Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

434 Reviews

100% Would Recommend
94% Business Response
Latest Review about 2 hours ago

Reviews


MZ
Mike Z.
Milford, MI
Volkswagen Eos
Verified Customer
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07/19/2019
Mike
Good service dependable honest

DW
David W.
Milford, MI
Ford Flex
Verified Customer
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07/18/2019 Category: Service
David said he had good interaction with people at the front desk
This review was collected via phone interview by Customer Research Inc.

PR
Patrick R.
Milford, MI
Jeep Grand Cherokee
Verified Customer
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07/16/2019
Great place
Great place fast friendly and great prices
Karen W. from Downtown Garage responded on 07/17/2019

Hi Patrick:

Thank you for coming in and allowing us to service your vehicle. Your business and kind words mean alot to us. We appreciate your business and look forward to seeing you on your next visit.

Karen Wielkopolan
Owner
Downtown Garage

SF
Shirley F.
Milford, MI
Chevrolet Colorado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019
Great experience!
They are very friendly and answer all questions. They actually listen to what my concerns were and researched parts and gave an estimate for future service. They took me home during repairs and came picked me up when fixed! Reasonable rates and very efficient staff. I would refer them definitely!
Karen W. from Downtown Garage responded on 07/17/2019

Hi Shirley:

Thank you so much for coming in and allowing us to service your vehicle. You're such a pleasure to work with. We all appreciate your business and kind words. We look forward to seeing you on your next visit. Thanks again!

Karen Wielkopolan
Owner
Downtown Garage

Verified Customer
Highland, MI
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019
Their honest
This garage treats their customers with respect and cares for your vehicle. The prices are very reasonable.
Karen W. from Downtown Garage responded on 07/16/2019

Hello:

Thank you for coming in and allowing us to service your vehicle. We all appreciate your business and kind words and look forward to seeing you on your next visit. Thanks again!

Karen Wielkopolan
Owner
Downtown Garage

Verified Customer
Milford, MI
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019
Competent and honest
Friendly good service
Karen W. from Downtown Garage responded on 07/16/2019

Hello:

Thank you for coming in and allowing us to service your vehicle. We all appreciate your business and look forward to seeing you on your next visit to Milford. Thanks again!

Karen Wielkopolan
Owner
Downtown Garage

VD
Vicki D.
Milford, MI
Chevrolet Cruze Limited
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019 Category: Service
Vicki said the business was conveniently located with a courteous staff. She was pleased that she received timely service without an appointment.
This review was collected via phone interview by Customer Research Inc.
Karen W. from Downtown Garage responded on 07/17/2019

Hi Vicki:

Thank you for coming in and allowing us to service your vehicle. We all appreciate your business and kind words. We look forward to seeing you on your next visit.

Karen Wielkopolan
Owner
Downtown Garage

RK
Renee K.
Commerce Township, MI
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2019
Satisfied customer
Service was fast efficient and fairly priced.
Receptionist knowledgeable and pleasant.
Service personnel explained needed repairs and showed me the part involved.
Very customer oriented garage.
Karen W. from Downtown Garage responded on 07/16/2019

Hi Renee:

Thank you for coming in and allowing us to service your vehicle once again. We always appreciate your business and kind words. We look forward to seeing you on your next visit. Thanks again!

Karen Wielkopolan
Owner
Downtown Garage

SR
Steve R.
Milford, MI
Toyota Tacoma
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/14/2019
Good Service
Charged my AC. Next day appt and had it done quickly so no complaints.
Karen W. from Downtown Garage responded on 07/16/2019

Hi Steve:

Thank you for coming in and allowing us to service your vehicle. We all appreciate your business and look forward to seeing you on your next visit.

Karen Wielkopolan
Owner
Downtown Garage

Verified Customer
Commerce Township, MI
Ford F-150
Verified Customer
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07/13/2019
Great service- no upsell
Great service. They get my vehicle in quickly, diagnose the problem efficiently and do it upsell.
Karen W. from Downtown Garage responded on 07/16/2019

Hello:

Thank you for coming in and allowing us to service your vehicle once again. It's always a pleasure doing business with you. Thank you for the kind words. We look forward to seeing you on your next visit.

Karen Wielkopolan
Owner
Downtown Garage

AR
Adrienne R.
East Lansing, MI
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019
Great and Fast
I was really worried that my car had a worse issue. But they looked at it and it was a really simple fix and they were so kind and efficient about it. Love it
Karen W. from Downtown Garage responded on 07/12/2019

Hi Adrienne:

Thank you for coming in and allowing us to service your vehicle. We all appreciate your business and kind words. We look forward to seeing you on your next visit. Thanks again.

Karen Wielkopolan
Owner
Downtown Garage

TB
Tom B.
Milford, MI
Ford Pickup
Verified Customer
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07/09/2019
Excellent Service
Recently had my F-150 in to have the front struts and rear shocks replaced. The work was done well, completed by the end of the day as promised, and done at a reasonable price. In a follow-up visit, John did a great job diagnosing a droning noise and slight steering wheel vibration. He replaced one of the front hub assemblies which completely resolved the issues, and completed the work for less than the estimated cost. It's a pleasure to deal with such knowledgeable, friendly and honest people. I highly recommend the Downtown Garage.
Karen W. from Downtown Garage responded on 07/09/2019

Hi Tom:

It truly was a pleasure meeting you and servicing your vehicle. We all appreciate your business and kind words. We look forward to seeing you on your next visit. Thank you so much!

Karen Wielkopolan
Owner
Downtown Garage

EH
Evan H.
Highland, MI
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019
Family owned and friendly
Karen & John have been repairing my work trucks for years. As a small business owner when things fail I need fast turn around and fair prices to stay in business. They have been a great resource for my truck repairs. I highly recommend Downton Garage!

Sincerely,

Evan Hill
Karen W. from Downtown Garage responded on 07/09/2019

Hi Even:

I still remember the first time you came in for service. You were just starting out in business. You were a pleasure to work with then and still are. We all appreciate your business, kind words and support. We look forward to seeing you on your next visit. Thank you so much!

Karen Wielkopolan
Owner
Downtown Garage

JR
Jake R.
Waterford, MI
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Jake said this facility is the best.
This review was collected via phone interview by Customer Research Inc.

KK
Kevin K.
Milford, MI
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Kevin said the business has quality, prompt service and they deliver a great product.
This review was collected via phone interview by Customer Research Inc.
Karen W. from Downtown Garage responded on 07/12/2019

Hi Kevin:

Thank you for coming in and allowing us to service your vehicle. We all appreciate your business and look forward to seeing you on your next visit. Thanks again!

Karen Wielkopolan
Owner
Downtown Garage

Verified Customer
Milford, MI
Saturn VUE
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/07/2019
Brake Repair
During Brake Repair, found additional problem with brake system and corrected
Karen W. from Downtown Garage responded on 07/08/2019

Hello:

Thank you for your many years of continued support. We all appreciate your business. Its a pleasure working with you. We look forward to seeing you on your next visit. Thanks again.

Karen Wielkopolan
Owner
Downtown Garage

Verified Customer
Milford, MI
Chevrolet Camaro
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019
Highly recommend
great prompt service at reasonable prices
Karen W. from Downtown Garage responded on 07/03/2019

Hello:

Always a pleasure doing business with you. See you on your next visit. Thank you!

Karen Wielkopolan
Owner
Downtown Garage

CR
Craig R.
Milford, MI
Toyota Highlander
Verified Customer
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06/22/2019
Another great experience
Another quality repair and a Hometown honesty
Karen W. from Downtown Garage responded on 07/03/2019

Hi Craig:

Thank you for your continued support, loyalty and friendship. We all appreciate your business. Its always a pleasure working with you. We look forward to seeing you on your next visit. Thanks again!

Karen Wielkopolan
Owner
Downtown Garage

BR
Bill R.
Hartland, MI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Bill said he has used them before and they do good work. He said Karen and John are good people and he appreciates them.
This review was collected via phone interview by Customer Research Inc.
Karen W. from Downtown Garage responded on 07/03/2019

Hi Bill:

Thank you for coming in and allowing us to service your vehicle. We all appreciate your business and kind words. We look forward to seeing you on your next visit. Thanks again!

Karen Wielkopolan
Owner
Downtown Garage

DJ
David J.
Milford, MI
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019
Quality Service
Great quality service. Would highly recommend Downtown Garage!
Karen W. from Downtown Garage responded on 06/18/2019

Hi David:

Thank you for coming in and allowing us to service your vehicle. We all appreciate your business and kind words. We look forward to seeing you on your next visit. Thanks again!

Karen Wielkopolan
Owner
Downtown Garage