Overview

Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

426 Reviews

100% Would Recommend
Latest Review 11 days ago

Reviews


BF
BRIAN F.
Billerica, MA
Pontiac LeMans
Verified
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10/11/2018
Radiator flush, fixed blower
Very helpful and friendly.
Very knowledgeable and and fair.

MR
MARY R.
Billerica, MA
Nissan Sentra
Verified
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10/09/2018
Good Service and pleasure owner
Doug is honest and the car is ready when as promise.

JS
JEN S.
Billerica, MA
Nissan Xterra
Verified
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10/08/2018
Doug & his staff are great!
I have been bringing my vehicles to Doug for many years! Doug and the staff are friendly, hard working, honest mechanics, I always feel they put the safety of my vehicles as a top priority!! I wouldn't trust any other place to take care of my vehicles!

Verified Customer
Billerica, MA
Jeep Grand Cherokee
Verified
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10/06/2018
Great place
Good service and price

BR
Brian R.
Burlington, MA
Ford Cutaway
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018 Category: Service
Spoke with Helena. She said this business has excellent service.
This review was collected via phone interview by Customer Research Inc.

MM
MARY M.
Burlington, MA
Hyundai Elantra
Verified
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10/05/2018
Truly Terrific!
Excellent service and attention to detail. Terrific employees. Doug Smith Automotive Repair is the best! Highly recommend to all my friends and family. Wonderful customer service.

JG
Jason G.
Lexington, MA
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018 Category: Service
Jason said they fixed what he needed fixed.
This review was collected via phone interview by Customer Research Inc.

MB
MAUREEN B.
GMC Acadia
Verified
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10/04/2018
Customer service
5 stars. They are always professional and have excellent customer service.

JH
JEANNE H.
Billerica, MA
Honda Civic Si
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2018
Awesome experience
Brought vehicle in for service because of loud metal sound/metal on metal noise. Techs completed a thorough inspection of the brakes, pads etc and determined they were fine, just brake dust on the drums. Doug explained everything so I could understand, and showed me the old parts. Highly recommend. Piece of my mind with this reputable repair shop!

PC
PAT C.
Burlington, MA
Subaru Forester
Verified
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10/03/2018
repairs to my 2012 forrester
I brought my Forester in for 4 new tires and alignment.I made the appointment with the understanding that I needed the car back before noon time. As always Doug provided the service and I was ble to pick up my car by 10:00 AM. I have been having my car's serviced at Doug for at least 30 years dating back to when his father owned a gas station in Burlington. I will always have my cars serviced by Doug. He stands by his work and the repairs are always done right and at a fair price.

LG
LAURA G.
North Billerica, MA
Subaru Forester (Natl)
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018
Quick, clean, and easy
Experienced, efficient and friendly staff make the experience pleasant if at all possible at a garage repair shop. a good place to be.

JM
JEFF M.
Billerica, MA
Chevrolet Traverse
Verified
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09/27/2018
Service is excellent. Prices are very reasonable.
The service is excellent. Prices are very reasonable. There is no upselling. They only do what has to be done and call to explain everything to you with cost estimates before beginning the work. They are fast, efficient and friendly. Highly recommend Doug Smith Auto Repair!!

GC
Gil C.
Methuen, MA
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
Gil said the experience was fantastic.
This review was collected via phone interview by Customer Research Inc.

EG
Ed G.
Billerica, MA
Kia Spectra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Spoke with Ann. She said they did a wonderful job.
This review was collected via phone interview by Customer Research Inc.

KD
Kathy D.
Burlington, MA
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Kathy said they did a good job.
This review was collected via phone interview by Customer Research Inc.

EG
Eric G.
Tewksbury, MA
Ford Econoline Wagon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Service
Eric said he's been using this facility for years and it's been great.
This review was collected via phone interview by Customer Research Inc.

MT
Marie T.
Billerica, MA
Ford C-Max Energi
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Marie said Doug is very honest, wonderful, and very nice. He listens to his customers, and she trusts him.
This review was collected via phone interview by Customer Research Inc.

CD
Cesidia D.
Burlington, MA
Honda Pilot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2018 Category: Service
Cesidia said everyone was nice and helpful and she appreciates how accommodating everyone was. She appreciates how flexible the scheduling was as well.
This review was collected via phone interview by Customer Research Inc.

GP
GIL P.
Billerica, MA
Chrysler PT Cruiser
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018
great customer service, speedy repairs --very helpful and friendly
--very helpful and friendly -- always assessing all my needs with my car ,
and giving me future tips /informationas to what could fail next

CD
Chris D.
Wilmington, MA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018 Category: Service
Chris said he got good service, a good price, and the staff got the work done very fast.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 426 in total