Business Solutions
SureCritic / Flagstaff Collision Center
business image

Flagstaff Collision Center

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(12 Reviews)
80
Write a Review

Score Details

5 stars
83%
4 stars
14%
3 stars
<1%
2 stars
<1%
1 star
2%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
80
Net Promoter Score ®

Business Details

Categories
Contact
(928) 543-9300
Visit Website
No Business Hours Provided

Business Hours

* Arizona
5100 N Test Dr Flagstaff, AZ 86004-2928
Get Directions
Flagstaff Collision Center's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(12 Reviews)
Write a Review
Recent Reviews
RM
gravatar
Russell M.
SUBA Outback Limited
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/24/2024
verified customerVerified Customer
0
Terrible Communication. 3 Months of Incompetence
I have never left a review in my life. Ever. But this is the worst experience I’ve had with a business. That is not an exaggeration. My estimator (Calvin) never communicated with me about the status of my car. I always had to hound him. One time their automated system told me the car would be ready 2/23. There was no other communication other than that. At this point that was 30 days after dropping the car off, so it seemed reasonable. I called off work. Started driving my rental the hour drive it takes for me to get there and pick up. Decided to call ahead and let them know I’m on the way. Only for him to tell me “oh we haven’t even ordered half your parts”. I was livid. No one bothered to even tell me. And then after this, it was two more months of awful communication and me hounding them. Every time I called, I would find out about some other error had (forgetting parts, faulty parts, a missing tech). One or two errors are forgivable, but three months worth is unacceptable. Even now, after picking up my car on 4/19, they still forgot some parts. Fortunately they are just aesthetic, but still, it’s ridiculous. I told them to just ship it to my house because I’m done dealing with them. I have lost thousands and thousands on rental cars this year because of their inability to fix my car. Truly an incompetent organization. Complaints have been filed to the BBB and the Arizona equivalent. Do not go here. Period.
Michael W. from Flagstaff Collision Center responded on 04/24/2024 05:24 PM

Hello Russell,

It was great to talk to you on the phone ealier today. Thank you for accepting my appology for the terrible experience that you had. As we talked about, that is not how we run our business. I appreciate your time and as we talked about if you ever need our services in the future, I will personally handle your repair process.

Thank you again,

Dillon

Offers and Posts
Subaru Collision Center repairs help to protect your existing warranty, giving you peace of mind, and preserving the long-term value of your vehicle.
Subaru Collision Center repairs not only safeguard your current warranty, providing peace of mind, but also uphold your vehicle's long-term value.
Rely on Subaru Certified Collision Centers for expert repairs. Our skilled technicians and authentic parts guarantee safety and excellence in restoring your Subaru's condition.
Your Subaru was engineered to protect you in case of an accident. Our Subaru Certified Collision Centers, staffed with skilled professionals, will return your vehicle to its original condition, ensuring your safety for future adventures.
Protect your road trip memories from dings and scratches. Trust our Subaru Certified Collision Center to assist you. Arrange a complimentary evaluation today and part ways with unwanted souvenirs.
Subaru Collision Center repairs help to protect your existing warranty, giving you peace of mind, and preserving the long-term value of your vehicle.
Your Subaru was designed to safeguard you in the unlikely event of an accident. The skilled professionals at our Subaru Certified Collision Centers can restore your vehicle to its original state, ensuring you are safe and prepared for your next adventure.
Thanks for the great review, Heather! We're so glad you had a great experience with us. We take pride in providing top-notch service and we're glad it showed!
Learn More
Thanks for the great review, Susan! We're so glad we could help you out in a time of need. We take pride in our attention to detail and strive to provide the best service possible.
Learn More
Thanks for the great review, Teddy! We're so glad you chose Flagstaff Collision Center for your repair. Our team is dedicated to providing excellent service.
Learn More
Subaru Collision Center repairs help to protect your existing warranty, giving you peace of mind, and preserving the long-term value of your vehicle.
Thanks for the great review, Kerry! We're glad to hear your car came out perfectly and the paint matched perfectly. We understand nobody wants to need a collision repair shop, but if you do, we're here for you!
Learn More
Don't let dings and scratches ruin your road trip memories. Our Subaru Certified Collision Center is here to help. Schedule a complimentary evaluation today and say goodbye to unwanted souvenirs.
Thanks for the great review, Shannon! We're so glad we could make the process easy for you and that you're happy with your car.
Learn More
Your Subaru was designed to safeguard you in the unlikely event of an accident. The skilled professionals at our Subaru Certified Collision Centers can restore your vehicle to its original state, ensuring you are safe and prepared for your next adventure.
Thanks for the great review, C.A.! We're so glad our staff was able to make the process smooth and easy.
Learn More
Thanks for the great review, Susan! We're so glad we could help you out in a time of need. We take pride in our attention to detail and strive to provide the best service possible.
Learn More
Thanks for the great review, Teddy! We're so glad you chose Flagstaff Collision Center for your repair. Our team is dedicated to providing excellent service.
Learn More
Thanks for the kind words, Charlie! We're glad to have been of service!
Learn More
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.