in summer of 2020 I had a few problems with my used Volvo I bought, including the fact that I had to the unlock button dozens of time for the car to open. I am not kidding if it is less than 10 times I feel like the car is functioning well, every morning when I have to leave it is usually between 20-40 clicks of the button for the car to open, now most people would say “must be the battery”… but that doesn’t make sense because at the time the car was a year and a half old, and it happened every single time with both keys, so I brought the car to Huntington Volvo to have this issue resolved, they gave me the car back the next day and told me it was a software issue and is now fixed, they were very much wrong! I contacted them back a few months later and explained to the woman who was making my new appt the situation again, and her response was “what is your phone number?” now for a company that claims through their automated that they provide “exceptional” service, I could not believe a simple apology for the matter I was dealing with could exit this woman’s mouth at the same time, so I said “everything I just explained to you are things you claimed were fixed the first time (there was an issue with the sunroof too) so you really can’t say sorry” her response was another “what is your phone number?” so in a moment of shock, after spending $35k+ on a European automobile thinking that I would receive even a shred of empathy when the service provided is up to absolutely no one’s standards seeing that my car was still giving me the same problems, I used an expletive to describe this woman’s attitude, actions and overall demeanor, since then they have REFUSED to take my car in and due the repair they promised me to begin with, when if they would’ve just taken the time to do the right thing and fix it in the first place, this issue would have never come up, since the I have also contacted Volvo of NA multiple times just to have them tell me there is nothing that they can do, as a matter of fact there is, STAND BEHIND YOUR PRODUCT, and make the dealerships that you license your name to stand behind the product as well, as someone who was going to be in the market for a XC60 for my fiancé, I do not feel as if Volvo or any of their local dealers is deserving of my business now, and frankly I would not feel comfortable buying a bumper sticker from them after this experience
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