Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Something as common as how the tape is applied can make the job look great or amateur. In my case the tape was at the wrong side of a crease which brought the paint down onto the cladding on the rear corners of my Crosstrek. It was immediately noticeable. Taking the paint off was not practical so they attempted to mix paint that matched the graphite color of the cladding and make it more even. Not successful. I am refusing a new bumper because my confidence in a quality repair is gone, and my patience went with it.