Crouch Automotive

YAY! Thanks again Mike and I'm so glad you're happy with our work!

Thank you for your review, as we discussed on the phone today, I'm sorry you weren't given some options for the work you needed on your wife's vehicle.  I hope you will give us another try in the future and that we can offer you a few affordable choices. Thanks again!

Awesome! Thank you so much for your business and we are so happy to hear you will be coming back!

Thank you sir, we're so glad we were able to get you in right away and that you were happy with our services. As for our pricing, we try to keep our prices at or below the market, sorry it seemed high. We hope to see you again soon!

Hello sir, I tried to call you, left a message. The tech wanted to make sure your A/C system wasn't over-charged, which it was very slightly, because sometimes that will cause the A/C to not come on. The quote for a new one was high because the mfg. will only warranty an A/C compressor sold with a receiver dryer & exp. valve. We should have given you an explanation for the charges as well as other options (like used, etc.) which I would love to do if you haven't gotten the work done yet? Please contact me. I'm very sorry and have trained my staff so this won't happen again, so thank you for your review.

We spoke with this customer and apologized for the feeling he had. We never intend to make anyone feel this way. We take our business very seriously and we do our absolute best to treat all customers fairly and equitably. This vehicle unfortunately failed state inspection. We understand this can be frustrating, however, we follow State of MD standards and requirements. There was no mistake made and we were not misleading in any way. We also verified this with the state trooper.