ReScore Reviews™ (19)

ReScore
Overall Rating 4.1052611/5Overall Rating 4.1052611/5Overall Rating 4.1052611/5Overall Rating 4.1052611/5rating 4.1052611
Original
Overall Rating 2.15789/5Overall Rating 2.15789/5rating 2.15789rating 2.15789rating 2.15789
97% Would Recommend
100% Business Response
Latest Review about 11 hours ago
Brenda J. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"oil change"
Great service and good staff
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/17/2017 07:22 PM
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Jesse A., Service Manager at Craft Hyundai responded on 10/18/2017

Thank you. We love to hear it!

Jesse Argenbright
Service Manager
434-455-7063
Jargenbright@crafthyundai.com
Verified Customer on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Great/friendly service!
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/17/2017 02:35 PM
D73cb2373dfe4f747fb05131adc8d56b?s=28
Jesse A., Service Manager at Craft Hyundai responded on 10/18/2017

Thank you very much for the recommendation. We try to meet and exceed our customers expectations. 

Jesse Argenbright
Service Manager
434-455-7063
Jargenbright@crafthyundai.com
Bob H. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good product good service"
5 star
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/17/2017 12:40 PM
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Jesse A., Service Manager at Craft Hyundai responded on 10/18/2017

Thank you! Let us know if we can help with anything. 

Jesse Argenbright
Service Manager
434-455-7063
Jargenbright@crafthyundai.com
Robert H. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Highly Recommend"
Craft Hyundai Service Department have always been polite ,friendly, and always finished maintenance in a timely fashion.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 10/12/2017
Service Type: Repair
Review Created: 10/17/2017 10:53 AM
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Jesse A., Service Manager at Craft Hyundai responded on 10/17/2017

Thank you so much. We really love to hear all of our customers concerns and comments. We look forward to hearing from you soon. 

Jesse Argenbright
Service Manager
434-455-7063
Jargenbright@crafthyundai.com
Verified Customer on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great"
Quick check and I was on my way!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/12/2017
Service Type: Repair
Review Created: 10/17/2017 07:02 AM
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Jesse A., Service Manager at Craft Hyundai responded on 10/17/2017

This makes me very happy. I am glad we did a good job for you. Please feel free to let us know anyway we can help further. 

Jesse Argenbright
Service Manager
434-455-7063
DAVID G. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Routine maintenance "
Good efficient friendly service. The way it should be.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/16/2017 10:58 AM
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Jesse A., Service Manager at Craft Hyundai responded on 10/16/2017

Thank you very much! We always love to hear when we did a great job. 

Jesse Argenbright
Service Manager
434-455-7063
Rosalie T. on 10/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service"
Very nice and considerate.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/10/2017
Service Type: Repair
Review Created: 10/15/2017 03:21 PM
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Jesse A., Service Manager at Craft Hyundai responded on 10/16/2017

Thank you for the feedback. We are happy we performed well. 

Jesse Argenbright
Service Manager
434-455-7063
Clarence D. on 10/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always friendly and courteous"
I have been dealing with Craft Hyundai for 12 years and I always get A-1 service
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 10/10/2017
Service Type: Repair
Review Created: 10/15/2017 01:47 PM
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Jesse A., Service Manager at Craft Hyundai responded on 10/16/2017

We thank you for your continued confidence. We look forward to providing excellent service through out. 

Jesse Argenbright
Service Manager
434-455-7063
JERRY L. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service "
Jesse Argenbright is easy to talk to, and explains the Service Ticket until you are completely satisfied as to what and why the service was preformed.
The Service Department Associates are very knowledgeable in their jobs so when you leave, you're completely comfortable knowing the job was done right.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/13/2017 01:18 AM
D73cb2373dfe4f747fb05131adc8d56b?s=28
Jesse A., Service Manager at Craft Hyundai responded on 10/13/2017

Thank you so much. We value all feedback given to us. We look forward to seeing you soon. 

Jesse Argenbright
Service Manager
434-455-7063
Verified Customer on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Rating"
The courteous employees and the prompt performance are what make the place so great..
Vehicle: 2009 Hyundai Santa Fe
Category: Service
Service Date: 10/07/2017
Service Type: Maintenance
Review Created: 10/11/2017 11:04 AM
D73cb2373dfe4f747fb05131adc8d56b?s=28
Jesse A., Service Manager at Craft Hyundai responded on 10/11/2017

Thank you so much for this feedback! We are happy to be able to provide service to your vehicle.

Jesse Argenbright
Service Manager
434-455-7063
James D. on 10/11/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"1st Service visit - New car"
Not a lot to say. It was an oil change.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/05/2017
Service Type: Maintenance
Review Created: 10/11/2017 08:18 AM
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Jesse A., Service Manager at Craft Hyundai responded on 10/11/2017

Thank you so much for the review. I am sorry we couldn't earn five stars. I do love feedback in all its forms. I look forward to seeing you in the future for all your service needs.

Jesse Argenbright
Service Manager
434-455-7063
Christopher C. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Tire change"
Had a routine state inspection performed. Needed a new set of front tires which they were able to order and get in house in only 2 business days (i wanted a specific brand). Dropped the car off at night and left a note saying when i would like it to be ready and it was ready to go right on time. Been coming for awhile and always have had great service. Will continue to do so in the future im sure.
Vehicle: 2013 Hyundai Genesis Co
Category: Service
Service Date: 09/29/2017
Service Type: Maintenance
Review Created: 10/10/2017 11:43 PM
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Jesse A., Service Manager at Craft Hyundai responded on 10/11/2017

Thank you very much for a great survey. We look forward to taking great care of you and your vehicle in the future. 

Jesse Argenbright
Service Manager
434-455-7063
Beth W. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great place"
Excellent
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/10/2017 03:41 PM
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Jesse A., Service Manager at Craft Hyundai responded on 10/11/2017

We love to hear about how we did. Thank you again for the survey. We look forward to future visits.

Jesse Argenbright
Service Manager
434-455-7063
Lonice H. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service"
As always, the service that I received here was impeccable. The staff is always so friendly and welcoming. I LOVE that I don't have to call to schedule an oil change and tire rotation. This will definitely help me to stay on track better as crazy as that may seem. I love this dealership and the service department.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/06/2017
Service Type: Repair
Review Created: 10/10/2017 02:18 PM
D73cb2373dfe4f747fb05131adc8d56b?s=28
Jesse A., Service Manager at Craft Hyundai responded on 10/11/2017

Thank you for these kind words. We look forward to seeing you in the future. 

Jesse Argenbright
Service Manager
434-455-7063
Paul T. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil Change"
Service was quick and on time, as usual. Always very friendly service, and done right the first time.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 10/03/2017
Service Type: Maintenance
Review Created: 10/10/2017 09:20 AM
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Jesse A., Service Manager at Craft Hyundai responded on 10/10/2017

Thank you so much for the great feedback. We look forward to seeing you again. 

Jesse Argenbright
Service Manager
434-455-7063
Verified Customer on 10/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast, friendly customer service "
Employees are friendly, courteous and complete scheduled services in a timely manner
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 10/03/2017
Service Type: Maintenance
Review Created: 10/09/2017 07:27 PM
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Jesse A., Service Manager at Craft Hyundai responded on 10/10/2017



Thank you so much for the great review. We look forward to more great service in the future. 

Jesse Argenbright
Service Manager
434-455-7063
Kevin Y. ReScore Review on 10/12/2017
ReScore
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"I was contacted by the service manager, the problem was looked into, I did get an apology for the mix up."
My issue was handled in a professional and courteous manner.
Vehicle: 2008 Hyundai Santa Fe
Category: Service
Service Date: 10/05/2017
Service Type: Maintenance
Review Created: 10/09/2017 06:57 PM

Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Not happy"
Not good
Vehicle: 2008 Hyundai Santa Fe
Category: Service
Service Date: 10/05/2017
Service Type: Maintenance
Review Created: 10/09/2017 06:57 PM
D73cb2373dfe4f747fb05131adc8d56b?s=28
Jesse A., Service Manager at Craft Hyundai responded on 10/10/2017

Kevin,

I am sorry to hear that my team let you down. Please call me so I can fix this issue. I take all comments serious and will handle this matter. I look forward to hearing from you soon. 

Jesse Argenbright
Service Manager
434-455-7063
George C. on 10/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service experience "
One of my best experiences with a dealership' s service department
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 09/29/2017
Service Type: Maintenance
Review Created: 10/09/2017 07:08 AM
D73cb2373dfe4f747fb05131adc8d56b?s=28
Jesse A., Service Manager at Craft Hyundai responded on 10/09/2017

George,

Thank you very much for the kind words. We look forward to taking care of your needs in the future. 

Neisy J. on 10/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
The Friendly Staff
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 10/02/2017
Service Type: Maintenance
Review Created: 10/09/2017 04:32 AM
D73cb2373dfe4f747fb05131adc8d56b?s=28
Jesse A., Service Manager at Craft Hyundai responded on 10/09/2017

Neisy,

Thank you so much for the great feedback. We look forward to providing great service through out.

Verified Customer on 10/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"clean"
great
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 09/29/2017
Service Type: Maintenance
Review Created: 10/08/2017 05:13 AM
D73cb2373dfe4f747fb05131adc8d56b?s=28
Jesse A., Service Manager at Craft Hyundai responded on 10/09/2017

Samuel,

Thank you so much for the positive feedback. We look forward to providing great service.

Displaying Review 1 - 20 of 475 in total