Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

332 Reviews

100% Would Recommend
92% Business Response
Latest Review 14 days ago

Reviews


SC
Santiago C.
Jacksonville, FL
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2017 Category: Service
Santiago said this business provided good quality service. They were very fast and efficient and he had no complaints. He would like to thank the mechanic.
This review was collected via phone interview by Customer Research Inc.
John K. from Crossroads Auto Repair & Service responded on 03/22/2017

Santiago,
Thank you for the opportunity to repair the Honda. This review helps us track our service and customer satisifaction. I will pass the gratitude along to our mechanic, Santiago.
Have a great week,
John


JC
John C.
Jacksonville, FL
Toyota Tundra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2017 Category: Service
John said they did a good job on everything.
This review was collected via phone interview by Customer Research Inc.
John K. from Crossroads Auto Repair & Service responded on 03/22/2017

John,
Thank you for the review. We strive to provide great service. Thanks again, if we can help in the future. please call.
John


JG
JOHN / FRANCIS G.
Jacksonville, FL
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2017
First Class Service
This is a place you can trust to do the job right the first time at a fair price.
John K. from Crossroads Auto Repair & Service responded on 03/22/2017

Jack,
Thanks for the review, I was out of town last week, sorry for the late response. I hope all is well.
John


CS
CLEBURN S.
Jacksonville, FL
Dodge Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/23/2017
Your honesty!!!!!!!
I would defenitely recommend this business to anyone!!!!!
John K. from Crossroads Auto Repair & Service responded on 02/28/2017

Cleburn,
Thank you for the review. I am thankful for customers like you. It is always great talking to you, and working on the van.
Have a great week,
John


AH
ANGELIQUE H.
Jacksonville, FL
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2017
The best experience every having my car serviced.
Mr John is a wonderful person. He explained everything to me that was going on with my car. He did not pressure me into having everything done at once. The most important repair that was needed at the time was suggested. The prices are the best and the work was fast. Crossroads auto provide professional and personal care. I will take my car back in a couple of weeks to have my other services done. I highly recommend Crossroads auto.

DZ
Daniel Z.
Jacksonville, FL
GMC Envoy XL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2017 Category: Service
Daniel said everything they did was great.
This review was collected via phone interview by Customer Research Inc.
John K. from Crossroads Auto Repair & Service responded on 02/15/2017

Daniel,
Thank you for allowing us to servbice your GMC. I appreciate the review as well. I hope the repairs are still working properly.
Have a great day,
John


JC
Jason C.
Jacksonville, FL
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2017 Category: Service
Jason said John does good work, he is loyal, honest and a friend of his.
This review was collected via phone interview by Customer Research Inc.
John K. from Crossroads Auto Repair & Service responded on 02/06/2017

Jason,
Thanks for the review, sorry for the late response. I hope the Ford is running well.
Have a great week,
John


GJ
GARY / PAM J.
Jacksonville, FL
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2017
Awesome as always!
John & the other man who work there are both wonderful! No matter how silly my question, they always take the time to answer it without being sarcastic. I have been to many other repair shops where the men talk down to the women like they are idiots. They always do an excellent job on my car at a reasonable price. In fact, my car is a German car that is no longer being made. Parts are hard to come by. In fact, he is trying to find a part for my car at this time! I would recommend them to anyone.
John K. from Crossroads Auto Repair & Service responded on 02/06/2017

Pam,
Thanks for the review, I am still trying to find that seal. I will call you when it is in.
Thanks again,
John


RA
RODNEY / LAMANNA A.
Jacksonville, FL
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2017
Great service
A very honest and capable auto tech I will always trust Mr John
John K. from Crossroads Auto Repair & Service responded on 02/06/2017

Rodney,
Thanks for the review, sorry for the late response. I hope all is well!
Have a great week,
John


TG
TONY G.
Jacksonville, FL
Cadillac DeVille
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2017
car repair.
great service and attention to detail.
John K. from Crossroads Auto Repair & Service responded on 02/06/2017

Tony,
Thanks for the review, it was great getting to know you. I appreciate the opportunity to service the Cadillac.
John


SP
SUSAN P.
St. Augustine, FL
Toyota Avalon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2017
Love this place
The best car repair in Jacksonville!
John K. from Crossroads Auto Repair & Service responded on 02/06/2017

Susan,
Thanks for the review, I hope all is well.
John


MC
Margaret C.
Jacksonville, FL
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2017 Category: Service
Margaret said she has known John, the owner, for several years. He took her vehicle to the business last week and he brought it back to her. He is trustworthy.
This review was collected via phone interview by Customer Research Inc.
John K. from Crossroads Auto Repair & Service responded on 02/06/2017

Peg,
Thanks for the review, I always enjoy talking and catching up with you. I hope all is going well and I will pray for the move into the Atrium.
Have a great day,
John


BS
Bill S.
Jacksonville, FL
Buick Regal
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2017 Category: Service
Bill said John does great work.
This review was collected via phone interview by Customer Research Inc.
John K. from Crossroads Auto Repair & Service responded on 02/06/2017

Bill,
Sorry fore the late response. Thanks for the review, I hope the Buick is running well.
Have a good day,
John


MF
Mason F.
Jacksonville, FL
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2016 Category: Service
Spoke with Danny. He said they were prompt and great. They did everything he asked for. The price was fair.
This review was collected via phone interview by Customer Research Inc.
John K. from Crossroads Auto Repair & Service responded on 02/06/2017

Danny,
Thanks for the review. I hope all is well with the Dodge.
Have a good day,
John


CS
Carol S.
Jacksonville, FL
Dodge Intrepid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/17/2016 Category: Service
Carol said she trusts the business. They know what they are doing and they are reliable.
This review was collected via phone interview by Customer Research Inc.
John K. from Crossroads Auto Repair & Service responded on 12/20/2016

Carol,
Thank you for the review. I hope all is well.
Merry Christmas!
John


JG
JOHN / FRANCIS G.
Jacksonville, FL
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2016
The wonderful ambiance and decor.
John and his crew have always gone the extra mile for me for years and have never, ever let me down. I actually look forward to my next oil change.
John K. from Crossroads Auto Repair & Service responded on 12/20/2016

Jack,
I appreciate the review and the trust you have placed in us. I always enjoy our time together.
Merry Christmas!
John


GJ
GARY / PAM J.
Jacksonville, FL
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2016
Awesome!
John is great! I was panicking when his old shop was empty & I couldn't reach him on the phone. My bad! I don't check my emails very often! LOL He had sent me an email to me telling me where he had moved! Whew! Already had some work done last week and we are very happy! Thank you John & other mechanic! (I am bad with names).
John K. from Crossroads Auto Repair & Service responded on 12/20/2016

Pam,
Sorry to respond so late. I am glad you are happy and doing well.
I will let Santiago know you appreciate him as well.
Merry Christmas,
John


DS
DENNIS SR S.
Jacksonville, FL
Mercedes-Benz C300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2016
Great customer service
Had a difficult time finding the new location. but did arrive. Greeted by John and as usual, service was done according to manufacturers specs and with care for our safety.
John K. from Crossroads Auto Repair & Service responded on 12/20/2016

DJ,
Sorry for the late response. I am glad you found us, I apologize for the confusion with the new location.
Enjoy this holiday season.
Merry Christmas!
John


WC
William C.
Jacksonville, FL
Cadillac DTS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2016 Category: Service
William said he had a very good experience and they took care of what they needed to do.
This review was collected via phone interview by Customer Research Inc.
John K. from Crossroads Auto Repair & Service responded on 09/28/2016

William,
Thank you for the review and opportunity to service the Cadilac.
Enjoy your week,
John


JG
JOHN / FRANCIS G.
Jacksonville, FL
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2016
Just a Happy Place
Coming here is like visiting a friend's house. The staff AND the fellow clients are so friendly and the service is great too.
John K. from Crossroads Auto Repair & Service responded on 09/27/2016

Jack,
Thank you, we feel the same way, family and friends. not business clients. We appreciate your trust and loyalty!
Enjoy the week,
John


Displaying Review 101 - 120 of 332 in total