Good Morning Rebecca,
Sorry to hear that you are unhappy with our pricing. As you can imagine owning a business comes with expenses. When you requested us to look into why your vehicle was rattling when going over bumps and braking we did and found that you were in need of front struts & links. When customers do repairs recommended there is usually no charge for diagnotics. However, when customers decide to go elsewhere for their repair a diagnostic fee is necessary to pay for the technician and lift time/charge. As for our estimate, please keep in mind that our price includes a 12month/12,000 mile PART and LABOR warranty. Also, our technicians are ASE certified and continuouly training in all the new ways needed to diagnose and work on the latest technolgy of automobiles. Also, We regularly purchase new tools & diagnostic equipment to ensure a high success rate of repair.
We are continuously work hard towards customer satisfaction. I hope that you will give us another chance to service you.
We..myself and my wife,both appreciate your integrity,honesty and good work.
God bless you .
Have been coming here for the last three years since i have become a RI resident.