Dwayne's Genuine Car Care


Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

21 Reviews

95% Would Recommend
Latest Review 23 days ago

CODY D. on 11/01/2017
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"HORRIBLE Does work not needed Charges Did not repair Does not return phone calls as promised"
I had my vehicle worked on bc I heard a noise - they assured me that the work they charged me $2000 for (I am 18 and worked hard to save this money) would fix the issue. Several trip later, noise still happening- all work performed caused other issues and nothing was repaired. Several times I have spoke with them and they promised a call back with no such call ever happening!
Vehicle: Chevrolet Silverado 1500
Service Date: 10/13/2017
Review Created: 11/01/2017 11:10 AM
Melissa G. on 10/30/2017
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Melissa said the staff is honest and trust worthy. They actually fix her vehicle and they don't try to scam her.
Vehicle: Ford Excursion
Category: Service
Service Date: 10/16/2017
Review Created: 10/30/2017
This review was collected via phone interview by Customer Research Inc.
BECKY H. on 10/27/2017
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"The Customer Service"
Thank you, Dwayne and team for making my experience pain free. I appreciate the honestly, amazing customer service and quick turnaround time.
Vehicle: Chevrolet Equinox
Service Date: 10/26/2017
Review Created: 10/27/2017 06:01 AM
NANCY R. on 10/24/2017
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"Exceptional Service "
Once again Genuine Car Care has provided the best customer service and the best vehicle service that I have ever received from any auto service shop!! My 2007 Mustang GT is running more smoothly than I purchased it with only 15 miles on it. It certainly seems to also have more power than it has in years.
Vehicle: Ford Mustang
Service Date: 10/23/2017
Review Created: 10/24/2017 08:22 PM
IVAN R. on 10/18/2017
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"they do a great work "
I hapy wit the work they do
Vehicle: Dodge Pickup
Service Date: 10/18/2017
Review Created: 10/18/2017 08:07 PM
HEATH C. on 10/14/2017
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"Great Service!"
Dwayne as his team provided me with excellent service!!
Vehicle: Chevrolet Silverado 1500
Service Date: 10/09/2017
Review Created: 10/14/2017 08:07 AM
JEFF E. on 10/06/2017
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"Awesome service "
Followed Dwayne out to Georgetown from Lakeway. That says a lot right there. Service and pricing can’t be beat! I would recommend this shop to anyone!
Vehicle: Ford Pickup
Service Date: 10/06/2017
Review Created: 10/06/2017 07:57 PM
MICHAEL C. on 10/01/2017
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"Unparalleled service. Quality workmanship. "
In today’s world, what Dwayne provides is uncommon. He could charge more, but he doesn’t. Quality, service, integrity, value.
Vehicle: GMC Sierra 1500
Service Date: 09/29/2017
Review Created: 10/01/2017 10:14 AM
Janelle B. on 09/29/2017
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Janelle said they did a great job.
Vehicle: Mercedes-Benz C280
Category: Service
Service Date: 09/12/2017
Review Created: 09/29/2017
This review was collected via phone interview by Customer Research Inc.
CHRISTEN T. on 09/21/2017
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"Daughters car"
Dwayne did a great job with my daughters car!! he went above what I expected. I would really recommend him to my family/friends
Vehicle: Subaru Outback
Service Date: 09/19/2017
Review Created: 09/21/2017 06:43 AM
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Dwayne S. at Dwayne's Genuine Car Care responded on 09/21/2017

Thank you for your feedback. We value your business

PAMELA L. on 09/17/2017
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"Honest and great mechanics"
Fixed our 2008 F350 beyond our expectations. More power for towing our fifth wheel trailer and better gas mileage. Recommend their work highly.
Vehicle: Ford Police Interceptor
Service Date: 09/15/2017
Review Created: 09/17/2017 08:17 AM
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Dwayne S. at Dwayne's Genuine Car Care responded on 09/21/2017

Thank you for your feedback. We value your business

NANCY R. on 09/16/2017
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"Incredibly Excellent Service Auto Services & Customer Service "
I'm so impressed with their work, as well as their customer service, that I'm texting, emailing & calling everyone I can to tell them how my 10 1/2 year old Mustang GT drives & feels like a brand new car. I truly believe it may be driving better than when it was brand new. They found & fixed some things I was concerned about & didn't even mention because my last 2 auto repair places couldn't fix them so I figured they wouldn't be able to either. On top of that, they got ALL of my 100,000 mile maintenance work done in 1 day & Dwayne himself brought it to me & exchanged it with the loaner car they had provided at no extra charge.
Vehicle: Ford Mustang
Service Date: 09/15/2017
Review Created: 09/16/2017 01:07 PM
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Dwayne S. at Dwayne's Genuine Car Care responded on 09/21/2017

Thank you for your feedback. We value your business

CHRISTEN T. on 08/29/2017
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"Dodge truck"
did a great job of looking over everything, telling me what needs to be done first. fixed my sons lights the right way.
Vehicle: Dodge Pickup
Service Date: 08/25/2017
Review Created: 08/29/2017 05:25 AM
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Dwayne S. at Dwayne's Genuine Car Care responded on 09/07/2017

Thank you for the review Christen. we value your feedback

Albert L. on 08/28/2017
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Albert said he is totally satisfied and they did a good job.
Vehicle: Chevrolet Silverado 1500
Category: Service
Service Date: 08/22/2017
Review Created: 08/28/2017
This review was collected via phone interview by Customer Research Inc.
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Dwayne S. at Dwayne's Genuine Car Care responded on 09/07/2017

Thank you for the feedback Albert...we value you very much !

RICHARD H. on 08/23/2017
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"Exceptional Service"
I"ve taken my car to numerous shops; however, I have never experienced the commitment to customer service and satisfaction that I experienced at Genuine Car Care. Looking forward to a long-term relationship and recommending my family and friends. Thanks for having a servant's heart.
Vehicle: Ford Police Interceptor
Service Date: 08/22/2017
Review Created: 08/23/2017 09:34 AM
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Dwayne S. at Dwayne's Genuine Car Care responded on 09/07/2017

Thank you for the feedback Richard...we value you very much !

Emken B. on 08/15/2017
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Emken said the service was great. They picked up his vehicle and were very nice.
Vehicle: GMC Pickup
Category: Service
Service Date: 08/11/2017
Review Created: 08/15/2017
This review was collected via phone interview by Customer Research Inc.
SABRINA L. on 08/02/2017
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"Trustworthy, fast and knowlegeable"
Trustworthy, fast and knowledgeable, what more can you ask for? These guys are great and I would highly recommend them and I do recommend them to anyone who says they have car problems. Thanks for always providing great service!
Vehicle: Ford Police Interceptor
Service Date: 07/31/2017
Review Created: 08/02/2017 05:19 AM
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Dwayne S. at Dwayne's Genuine Car Care responded on 09/07/2017

Thank you for your feedback Sabrina.....We value your patronage !!

Joe M. on 07/31/2017
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Joe said it was great.
Vehicle: Ford Mustang
Category: Service
Service Date: 07/28/2017
Review Created: 07/31/2017
This review was collected via phone interview by Customer Research Inc.
ED H. on 07/19/2017
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"Best Mechanic Service I have Found in Many Years"
The title says it all. I found Dwayne through a business affiliation and gave him a try. He quickly earned my trust and saved me a lot of money on my aging vehicles. Give him a try...you won't regret it.
Vehicle: Ford Expedition
Service Date: 07/05/2017
Review Created: 07/19/2017 08:01 AM
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Dwayne S. at Dwayne's Genuine Car Care responded on 09/07/2017

Thank you for your feedback Ed.....I value your patronage and friendship !

DWAYNE S. on 07/18/2017
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"Awesome service"
Best shop around!!!
Vehicle: Chevrolet Suburban
Service Date: 06/29/2017
Review Created: 07/18/2017 10:23 AM
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