Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

311 Reviews

100% Would Recommend
90% Business Response
Latest Review 1 day ago

Reviews


DW
Daisy W.
Jacksonville, FL
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Daisy said the business treated her very professionally and kept her well informed.
This review was collected via phone interview by Customer Research Inc.

IS
Ingrid S.
Jacksonville, FL
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Ingrid said, the oil change was good, and there were no problems.
This review was collected via phone interview by Customer Research Inc.

AG
ALAN G.
Jacksonville, FL
Nissan Frontier
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018
Best auto service in town!!
John and Santiago offer a great and attentive service!!!!

PT
Patricia T.
Jacksonville, FL
Toyota 4Runner
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Patricia said staff is honest, and did a great job in a very timely manner. The people at the business are amazing, communicative and educational.
This review was collected via phone interview by Customer Research Inc.

LJ
LANE J.
Jacksonville, FL
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018
Reliability
John gives me personal attention. I think he does this with everyone. I can count on him to be honest and truthful. When you rely on your car daily. That is very important. John is also a Christian and he walks the walk.

SM
Santiago M.
Jacksonville, FL
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Santiago said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

PV
Pushpa V.
Jacksonville, FL
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Pushpa said the facility is very reasonable.
This review was collected via phone interview by Customer Research Inc.

JG
JOHN / FRANCES G.
Jacksonville, FL
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018
Best Service.......EVER
John and his staff have always gone out of their way to accommodate me and my wheelchair equipped van without making me feel, "special", yet I feel special whenever I go there because of the efficient, timely service I've come to expect from them.
John K. from Crossroads Auto Repair & Service responded on 06/11/2018

Jack,
Thank you for the review. It is always a pleasure to see you and get to service the Toyota. i appreciate your friendship and loyalty. Have a great week
John


DR
DEE R.
Jacksonville, FL
Acura Integra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018
Excellent Service
John, is a true man of his word and never tries to sell you anything that you don't need.
John K. from Crossroads Auto Repair & Service responded on 06/11/2018

Dee,
Thank you. I appreciate the trust you place in us. It is a great opportunity we have to not only service cars with wonderful owners but to be able to build friendships as well. I always look forward to seeing you and spending some time catching up.
Enjoy the week.
John


BP
Ben P.
Jacksonville, FL
Honda Civic Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Ben said John does good work, he is very professional, and he did exactly what he needed, at a good price.
This review was collected via phone interview by Customer Research Inc.
John K. from Crossroads Auto Repair & Service responded on 06/11/2018

Ben,
Thank you for the review, and the opportinuity to service the Honda Civic. I am thankful for the opportunity to gain your trust.
Have a great week.
John


KS
Kitti S.
Jacksonville, FL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Spoke with Kitti. She said the staff did a great job and they're fantastic. She's been going to this business for a long time.
This review was collected via phone interview by Customer Research Inc.
John K. from Crossroads Auto Repair & Service responded on 06/11/2018

Kitty,
Thanks for the review! Sorry it has taken so long to respond. I hope all is going well with the Toyota. Glad to see you again as well.
Have a wonderful week,
John


GC
Gary C.
Florida
Chevrolet S-10
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Gary said the business has cheap pricing and the staff is honest.
This review was collected via phone interview by Customer Research Inc.

CY
CHRIS / DAWN Y.
Jacksonville, FL
Ford Ranger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018
Quality, Dependable service!
My family and I have depended on Crossroads to keep our vehicles going for many years. They have never disappointed whether the job be large or small. They have always provided us with fast, friendly, affordable, and quality service. Thanks again!!

RM
Robert M.
Jacksonville, FL
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2018 Category: Service
Robert said the staff was fair and honest.
This review was collected via phone interview by Customer Research Inc.

DT
Daniele T.
Jacksonville, FL
Nissan Xterra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018 Category: Service
Daniele said the staff members at the facility treat her well and they take good care of her vehicle.
This review was collected via phone interview by Customer Research Inc.

MW
Marshall W.
Jacksonville, FL
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2018 Category: Service
Marshall said that the facility did everything that needed to be done quick and fast.
This review was collected via phone interview by Customer Research Inc.
John K. from Crossroads Auto Repair & Service responded on 04/19/2018

Marshall,
Thank you for the review. We try to get work trucks back as soon as possible knowing it is a life source for your business. We appreciate the opportunity to repair your truck.
Have a great week,
John


YC
YOLANDA C.
Jacksonville, FL
Toyota Avalon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2018
Excellent and thorough diagnostic skills
Crossroads is an outstanding auto repair and service shop. Not only is the work done efficiently but the customer service is excellent. I would highly recommend Crossroads Automotive for work big or small.
John K. from Crossroads Auto Repair & Service responded on 04/17/2018

Yolanda,
Thank you for the review. I appreciate your loyalty and friendship.
Have a great week,
John


TD
TOM D.
Jacksonville, FL
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2018
Good service as usual
John's service is complete and on time.
An added surprise is the tire quote I got,
for quality brands of tires for my truck, he beat the prices from anybody around!
Guess who is doing my tires from now on.
John K. from Crossroads Auto Repair & Service responded on 04/05/2018

Tom,
Thank you for the review. I appreciate the opportunity to service your vehicles. Tires are tricky, glad we were competitive on our price.
Have a great week,
John


DT
DON / ANN T.
Jacksonville, FL
Nissan Xterra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2018
excellent, as usual
We trust John completely with our vehicles. Always excellent service and reasonable prices
John K. from Crossroads Auto Repair & Service responded on 03/23/2018

Ann

Thank you for the review. I appreciate your trust in us. Have a great weekend.
John,


MC
Michael C.
Jacksonville, FL
Hyundai Genesis Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2018 Category: Service
Michael said the employees completed the service on time.
This review was collected via phone interview by Customer Research Inc.
John K. from Crossroads Auto Repair & Service responded on 03/20/2018

Michael,
Thanks for the review. Glad to be able to help out with the Hyundai.
Have a great day.
John


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