Overview

Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

372 Reviews

100% Would Recommend
Latest Review 2 days ago

Reviews


DR
DONALD R.
Billerica, MA
Nissan Altima
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05/24/2018
Great service
I have been to Doug Smith automotive a few times, and every time I leave satisfied. They are quick, pleasant, and affordable. And they don’t tell me I need things done that I really don’t need like other places Do, It’s actually quite the opposite. They try to save me money wherever they can. It’s hard to find a good honest mechanic, and I have definitely found one. I will continue to go to Doug Smith automotive and I recommend you do as well

WB
Wen B.
Bedford, MA
Honda Pilot
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Wen said the facility provided a reasonable price and fast service.
This review was collected via phone interview by Customer Research Inc.

WC
Warren C.
Billerica, MA
Volvo S60
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Warren said he has used this business for years. The work was good.
This review was collected via phone interview by Customer Research Inc.

PK
Paul K.
Billerica, MA
Pontiac Bonneville
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/09/2018 Category: Service
Paul said this facility fixed the main issue, but another issue with the back taillight was not resolved because they did not have the part. He said he is still happy with the facility and will be coming back.
This review was collected via phone interview by Customer Research Inc.

EG
Ed G.
Billerica, MA
Kia Spectra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Spoke with Paul. He said his brother had service at this business and is very happy with the service. It is prompt, courteous and quick. The prices are right on.
This review was collected via phone interview by Customer Research Inc.

GM
Gregg M.
Burlington, MA
Jeep Grand Cherokee
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Gregg said the staff are excellent at what they do, and they exceed his expectations every time. He said he is a happy customer of the business.
This review was collected via phone interview by Customer Research Inc.

SS
Steven S.
Billerica, MA
Mazda Mazda3
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018 Category: Service
Steven said the mechanic was a nice guy and the service is always good. The quality and prices were decent.
This review was collected via phone interview by Customer Research Inc.

JL
Jim L.
Billerica, MA
Nissan Rogue
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018 Category: Service
Jim said he has been going to this business for a couple of years.
This review was collected via phone interview by Customer Research Inc.

SB
SUE B.
Billerica, MA
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2018
Doug Smith is the best!
Fast, courteous, professional, safety and cost conscious, and an all around great guy with a wonderful staff! You won’t find a better place for car maintenance!

JV
JAMES V.
Burlington, MA
Honda CR-V
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2018
Appreciate this service
Always great, timely, honest service. Would not go anywhere else. Have been a customer for many years and will continue as long as I have a car.

JC
Jerry C.
Billerica, MA
Toyota Yaris
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2018 Category: Service
Jerry said he's happy with them.
This review was collected via phone interview by Customer Research Inc.

PR
Phil R.
Billerica, MA
Honda Pilot
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2018 Category: Service
Spoke with Patricia. She said the mechanic is very honest and also dependable. She likes the fact that he doesn't try to cheat his customers out of money and he does a great job.
This review was collected via phone interview by Customer Research Inc.

BS
Barbara S.
Billerica, MA
Chevrolet Avalanche
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2018 Category: Service
Barbara said the entire staff is great. They are always accommodating and willing to help.
This review was collected via phone interview by Customer Research Inc.

JC
Joyce C.
Billerica, MA
Dodge Intrepid
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2018 Category: Service
Joyce said the facility was there when she needed them. The staff does great work and doesn't charge as much as other businesses.
This review was collected via phone interview by Customer Research Inc.

KS
Keith S.
Billerica, MA
Kia Sportage
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2018 Category: Service
Keith said Doug takes really good care of his customers.
This review was collected via phone interview by Customer Research Inc.

MP
MEGAN P.
Billerica, MA
Chevrolet Equinox
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2018
The best!
The whole process from booking an appointment to picking the car up is seemless.

MC
MARK C.
Billerica, MA
Ford Explorer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2018
GREAT PLACE!
Always pleasant place. Good work, accommodating, quick and trust worthy.

TR
TERI R.
Billerica, MA
Honda Civic Cpe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2018
Great
I went in for a oil change and inspection sticker and everyone was very professional. I was in and out of there very quickly, in the price was extremely affordable. I will definitely be back the next time my car gives me trouble !Thanks again Doug Smith automotive !

MA
Mario A.
Burlington, MA
Nissan Altima
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2018 Category: Service
Spoke with Pat. She said this business goes above and beyond. She goes there for simple things and they were very helpful and always take care of her right away. No one is better or more honest.
This review was collected via phone interview by Customer Research Inc.

RM
Robert M.
Billerica, MA
Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2018 Category: Service
Spoke with Rita. She said the staff were personable and provided good service. She didn't have any problems.
This review was collected via phone interview by Customer Research Inc.

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