Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

332 Reviews

100% Would Recommend
92% Business Response
Latest Review 10 days ago

Reviews


RM
RALPH M.
Jacksonville, FL
Buick Regal
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/23/2017
Christmas Time
Always feel welcome, good service, confident things are done right
John K. from Crossroads Auto Repair & Service responded on 01/04/2018

Ralph,
Thank you for the review. I appreciate your loyalty and friendhip.
John


ST
Sam T.
Jacksonville, FL
Mazda Mazda3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2017 Category: Service
Sam said he's been going to the same mechanic for 2 years now, and has been treated incredibly well. Everything went fine. They did a great job. The mechanic explained everything on the vehicle well. Prices are very competitive, and the business provides quality work.
This review was collected via phone interview by Customer Research Inc.
John K. from Crossroads Auto Repair & Service responded on 01/08/2018

Sam,
Thanks for the review. I hope all is well, please update me on the repairs in North Carolina. Hopefully the nationwide warranty helped out.
John


LN
LOUIS N.
Jacksonville, FL
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2017
great
very satisfied
John K. from Crossroads Auto Repair & Service responded on 11/17/2017

Louis,
Thank you for the review. Good to see you.
Happy Thanksgiving!
John


JG
JOHN / FRANCIS G.
Jacksonville, FL
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2017
SERVICE
John gives outstanding personal service.
John K. from Crossroads Auto Repair & Service responded on 11/17/2017

Jack,
Thank you for the review. It was great seeing you, hope you are feeling better.
Happy Thanksgiving!
John


RJ
Rudolph J.
Jacksonville, FL
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2017 Category: Service
Rudolph said the customer service was top notch. John was very good and he was honest.
This review was collected via phone interview by Customer Research Inc.

CS
CLEBURN S.
Jacksonville, FL
Dodge Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2017
Overall service
Always satisfied
John K. from Crossroads Auto Repair & Service responded on 11/17/2017

Cleburn,
Thanks for the review. I think that will be my new motto "Always Satisified"
I appreciate your trust and loyalty!
Happy Thanksgiving!
John


RD
Randy D.
Jacksonville, FL
Ford Econoline Wagon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/30/2017 Category: Service
Randy said he was satisfied with this business. He appreciated the quick service.
This review was collected via phone interview by Customer Research Inc.
John K. from Crossroads Auto Repair & Service responded on 11/17/2017

Randy,
Thank you for the review, it was good to meet you. I hope all is going good with the Ford.
Happy Thanksgiving!
John


MO
Michael O.
Jacksonville, FL
Ford Focus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/30/2017 Category: Service
Michael said the staff are really, really good.
This review was collected via phone interview by Customer Research Inc.
John K. from Crossroads Auto Repair & Service responded on 11/17/2017

Michael,
Thank you for the review. I hope the Ford is running well.
Happy Thanksgiving!
John


GH
Greg H.
Jacksonville, FL
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2017 Category: Service
Greg said this business is the best.
This review was collected via phone interview by Customer Research Inc.
John K. from Crossroads Auto Repair & Service responded on 11/17/2017

Greg,
Thanks for the review. I am glad the Battery worked out.
Happy Thanksgiving!
John


PS
Patrick S.
Jacksonville, FL
Hyundai Elantra GT
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2017 Category: Service
Patrick said the staff were very knowledgeable, they were on time with the repairs and they also had reasonable prices.
This review was collected via phone interview by Customer Research Inc.
John K. from Crossroads Auto Repair & Service responded on 11/17/2017

Patrick,
Thanks for the review, I always enjoy catching up with you when the car is in for service. I hope the travels were good.
Happy Thanksgiving!
John


BG
BRON G.
Jacksonville, FL
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2017
The honesty John provides to his customers
Honest and very reliable
John K. from Crossroads Auto Repair & Service responded on 10/19/2017

Bron,
Thank you for the review. It is always good to know how we are doing. I am glad all is going well with the Trailblaser.
Have a great weekend,
John


DH
Dianna H.
Jacksonville, FL
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2017 Category: Service
Dianna said John went above and beyond with her service. He helped her with her vehicles repairs.
This review was collected via phone interview by Customer Research Inc.
John K. from Crossroads Auto Repair & Service responded on 10/03/2017

Diana,
Thank you for the review. If you need any other help, just call.
Thanks, John


AH
ALVIN H.
Jacksonville, FL
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/26/2017
Awesome service
John and the Crossroads staff go that extra mile. Honest, hard-working, thorough, they make you feel very welcome and glad you chose them. I would strongly recommend them! Great work :)
John K. from Crossroads Auto Repair & Service responded on 09/13/2017

Alvin,
Thanks for the review. It was great seeing you again.
Hope all is well, since the storm.
Have a great day,
John


TG
TONY G.
Jacksonville, FL
Cadillac DeVille
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/21/2017
repair review.
excellent service.
John K. from Crossroads Auto Repair & Service responded on 09/13/2017

Tony,
Thanks. Grteat to be of service.
John


AV
Andrea V.
Jacksonville, FL
INFINITI G37 Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2017 Category: Service
Andrea said her overall experience was really good.
This review was collected via phone interview by Customer Research Inc.
John K. from Crossroads Auto Repair & Service responded on 09/25/2017

Andrea,
Thank you for the review. I hope all is well.
Have a great day,
John


LW
LAURENCE W.
Jacksonville, FL
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2017
Vehicle service
Feels like your extended family, helping you to take care of your vehicles. You can't beat that. Thank you John and crew.
John K. from Crossroads Auto Repair & Service responded on 09/13/2017

Bull,
Glad to help out, Thanks for the review and trust you place in us.
Thank you again,
John


CS
CLEBURN S.
Jacksonville, FL
Dodge Caravan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/08/2017
general maintenance /replace old ho
well done & satisfied
John K. from Crossroads Auto Repair & Service responded on 09/13/2017

Cleburn,
Hope all is well at the house, I am thankful for you and your loyalty.
John


MM
Maryann M.
Jacksonville, FL
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2017 Category: Service
Maryann said this business did everything she needed done.
This review was collected via phone interview by Customer Research Inc.

MT
Max T.
Jacksonville, FL
Honda Civic Si
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2017 Category: Service
Max said this business was nice and they knew what they were doing.
This review was collected via phone interview by Customer Research Inc.
John K. from Crossroads Auto Repair & Service responded on 09/13/2017

Max,
Thank you for the review. I hope all is well with the Honda.
Have a great day,
John


DR
DEE R.
Jacksonville, FL
Acura Integra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2017
Honest and Dependable
John has always been honest and upfront with me about the work that needs to be done at the time and down the road. They always go the extra mile... He is truly a blessing.
John K. from Crossroads Auto Repair & Service responded on 09/13/2017

Dee,
Sorry for the late response, Thanks for the review and trust you place in us.
I look forward to the next time.
John


Displaying Review 61 - 80 of 332 in total