Crossroads Auto Repair & Service

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904-726-5446
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Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9

(473 Reviews)
5 star
94%
4 star
5%
3 star
<1%
2 star
<1%
1 star
<1%
100% Would Recommend
91% Business Response
Latest Review 1 day ago

Reviews

DR
DEE R.
Jacksonville, FL
Acura Integra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2020
Service you can always count on
Great customer service and never try’s to sell you what you don’t need. I have trusted my car to John for many years and he has never let me down.
Recommended
John K. from Crossroads Auto Repair & Service responded on 10/29/2020

Dee,
Thank you for the review. I appreciate you and the trust you have placed in us for over 10 years. It is always a pleasure to service the Acura, one of the "good old ones"
I hope you enjoy the weather, stay safe!
John

SC
SANTIAGO C.
Jacksonville, FL
Ford Focus
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2020
Outstanding customer service and always satisfied with the mechanical work
I am always coming back to Crossroads because I can trust the people who work there. I move to a Different city but every time I need anything with my vehicle I come to Jacksonville to my trusted Shop.
Recommended
John K. from Crossroads Auto Repair & Service responded on 10/22/2020

Santiago,
Thank you for the review and trust! I am sure there are plenty of service facilities in your new home town, we appreciate the opportunity to keep you on the road safely.
Enjoy the day,
John

LW
LAURENCE W.
Jacksonville, FL
Ford Super Duty F-250 SRW
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2020
Great service
As always John and Santiago did a great job with servicing my truck. Thanks guys
Recommended
John K. from Crossroads Auto Repair & Service responded on 10/22/2020

Bull,
Thanks for the opportunity to service the Ford. It is always great to see you.
Thanks for the review,
John

HH
HOLLY H.
Jacksonville, FL
Volkswagen New Beetle Coupe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2020
Great service, honest prices!
Was treated with respect and honesty. I would recommend crossroads without hesitation!
Recommended
John K. from Crossroads Auto Repair & Service responded on 10/22/2020

Holly,
Thank you for the review, it was great to service the Volkswagon, drive safe.
John

DM
DIANE M.
Jacksonville, FL
Honda CR-V
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2020
Excellent!
My brother referred me to Crossroads a few years back and I would’ve go anywhere else. John and Santiago are friendly, kind, honest and great mechanics. Pricing is reasonable and fair and service is top notch. Never have to worry about being “taken” when it comes to auto service/repair. Recommend crossroads 100%.
Recommended
John K. from Crossroads Auto Repair & Service responded on 10/13/2020

Diane,
Thank you for the review and the trust you have placed in us. We appreciate you and the opportunity to keep the Honda safely on the road.
Enjoy the mountains!
John

CG
COLLEEN G.
Jacksonville, FL
Chevrolet Cruze
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2020
Highly Recommend Crossroads Auto Repair!
The owner John is so trustworthy and honest. My family has been going to Crossroads Auto Repair for years.
Recommended
John K. from Crossroads Auto Repair & Service responded on 10/12/2020

Colleen,
Thank you for the review and more importantly thank you for the wonderful article you wrote about Crossroads in your residential newsletter. I heard about this article from another customer and I am at a loss for words. You went above and beyond, and I appreciate it more than you know. These times are certainly difficult and yet, I am blessed by customers like you!
Have a great week,
John

BG
BRON G.
Jacksonville, FL
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2020
John and Santiago
Again a very satisfied visit to Crossroads Automotive. Thanks John and Sanitago.
Recommended
John K. from Crossroads Auto Repair & Service responded on 10/05/2020

Bron,
Thank you for the review, it is always our pleasure to take care of the Trailblaser. I appreciate all the recipies and suggestions for dips and food, so far all of your suggestions are delicious! What a great relationship!
Stay safe, and enjoy this weather.
John

RJ
RUDOLPH J.
Jacksonville, FL
Honda Accord Cpe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2020
John is the “true honest mechanic” / Always done right the first time
There’s only one word to describe John & Crossroads Auto Repair Service

HONEST!!!
Recommended
John K. from Crossroads Auto Repair & Service responded on 10/05/2020

Rudy,
Thank you for the review and continued loyalty. We appreciate you and the trust you place in us.
Have a great week,
John

Verified Customer
Jacksonville, FL
Mercedes-Benz E350
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2020
Professional,, Courteous, efficient, fairly priced
Professional,, Courteous, efficient, fairly priced
Recommended
John K. from Crossroads Auto Repair & Service responded on 09/18/2020

Thank you for the review. I appreciate the opportunity to take care of life's mishaps with tires.
Have a great weekend!
John

CC
CHERYL C.
Jacksonville, FL
Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2020
Always great service at Crossroads.
Always great service at crossroads.
Recommended
John K. from Crossroads Auto Repair & Service responded on 09/18/2020

Cheryl,
Thank you for the review and opportunity to service the Hyundai. It is always nice to catch up with families and life during your service visit.
Have a safe weekend!
John

KK
KITTY K.
Jacksonville, FL
Saturn LW
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2020
I would recommend Crossroads to others anytime.
I've been very satisfied with all the work John has done on my car.

Been coming here for 10 years now and intend to continue!

Great service-Honest-Dependable…
Recommended
John K. from Crossroads Auto Repair & Service responded on 09/17/2020

Kitty,
Thank you for the review and the opportunity to keep the Saturn on the road safely.
I appreciate your business, loyalty and friendship.
Have a safe week,
John

YC
YOLANDA C.
Jacksonville, FL
Toyota Avalon
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2020
Excellent service done in a timely fashion.
Top notch knowledge, expedient service, fair cost to repair and given honest and reliable diagnostics on your car.
Recommended
John K. from Crossroads Auto Repair & Service responded on 09/17/2020

Yolanda,
Thank you for the review. I am glad to provide service and advise for your Toyota. It is always great seeing you and catching up.
Thank you for allowing me to take care of the Avalon.
Have a great week, be safe!
John

RY
ROBIN Y.
Jacksonville, FL
Toyota Camry Solara
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2020
Excellent service
Crossroads Automotive has been servicing cars in my family for years. John always goes above and beyond and is always fair and honest. We will never take our cars anywhere else.
Recommended
John K. from Crossroads Auto Repair & Service responded on 09/17/2020

Robin,
Thank you for the review. I appreciate your loyalty over all these years!
Hope the vacation was great!
John

CB
CECILIA B.
Jacksonville Beach, FL
Jeep Patriot
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2020
Quick and honest!
I was recommended by a coworker and was not disappointed. John was very friendly and honest and didn’t overcharge me. Will definitely be back in the future.
Recommended
MB
MALCOLM B.
Jacksonville Beach, FL
Lexus GS 300
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2020
They did exactly what needed to be done on time, I would highly recommend!
Communication was excellent, very good customer service, highly recommend
Recommended
Displaying Review 31 - 45 of 473 in total