ReScore Reviews™ (19)

ReScore
Overall Rating 4.1052611/5Overall Rating 4.1052611/5Overall Rating 4.1052611/5Overall Rating 4.1052611/5rating 4.1052611
Original
Overall Rating 2.15789/5Overall Rating 2.15789/5rating 2.15789rating 2.15789rating 2.15789
97% Would Recommend
100% Business Response
Latest Review 1 day ago
Tom T. on 11/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Appoitment"
The only remark is that it took a little longer than I expected.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 11/16/2017
Service Type: Maintenance
Review Created: 11/22/2017 05:24 AM
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Jesse A., Service Manager at Craft Hyundai responded on 11/22/2017

Thank you so very much for the survey. We constantly try to improve. Hopefully we can be just a touch faster next time. 

Jesse Argenbright
Service Manager
434-455-7063
Jargenbright@crafthyundai.com
Angela F. on 11/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Angela Freeman"
Friendly staff. Efficient.
Vehicle: 2006 Hyundai Elantra
Category: Service
Service Date: 11/17/2017
Service Type: Maintenance
Review Created: 11/21/2017 01:43 PM
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Jesse A., Service Manager at Craft Hyundai responded on 11/22/2017

Thank you. We strive to please. 

Jesse Argenbright
Service Manager
434-455-7063
Jargenbright@crafthyundai.com
Albert K. on 11/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Billy Mathews, Service Advisor"
Billy is very welcoming and does everything he can to make your visit a pleasant and satisfying experience.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 11/16/2017
Service Type: Maintenance
Review Created: 11/21/2017 01:27 PM
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Jesse A., Service Manager at Craft Hyundai responded on 11/22/2017

I will pass this warm review along to Billy. Thank you so very much.

Jesse Argenbright
Service Manager
434-455-7063
Jargenbright@crafthyundai.com
Tiffany R. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Happy"
Very speedy service
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 11/15/2017
Service Type: Maintenance
Review Created: 11/17/2017 07:10 PM
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Jesse A., Service Manager at Craft Hyundai responded on 11/20/2017

Thank you so much for the great survey. 

Jesse Argenbright
Service Manager
434-455-7063
Jargenbright@crafthyundai.com
Verified Customer on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Good job!
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 11/15/2017
Service Type: Maintenance
Review Created: 11/17/2017 12:09 PM
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Jesse A., Service Manager at Craft Hyundai responded on 11/20/2017

Thank you very much!

Jesse Argenbright
Service Manager
434-455-7063
Jargenbright@crafthyundai.com
Alex C. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer Service was great!"
Great Experience.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 11/15/2017
Service Type: Repair
Review Created: 11/17/2017 10:58 AM
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Jesse A., Service Manager at Craft Hyundai responded on 11/20/2017

Thank you so much for this great review. 

Jesse Argenbright
Service Manager
434-455-7063
Jargenbright@crafthyundai.com
Verified Customer on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The service"
The service was outstanding
Vehicle: 2006 Hyundai Santa Fe
Category: Service
Service Date: 11/15/2017
Service Type: Repair
Review Created: 11/17/2017 10:55 AM
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Jesse A., Service Manager at Craft Hyundai responded on 11/20/2017

Thank you so much for the great survey. We look forward to providing it again in the future. 

Jesse Argenbright
Service Manager
434-455-7063
Jargenbright@crafthyundai.com
Verified Customer on 11/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Hyundai Services"
Thanks to the guys from the counter to the maintenance of my 2010 Elantra. They finished the job as expected and returned my car with a vacuumed interior. Thanks!
Vehicle: 2010 Hyundai Elantra
Category: Service
Service Date: 11/10/2017
Service Type: Repair
Review Created: 11/15/2017 04:59 AM
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Jesse A., Service Manager at Craft Hyundai responded on 11/15/2017

Thank you for the survey. I will make sure my staff remedies the problem. 

Jesse Argenbright
Service Manager
434-455-7063
Jargenbright@crafthyundai.com
Charles S. on 11/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"I have received quality service on my vehicle for over 4 years"
We have been very satisfied with the quality of our Hyundai Santa Fe Sport and with the quality of the. service we typically receive
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 11/03/2017
Service Type: Maintenance
Review Created: 11/14/2017 03:14 PM
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Jesse A., Service Manager at Craft Hyundai responded on 11/15/2017

Charles,
I am very sorry that my guys did not earn 5 stars. I also would like to thank you for the teaching tool you  have provided me. I would like to talk with you at your convience.

Jesse Argenbright
Service Manager
434-455-7063
Jargenbright@crafthyundai.com
Verified Customer on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Helpful staff"
Great, quick work.
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/14/2017 01:47 PM
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Jesse A., Service Manager at Craft Hyundai responded on 11/14/2017

Thank you so much for the great survey. 

Jesse Argenbright
Service Manager
434-455-7063
Jargenbright@crafthyundai.com
Wanda M. on 11/11/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Clean lines "
Cleanliness
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 11/03/2017
Service Type: Repair
Review Created: 11/11/2017 04:40 AM
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Jesse A., Service Manager at Craft Hyundai responded on 11/13/2017

Thank you for the survey. Lets try and get together to see where I can improve. Can I call you or would you like to call me?

Jesse Argenbright
Service Manager
434-455-7063
Jargenbright@crafthyundai.com
JEFFREY A. on 11/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good cars"
nice to my wife
Vehicle: 2014 Hyundai Azera
Category: Service
Service Date: 11/08/2017
Service Type: Maintenance
Review Created: 11/10/2017 12:04 PM
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Jesse A., Service Manager at Craft Hyundai responded on 11/10/2017

Thank you very much for the great survey. We look forward to servicing the vehicle. 

Jesse Argenbright
Service Manager
434-455-7063
Jargenbright@crafthyundai.com
Verified Customer on 11/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service!"
The service department at this dealership is great. Very prompt and courteous.
Vehicle: 2015 Hyundai Santa Fe
Category: Service
Service Date: 11/06/2017
Service Type: Repair
Review Created: 11/09/2017 07:08 AM
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Jesse A., Service Manager at Craft Hyundai responded on 11/09/2017

Thank you so much for this great review. We look forward to doing it again when needed. 

Jesse Argenbright
Service Manager
434-455-7063
Jargenbright@crafthyundai.com
Verified Customer on 11/06/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Service desk is nice but otherwise average dealership and poor customer service"
Had several oil changes here that went fine. Not the fastest service from a Hyundai dealership but not too terrible. Then my car actually had a problem and everything hit the fan. Customer service needs some serious work.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 11/01/2017
Service Type: Maintenance
Review Created: 11/06/2017 04:55 PM
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Jesse A., Service Manager at Craft Hyundai responded on 11/07/2017

I am truly saddened that this was your last experience with us. I want to personally apologize. I am going to give you a call and see if there is anyway we can help to achieve a better level of service with you. 

Jesse Argenbright
Service Manager
434-455-7063
Jargenbright@crafthyundai.com
Robert M. on 11/06/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"a simple repair"
It was done quickly, but expensively.
Vehicle: 2007 Hyundai Elantra
Category: Service
Service Date: 11/01/2017
Service Type: Maintenance
Review Created: 11/06/2017 09:07 AM
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Jesse A., Service Manager at Craft Hyundai responded on 11/07/2017

I am sorry that we could not earn 5 stars on this survey. I understand the issue of our fee. I would definatly like to speak with you. I will be giving you a call to see if we can do better. 

Jesse Argenbright
Service Manager
434-455-7063
Jargenbright@crafthyundai.com
Kathy F. on 11/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always get great service"
I have been coming to Craft Hyundai for service on my 2012 Hyundai since I bought it there in August 2011. I have always gotten great service and the service department personnel are friendly. I plan to return for any future service as long as I own my vehicle.
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 10/27/2017
Service Type: Maintenance
Review Created: 11/05/2017 04:17 AM
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Jesse A., Service Manager at Craft Hyundai responded on 11/06/2017

Thank you for this survey. We are glad to have you with us. We will continue to be this way as long as you own your vehicle. 

Jesse Argenbright
Service Manager
434-455-7063
Jargenbright@crafthyundai.com
Verified Customer on 11/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always a pleasant experience! "
Staff is so accommodating and communicate everything very well!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/28/2017
Service Type: Repair
Review Created: 11/04/2017 01:51 PM
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Jesse A., Service Manager at Craft Hyundai responded on 11/06/2017

Thank you so much. We always love it when we can help people have an easier day. 

Jesse Argenbright
Service Manager
434-455-7063
Jargenbright@crafthyundai.com
Christian P. on 11/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service "
The work was completed the next day and the employees went above and beyond to assist me.
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 10/26/2017
Service Type: Maintenance
Review Created: 11/02/2017 05:12 PM
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Jesse A., Service Manager at Craft Hyundai responded on 11/03/2017

This warms us to the core. Thank you so much for this glowing review. 

Jesse Argenbright
Service Manager
434-455-7063
Jargenbright@crafthyundai.com
Mary H. on 11/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Very helpful and fast service.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/30/2017
Service Type: Repair
Review Created: 11/01/2017 06:39 PM
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Jesse A., Service Manager at Craft Hyundai responded on 11/02/2017

Thank you so very much. Let us know how we can better serve you in the future. 

Jesse Argenbright
Service Manager
434-455-7063
Jargenbright@crafthyundai.com
Lisa W. on 10/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service "
The service department is very friendly and courteous. Work was completed in a timely manner.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 10/28/2017
Service Type: Repair
Review Created: 10/31/2017 04:35 PM
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Jesse A., Service Manager at Craft Hyundai responded on 11/01/2017

Thank you so very much. We are always looking to do a great job for our customers. 

Jesse Argenbright
Service Manager
434-455-7063
Jargenbright@crafthyundai.com
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