Overview

Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

387 Reviews

100% Would Recommend
Latest Review 20 days ago

Reviews


PR
Peter R.
Burlington, MA
Ford Transit Connect
Verified
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06/29/2018 Category: Service
Spoke with Margie. She said this business has fair prices and does quality work.
This review was collected via phone interview by Customer Research Inc.

SS
SOM S.
Burlington, MA
Honda Odyssey
Verified
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06/28/2018
Excellent Service
Doug was helpful to diagnose the problem and to recommend a contact for further help.

KB
Karl B.
Burlington, MA
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018 Category: Service
Karl said the business provided him with quick service. Doug is friendly and always completes service in the most honest way.
This review was collected via phone interview by Customer Research Inc.

JA
Judy A.
Burlington, MA
Toyota Camry
Verified
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06/21/2018 Category: Service
Judy said they do a great job and she likes Doug very much. He is a great guy.
This review was collected via phone interview by Customer Research Inc.

MC
Marissa C.
Billerica, MA
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Marissa said they were quick and kept in contact through the whole process.
This review was collected via phone interview by Customer Research Inc.

JA
John A.
Billerica, MA
Ford Mustang
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
John said Doug the owner at the business was honest, up front and had integrity.
This review was collected via phone interview by Customer Research Inc.

JK
JACK K.
Billerica, MA
Mercury Milan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018
Informed customer
I am 53 years old and do know a little about cars because I worked on them an still do if I have tools an know what's wrong. There are always situations that you need to take the car to the mechanic. During my years I had to deal with many mechanics. Some of them were good some were total rip-off. Doug automotive is the first mechanic that I can trust with my cars and I have 5 of them. He will tell you what is wrong and explain what needs to be done.

SO
Steve O.
Billerica, MA
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Steve said that the facility is the very best. He is a return customer and is very pleased with his service. They are always extremely fair, honest and competitively priced.
This review was collected via phone interview by Customer Research Inc.

SK
SUE K.
Burlington, MA
Honda Civic Si
Verified
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06/14/2018
Excellent service
I have been taking my vehicle to Doug Smiths for all my service since my warranty ended (at least 10 years). Service is always done in a timely manner and is reasonably priced and he stands by his work. My 2005 Honda Civic runs great thanks to the service done at Doug's.

PB
Paul B.
Billerica, MA
Ram 2500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Spoke with Kathy. She said the staff at this business are awesome and they do a great job.
This review was collected via phone interview by Customer Research Inc.

BR
Bill R.
Billerica, MA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Spoke with Susan. The staff takes the vehicle in promptly and gives it back quickly. The business only does what is asked, and courteously calls if anything comes up.
This review was collected via phone interview by Customer Research Inc.

MM
Moe M.
Billerica, MA
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Moe said they did excellent work and the service was speedy.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
North Billerica, MA
Subaru Forester (Natl)
Verified
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05/31/2018
Immediate Response
I've been a long time client of Doug's Auto and recently had an episode re: 2008 subaru forrester. Doug could not have been more accommodating. His immediate response and willingness to help resolved the issue quickly and successfully.

Verified Customer
Billerica, MA
Ford Escape
Verified
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05/31/2018
Communication & Price
Doug is always great with communicating the SOW, clear on price, and suggests what is in the best interest of the customer. Highly recommended!

MR
MARY R.
Billerica, MA
Nissan Sentra
Verified
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05/29/2018
Excellent Service every time
Trust worthy and dependable. Will never do any work without first checking with you. Won't bring my cars to anyone else.

DR
DONALD R.
Billerica, MA
Nissan Altima
Verified
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05/24/2018
Great service
I have been to Doug Smith automotive a few times, and every time I leave satisfied. They are quick, pleasant, and affordable. And they don’t tell me I need things done that I really don’t need like other places Do, It’s actually quite the opposite. They try to save me money wherever they can. It’s hard to find a good honest mechanic, and I have definitely found one. I will continue to go to Doug Smith automotive and I recommend you do as well

WB
Wen B.
Bedford, MA
Honda Pilot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Wen said the facility provided a reasonable price and fast service.
This review was collected via phone interview by Customer Research Inc.

WC
Warren C.
Billerica, MA
Volvo S60
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Warren said he has used this business for years. The work was good.
This review was collected via phone interview by Customer Research Inc.

PK
Paul K.
Billerica, MA
Pontiac Bonneville
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/09/2018 Category: Service
Paul said this facility fixed the main issue, but another issue with the back taillight was not resolved because they did not have the part. He said he is still happy with the facility and will be coming back.
This review was collected via phone interview by Customer Research Inc.

EG
Ed G.
Billerica, MA
Kia Spectra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Spoke with Paul. He said his brother had service at this business and is very happy with the service. It is prompt, courteous and quick. The prices are right on.
This review was collected via phone interview by Customer Research Inc.