Crossroads Auto Repair & Service


Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

297 Reviews

100% Would Recommend
93% Business Response
Latest Review 6 days ago
Daniele T. on 04/21/2018
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Daniele said the staff members at the facility treat her well and they take good care of her vehicle.
Vehicle: Nissan Xterra
Category: Service
Service Date: 04/20/2018
Review Created: 04/21/2018
This review was collected via phone interview by Customer Research Inc.
Marshall W. on 04/17/2018
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Marshall said that the facility did everything that needed to be done quick and fast.
Vehicle: Ford F-150
Category: Service
Service Date: 04/16/2018
Review Created: 04/17/2018
This review was collected via phone interview by Customer Research Inc.
John K. at Crossroads Auto Repair & Service responded on 04/19/2018

Marshall,
Thank you for the review. We try to get work trucks back as soon as possible knowing it is a life source for your business. We appreciate the opportunity to repair your truck.
Have a great week,
John

YOLANDA C. on 04/14/2018
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"Excellent and thorough diagnostic skills "
Crossroads is an outstanding auto repair and service shop. Not only is the work done efficiently but the customer service is excellent. I would highly recommend Crossroads Automotive for work big or small.
Vehicle: Toyota Avalon
Service Date: 04/13/2018
Review Created: 04/14/2018 07:05 AM
John K. at Crossroads Auto Repair & Service responded on 04/17/2018

Yolanda,
Thank you for the review. I appreciate your loyalty and friendship.
Have a great week,
John

TOM D. on 03/29/2018
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"Good service as usual"
John's service is complete and on time.
An added surprise is the tire quote I got,
for quality brands of tires for my truck, he beat the prices from anybody around!
Guess who is doing my tires from now on.
Vehicle: Chevrolet Silverado 1500
Service Date: 03/15/2018
Review Created: 03/29/2018 05:42 AM
John K. at Crossroads Auto Repair & Service responded on 04/05/2018

Tom,
Thank you for the review. I appreciate the opportunity to service your vehicles. Tires are tricky, glad we were competitive on our price.
Have a great week,
John

DON / ANN T. on 03/22/2018
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"excellent, as usual"
We trust John completely with our vehicles. Always excellent service and reasonable prices
Vehicle: Nissan Xterra
Service Date: 03/12/2018
Review Created: 03/22/2018 07:46 AM
John K. at Crossroads Auto Repair & Service responded on 03/23/2018

Ann

Thank you for the review. I appreciate your trust in us. Have a great weekend.
John,

Michael C. on 03/16/2018
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Michael said the employees completed the service on time.
Vehicle: Hyundai Genesis Coupe
Category: Service
Service Date: 03/14/2018
Review Created: 03/16/2018
This review was collected via phone interview by Customer Research Inc.
John K. at Crossroads Auto Repair & Service responded on 03/20/2018

Michael,
Thanks for the review. Glad to be able to help out with the Hyundai.
Have a great day.
John

Sophie O. on 03/13/2018
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Sophie said the business is awesome. The service is timely, the staff is honest, and the pricing is fair.
Vehicle: MINI Cooper Hardtop
Category: Service
Service Date: 03/02/2018
Review Created: 03/13/2018
This review was collected via phone interview by Customer Research Inc.
John K. at Crossroads Auto Repair & Service responded on 03/15/2018

Sophie,
Thank you for the review. I hope all is well with the Mini. When ready call me about the front end repairs.
Have a great day,
John

ROBIN Y. on 03/12/2018
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"Excellent job and great customer service."
Reconnected with you recently and the same level of service and results were provided on my brake job and tires as was given in the past. Thank You!
Vehicle: Toyota Camry Solara
Service Date: 03/05/2018
Review Created: 03/12/2018 01:16 PM
John K. at Crossroads Auto Repair & Service responded on 03/15/2018

Robin,
Great to see you again. Thank you for the review. Glad all is well with the Toyota.
Enjoy the weekend,
John

Michael S. on 02/26/2018
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Michael said the staff were all awesome, and they know how to treat customers well.
Vehicle: Chevrolet Metro
Category: Service
Service Date: 02/23/2018
Review Created: 02/26/2018
This review was collected via phone interview by Customer Research Inc.
BRON G. on 02/22/2018
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"Highly recommend "
Very knowledgeable and helpful
Vehicle: Chevrolet TrailBlazer
Service Date: 02/19/2018
Review Created: 02/22/2018 01:36 PM
Dean C. on 02/19/2018
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Spoke with Dean's wife, She said the staff always provides a wonderful experience when servicing her vehicle.
Vehicle: Nissan Frontier 4WD
Category: Service
Service Date: 02/16/2018
Review Created: 02/19/2018
This review was collected via phone interview by Customer Research Inc.
John K. at Crossroads Auto Repair & Service responded on 02/22/2018

Maryellen,
Thank you for the review. It is our pleasure to be able to service your cars. Enjoy the new Honda!
Have a great day,
John

JOHN / FRANCIS G. on 02/06/2018
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"GREAT GUY"
I had a serious problem with my van recently and could not drive it safely to Crossroads. John drove to my house, made the vehicle derivable and took it back to the shop to finish the needed repairs. Thanks, John.
Vehicle: Toyota Sienna
Service Date: 02/05/2018
Review Created: 02/06/2018 06:15 AM
John K. at Crossroads Auto Repair & Service responded on 02/08/2018

Jack,
Always my pleasure. I enjoy hanging out with you, as well as being able to take of the needs of the Toyota.
Sorry for the recent needed repairs, but all worked out in the end. Hope you and Fran are feeling well.
Thanks,
John

Gary C. on 02/02/2018
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Gary said the staff did not overcharge him.
Vehicle: Chevrolet S-10
Category: Service
Service Date: 02/01/2018
Review Created: 02/02/2018
This review was collected via phone interview by Customer Research Inc.
Amy W. on 02/01/2018
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Amy said her vehicle was at John's Automotive on Arlington Road which is 6 or 7 blocks from her home. She has used them before and they are good guys. They explain everything to her and she trusts them. They are great.
Vehicle: Saturn L300
Category: Service
Service Date: 01/29/2018
Review Created: 02/01/2018
This review was collected via phone interview by Customer Research Inc.
John K. at Crossroads Auto Repair & Service responded on 02/08/2018

Amy,
Thanks for the review. I am glad to repair the Saturn. Hope all is well.
John

DENNIS SR S. on 01/30/2018
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"Best kept secret in JAX."
Experienced service techs. Quality work performed right the first time. Priced better than servicing at the dealership. Can schedule appointment around my busy schedule. Friendly, personal service.
Vehicle: Mercedes-Benz C300
Service Date: 01/29/2018
Review Created: 01/30/2018 05:02 AM
John K. at Crossroads Auto Repair & Service responded on 02/01/2018

Dennis,
Thank you for the review. It is always a pleasure to service your cars, and catch up. Have a great week,
John

Mark S. on 01/27/2018
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Mark said the business did a great job.
Vehicle: Jeep Compass
Category: Service
Service Date: 01/26/2018
Review Created: 01/27/2018
This review was collected via phone interview by Customer Research Inc.
John K. at Crossroads Auto Repair & Service responded on 02/08/2018

Mark,
Thank you for the review. I hope all is well with the Jeep. If you need any other service, please just call.
Thank you,
John

Devion J. on 01/25/2018
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Devion said the service was good at the business. The mechanic was personable and they explained what was going on in layman's terms, so he could understand. They kept him informed of what they were doing and of the problems they found. The staff did a good job.
Vehicle: Nissan Altima
Category: Service
Service Date: 01/22/2018
Review Created: 01/25/2018
This review was collected via phone interview by Customer Research Inc.
Jason S. on 01/25/2018
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Jason said he liked the work John provided. He was happy with his service.
Vehicle: Honda Odyssey
Category: Service
Service Date: 01/19/2018
Review Created: 01/25/2018
This review was collected via phone interview by Customer Research Inc.
John K. at Crossroads Auto Repair & Service responded on 02/08/2018

Jason,
Thanks for the review and opportunity to repair the Honda. I hope all is going well.
John

GARY / PAM J. on 01/22/2018
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"Great Service!"
We have been having our old car worked on by John for a couple of years now. We love the honest and reliable service we get at Crossroads. Bring your car!
Vehicle: Saab 9-3
Service Date: 01/15/2018
Review Created: 01/22/2018 10:27 AM
Charles J. on 01/12/2018
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Charles said the employees were friendly. The provided good service. They completed the work fast.
Vehicle: Hyundai Azera
Category: Service
Service Date: 01/10/2018
Review Created: 01/12/2018
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 297 in total