Overview

Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

450 Reviews

100% Would Recommend
Latest Review 5 days ago

Reviews


MR
MARY R.
Billerica, MA
Toyota Yaris
Verified Customer
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12/10/2018
Good Service and pleasure owner
Excellent work as always.

JV
JAMES V.
Burlington, MA
Honda CR-V
Verified Customer
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11/29/2018
Great service
Have been going to Doug’s for 20+ years. I have never had a problem with any work done on my vehicles, and he is very honest, won’t try to talk you into doing more work than necessary.
He has always come thru for me if I have an emergency repair needed.
Great shop, totally recommend to all.

CM
CASSANDRA M.
Wilmington, MA
Jeep Grand Cherokee
Verified Customer
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11/28/2018
Amazing!
I’ve been going to Doug since i was 16 and i’ve never had a bad experience, he’s quick and tries to get the price for you!

GB
George B.
Billerica, MA
Jeep Patriot
Verified Customer
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11/27/2018 Category: Service
Spoke with Deborah. She said she's been doing business with this facility for the past 20 years and he's great and he listens to his customers.
This review was collected via phone interview by Customer Research Inc.

SL
SUSAN L.
Billerica, MA
Toyota Camry
Verified Customer
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11/21/2018
Great Mechanics!!!
I have been going to Doug Smith's Automotive since I was a kid. Doug has taken care of my Mom's cars and now mine. I find Doug and his crew to all be very patient and willing to explain why you need something. They are usually able to give me a heads up to what I will need soon and it is great.

TH
TROY H.
Billerica, MA
Chevrolet Silverado 1500
Verified Customer
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11/21/2018
Best mechanic around
This place never disappoints me only place that I’ll take my truck to to be worked on

PB
PAT B.
Billerica, MA
Chevrolet Traverse
Verified Customer
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11/20/2018
Excellent in every category
I tell everyone to go to Doug Smith Auto Repair. Very knowledgeable and reasonable priced.

DK
DAVID K.
Peabody, MA
Toyota Camry
Verified Customer
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11/15/2018
reliability
I brought in a car with multiple problems and had every issue corrected in a very timely and cost efficient manner
I would recommend Doug's to everyone.
Every time I visit Doug's I feel confident in getting and honest answer to the problem{s}.

EW
ELEANOR W.
Burlington, MA
Kia Sedona
Verified Customer
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11/12/2018
Great mechanic! Professional, fast, courteous
Doug and the team take great care of my van. They are honest and will tell when you should start considering to stop putting money into your car.

Verified Customer
Spring Hill, FL
BMW 3 Series
Verified Customer
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11/12/2018
Great, Honest, Fast Service
I was brought to see Doug by a co-worker. AND I will be returning for all my car trouble needs. Being a women it’s easy to get lied to, when having your car serviced. However Doug went above and beyond and was 100% honest with the work that was needed and it was truly a pleasure going to. I will recommend him to everyone. Thank You Doug!

MR
MICHAEL R.
Billerica, MA
Cadillac DTS
Verified Customer
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11/08/2018
Professional service
Outstanding service at a reasonable price.

DF
DR ARTHUR F.
Burlington, MA
Honda Odyssey
Verified Customer
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11/05/2018
Reliable Advice
I am always comfortable with Doug’s advice and recommendations, a feeling I rarely have when visiting the service departments of dealerships. The work is professionally done, the atmosphere is congenial, and prices are reasonable. Doug is the mechanic’s version of a trusted family doctor.

GR
GARRICK R.
Tewksbury, MA
Chevrolet Corvette
Verified Customer
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11/02/2018
Quality and consistency
Always can count on getting great service from Doug. They don’t play games, always acomidaye my schedule, and I always leave satisfied.

LM
LORRAINE M.
Burlington, MA
Toyota Highlander
Verified Customer
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11/02/2018
Efficient, friendly, convenient
The reason I take my cars to Doug Smith Automotive Repair is because he is trustworthy. Referred to me by Jim at Cambridge Street Auto Body...the only other place I take my cars.

BL
Bou L.
Billerica, MA
Chrysler PT Cruiser
Verified Customer
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10/31/2018 Category: Service
Bou said the business has always zeroed in on problems that others might not have picked up on. He's very good. The mechanic was exceptional. Even his attitude with everyone was great. When ever she would call someone would pick up and his staff showed respect for what they do. They listen to what problems she might have and they are just very good.
This review was collected via phone interview by Customer Research Inc.

EM
ED M.
Burlington, MA
Toyota Avalon
Verified Customer
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10/30/2018
Great service
All good--thanks

DD
Derek D.
Billerica, MA
Mitsubishi Lancer
Verified Customer
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10/30/2018 Category: Service
Derek said that the business got the job done real quick and the location was really convenient by his house.
This review was collected via phone interview by Customer Research Inc.

BF
Brian F.
Billerica, MA
Pontiac LeMans
Verified Customer
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10/30/2018 Category: Service
Brian said the staff were friendly, experienced, and provided helpful advice. He enjoyed the experience.
This review was collected via phone interview by Customer Research Inc.

PK
Paul K.
Billerica, MA
Honda Civic Sdn
Verified Customer
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10/30/2018 Category: Service
Paul said the technicians do good work.
This review was collected via phone interview by Customer Research Inc.

BC
Biff C.
Billerica, MA
Honda Accord Cpe
Verified Customer
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10/27/2018 Category: Service
Biff said Doug is a great guy, he does a great job and he is a great business man. He and the boys are great mechanics. Biff has been a customer for many, many, many years.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 450 in total