Work!!
The staff members are very respectful and have had no complaints in the work they have done on my vehicle.

JC
JON C.
Romulus, MI
Chevrolet Astro
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/19/2012
95 Astro !
took van in for Front end alignment Steering wheel was 20% off Center? now van drives better but still 20% of center????You Can,t always get what you want !!!!!

LM
LINDA M.
Livonia, MI
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2012
Quick and knowledgeable service
I always feel as though I am the priority customer at this outlet. I receive quick service from knowledgeable staff that puts my mind at ease with my vehicle when it is serviced.

SS
SHANON S.
Detroit, MI
GMC Envoy
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/13/2012
convenience and good service
Firestone is conveniently located and provides good service that iI can depend on. Prices is pretty good.

JH
James H.
Detroit, MI
Chrysler 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2012 Category: Service
James said the business did a pretty good job in a timely manner and he did not have to wait long.
This review was collected via phone interview by Customer Research Inc.

KH
KENNETH/GALE H.
Livonia, MI
Toyota Yaris
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2012
Outstanding Service!
Conveniently located in Livonia - professional, reliable service at a very reasonable price.

RK
Randall K.
Livonia, MI
Pontiac Grand Am
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/05/2012 Category: Service
Spoke with Sandra. She said the business did a decent job. The business is very reliable and they do a great job.
This review was collected via phone interview by Customer Research Inc.

CC
Charlie C.
Livonia, MI
Mazda 6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2012 Category: Service
Charlie said he has been a customer for years and years. He said he knows the employees and he has never had any trouble with them. They did exactly what they said they would do and they completed the work quickly.
This review was collected via phone interview by Customer Research Inc.

WM
Willie M.
Southfield, MI
Chrysler Town
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2012 Category: Service
Willie said the business provided great service.
This review was collected via phone interview by Customer Research Inc.

CC
CHYONNA C.
Detroit, MI
Cadillac CTS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2012
Very Pleased
I was and always vry please with the service I recieve from Metro 25 staff and technician everytime I take my car in to be serviced. Everyone is always very friendly and helpful. Thanks!!!

RH
RICHARD H.
Detroit, MI
Jeep Commander
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/29/2012
quick service
good quick service

SV
STEPHEN V.
Redford Charter Township, MI
Ford Escape
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/22/2012
Vaghy's Review
I have been using metro25firestone for a good many years but $29 plus is a bit much for an oil change don't you think.
Chris B. from Metro 25 - Firestone responded on 06/25/2012
OIL PRICE HAVE GONE UP STILL VERY GOOD PRICE WITH GOOD SERVICE THANKS

RM
Randi M.
Ford Focus
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/19/2012 Category: Service
Randi said she waited longer than she thought she should have waited and she was not happy that she was told that her rear tires were wearing down when they were only 6 months old. She was told that she needed a wheel alignment, but she was disappointed that it was not mentioned to her sooner. She would not recommend this business to others, but she chose not to elaborate.
This review was collected via phone interview by Customer Research Inc.
Chris B. from Metro 25 - Firestone responded on 06/25/2012
randi i checked your invoice on tires that were purchased and they were bought 1 year ago. Invoice 39468 with 53,114 miles. Invoice has alignment recommed on it. Invoice 47037 1 year later has 69,028. So you have
Chris B. from Metro 25 - Firestone responded on 06/25/2012
15914 MILES ON YOUR TIRE THAT WERE NOT ROTATED OR ALIGNED

Displaying Review 601 - 620 of 725 in total