Doug Smith Automotive Repair


Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

285 Reviews

100% Would Recommend
Latest Review 23 days ago
Paul B. on 09/29/2017
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Paul said Doug was very honest and hard working.
Vehicle: Cadillac SRX
Category: Service
Service Date: 09/05/2017
Review Created: 09/29/2017
This review was collected via phone interview by Customer Research Inc.
Brian R. on 09/29/2017
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Spoke with Helena. She said she and Brian always use this business. The staff is fair and they have good prices.
Vehicle: Ford Cutaway
Category: Service
Service Date: 09/08/2017
Review Created: 09/29/2017
This review was collected via phone interview by Customer Research Inc.
Mark E. on 09/29/2017
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Mark said Doug is always very professional and he explains everything up front. He gives him advice on future things to be done. He is a good communicator.
Vehicle: Chevrolet Silverado 1500
Category: Service
Service Date: 09/07/2017
Review Created: 09/29/2017
This review was collected via phone interview by Customer Research Inc.
LAURA G. on 09/05/2017
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"best automotive repair in town"
clean, efficient and courteous
Vehicle: Subaru Forester (Natl)
Service Date: 08/30/2017
Review Created: 09/05/2017 04:37 AM
Judy A. on 08/29/2017
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Judy said Doug was very good. She has been visiting them for a long time and they are very good to her. She is really happy with them. Her son also visits this business.
Vehicle: Toyota Camry
Category: Service
Service Date: 08/03/2017
Review Created: 08/29/2017
This review was collected via phone interview by Customer Research Inc.
Thomas C. on 08/28/2017
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Spoke with Lora. She said when the staff called her to get her vehicle they had overlooked one minor concern which they caught immediately. They corrected it right away. It was a very polite service and they seemed to be on top of things.
Vehicle: Toyota Avalon
Category: Service
Service Date: 08/22/2017
Review Created: 08/28/2017
This review was collected via phone interview by Customer Research Inc.
Alice R. on 08/25/2017
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Alice said her overall experience was very, very good. She has always been very satisfied.
Vehicle: Buick Verano
Category: Service
Service Date: 08/21/2017
Review Created: 08/25/2017
This review was collected via phone interview by Customer Research Inc.
MARK C. on 08/24/2017
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"GREAT PLACE"
Always Professional, Quick and work is always complete.
Vehicle: Ford Explorer
Service Date: 08/22/2017
Review Created: 08/24/2017 08:25 PM
Sean M. on 08/23/2017
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Sean said this business has always been very helpful and honest.
Vehicle: Toyota Tacoma
Category: Service
Service Date: 08/15/2017
Review Created: 08/23/2017
This review was collected via phone interview by Customer Research Inc.
Eric G. on 08/17/2017
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Eric said he likes the mechanic.
Vehicle: Ford Econoline Wagon
Category: Service
Service Date: 08/14/2017
Review Created: 08/17/2017
This review was collected via phone interview by Customer Research Inc.
Lisa C. on 08/14/2017
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Spoke with Mary. She said the staff was very helpful, and they did exactly what she asked.
Vehicle: Toyota Camry
Category: Service
Service Date: 08/10/2017
Review Created: 08/14/2017
This review was collected via phone interview by Customer Research Inc.
CHRISTIANA C. on 08/11/2017
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"Always fast, efficient and helpful"
I would recommend Doug's automotive to a friend or relative all the time. They are wonderful, kind, and efficient with their work. As a female, I never feel like I'm the 'typical' woman when I go in there. They are respectful of me and explain everything in a way that I can understand, regardless of my sex.
Vehicle: Kia Sorento
Service Date: 08/09/2017
Review Created: 08/11/2017 06:45 AM
DONALD R. on 08/10/2017
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"Great experience "
Had a few different things done to my car, and it was done on the same day, and very affordable. Great friendly staff also. I will keep coming back here because they care, they don't try to "rip I off". I highly recommend Dougs Automotive in Billerica
Vehicle: Nissan Altima
Service Date: 08/08/2017
Review Created: 08/10/2017 06:51 AM
Hsiwu W. on 08/09/2017
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Hsiwu said he's been going to the business for many years, and he likes what they do. The staff is very honest, and they don't ask him to do repairs he doesn't need.
Vehicle: Honda CR-V
Category: Service
Service Date: 08/07/2017
Review Created: 08/09/2017
This review was collected via phone interview by Customer Research Inc.
JOHN M. on 08/07/2017
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"Top notch"
Very pleasant and accommodating. Work was done in a timely manner.
Vehicle: Ford F-150
Service Date: 08/04/2017
Review Created: 08/07/2017 02:38 AM
Joseph M. on 08/04/2017
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Spoke with Patricia. She said she was satisfied with this business and they did a good job. She has visited them for a long time.
Vehicle: Hyundai Tucson
Category: Service
Service Date: 07/31/2017
Review Created: 08/04/2017
This review was collected via phone interview by Customer Research Inc.
Paul R. on 08/04/2017
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Paul said everything was okay and the staff did a good job on his vehicle.
Vehicle: Nissan Versa
Category: Service
Service Date: 08/01/2017
Review Created: 08/04/2017
This review was collected via phone interview by Customer Research Inc.
SOM S. on 08/01/2017
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"Routine Service"
Easy to get appointment and excellent service
Vehicle: Honda Odyssey
Service Date: 07/18/2017
Review Created: 08/01/2017 04:38 AM
MARIE M. on 07/31/2017
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"Great automotive repair shop "
Great service and friendly staff. They know their stuff.
Vehicle: Toyota FJ Cruiser
Service Date: 07/28/2017
Review Created: 07/31/2017 09:59 AM
Aaron S. on 07/31/2017
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Aaron said they have done quality work on all of his vehicles.
Vehicle: Nissan Altima
Category: Service
Service Date: 07/28/2017
Review Created: 07/31/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 285 in total