Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

3223 Reviews

ReScore Reviews™ (31)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.51613/5Overall Rating 2.51613/5rating 2.51613rating 2.51613rating 2.51613
99% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


RP
Randall P.
Bloomington, IL
2018 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2019 Category: Service
Trustworthiness
Honest, thorough evaluation and always reliable results.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/17/2019

Wow what a awesome review! Thank you for your continued support of our service department. We appreciate you taking your time to review us after every visit. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!!!

Brandon Kessinger
Service Manager
309-664-1222


RG
Robert G.
Bloomington, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019 Category: Service
Ease of scheduling
In & out in good time
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/17/2019

Thank you for the great review to start the day! We appreciate you taking your time to review us after every visit. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Normal, IL
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019 Category: Service
Keep up the good work
Good people
Friendly and knowledgeable
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/16/2019

Thank you for the great review and your continued support of our service department. We appreciate you choosing us to take care of your family's vehicles needs for you. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Normal, IL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019 Category: Service
Great service
Staff
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/16/2019

Thank you for the great review and your continued support of our service department. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!!

Brandon Kessinger
Service Manager
309-664-1222


TL
Timothy L.
Bloomington, IL
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019 Category: Service
Excellent Service
Excellent Service and quick
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/16/2019

Thank you for the great review to start the afternoon with! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!!

Brandon Kessinger
Service Manager
309-664-1222


KG
Karen G.
Secor, IL
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019 Category: Service
Excellent service
The staff ‘recommends’ items to be done but does not ‘demand’ they be done. Giving me the choice to wait or do the repair then. Great!
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/16/2019

Thank you for taking your time to review us. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!

Brandon Kessinger
Service Manager
309-664-1222


TH
Theresa H.
Normal, IL
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019 Category: Service
great service
Always get great friendly service. Love the service department.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/16/2019

Thank you for the great review to start the day with thank you! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015 Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!!!

Brandon Kessinger
Service Manager
309-664-1222


EC
Edward C.
Normal, IL
2016 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019 Category: Service
Great service
Staff is easy to work with and flexible with my schedule. Arranges shuttle service at late notice. Service is great and thorough
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/15/2019

Thank you for the great review to finish the day with! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Normal, IL
2003 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2019 Category: Service
Great Servie Great Staff
Never have been disappointed. Always like going to OBrien for service. They are very friendly and knowledgable and have always treated me very well.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/15/2019

Wow what a great review to start the week with thank you! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features.  Thanks again and have a great summer!!!

Brandon Kessinger
Service Manager
309-664-1222


CW
Carolyn W.
Danvers, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2019 Category: Service
Awesome staff!
Renee, was once again, wonderful to work with. She and James are the reason I will buy another Hyundai.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/15/2019

Thank you for taking your time to review us after every visit! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!!

Brandon Kessinger
Service Manager
309-664-1222


WB
Wesley B.
Bloomington, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019 Category: Service
Always great!
O'Brien does it again. Makes sure my car is running great, uses my hyundai points and makes maintenance affordable! I won't take my car anywhere else.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/12/2019

Thank you for the great review to start a weekend with! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!!

Brandon Kessinger
Service Manager
309-664-1222


KH
Kimberly H.
Bloomington, IL
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019 Category: Service
Excellent as usual
Appreciate the oil change, the updates re what will becoming up, maintenance wise, the bonus points earned which reduced the bill, and the complimentary car wash and kind service. What’s not to like. 😉
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/12/2019

Wow what a awesome review to finish the week! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!!

Brandon Kessinger
Service Manager
309-664-1222


JS
Justin S.
Bloomington, IL
2017 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019 Category: Service
Always the most welcoming experience
I always have the best experience at the dealership. I use to always dread taking my old cars into get worked on. now I always look forward to it.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/11/2019

Thank you for the awesome review to finish the day! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!!

Brandon Kessinger
Service Manager
309-664-1222


JQ
Judith Q.
Belleville, IL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Excellent.
The service manager was courteous and accommodating. The setvice,was fadt znd the orice was reasonable
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/09/2019

Thank you for the great review to finish the day with! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!!

Brandon Kessinger
Service Manager
309-664-1222


DS
Daniel S.
Normal, IL
2012 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Service Area is great!
Six years of servicing my Sonata Hybrid and always friendly, courteous and helpful service.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/09/2019

Thank you for the great review and your continued support of our service department. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!!
 

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Dwight, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Great service
They keep my car is running very good.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/09/2019

Thank you for the great review! We appreciate your continued support of our service department. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Bloomington, IL
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Great Customer Service!
They have great customer service and I love that my car is always cleaner than when I dropped it off!
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/09/2019

Thank you for the great review to start a Tuesday with! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Bloomington, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Fast friendly service
A great lounge to have a snack and a soda while you wait. Staff is very friendly and helpful.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/09/2019

Thank you for the great review! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!!

Brandon Kessinger
Service Manager
309-664-1222


CT
Charleen T.
Normal, IL
2017 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2019 Category: Service
Good customer service, coupons, courtesy car wash and good work.
Good customer service, coupons, courtesy car wash and good work
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/08/2019

Thank you for the great review to start the week with! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!!

Brandon Kessinger
Service Manager
309-664-1222


AW
Alice W.
Bloomington, IL
2010 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2019 Category: Service
great service.
Employees always pleasant & helpful. Always on time for appointment times & estimation of time it will take.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/08/2019

Thank you for the great review to finish a Monday with! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!!

Brandon Kessinger
Service Manager
309-664-1222