Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

417 Reviews

99% Would Recommend
Latest Review 4 days ago

Reviews


AL
Adam L.
Dallas, TX
Honda Pilot
Verified Customer
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02/16/2019 Category: Service
Adam said the business impresses him. He does recommend them to others.
This review was collected via phone interview by Customer Research Inc.

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PAUL P.
Dallas, TX
GMC Envoy
Verified Customer
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02/14/2019
Flatt boys do it right!
There's a reason we have been trusting our vehicles' repairs and maintenance to Jeff and Tim for over 30 years...They do the right thing. Took our vehicle in for some extensive work including new tires, struts, shocks, and repair of the motor mounts and ball joints. The work was done right, in a timely manner and within our budget. These guys always come through.

RC
Randy C.
Dallas, TX
Nissan Armada
Verified Customer
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01/26/2019 Category: Service
Randy said that he takes all of his vehicles to the place.
This review was collected via phone interview by Customer Research Inc.

OB
Olalelaan B.
Little Elm, TX
Toyota Corolla
Verified Customer
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01/24/2019 Category: Service
Olalelaan said the service was good.
This review was collected via phone interview by Customer Research Inc.

FG
FERNANDO G.
Toyota Camry
Verified Customer
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01/22/2019
Great, great service!!!
Quick, clean, attentive, polite, professional!!

BH
Bryan H.
Little Elm, TX
FIAT 500
Verified Customer
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01/18/2019 Category: Service
Bryan said the staff provide honest work.
This review was collected via phone interview by Customer Research Inc.

MM
Michael M.
Dallas, TX
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01/03/2019
Total dedication to the customer!
I highly recommend Flatt's Shell because of the terrific customer service and their superior work. Tim Flatt and Aaron are the mechanics I will ever take my car to now and in the future. They have worked miracles on my car many times.

Verified Customer
Dallas, TX
Mercedes-Benz GT AMG
Verified Customer
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01/01/2019
Clean fast & friendly
Friendly and easy place

MM
MICHAEL M.
Dallas, TX
Ford Focus
Verified Customer
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12/30/2018
Terrific Customer Service!
Tim is an excellent mechanic and always goes the extra mile to help his customers! Recently he did the "Impossible" with repairing my car. I cannot recommend him and Flatt's Shell enough.

Also, I would like to mention another mechanic, Aaron who who also does excellent work and is always willing to do whatever it takes to help.

Jeff the manager at Flatt's Shell has always been there to answer any questions I had and has always been very kind. He really knows what he is doing.

Finally, I would like compliment Bianca who is the cashier at Flatt's. She has great customer service skills and is always courteous.



Michael Macon

SB
Sheila B.
Dallas, TX
Audi A6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2018 Category: Service
Sheila said they are quick, courteous, always do an excellent job
This review was collected via phone interview by Customer Research Inc.

CR
Cujetkovic R.
Dallas, TX
Kia Sorento
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2018 Category: Service
Cujetkovic said the business did a good job and took care of the vehicle. The work that was done is very quick.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Dallas, TX
Lexus RX 350
Verified Customer
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12/15/2018
Excellent efficient service
the service provider went above and beyond what I expected after my car failed inspection. The friendly, efficient service guarantees I will never go anywhere else.

Verified Customer
Dallas, TX
Lexus IS 250
Verified Customer
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12/05/2018
Fast and Great Service
Tim was very helpful. I will definitely return when I need work done on my car.

Verified Customer
Dallas, TX
GMC Envoy
Verified Customer
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12/03/2018
Tim strikes again
Needed inspection. Last day of month. Arrived at the station at 930 am. Done by 950 and on my way. Enough said.

JS
JACKSON S.
Dallas, TX
Lexus RX 330
Verified Customer
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11/24/2018
More than expected
Phoned and told them what I needed. Without any hesitation, they gave me a price. They told me to bring it in and they would be sure that was what I really needed. In one minute, they said I needed a new CV axle. Two hours later they said to "come and get it."

There was no fuddy-duddy, the price had to go up for this or that. They told me $385 and when I checked out, the price was $385. Flatts is my only go to place.

Verified Customer
Dallas, TX
Nissan Rogue
Verified Customer
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11/11/2018
Satisfied customer
Great fast reliable service.

RH
Robel H.
Richardson, TX
Buick LeSabre
Verified Customer
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11/08/2018 Category: Service
Robel said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

MD
Mitch D.
Dallas, TX
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018 Category: Service
Mitch said they did a great job and the people were very nice. They were the best.
This review was collected via phone interview by Customer Research Inc.

JS
John S.
Prosper, TX
Verified Customer
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11/02/2018 Category: Service
John said the business provided immediate service and did what needed to be done.
This review was collected via phone interview by Customer Research Inc.

AS
Angela S.
Dallas, TX
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018 Category: Service
Angela said the business does good work and it is very convenient for her.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 417 in total