Overview

Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

301 Reviews

99% Would Recommend
97% Business Response
Latest Review about 22 hours ago

Reviews


WH
Warner H.
Elk Grove Village, IL
Toyota Tacoma
Verified Customer
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08/13/2018
Above & Beyond
I recently took my Toyota pick up truck to Elk Grove Marathon to have a slow leak in a tire repaired. The tire was repaired .. the bill was paid .. but it was noted that the tire pressure indicator on the dashboard was lit. I told Russ that it has been on since I bought the truck 2 years ago. Russ thought it would be a good idea to check the pressure in the spare tire. He lowered the tire from its storage space under the bed of the truck and found a problem with the valve in the tire. He corrected the problem and inflated the tire and reinstalled it it its storage space. But the light on the dash was still on. So then they brought out the diagnostic tester and spent about 15 minutes testing the tire inflation circuits. They determined that the sensor in the spare tire was faulty and that was why the light on the dashboard was on. So I got a lesson on how to remove the spare tire .. got my spare tire fixed .. and had the tire inflation indicator on the dashboard diagnosed .. and when I asked how much I owed him for the additional service .. Russ said 'no charge'. It's that kind of service that will keep me coming back to Elk Grove Marathon.
Manny from Elk Grove Marathon/ EGM Automotive responded on 08/13/2018

Thank you Warner! Thats a great review on how our service dept takes care of our customers! Thank you again for your business and thank you again for the kind words.

Manny

PM
Pete M.
Elk Grove Village, IL
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Spoke with Terry. She said the employees fixed the problem and they were polite. They took care of everything and it was good service.
This review was collected via phone interview by Customer Research Inc.
Manny from Elk Grove Marathon/ EGM Automotive responded on 08/14/2018

Thank you Pete & Terry!

Manny

BB
Barbara B.
Elk Grove Village, IL
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018
give polite and complete info
I have confidence in your opinions about auto care
Manny from Elk Grove Marathon/ EGM Automotive responded on 08/03/2018

Thanks Barbara!

Manny

JM
Jan M.
Wood Dale, IL
Hyundai Elantra GT
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018
My Great Experience!
As always a Great Experience!
Manny from Elk Grove Marathon/ EGM Automotive responded on 07/31/2018

Thank you Jan!

Manny

DM
David M.
Schaumburg, IL
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
David said he liked dealing with this business.
This review was collected via phone interview by Customer Research Inc.
Manny from Elk Grove Marathon/ EGM Automotive responded on 07/26/2018

Thank you David!

Manny

RT
Rhoda T.
Chicago, IL
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018 Category: Service
Rhoda said that her visit to the place was great, the staff was very helpful and they are honest people.
This review was collected via phone interview by Customer Research Inc.
Manny from Elk Grove Marathon/ EGM Automotive responded on 07/27/2018

Thank you Rhoda!

Manny

ER
Erin R.
Itasca, IL
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Erin said she accidentally made an appointment online with the wrong location and didn't realize until she arrived at the facility. The staff still squeezed her in and helped her out. They were friendly and on top of things, especially Russ who was awesome. Her overall experience was good.
This review was collected via phone interview by Customer Research Inc.
Manny from Elk Grove Marathon/ EGM Automotive responded on 07/25/2018

Thank you Erin for that great review! I'm happy to hear we were able to accommodate you that day. Thank you again for your business!

Manny

BM
Bob M.
Streamwood, IL
Chevrolet Suburban
Verified Customer
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07/18/2018 Category: Service
Spoke with Dorothy. She said this business always does good service. She would recommend this business.
This review was collected via phone interview by Customer Research Inc.
Manny from Elk Grove Marathon/ EGM Automotive responded on 07/20/2018

Thank you Bob!

Manny

WH
Warner H.
Elk Grove Village, IL
Pontiac Grand Prix
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018
Great Service
I had an intermittent noise when making right hand turns .. sometimes intermittent issues can be difficult to diagnose .. but Russ and team narrowed down the source of the noise to a faulty wheel bearing on the right front wheel. Russ reported his findings to me and I authorized the repairs. The repairs were completed within the next couple of hours. Very professional and thorough work. I highly recommend Elk Grove Marathon for your auto maintenance and service.
Manny from Elk Grove Marathon/ EGM Automotive responded on 07/14/2018

Thank you Warner for that great review! I'm glad to hear our awesome crew was able to diagnose and repair your car the same day. Thank you again for your business and spreading the word about your visit with us!

Manny

Verified Customer
Elk Grove Village, IL
Nissan Altima
Verified Customer
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07/09/2018
Very professional
I've been taking my car here for a year now and the service is always on point. Making an appointment is easy, they are always very helpful with the recommendations and I appreciate the communications.
Manny from Elk Grove Marathon/ EGM Automotive responded on 07/14/2018

Thank you for the five stars & great comments about your visit with us! Thank you again for your business!

Manny

TT
Tad T.
Elk Grove Village, IL
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Spoke with Tad's wife. She said Russ and the service were wonderful. She enjoyed going to the business. The staff were honest.
This review was collected via phone interview by Customer Research Inc.
Manny from Elk Grove Marathon/ EGM Automotive responded on 07/14/2018

Thank you for that great review!

Manny

Verified Customer
Elk Grove Village, IL
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2018
Good service
Friendly knowledgeable staff...fast and good service...
Manny from Elk Grove Marathon/ EGM Automotive responded on 06/30/2018

Thank you!

Manny

JP
John P.
Elk Grove Village, IL
Buick LaCrosse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018 Category: Service
John said the business does a very fine job and he trusts them.
This review was collected via phone interview by Customer Research Inc.
Manny from Elk Grove Marathon/ EGM Automotive responded on 06/30/2018

Thank you John!

Manny

MO
Mike O.
Elk Grove Village, IL
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018 Category: Service
Mike said the staff will work really hard to get the results they want.
This review was collected via phone interview by Customer Research Inc.
Manny from Elk Grove Marathon/ EGM Automotive responded on 06/30/2018

Thank you Mike!

Manny

MR
Maryann R.
Elk Grove Village, IL
Mercury Grand Marquis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
Maryann said this business did very well. They were marvelous.
This review was collected via phone interview by Customer Research Inc.
Manny from Elk Grove Marathon/ EGM Automotive responded on 06/27/2018

Thank you so much Maryann!

Manny

MA
Martha A.
Elk Grove Village, IL
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2018 Category: Service
Martha said this business took care of her right away. They were expensive but they did a good job.
This review was collected via phone interview by Customer Research Inc.
Manny from Elk Grove Marathon/ EGM Automotive responded on 06/26/2018

Thank you Martha for your honesty and business! 

Manny

MT
Meg T.
Elk Grove Village, IL
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018
easy visit
I always go in and tell them what I need. I forgot to say I needed a tire rotation,but they were able to do it on the same day as my oil change.
Manny from Elk Grove Marathon/ EGM Automotive responded on 07/14/2018

Thank you Meg!!

Manny

BF
Bruce F.
Elk Grove Village, IL
Cadillac Catera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018
trust
i trust RUSS, and i feel that that they care and are very kind and do good work
Manny from Elk Grove Marathon/ EGM Automotive responded on 06/21/2018

Thank you Bruce!

Manny

TU
Tracy U.
Addison, IL
Pontiac Vibe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Tracy said they were very communicative. They were very friendly and kept her updated.
This review was collected via phone interview by Customer Research Inc.
Manny from Elk Grove Marathon/ EGM Automotive responded on 06/25/2018

Thank you Tracy!

Manny

CS
Catherine S.
Elk Grove Village, IL
Saturn SL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Spoke with James. He said they are honest , dependable, and a jewel for the neighborhood.
This review was collected via phone interview by Customer Research Inc.
Manny from Elk Grove Marathon/ EGM Automotive responded on 06/19/2018

Thank you Catherine for that great review!

Manny