Crossroads Auto Repair & Service

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904-726-5446
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Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9

(473 Reviews)
5 star
94%
4 star
5%
3 star
<1%
2 star
<1%
1 star
<1%
100% Would Recommend
91% Business Response
Latest Review 1 day ago

Reviews

JM
JOHN M.
Jacksonville, FL
Acura TSX
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2021
Car Serviced
My car had a 50,000 mile service at Crossroads. The owner John was quick and efficient and rate was reasonable. I highly recommend Crossroads for all your auto needs.
Recommended
John K. from Crossroads Auto Repair & Service responded on 02/26/2021

John,
Thank you for the opportunity to provide service for the Acura. I appreciate the review as well.
Please know we provide complete service and repair and will be happy to help keep the Acura running well.
Have a great weekend,
John

BO
BIANCA O.
Jacksonville, FL
Buick Enclave
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2021
The best automotive repair shop in the USA
I have been going to crossroads for over 10 years my whole family in Jacksonville loves this shop!!! It is so hard especially for a woman to find a trust worthy mechanic but John and his staff have far exceeded my expectations. Friendly dependable and honest. Once they fix it it’s good as Gold! They Have my business forever I will come 100 miles if possible before I let anyone else touch my car. Thank you for excellent service!!!
Recommended
John K. from Crossroads Auto Repair & Service responded on 02/26/2021

Bianca,
Thank you for the review, it has been along relationship and we appreciate your loyalty.
Hope all is going good with the Buick.
Enjoy!
John

DA
DAVID A.
Jacksonville, FL
Toyota Camry
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2021
Excellent service and Unparalleled honesty
I have been in Jacksonville since 2015 and this simply one of the best, if not the very best I’ve experienced. The best staff, the best service, promises are always kept and integrity is at an all time high. It was so good I offered to tip even though it was rejected.
Recommended
John K. from Crossroads Auto Repair & Service responded on 02/26/2021

David,
Thank you for the review and opportunity to repair the Toyota. It is always great to have a new customer. Please remembe we are a complete auto repair and service center, whatever the need may be we can handle it.
Have a great weekend,
John

WH
WILL H.
Jacksonville, FL
Chevrolet Silverado SS
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2021
Great repair
Crossroads is one of the best place for auto
repair in this area..John is down to earth, great understanding of your auto needs..would not take my truck to any other shop..very highly recommended..
Recommended
John K. from Crossroads Auto Repair & Service responded on 02/19/2021

Will,
Thank you for the review and opportunity to service the Chevy. It is our pleasure to provide service with a personal touch.
Enjoy the weekend,
John

JW
JON W.
Jacksonville, FL
MINI Cooper Coupe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2021
Great place to take you vehicle
We are so glad that we found John. He is a great mechanic, honest, and the cost is reasonable. Much better work than taking our car to the dealership.
Recommended
John K. from Crossroads Auto Repair & Service responded on 02/19/2021

Jon,
Thank you for the review, we strive to provid quality service with a personal touch. It is great to be able to take care of your vehicles. Thanks again, please stay safe and healthy,
John

RM
ROBERT M.
Jacksonville, FL
Subaru Outback
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2021
The best mechanic I’ve ever had
Crossroads is run by an honest highly skilled mechanic. I recommend with reservation.
Recommended
John K. from Crossroads Auto Repair & Service responded on 02/26/2021

Robert,
Thank you for the review, hopfully you recommend without reservation. I appreciate your loyalty and friendship.
Have a great weekend.
John

SJ
SYLVESTER J.
Orange Park, FL
Mercedes-Benz E320
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2021
Great service and easy to work with
I was recommended to the shop and was not disappointed great work
Recommended
John K. from Crossroads Auto Repair & Service responded on 02/09/2021

Sylvester,
Thank you for the review and opportunity to service the Mercades.
Glad to be able to meet you and I look forward to a great relationship.
John

LS
LEE S.
Jacksonville, FL
Honda Accord Cpe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2021
Repair of Honda Accord
John provided excellent service today for an emergency service with no prior appointment set.
Recommended
KK
KITTY K.
Jacksonville, FL
Saturn LW
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2021
Thank You!
Thanks, John, you're the best! My car is a fan too!! :-)
Recommended
John K. from Crossroads Auto Repair & Service responded on 02/09/2021

Kitty,
Thanks! It is always great to see you and service the Saturn.
Have a great week, stay safe!
John

BG
BRON G.
Jacksonville, FL
Chevrolet Equinox
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2021
John and Santiago
As usual John and Santiago were very helpful in purchasing a car. They went over the vehicle with a fine toothed comb and gave me the calmness I needed to make the decision....thank you
Recommended
John K. from Crossroads Auto Repair & Service responded on 02/09/2021

Bron,
Thank you for the review and congratulations on the new to you car! I think it will be a great vehicle for many years.
Have a great week,
John

AS
ALICIA S.
Jacksonville, FL
Volvo S40
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2021
Service oil
Great service, kind people, mechanic speak Spanish, best of the best
Good price
Perfect experience
Recommended
John K. from Crossroads Auto Repair & Service responded on 02/09/2021

Alicia,
Thank you for the review, Santiago is a huge blessing to me and our family of customers.
Have a great week,
John

MJ
MARK J.
Jacksonville, FL
GMC Sierra 3500
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2021
John is the man
My family has been doing business here for years. Never disappointed with John’s work
Recommended
John K. from Crossroads Auto Repair & Service responded on 02/09/2021

Mark,
Thank you for the review, it has been a long relationship with the family. We appreciate the opportunity and we value the trust that is placed in our service facility.
Have a great week,
John

JS
JEANETTE S.
Jacksonville, FL
Dodge Dart
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2021
Truck service
Always take excellent care of my family and our vehicles
Recommended
John K. from Crossroads Auto Repair & Service responded on 02/09/2021

Jeanette,
Thank you for the review and the opportunity to serice the fleet!
Thanks for the best cookies ever!
Enjoy this weather,
John

BG
BRON G.
Jacksonville, FL
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2020
John and Santiago
And again when I needed them, they were there. Thank you John and Santiago.

HIGHLY RECOMMEND
Recommended
JC
JEFF C.
Jacksonville, FL
Toyota Tacoma
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2020
I Went Down To The Crossroads...
I was literally at the crossroads with my Tacoma and John was there to bail me out. I had bought a leveling kit 6 months ago and kept putting it off due to the thought of installing them myself using floor jacks. A mutual friend recommended Crossroads Auto and I'm very glad he did. The work was completed perfectly and actually lower than the estimate I was given. Thanks John and the team at Crossroads for making me a new customer for all of my auto needs!
Recommended
Displaying Review 1 - 15 of 473 in total