Crossroads Auto Repair & Service


Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

279 Reviews

100% Would Recommend
95% Business Response
Latest Review about 24 hours ago
GARY / PAM J. on 01/22/2018
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"Great Service!"
We have been having our old car worked on by John for a couple of years now. We love the honest and reliable service we get at Crossroads. Bring your car!
Vehicle: Saab 9-3
Service Date: 01/15/2018
Review Created: 01/22/2018 10:27 AM
Charles J. on 01/12/2018
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Charles said the employees were friendly. The provided good service. They completed the work fast.
Vehicle: Hyundai Azera
Category: Service
Service Date: 01/10/2018
Review Created: 01/12/2018
This review was collected via phone interview by Customer Research Inc.
Robert M. on 01/10/2018
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Spoke with Virginia. She said the staff was pleasant and did what they said they were going to do. They gave her an estimate. Everything was great, and she enjoyed doing business with them.
Vehicle: Honda Pilot
Category: Service
Service Date: 01/02/2018
Review Created: 01/10/2018
This review was collected via phone interview by Customer Research Inc.
John K. at Crossroads Auto Repair & Service responded on 01/16/2018

Robert and Virginia,
Thank you for the review and opportunity to service your cars. I appreciate your trust and loyalty.
Enjoy the great winter weather!
John

Jason C. on 01/10/2018
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Jason said his visit to this business was good. John is honest and great.
Vehicle: Ford F-150
Category: Service
Service Date: 01/05/2018
Review Created: 01/10/2018
This review was collected via phone interview by Customer Research Inc.
John K. at Crossroads Auto Repair & Service responded on 01/16/2018

Jason,
Thanks for the review. I hope all is well with the F150. I appreciate you as a customer.
Have a great week,
John

JOHN / FRANCIS G. on 01/04/2018
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"Best Service.......EVER"
In 60+ years of driving, I have never been treated better than at Cross Roads Automotive. During recent cold and rainy weather I wasn't feeling too well and was about to postpone my oil change, but they wouldn't hear of it.. John personally drove to my house, picked up my van and got it serviced and returned the same day at no extra charge! You just can't beat that personal touch.
Vehicle: Toyota Sienna
Service Date: 01/02/2018
Review Created: 01/04/2018 06:17 AM
John K. at Crossroads Auto Repair & Service responded on 01/08/2018

Jack,
Thank you for the review. It is my pleasure to help out. I hope you are doing well, enjoy the warmer weather!
John

LEE S. on 12/29/2017
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"I feel the owner is very honest and only did the necessary work needed."
I was recommended to Crossroads by Rev. Robert Morris. I was so very pleased when taking my first car in, I have had my daughter's and granddaughter's serviced also within the past month.
Vehicle: Honda Pilot
Service Date: 12/11/2017
Review Created: 12/29/2017 11:18 AM
John K. at Crossroads Auto Repair & Service responded on 01/04/2018

Lee,
Thank you for the review. I am glad we met. It was a pleasure servicing your vehicles and getting to know you.
Have a great week,
John

Michael O. on 12/29/2017
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Michael said his experience was pretty great and the problem was resolved.
Vehicle: Ford Focus
Category: Service
Service Date: 12/15/2017
Review Created: 12/29/2017
This review was collected via phone interview by Customer Research Inc.
John K. at Crossroads Auto Repair & Service responded on 01/10/2018

Michael,
Thank you for the review. I hope the Ford is running well.
Have a great day,
John

RALPH M. on 12/23/2017
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"Christmas Time"
Always feel welcome, good service, confident things are done right
Vehicle: Buick Regal
Service Date: 12/22/2017
Review Created: 12/23/2017 04:55 AM
John K. at Crossroads Auto Repair & Service responded on 01/04/2018

Ralph,
Thank you for the review. I appreciate your loyalty and friendhip.
John

Sam T. on 12/21/2017
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Sam said he's been going to the same mechanic for 2 years now, and has been treated incredibly well. Everything went fine. They did a great job. The mechanic explained everything on the vehicle well. Prices are very competitive, and the business provides quality work.
Vehicle: Mazda Mazda3
Category: Service
Service Date: 12/14/2017
Review Created: 12/21/2017
This review was collected via phone interview by Customer Research Inc.
John K. at Crossroads Auto Repair & Service responded on 01/08/2018

Sam,
Thanks for the review. I hope all is well, please update me on the repairs in North Carolina. Hopefully the nationwide warranty helped out.
John

LOUIS N. on 11/16/2017
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"great"
very satisfied
Vehicle: Chevrolet Impala
Service Date: 11/14/2017
Review Created: 11/16/2017 12:04 PM
John K. at Crossroads Auto Repair & Service responded on 11/17/2017

Louis,
Thank you for the review. Good to see you.
Happy Thanksgiving!
John

JOHN / FRANCIS G. on 11/15/2017
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"SERVICE"
John gives outstanding personal service.
Vehicle: Toyota Sienna
Service Date: 11/13/2017
Review Created: 11/15/2017 07:19 AM
John K. at Crossroads Auto Repair & Service responded on 11/17/2017

Jack,
Thank you for the review. It was great seeing you, hope you are feeling better.
Happy Thanksgiving!
John

Rudolph J. on 11/09/2017
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Rudolph said the customer service was top notch. John was very good and he was honest.
Vehicle: Honda Accord Cpe
Category: Service
Service Date: 11/06/2017
Review Created: 11/09/2017
This review was collected via phone interview by Customer Research Inc.
CLEBURN S. on 11/05/2017
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"Overall service"
Always satisfied
Vehicle: Dodge Caravan
Service Date: 11/02/2017
Review Created: 11/05/2017 02:47 AM
John K. at Crossroads Auto Repair & Service responded on 11/17/2017

Cleburn,
Thanks for the review. I think that will be my new motto "Always Satisified"
I appreciate your trust and loyalty!
Happy Thanksgiving!
John

Randy D. on 10/30/2017
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Randy said he was satisfied with this business. He appreciated the quick service.
Vehicle: Ford Econoline Wagon
Category: Service
Service Date: 10/20/2017
Review Created: 10/30/2017
This review was collected via phone interview by Customer Research Inc.
John K. at Crossroads Auto Repair & Service responded on 11/17/2017

Randy,
Thank you for the review, it was good to meet you. I hope all is going good with the Ford.
Happy Thanksgiving!
John

Michael O. on 10/30/2017
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Michael said the staff are really, really good.
Vehicle: Ford Focus
Category: Service
Service Date: 10/23/2017
Review Created: 10/30/2017
This review was collected via phone interview by Customer Research Inc.
John K. at Crossroads Auto Repair & Service responded on 11/17/2017

Michael,
Thank you for the review. I hope the Ford is running well.
Happy Thanksgiving!
John

Greg H. on 10/30/2017
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Greg said this business is the best.
Vehicle: Ford Edge
Category: Service
Service Date: 10/18/2017
Review Created: 10/30/2017
This review was collected via phone interview by Customer Research Inc.
John K. at Crossroads Auto Repair & Service responded on 11/17/2017

Greg,
Thanks for the review. I am glad the Battery worked out.
Happy Thanksgiving!
John

Patrick S. on 10/28/2017
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Patrick said the staff were very knowledgeable, they were on time with the repairs and they also had reasonable prices.
Vehicle: Hyundai Elantra GT
Category: Service
Service Date: 10/05/2017
Review Created: 10/28/2017
This review was collected via phone interview by Customer Research Inc.
John K. at Crossroads Auto Repair & Service responded on 11/17/2017

Patrick,
Thanks for the review, I always enjoy catching up with you when the car is in for service. I hope the travels were good.
Happy Thanksgiving!
John

BRON G. on 10/18/2017
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"The honesty John provides to his customers"
Honest and very reliable
Vehicle: Chevrolet TrailBlazer
Service Date: 10/18/2017
Review Created: 10/18/2017 08:05 PM
John K. at Crossroads Auto Repair & Service responded on 10/19/2017

Bron,
Thank you for the review. It is always good to know how we are doing. I am glad all is going well with the Trailblaser.
Have a great weekend,
John

Dianna H. on 09/29/2017
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Dianna said John went above and beyond with her service. He helped her with her vehicles repairs.
Vehicle: Honda Accord Cpe
Category: Service
Service Date: 09/22/2017
Review Created: 09/29/2017
This review was collected via phone interview by Customer Research Inc.
John K. at Crossroads Auto Repair & Service responded on 10/03/2017

Diana,
Thank you for the review. If you need any other help, just call.
Thanks, John

ALVIN H. on 08/26/2017
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"Awesome service"
John and the Crossroads staff go that extra mile. Honest, hard-working, thorough, they make you feel very welcome and glad you chose them. I would strongly recommend them! Great work :)
Vehicle: Toyota RAV4
Service Date: 08/24/2017
Review Created: 08/26/2017 09:11 AM
John K. at Crossroads Auto Repair & Service responded on 09/13/2017

Alvin,
Thanks for the review. It was great seeing you again.
Hope all is well, since the storm.
Have a great day,
John

Displaying Review 1 - 20 of 279 in total