Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

116 Reviews

97% Would Recommend
Latest Review 3 days ago

Reviews


GP
GLEN P.
Elkton, MD
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019
Excellent customer service and quality work
I have to say from management to mechanic I have never had better service, advice, and attitude from an auto repair shop. Thanks and keep it up we will be back for service if needed in future.

SS
Stephanie S.
Charlestown, MD
Jeep Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
Stephanie said they were very helpful and knowledgeable.
This review was collected via phone interview by Customer Research Inc.

DC
Daniel C.
Elkton, MD
Ford Windstar Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
Daniel said the business did a good job and everyone was very nice.
This review was collected via phone interview by Customer Research Inc.

DO
Dolores O.
Elkton, MD
Mercury Grand Marquis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019 Category: Service
Dolores said the business is very good and she is real happy with everything. The clerk, Brian, was very good and she had a very nice experience.
This review was collected via phone interview by Customer Research Inc.

VM
VICKY M.
Perryville, MD
Dodge Challenger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019
Wonderful, Honest Service
The people were great here. They were honest and thorough in explaining costs and procedures. They kept me apprised of timing and parts availability.
They fixed the car and returned it in beautiful condition. I would highly recommend.

TH
Tim H.
North East, MD
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Tim said Tom the manager is great and they were perfect.
This review was collected via phone interview by Customer Research Inc.

RM
Ralph M.
Towson, MD
Mazda MX-5 Miata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Ralph said that the place was really helpful, got him in and out in a timely manner, got him in the same day and the staff was really friendly.
This review was collected via phone interview by Customer Research Inc.

CM
Clarence M.
North East, MD
Chevrolet Camaro
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Clarence said that the business is always on time and always does excellent work when he takes his vehicle in. He stated he never has to worry about them breaking anything.
This review was collected via phone interview by Customer Research Inc.

AJ
ALLEN J.
North East, MD
Toyota Tundra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2019
Oil and filter, transmission filter and oil check
Excellent work and manager explained everything as the work progressed. Very satisfied with the service.

PJ
PATRICIA J.
North East, MD
Nissan Frontier
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/03/2019
great service
GREAT SERVICE, NICE WAITING ROOM IF YOU Have to wait., STAFF IS FRIENDLY. NEVER HAD A PROBLEM WITH THEIR SERVICE ON MY VEHICLES

MI
MIKE I.
North East, MD
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2019
Great service
We had a great service. The mechanics did a great job. Their employees are wonderful.

Verified Customer
Huntingtown, MD
Dodge Charger
Verified Customer
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03/02/2019
Md. state insp.
Excellent customer service. Friendly, prompt and courteous. Whole experience pleasant from beginning to end

RF
Rashedi F.
Mc Lean, VA
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2019 Category: Service
Rashedi said they were very, very nice people, very, very cordial and very professional. He was out of town when his vehicle broke down. He stated he was lucky enough to have found them, and he is glad he did..
This review was collected via phone interview by Customer Research Inc.

KJ
Kenn J.
Frederick, MD
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2019 Category: Service
Kenn said the tow person and the people who did the service did a great job.
This review was collected via phone interview by Customer Research Inc.

RD
Randy D.
North East, MD
Mazda Mazda6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2019 Category: Service
Randy said the staff did a good job without doing more than he asked,. They provided good advice.
This review was collected via phone interview by Customer Research Inc.

SE
SHELLEY E.
Elkton, MD
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019
Fast, while-you-wait service
Fast, while-you-wait service in a comfortable waiting room with good coffee. I appreciate being asked before any work is done! Appointments very easy to schedule.

MF
MIKE F.
North East, MD
Honda Accord Sdn
Verified Customer
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02/15/2019
Great Job
They fixed a problem I’ve been having with my car for a couple years that other auto shops could not correct. Very thankful!

CS
CHARLES S.
North East, MD
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019
Prompt Service
excellent service, car finished & they stayed open till we got there
Dale and Joanna C., Owner from Crouch Automotive responded on 01/25/2019

Thank you so much for your business and for taking the time to review us! We hope you will come back soon!

Sincerely,

Dale & Joanna Crouch

Crouch Automotive & Diesel
410-378-5555

HE
Hal E.
Pikesville, MD
Chevrolet Caprice Police Patrol Vehicle
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Hal said they give quick and friendly service.
This review was collected via phone interview by Customer Research Inc.
Dale and Joanna C., Owner from Crouch Automotive responded on 01/25/2019

Thank you Hal! It is always a pleasure seeing you and working on your vehicles. Please let us know if there is ever anything we can do better!

Sincerely,

Dale & Joanna Crouch

Crouch Automotive & Diesel
410-378-5555

JM
JOHN M.
North East, MD
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019
Murray Camri
Great job thanks for your help.
The person at the front desk is top rated in customer service. You're lucky to have her.
Dale and Joanna C., Owner from Crouch Automotive responded on 01/25/2019

Thank you for your business and for taking the time to write a review. We let Anita know that you appreciated her customer service and it made her very happy to know that. Please come back and see us soon! Thanks!

Sincerely,

Dale & Joanna Crouch

Crouch Automotive & Diesel
410-378-5555