Downtown Garage

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248-685-1969
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Appointment

Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

356 Reviews

5 star
95%
4 star
3%
3 star
<1%
2 star
<1%
1 star
<1%
99% Would Recommend
92% Business Response
Latest Review about 12 hours ago

Reviews

MK
Mark K.
White Lake, MI
Saturn Ion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018
Very Satisfied
I dropped my car off in the early in the morning using the lockbox.
Great communication while repair was going on until completion.
Found another problem and offered an affordable repair.
Very Satisfied
Recommended
MB
Mike B.
Milford, MI
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018
Fast honest service close to home!!
I discovered my truck needed repair at an oil change shop. They recommended Downtown Garage so I went there next. They were friendly, honest and able to fix my truck the same day! They are close to home and I will definitely go there in the future. I highly recommend this business.
Recommended
SL
Stephen L.
Milford, MI
Chevrolet Sonic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Stephen said they were quick, fast, and efficient. He appreciates them.
Recommended
This review was collected via phone interview by Customer Research Inc.
PG
Paul G.
Milford, MI
Mercury Grand Marquis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018
Friendly Service
Karen and John are excellent at providing friendly service. Much appreciated!
Recommended
CM
Curtis M.
Milford, MI
Ford Flex
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018
Professional, good communication.
Downtown garage did the work I needed for less than I expected. They communicated clearly about what was wrong with the vehicle, gave me cost estimates, and stuck to them. They did not push unexpected or unwanted services on me as my dealership always seems to do. Service was also pleasant. I will use them again.
Recommended
Karen W. from Downtown Garage responded on 12/06/2018

Hi Curtis:

It was a pleasure meeting you. Thank you for allowing us to service your vehicle. We all appreciate your business and look forward to seeing you on your next visit. Thank you for the kind words. That was very nice of you.

Karen Wielkopolan
Owner
Downtown Garage
MS
Molly S.
West Bloomfield, MI
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2018
Reliable
This is an honest, reliable shop. The work is done in a timely manner. Prices are reasonable.
Recommended
Karen W. from Downtown Garage responded on 12/06/2018

Hi Molly:

Always a pleasure doing business with you. We appreciate your continued support and trust. We look forward to seeing you on your next visit. Thank you!

Karen Wielkopolan
Owner
Downtown Garage
MJ
Marcy J.
Milford, MI
Mercedes-Benz C280
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2018
Awesome people
Karen and staff are informative and helpful in every way. Great work at fair prices! Thank you!
Recommended
Karen W. from Downtown Garage responded on 11/27/2018

Hi Marcy:

Thank you for your continued support and kindness. We all appreciate your business. Thanks for coming in and we look forward to seeing you on your next visit.

Karen Wielkopolan
Owner
Downtown Garage
HH
Harold H.
Milford, MI
Pontiac Montana SV6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2018
my favorite garage
excellent service and repair.
Recommended
Karen W. from Downtown Garage responded on 11/27/2018

Hi Harold:

Awe...you're so nice. We always look forward to seeing you. Thank you for your continued support and friendship. You're the best! See you in the spring.

Karen Wielkopolan
Owner
Downtown Garage
LS
Linda S.
Milford, MI
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018
Very Special Garage...kind people...good work...no waiting
I am totally happy with my services being provided by Downtown Garage, Milford. I am also complimentary treated especially well by all staff and owner. It is rare but sometimes we just get lucky!
Recommended
Karen W. from Downtown Garage responded on 11/27/2018

Hi Linda:

Thank you for your continued support. You're so kind and friendly. Thank you for being such a nice & easy customer. Its always a pleasure visiting with you. We look forward to seeing you on your next visit.

Karen Wielkopolan
Owner
Downtown Garage
BH
Bill H.
Milford, MI
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Bill said his vehicle is safe now and he is happy about this. He was updated throughout the whole repair process and he is more confident with the vehicle not leaking anymore.
Recommended
This review was collected via phone interview by Customer Research Inc.
Karen W. from Downtown Garage responded on 11/27/2018

Hi Bill:

Thank you for coming in and allowing us to service your vehicle. We all appreciate your business and look forward to seeing you on your next visit.

Karen Wielkopolan
Owner
Downtown Garage
LS
Lindsey S.
Milford, MI
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018 Category: Service
Lindsey said they were really patient. They were understanding with her. Also, they fixed the problem. She was satisfied.
Recommended
This review was collected via phone interview by Customer Research Inc.
Karen W. from Downtown Garage responded on 11/27/2018

Hi Lindsey:

Thank you for coming in and allowing us to service your vehicle. We all appreciate your business and look forward to seeing you on your next visit.

Karen Wielkopolan
Owner
Downtown Garage
JS
Judy S.
Milford, MI
GMC Savana Cutaway
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Judy said the staff are very helpful, with very fair prices. They do wonderful work, and she appreciates their honesty in telling her what was wrong with her vehicle. She loves them, they're great.
Recommended
This review was collected via phone interview by Customer Research Inc.
Karen W. from Downtown Garage responded on 11/27/2018

Hi Judy:

Thank you for coming in and allowing us to service your vehicles. It's always a pleasure doing business with you and Chris. Also thank you for the kind words. We look forward to seeing you on your next visit. Thanks again.

Karen Wielkopolan
Owner
Downtown Garage
BH
Brianna H.
Milford, MI
Mercury Mariner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2018
Friendly and efficient!
I am very happy with my experience at Downtown Garage. I took my car in without an appointment but they still made time for me. The woman at the front desk was very friendly and knowledgeable. They called me before doing any work and it was done a lot early than I thought! My car is working great now and the price was fair.
Recommended
Karen W. from Downtown Garage responded on 11/06/2018

Hi Brianna:

Thank you for coming in and allowing us to service your vehicle. It was a pleasure meeting you. I'm glad to hear your experience was pleasant and your vehicle is working good for you now. We all appreciate your business and kind words. We look forward to seeing you on your next visit. Thanks again.

Karen Wielkopolan
Owner
Downtown Garage
BH
Bill H.
Milford, MI
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018
Great
Thank you John and Karen;
Once again you make our experience of vehicle repair informative, with a personal touch.
Recommended
Karen W. from Downtown Garage responded on 10/31/2018

Hi Bill:

Thank you for your continued support, loyalty & friendship. It's always a pleasure doing business with you. Thanks again. We look forward to seeing you on your next visit.

Karen Wielkopolan
Owner
Downtown Garage
CF
Candice F.
Brighton, MI
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018
Support local business!
I have been going to Downtown Garage for several years now. I had an old mini van that John and his team used to service. They were always honest and efficient in all dealings. I never felt like I was being taken advantage of or being "sold" something. I got a new car about a year ago and have recently started having my regular maintenance done on that vehicle, and the service is amazing!! John and Karen are honest, hard working people in the Milford Community! I would recommend anyone go see them!
Recommended
Karen W. from Downtown Garage responded on 10/31/2018

Hi Candice:

Thank you so much for your continued support, loyalty & friendship. It's always a pleasure seeing you and catching up. Also thank you for the kind words. We all appreciate your business and look forward to seeing you on your next visit.

Karen Wielkopolan
Owner
Downtown Garage
SS
Sam S.
Milford, MI
Nissan Frontier 4WD
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/30/2018 Category: Service
Sam said the business was very good, he never had any complaints, and he would use the service in the future.
Recommended
This review was collected via phone interview by Customer Research Inc.
Karen W. from Downtown Garage responded on 11/06/2018

Hi Sam:

Thank you for coming in and allowing us to service your vehicle. We all appreciate your business and look forward to seeing you on your next visit.

Karen Wielkopolan
Owner
Downtown Garage
DD
Dennis D.
Milford, MI
Chrysler 200
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Dennis said they were very quick and friendly.
Recommended
This review was collected via phone interview by Customer Research Inc.
Karen W. from Downtown Garage responded on 11/06/2018

Hi Dennis:

Thank you for coming in and allowing us to service your vehicle. We all appreciate your business and look forward to seeing you on your next visit.

Karen Wielkopolan
Owner
Downtown Garage
AH
Andrew H.
Novi, MI
Chevrolet Aveo
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2018 Category: Service
Andrew said the employees were friendly. They provided good service.
Recommended
This review was collected via phone interview by Customer Research Inc.
Karen W. from Downtown Garage responded on 10/31/2018

HI Andrew:

Thank you for your continued support. You're a great customer & we all appreciate your busniess. Thank you again.

Karen Wielkopolan
Owner
Downtown Garage
DJ
David J.
Milford, MI
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018 Category: Service
David said the business was very friendly and they were very informative. He also said to say thanks to the business for all their help.
Recommended
This review was collected via phone interview by Customer Research Inc.
Karen W. from Downtown Garage responded on 10/29/2018

Hi David:

Thank you for coming in and allowing us to service your vehicle. It's always a pleasure doing business with you. And Rowdy likes having you come in to play. Thanks again for your continued support.

Karen Wielkopolan
Owner
Downtown Garage
LK
Laith K.
Milford, MI
Lexus RX 300 Luxury SUV
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018
Customer service
They do a great job reasonable pricing and take care of your vehicle the way that you wanted to be done and very friendly and family operated business
Recommended
Karen W. from Downtown Garage responded on 10/29/2018

Hi Laith:

Thank you for your continued support and friendship. Your business means so much to us and very appreciated. We look forward to seeing you on your next visit. Thank you again.

Karen Wielkopolan
Owner
Downtown Garage