Crossroads Auto Repair & Service

Michael,
I am sorry that you are unhappy with our price. There was no overcharge for the repair to your Toyota. Truth be told we repaired what you could not. After you had replaced all the parts in your clutch system and spending three days trying to fix it, you brought it to us. Yes we charged you the correct book time to replace the clutch master cylinder which you had installed improperly. Maybe next time you should bring your vehicle to a professional first, save time and money. Just a thought.
John

Audrey,
I understand your frustration with these repairs. I too am unhappy with the repair and the fact it took three visits to correct. I hope in the future we have the opportunity to regain your trust. I hope all is well.
Have a good day,
John

Gabriel,
Thank you for the review and opportunity to repair the Toyota.
I hope you have a great week.
Be safe,
John

Carl,
I appreciate the review. I strive to be a service facility that lives up to the expectations of our customers.
Have a safe trip, headed to warmer weather?
Enjoy,
John

Randy,
Thank you for the review, it was good to meet you. I hope all is going good with the Ford.
Happy Thanksgiving!
John

Michael,
Thank you for the review. I hope the Ford is running well.
Happy Thanksgiving!
John

Tony,
Thanks. Grteat to be of service.
John

Cleburn,
Hope all is well at the house, I am thankful for you and your loyalty.
John

Sudean,
Thank you for the review. We strive to be more of a family enviroment, friends not just business clients. I appreciate you and the trust you have placed in our repair facility.
Have a great week,
John

Julie,
Thank you for the review. I apologize for the mis communication. We should have removed the note reguarding the Honda needing tires. Upon inspecting the vehicle and noticing that you already purchased tires elsewhere, we should have been proactive with our record keeping. As per our phone conversation I stated that we would rotate the tires and re-inspect the Honda at no charge while you wait. I do apologize for having you come back in again for service that should have been performed during your last visit. Once again I am sorry for this mishap, I look forward to the opportunity to correct it. Have a wonderful weekend,
John

Joseph,
Thank you for th review. I hope the Ford is running good.
Call if there is a need for service in the future.
Thanks,
John

Dina,
Thank you for the review. I would like to clarify it though, We had to replace a defective part that we installed in October of last year. The repairs were done under a no charge warranty, as you know we at Crossroads Auto do not make the parts, but we do stand behind all of our repairs with a Nationwide warranty.
I appreciate the opportunity to work on your vehicle.
Enjoy your week,
John

Margie,
Thank you for the review, I hope all is well with the Acura.
Have a great day,
John

Grace,
Thank you for the review. It was great seeing you last week.
See you on Thursday morning to take care of that coolant leak.
Thanks again,
John

Patrick,
Thank you for the review. I can understand that you were hoping for immediate service, but sometimes schedules and work loads do not allow for it.  We strive to provide service in a timely manner. Thanks again for the opportunity to service your Volvo. 
Enjoy your week,
John