Doug Smith Automotive Repair


Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

343 Reviews

100% Would Recommend
Latest Review 9 days ago
Lawrence G. on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Lawrence said the business did a good job.
Vehicle: Hyundai Santa Fe
Category: Service
Service Date: 02/01/2018
Review Created: 02/14/2018
This review was collected via phone interview by Customer Research Inc.
David S. on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with Laura. She said she has gone to this business for over ten years. They have always had excellent service. They make no short cuts and are trust worthy.
Vehicle: Nissan NV
Category: Service
Service Date: 01/25/2018
Review Created: 02/14/2018
This review was collected via phone interview by Customer Research Inc.
Sid M. on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Sid said the business always provided good service, they were very courteous and they also had reasonable prices.
Vehicle: Nissan Murano
Category: Service
Service Date: 01/31/2018
Review Created: 02/14/2018
This review was collected via phone interview by Customer Research Inc.
JAYNE M. on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Honest and professional "
I was quoted 700.00 at a different place. I went to doug for a second opinion. He charged me 8.00 and it was fixed! He’s had my business ever since!!
Vehicle: Honda Pilot
Service Date: 02/02/2018
Review Created: 02/13/2018 04:30 AM
Bilgin A. on 02/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Bilgin said the business provided prompt service. The price was fair, and they were trustworthy.
Vehicle: Honda CR-V
Category: Service
Service Date: 01/23/2018
Review Created: 02/12/2018
This review was collected via phone interview by Customer Research Inc.
Chris R. on 02/08/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with Betty. She said the staff are easy to talk to and they make her feel comfortable.
Vehicle: Ford Police Interceptor
Category: Service
Service Date: 01/17/2018
Review Created: 02/08/2018
This review was collected via phone interview by Customer Research Inc.
Alicia S. on 02/05/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with Adam. He said the estimate he received from the staff was about what he expected, and the work was performed in an efficient, and on time manner.
Vehicle: Toyota Prius v
Category: Service
Service Date: 01/16/2018
Review Created: 02/05/2018
This review was collected via phone interview by Customer Research Inc.
Joyce M. on 02/05/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Joyce said everything went very smoothly and the staff was very accommodating.
Vehicle: Mazda Mazda5
Category: Service
Service Date: 01/19/2018
Review Created: 02/05/2018
This review was collected via phone interview by Customer Research Inc.
Forrest K. on 02/03/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Forrest said this business has great prices. The staff were honest about what his vehicle needed. Overall, he was happy with his experience.
Vehicle: Mercury Milan
Category: Service
Service Date: 01/16/2018
Review Created: 02/03/2018
This review was collected via phone interview by Customer Research Inc.
Thomas K. on 02/03/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Thomas said the business was good.
Vehicle: Toyota Avalon
Category: Service
Service Date: 01/18/2018
Review Created: 02/03/2018
This review was collected via phone interview by Customer Research Inc.
MARK M. on 01/30/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional, Efficient, and Fast"
Dougs Automotive is the kind of shop like days of old. I mean they say what they do, and do what they say. They are right to the point and serious about auto repair. I brought my Silverado truck in for repair, they got right on it, with quality parts and great service, even working with my aftermarket warranty company to make everything go super smooth. I picked up my truck, works like new, I love these guy's... Mark M.
Vehicle: Chevrolet Silverado 1500
Service Date: 01/15/2018
Review Created: 01/30/2018 10:47 AM
MARIE M. on 01/28/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Happy Customer "
I am very happy with the service and the employees here. Always helpful and friendly.
Vehicle: Toyota FJ Cruiser
Service Date: 01/19/2018
Review Created: 01/28/2018 11:58 AM
GIL P. on 01/26/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great customer service, speedy repairs --great repairs"
Doug shop is fantastic
as always when we need our cars repaired we get a realistic time frame and great customer service.
we have been customers now for a long time with Doug and recommend him highly.
Vehicle: Chrysler PT Cruiser
Service Date: 01/15/2018
Review Created: 01/26/2018 07:07 AM
STEVEN P. on 01/26/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They care about the work they do & take pride in it."
Excellent job, friendly.
Vehicle: Nissan Rogue
Service Date: 01/19/2018
Review Created: 01/26/2018 05:45 AM
Steve D. on 01/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with Jean. She said the staff was accurate, thorough, and they had fair prices.
Vehicle: Chevrolet Equinox
Category: Service
Service Date: 12/28/2017
Review Created: 01/19/2018
This review was collected via phone interview by Customer Research Inc.
Richard S. on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Richard said when he walked into this business, the owner was inundated with phone calls and broken vehicles. The owner made a call to order a battery, then installed it for him in a timely fashion. He was out of there in 45 minutes. While others advised him to get rid of his vehicle, this business was able to take care of it. The prices are very reasonable. He is very pleased with the work.
Vehicle: Lincoln Town Car
Category: Service
Service Date: 01/02/2018
Review Created: 01/16/2018
This review was collected via phone interview by Customer Research Inc.
Gil C. on 01/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Gil said the service was great. He had no problems with his service.
Vehicle: Ford Focus
Category: Service
Service Date: 12/28/2017
Review Created: 01/15/2018
This review was collected via phone interview by Customer Research Inc.
Jack F. on 01/11/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Jack said he had a good experience with this business. They did a good job and he was happy with the service.
Vehicle: Ford Police Interceptor
Category: Service
Service Date: 12/29/2017
Review Created: 01/11/2018
This review was collected via phone interview by Customer Research Inc.
Richard H. on 01/11/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Richard said this business did a good job. They were on time and they charged him what they quoted him.
Vehicle: Chevrolet Silverado 1500
Category: Service
Service Date: 12/21/2017
Review Created: 01/11/2018
This review was collected via phone interview by Customer Research Inc.
ELIZABETH F. on 01/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Wonderful service from folks who go the extra mile to keep our family safely on the road!"
Hi Doug - Sorry I don't always respond to these, but our family appreciates all you and your crew do to keep our ancient cars running! Best, Liz
Vehicle: Lexus ES 300
Service Date: 01/05/2018
Review Created: 01/09/2018 08:15 AM
Displaying Review 1 - 20 of 343 in total