ReScore Reviews™ (20)

ReScore
Overall Rating 4.1499975/5Overall Rating 4.1499975/5Overall Rating 4.1499975/5Overall Rating 4.1499975/5rating 4.1499975
Original
Overall Rating 2.1/5Overall Rating 2.1/5rating 2.1rating 2.1rating 2.1
96% Would Recommend
100% Business Response
Latest Review about 8 hours ago
Michael D. on 01/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"No hassle"
Friendly Dealer
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 01/16/2018
Service Type: Maintenance
Review Created: 01/19/2018 05:16 AM
D73cb2373dfe4f747fb05131adc8d56b?s=28
Jesse A., Service Manager at Craft Hyundai responded on 01/19/2018

Thank you so much for the 5 star review. 

Jesse Argenbright
Service Manager
434-455-7063
Jargenbright@crafthyundai.com
Bruce R. on 01/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast, clean, people are pleasant."
In and out very quickly.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 01/11/2018
Service Type: Repair
Review Created: 01/18/2018 05:11 PM
D73cb2373dfe4f747fb05131adc8d56b?s=28
Jesse A., Service Manager at Craft Hyundai responded on 01/19/2018

Thank you very much for this 5 star review. 

Jesse Argenbright
Service Manager
434-455-7063
Jargenbright@crafthyundai.com
Verified Customer on 01/18/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great people, great service"
I have always had great service here and will continue to return but on my inspection this time it noted my wiper fluid was low and when I it checked after I left the dealership it hadn’t been topped off. Other than that, I have had no complaints for the 7 years I’ve had them service my car.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 01/16/2018
Service Type: Repair
Review Created: 01/18/2018 03:30 PM
D73cb2373dfe4f747fb05131adc8d56b?s=28
Jesse A., Service Manager at Craft Hyundai responded on 01/19/2018

Oh my goodness I am so sorry. I will make sure that does not happen again. Thanks for bringing this to my attention. 

Jesse Argenbright
Service Manager
434-455-7063
Jargenbright@crafthyundai.com
Paul T. on 01/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great and friendly service all the time."
I am very pleased with, and after, every service visit. Everyone I encounter is very customer oriented, and does their best to provide fast and friendly service.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 01/15/2018
Service Type: Repair
Review Created: 01/18/2018 10:29 AM
D73cb2373dfe4f747fb05131adc8d56b?s=28
Jesse A., Service Manager at Craft Hyundai responded on 01/18/2018

Thank you. We do take pride in that. 

Jesse Argenbright
Service Manager
434-455-7063
Jargenbright@crafthyundai.com
Josh D. on 01/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great service"
fast great service very knowageable
Vehicle: 2012 Hyundai Sonata Hyb
Category: Service
Service Date: 01/13/2018
Service Type: Repair
Review Created: 01/18/2018 08:53 AM
D73cb2373dfe4f747fb05131adc8d56b?s=28
Jesse A., Service Manager at Craft Hyundai responded on 01/18/2018

Thank you sir. We take pride in it. 

Jesse Argenbright
Service Manager
434-455-7063
Jargenbright@crafthyundai.com
Thomas D. on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service!"
Very friendly staff and great service.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 01/12/2018
Service Type: Maintenance
Review Created: 01/16/2018 06:48 PM
D73cb2373dfe4f747fb05131adc8d56b?s=28
Jesse A., Service Manager at Craft Hyundai responded on 01/17/2018

Thank you very very much. 

Jesse Argenbright
Service Manager
434-455-7063
Jargenbright@crafthyundai.com
Verified Customer on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly staff"
Very friendly staff
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 01/13/2018
Service Type: Maintenance
Review Created: 01/16/2018 05:04 PM
D73cb2373dfe4f747fb05131adc8d56b?s=28
Jesse A., Service Manager at Craft Hyundai responded on 01/17/2018

Thank you very much. We always try to be. 

Jesse Argenbright
Service Manager
434-455-7063
Jargenbright@crafthyundai.com
Jane S. on 01/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I love my Craft Hyundai dealership!"
I love that I can call Craft Hyundai and they will make the first available appointment for me no matter what I need.
I have been there early in the morning when it suddenly turned cold and Andrew pumped up my tires to the correct pressure.
And last week I called and asked how soon could they change the oil, and Billy made an appointment for me the first
available. They are always so pleasant and knowledgeable and professional. I love my little car too -- out on the open highway
I get about 44 miles to the gallon and that is so awesome! I have recommended my car and my dealership to everybody who
is within earshot of me.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 01/10/2018
Service Type: Maintenance
Review Created: 01/15/2018 05:36 PM
D73cb2373dfe4f747fb05131adc8d56b?s=28
Jesse A., Service Manager at Craft Hyundai responded on 01/16/2018

Thank you so very much for the kind words. We love these cars also. 

Jesse Argenbright
Service Manager
434-455-7063
Jargenbright@crafthyundai.com
Joy J. on 01/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change"
Front desk workers are great. Billy is awesome!!
Service department are as well. They may have suggestions but are never pushy.
Vehicle: 2013 Hyundai Accent
Category: Service
Service Date: 01/10/2018
Service Type: Maintenance
Review Created: 01/15/2018 05:17 AM
D73cb2373dfe4f747fb05131adc8d56b?s=28
Jesse A., Service Manager at Craft Hyundai responded on 01/15/2018

Thank you. We just want to keep you informed for future reference. As usual we appertiate the oppertunity to service your car. 

Jesse Argenbright
Service Manager
434-455-7063
Jargenbright@crafthyundai.com
Dianna P. on 01/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast"
Fast oil change
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 01/08/2018
Service Type: Maintenance
Review Created: 01/13/2018 08:27 PM
D73cb2373dfe4f747fb05131adc8d56b?s=28
Jesse A., Service Manager at Craft Hyundai responded on 01/15/2018

Thanks. We always try to get our customers in and out in a quick  manner. 

Jesse Argenbright
Service Manager
434-455-7063
Jargenbright@crafthyundai.com
Patricia D. on 01/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer is always #1 & informed every step of the visit"
Customer is always #1 & informed every step of the visit. If there is a delay, you are called. Once your item is ordered, you are informed of cost so that you are prepared.
Vehicle: 2008 Hyundai Sonata
Category: Service
Service Date: 01/10/2018
Service Type: Maintenance
Review Created: 01/12/2018 01:09 PM
D73cb2373dfe4f747fb05131adc8d56b?s=28
Jesse A., Service Manager at Craft Hyundai responded on 01/12/2018

Thank you so much for this. We love to hear when we did it right. 

Jesse Argenbright
Service Manager
434-455-7063
Jargenbright@crafthyundai.com
Verified Customer on 01/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Continue the good work!!!
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 01/10/2018
Service Type: Maintenance
Review Created: 01/12/2018 11:50 AM
D73cb2373dfe4f747fb05131adc8d56b?s=28
Jesse A., Service Manager at Craft Hyundai responded on 01/12/2018

Thank you so very much. We will do our best. 

Jesse Argenbright
Service Manager
434-455-7063
Jargenbright@crafthyundai.com
Verified Customer ReScore Review on 01/15/2018
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Giving this one more shot"
Spoke with the service manager(Jesse Argenbright) this morning, and he assured me that he’d get my car fixed right, and even gave me his personal cell number for further communications, so I could deal with him directly. After speaking with him, we were able to clear up a lot of issues and on good faith I’m confident he’ll get the job done right, we also cleared up several misunderstandings, including an appointment that he thought I had missed, when in actuality, I had cancelled that morning. Jesse is even procuring a (4x4/AWD) rental car for me while my Tucson is in the shop. I’m hopeful that this experience goes smoothly and that my faith in this dealership is restored.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 01/04/2018
Service Type: Repair
Review Created: 01/12/2018 10:37 AM

Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Caveat emptor"
Terrible support after purchase, would not buy from here again.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 01/04/2018
Service Type: Repair
Review Created: 01/12/2018 10:37 AM
D73cb2373dfe4f747fb05131adc8d56b?s=28
Jesse A., Service Manager at Craft Hyundai responded on 01/12/2018

I am sorry to hear about this experience. I have spoken to you on a couple of occasions and expressed that I keep an open door policy. I would prefer to hear from you if you are unhappy so I can try and fix it. As far as the appointment goes that was hard to setup..... would this be the same apt you no showed for today? I also looked at your ticket and you had many things done in that 2 hours. I consider this to be a good amount of time. If you would like I am open to speak with about this matter. 

Jesse Argenbright
Service Manager
434-455-7063
Jargenbright@crafthyundai.com
Verified Customer on 01/11/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Kindness"
Great experience!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 01/09/2018
Service Type: Repair
Review Created: 01/11/2018 03:57 PM
D73cb2373dfe4f747fb05131adc8d56b?s=28
Jesse A., Service Manager at Craft Hyundai responded on 01/12/2018

Thank you very much!

Jesse Argenbright
Service Manager
434-455-7063
Jargenbright@crafthyundai.com
Verified Customer on 01/11/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Routine car service"
I was very pleased with the service I received. Everyone was really nice and I was out of there much faster than I expected.
Vehicle: 2013 Hyundai Elantra Gt
Category: Service
Service Date: 01/09/2018
Service Type: Maintenance
Review Created: 01/11/2018 02:24 PM
D73cb2373dfe4f747fb05131adc8d56b?s=28
Jesse A., Service Manager at Craft Hyundai responded on 01/12/2018

Fantastic!

Jesse Argenbright
Service Manager
434-455-7063
Jargenbright@crafthyundai.com
Chris W. on 01/11/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great People and fantastic service!!"
This is by far the best Hyundai dealer in the entire world! The people are so nice and friendly; they always love to help and answer any questions that you may have. I would highly recommend this dealer to anyone. Whether for service and or buying a car, this is the place to go!
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 01/05/2018
Service Type: Repair
Review Created: 01/11/2018 08:38 AM
D73cb2373dfe4f747fb05131adc8d56b?s=28
Jesse A., Service Manager at Craft Hyundai responded on 01/11/2018

Thank you very very much for this glowing review. I am happy to hear what you think of us. 

Jesse Argenbright
Service Manager
434-455-7063
Jargenbright@crafthyundai.com
Renee C. on 01/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service appointment"
Very friendly and helpful. Service was completed quickly.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 01/05/2018
Service Type: Maintenance
Review Created: 01/10/2018 04:44 PM
D73cb2373dfe4f747fb05131adc8d56b?s=28
Jesse A., Service Manager at Craft Hyundai responded on 01/11/2018

Thank you so very much for the positive feedback. 

Jesse Argenbright
Service Manager
434-455-7063
Jargenbright@crafthyundai.com
Stephen S. on 01/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good Service"
Service is always prompt and good
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 01/04/2018
Service Type: Maintenance
Review Created: 01/09/2018 02:49 PM
D73cb2373dfe4f747fb05131adc8d56b?s=28
Jesse A., Service Manager at Craft Hyundai responded on 01/10/2018

Thank you so very much. 

Jesse Argenbright
Service Manager
434-455-7063
Jargenbright@crafthyundai.com
Jessica O. on 01/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service "
Great service
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 01/02/2018
Service Type: Maintenance
Review Created: 01/09/2018 07:52 AM
D73cb2373dfe4f747fb05131adc8d56b?s=28
Jesse A., Service Manager at Craft Hyundai responded on 01/09/2018

Thank you so very much. 

Jesse Argenbright
Service Manager
434-455-7063
Jargenbright@crafthyundai.com
Leslie A. on 01/08/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service"
great service
Vehicle: 2013 Hyundai Accent
Category: Service
Service Date: 12/29/2017
Service Type: Maintenance
Review Created: 01/08/2018 09:32 AM
D73cb2373dfe4f747fb05131adc8d56b?s=28
Jesse A., Service Manager at Craft Hyundai responded on 01/09/2018

Thank you so very much for this survey. 

Jesse Argenbright
Service Manager
434-455-7063
Jargenbright@crafthyundai.com
Displaying Review 1 - 20 of 596 in total