Thanks for coming in Robert. We appreciate your confidence in our staff being thorough. Glad that we could accommodate your schedule. We are happy to have met your service expectations.  Glad to be of service. 

Thanks for coming in Don. We appreciate your confidence in our staff providing "excellent information before doing any work on your vehicle." We are happy to have met your service expectations. Glad to be of service.

Thanks for coming in Ernie. We appreciate your confidence in our staff providing "excellent service." We are happy to have met your service expectations of honesty and professionalism. We appreciate your feedback on the estimated time to complete a job. Glad to be of service.

Thanks for coming in Kimberly. We appreciate your confidence in our staff. Glad that Mike was able to help you. We are happy to have met your service expectations of being friendly, knowledgeable, fast and reliable. Glad to be of service.

Thanks for comimg in Barbara. We appreciate your confidence in our staff. Thanks for your kind words.  Glad that we could get you in and out in a timely manner. We are happy to have met your service expectations. Glad to be of service.

Thanks for comimg in Jesse. We appreciate your confidence in our staff. We are happy to have met your service expectations. Glad to be of service.

Thanks for comimg in Larry. We appreciate your confidence in our staff being thorough and that there were no surprises.  We are happy to have met your service expectations and get you on your way.  Glad to be of service.

Thanks for comimg in George. We are happy to have met your service expectations. Glad to be of service.

Dear Finn Customer,
First and foremost we would like to thank you for your business over the past 20 years. As with all of our customers we strived for 80 yearsto have our customers leave, happy with the service they received at Finn's. All of our customers receive a free courtesy full evaluation of their vehicle no matter what service they have requested. Which is beyond the New York State Inspection. Brakes are part of the NYS Inspection. your front rotorswill be in need of service in the near future. It is standard procedure for our service personel to inform you and quote you on what that service could cost. While air filters are not part of the NYS Inspection, we check them and other areas to keep our customers informed of the status of their vehicle. If you don't change your cabin air filter, the filter will become more clogged with dirt and debris (and possible mold) and the efficiency of the filter and your car's HVAC system will be compromised.Since you did have service on your air conditioning, this was brought to your attention. Most customers never think of their cabin filter, which you can change on your own. 
Lastly, we would like to extend an apology for how you felt after leaving Finn's. Our staff aims to be in formative in a sincere manner. In the future we will ensure that our delivery will be in the most polite and respectful way. Please be informed that it was a female mechanic working on your car. We can assure you that no matter man or woman, young or old, we treat everyone that walks through our door like a member of our family. After 20 years with Finn's we hope that you will continue to bring your vehicles to our garage, knowing that you will receive honest information and top service.

Thanks for comimg in Jane. We appreciate your business. We are happy to have met your service expectations. Glad to be of service.

Thanks for comimg in Karen. We appreciate your confidence in our staff being professional. We are happy to have met your service expectations. Glad to be of service.