Crossroads Auto Repair & Service

Overview

327 Reviews

5 star

92%

<1%

<1%

<1%

100% Would Recommend

92% Business Response

Latest Review 13 days ago

Reviews

Dean C.

Jacksonville, FL

Nissan Frontier 4WD

Verified Customer

02/19/2018 Category: Service

Spoke with Dean's wife, She said the staff always provides a wonderful experience when servicing her vehicle.

Recommended

This review was collected via phone interview by Customer Research Inc.

John K. from Crossroads Auto Repair & Service responded on 02/22/2018

Maryellen,
Thank you for the review. It is our pleasure to be able to service your cars. Enjoy the new Honda!
Have a great day,
John

JOHN / FRANCIS G.

Jacksonville, FL

Toyota Sienna

Verified Customer

02/06/2018

GREAT GUY

I had a serious problem with my van recently and could not drive it safely to Crossroads. John drove to my house, made the vehicle derivable and took it back to the shop to finish the needed repairs. Thanks, John.

Recommended

John K. from Crossroads Auto Repair & Service responded on 02/08/2018

Jack,
Always my pleasure. I enjoy hanging out with you, as well as being able to take of the needs of the Toyota.
Sorry for the recent needed repairs, but all worked out in the end. Hope you and Fran are feeling well.
Thanks,
John

Gary C.

Florida

Chevrolet S-10

Verified Customer

02/02/2018 Category: Service

Gary said the staff did not overcharge him.

Recommended

This review was collected via phone interview by Customer Research Inc.

Amy W.

Jacksonville Beach, FL

Saturn L300

Verified Customer

02/01/2018 Category: Service

Amy said her vehicle was at John's Automotive on Arlington Road which is 6 or 7 blocks from her home. She has used them before and they are good guys. They explain everything to her and she trusts them. They are great.

Recommended

This review was collected via phone interview by Customer Research Inc.

John K. from Crossroads Auto Repair & Service responded on 02/08/2018

Amy,
Thanks for the review. I am glad to repair the Saturn. Hope all is well.
John

DENNIS SR S.

Jacksonville, FL

Mercedes-Benz C300

Verified Customer

01/30/2018

Best kept secret in JAX.

Experienced service techs. Quality work performed right the first time. Priced better than servicing at the dealership. Can schedule appointment around my busy schedule. Friendly, personal service.

Recommended

John K. from Crossroads Auto Repair & Service responded on 02/01/2018

Dennis,
Thank you for the review. It is always a pleasure to service your cars, and catch up. Have a great week,
John

Mark S.

Jacksonville, FL

Jeep Compass

Verified Customer

01/27/2018 Category: Service

Mark said the business did a great job.

Recommended

This review was collected via phone interview by Customer Research Inc.

John K. from Crossroads Auto Repair & Service responded on 02/08/2018

Mark,
Thank you for the review. I hope all is well with the Jeep. If you need any other service, please just call.
Thank you,
John

Devion J.

Jacksonville, FL

Nissan Altima

Verified Customer

01/25/2018 Category: Service

Devion said the service was good at the business. The mechanic was personable and they explained what was going on in layman's terms, so he could understand. They kept him informed of what they were doing and of the problems they found. The staff did a good job.

Recommended

This review was collected via phone interview by Customer Research Inc.

Jason S.

Jacksonville, FL

Honda Odyssey

Verified Customer

01/25/2018 Category: Service

Jason said he liked the work John provided. He was happy with his service.

Recommended

This review was collected via phone interview by Customer Research Inc.

John K. from Crossroads Auto Repair & Service responded on 02/08/2018

Jason,
Thanks for the review and opportunity to repair the Honda. I hope all is going well.
John

GARY / PAM J.

Jacksonville, FL

Saab 9-3

Verified Customer

01/22/2018

Great Service!

We have been having our old car worked on by John for a couple of years now. We love the honest and reliable service we get at Crossroads. Bring your car!

Recommended

Charles J.

Jacksonville, FL

Hyundai Azera

Verified Customer

01/12/2018 Category: Service

Charles said the employees were friendly. The provided good service. They completed the work fast.

Recommended

This review was collected via phone interview by Customer Research Inc.

Robert M.

Jacksonville, FL

Honda Pilot

Verified Customer

01/10/2018 Category: Service

Spoke with Virginia. She said the staff was pleasant and did what they said they were going to do. They gave her an estimate. Everything was great, and she enjoyed doing business with them.

Recommended

This review was collected via phone interview by Customer Research Inc.

John K. from Crossroads Auto Repair & Service responded on 01/16/2018

Robert and Virginia,
Thank you for the review and opportunity to service your cars. I appreciate your trust and loyalty.
Enjoy the great winter weather!
John

Jason C.

Jacksonville, FL

Ford F-150

Verified Customer

01/10/2018 Category: Service

Jason said his visit to this business was good. John is honest and great.

Recommended

This review was collected via phone interview by Customer Research Inc.

John K. from Crossroads Auto Repair & Service responded on 01/16/2018

Jason,
Thanks for the review. I hope all is well with the F150. I appreciate you as a customer.
Have a great week,
John

JOHN / FRANCIS G.

Jacksonville, FL

Toyota Sienna

Verified Customer

01/04/2018

Best Service.......EVER

In 60+ years of driving, I have never been treated better than at Cross Roads Automotive. During recent cold and rainy weather I wasn't feeling too well and was about to postpone my oil change, but they wouldn't hear of it.. John personally drove to my house, picked up my van and got it serviced and returned the same day at no extra charge! You just can't beat that personal touch.

Recommended

John K. from Crossroads Auto Repair & Service responded on 01/08/2018

Jack,
Thank you for the review. It is my pleasure to help out. I hope you are doing well, enjoy the warmer weather!
John

LEE S.

Jacksonville, FL

Honda Pilot

Verified Customer

12/29/2017

I feel the owner is very honest and only did the necessary work needed.

I was recommended to Crossroads by Rev. Robert Morris. I was so very pleased when taking my first car in, I have had my daughter's and granddaughter's serviced also within the past month.

Recommended

John K. from Crossroads Auto Repair & Service responded on 01/04/2018

Lee,
Thank you for the review. I am glad we met. It was a pleasure servicing your vehicles and getting to know you.
Have a great week,
John

Michael O.

Jacksonville, FL

Ford Focus

Verified Customer

12/29/2017 Category: Service

Michael said his experience was pretty great and the problem was resolved.

Recommended

This review was collected via phone interview by Customer Research Inc.

John K. from Crossroads Auto Repair & Service responded on 01/10/2018

Michael,
Thank you for the review. I hope the Ford is running well.
Have a great day,
John

RALPH M.

Jacksonville, FL

Buick Regal

Verified Customer

12/23/2017

Christmas Time

Always feel welcome, good service, confident things are done right

Recommended

John K. from Crossroads Auto Repair & Service responded on 01/04/2018

Ralph,
Thank you for the review. I appreciate your loyalty and friendhip.
John

Sam T.

Jacksonville, FL

Mazda Mazda3

Verified Customer

12/21/2017 Category: Service

Sam said he's been going to the same mechanic for 2 years now, and has been treated incredibly well. Everything went fine. They did a great job. The mechanic explained everything on the vehicle well. Prices are very competitive, and the business provides quality work.

Recommended

This review was collected via phone interview by Customer Research Inc.

John K. from Crossroads Auto Repair & Service responded on 01/08/2018

Sam,
Thanks for the review. I hope all is well, please update me on the repairs in North Carolina. Hopefully the nationwide warranty helped out.
John

LOUIS N.

Jacksonville, FL

Chevrolet Impala

Verified Customer

11/16/2017

great

very satisfied

Recommended

John K. from Crossroads Auto Repair & Service responded on 11/17/2017

Louis,
Thank you for the review. Good to see you.
Happy Thanksgiving!
John

JOHN / FRANCIS G.

Jacksonville, FL

Toyota Sienna

Verified Customer

11/15/2017

SERVICE

John gives outstanding personal service.

Recommended

John K. from Crossroads Auto Repair & Service responded on 11/17/2017

Jack,
Thank you for the review. It was great seeing you, hope you are feeling better.
Happy Thanksgiving!
John

Rudolph J.

Jacksonville, FL

Honda Accord Cpe

Verified Customer

11/09/2017 Category: Service

Rudolph said the customer service was top notch. John was very good and he was honest.

Recommended

This review was collected via phone interview by Customer Research Inc.

Displaying Review 41 - 60 of 327 in total

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Location

Address

1343-3 Romney Street
Jacksonville, FL 32211

(904) 726-5446

Send a message

crossroadsautojax.com

About Your “one stop shop” for all of your automotive repair or service needs. We service foreign and domestic, from oil changes to overhauls. Founded by John Klinkenberg in 2001, the shop’s motto has never changed. Honest, Affordable and Reliable, service and repair.

Crossroads auto is dedicated to offering great service at affordable rates. We strive to build relationships and we look forward to assisting you with all of the required services of your vehicle. Please stop by our store and visit. We look forward to being able to “wow” you with our level of professional and personal service. The coffee is always fresh and the bathrooms are spotless. We look forward to meeting you soon.

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Crossroads Auto Repair & Service

Overview

327 Reviews

Reviews