ReScore Reviews™ (17)

ReScore
Overall Rating 4.7647071/5Overall Rating 4.7647071/5Overall Rating 4.7647071/5Overall Rating 4.7647071/5rating 4.7647071
Original
Overall Rating 1.9375/5rating 1.9375rating 1.9375rating 1.9375rating 1.9375
93% Would Recommend
100% Business Response
Latest Review about 19 hours ago
Kimberley J. on 11/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Scott was very communicative and professional."
Great service!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 11/16/2017
Service Type: Repair
Review Created: 11/20/2017 12:52 PM
John C H., Service Manager at Frank Kent Hyundai responded on 11/20/2017

Thank you for taking the time to respond.  We very much appreciate your input and look forward to helping you again.  Have a HAPPY THANKSGIVING!

John Harrelson
Service Manager
(817)529-6551
NORMAN C. on 11/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent"
Very satisfied. They are excellent.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 11/14/2017
Service Type: Repair
Review Created: 11/19/2017 11:10 AM
John C H., Service Manager at Frank Kent Hyundai responded on 11/20/2017

Your response is greatly appreciated.  We value your input and look forward to helping you again.  Have a HAPPY THANKSGIVING!

John Harrelson
Service Manager
(817)529-6551
Verified Customer on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Hynudai Service"
The Service department responded we to a suggestion on dealing with previously made appointments rather than drive up.
Vehicle: 2014 Hyundai Azera
Category: Service
Service Date: 11/09/2017
Service Type: Maintenance
Review Created: 11/16/2017 06:53 PM
John C H., Service Manager at Frank Kent Hyundai responded on 11/17/2017

Thank you for giving us a second chance.  We very much appreciate your patronage.  We look forward to helping you again.  Have a HAPPY THANKSGIVING!

John Harrelson
Service Manager
(817)529-6551
Danny E. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I recommend these guys "
Derron sold us our 3rd car from Frank Kent he's now like family highly recommend him. My wife and I also met Ethan in the automotive service area he also treated us like family and helped us to be comfortable enough to bring our automobiles to be serviced, would also highly recommend Ethan also. We spent the whole day there and it was enjoyable. Thanks guys!!!
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 11/07/2017
Service Type: Maintenance
Review Created: 11/16/2017 06:45 PM
John C H., Service Manager at Frank Kent Hyundai responded on 11/17/2017

Thank you very much for the kind words and the 5 stars.  We look forward to helping you with your vehicle needs.  Have a HAPPY THANKSGIVING!

John Harrelson
Service Manager
(817)529-6551
Verified Customer on 11/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"I loved buying my Hyundai from Frank Kent, and Corey Sessions was my salesperson. "
Frank Kent is known for excellence in the car business. I am just a little leery of the Customer Service Dept. representatives, as I stated earlier.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 11/07/2017
Service Type: Maintenance
Review Created: 11/15/2017 04:37 PM
John C H., Service Manager at Frank Kent Hyundai responded on 11/16/2017

Thank you for taking the time to relate your Service experience.  We very much appreciate you choosing Frank Kent as your vehicle service provider.  We look forward to helping you again and making you feel more comfortable with the advisors.  Have a HAPPY THANKSGIVING!

John Harrelson
Service Manager
(817)529-6551
Verified Customer on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change"
Great service, just be ready to wait.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 11/13/2017
Service Type: Repair
Review Created: 11/15/2017 10:38 AM
John C H., Service Manager at Frank Kent Hyundai responded on 11/15/2017

Thank you for completing the survey request.  We appreciate your input greatly.  I will absolutely address the importance of customer communication.  Some of these software updates are not fast.  This should have been communicated better.  We look forward to helping you again and providing a Fast and Friendly experience.  Have a HAPPY THANKSGIVING!!!

John Harrelson
Service Manager
(817)529-6551
Lorene M. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai Service"
Excellent service. Ethan was very attentive
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 11/10/2017
Service Type: Repair
Review Created: 11/14/2017 04:25 PM
John C H., Service Manager at Frank Kent Hyundai responded on 11/15/2017

Thank you for the kind response and the 5 stars.  We very much look forward to your future visits.  Have a GREAT WEEK!

John Harrelson
Service Manager
(817)529-6551
Jennie K. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service!"
I'm always pleased by the staff and the work that is done here. Everyone is friendly and it's clean! Sometimes there's a wait, but this last time, there wasn't and I was out quickly.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 11/11/2017
Service Type: Maintenance
Review Created: 11/14/2017 02:49 PM
John C H., Service Manager at Frank Kent Hyundai responded on 11/14/2017

Thank you for taking the time to respond.  We very much appreciate your input and look forward to helping you again.  Have a GREAT WEEK!

John Harrelson
Service Manager
(817)529-6551
Verified Customer on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Elantra Service"
As always, Rick does a great job and makes sure all is done right! Prompt, professional and very respectful!
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 11/06/2017
Service Type: Repair
Review Created: 11/13/2017 03:45 AM
John C H., Service Manager at Frank Kent Hyundai responded on 11/13/2017

Your response is appreciated greatly.  It is always a pleasure to see you on your visits.  We look forward to helping you again.  Have a Happy Thanksgiving!

John Harrelson
Service Manager
(817)529-6551
Tracy L. on 11/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great people with customers in mind"
You have to look hard to find better people or service.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 11/08/2017
Service Type: Repair
Review Created: 11/12/2017 02:37 PM
John C H., Service Manager at Frank Kent Hyundai responded on 11/13/2017

Thank you very much for the awesome review.  We appreciate the kind words and the 5 stars.  We look forward to helping you again in the future.  Have a GREAT WEEK!

John Harrelson
Service Manager
(817)529-6551
Anita K. on 11/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
great service .
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/06/2017
Service Type: Repair
Review Created: 11/12/2017 06:15 AM
John C H., Service Manager at Frank Kent Hyundai responded on 11/13/2017

Thank you for the kind words and the 5 stars.  We appreciate your input greatly.  We look forward to helping you again in the future.  Have a GREAT WEEK!

John Harrelson
Service Manager
(817)529-6551
Dan J. on 11/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service"
Service is always excellent.
Vehicle: 2010 Hyundai Veracruz
Category: Service
Service Date: 11/08/2017
Service Type: Maintenance
Review Created: 11/10/2017 11:31 AM
John C H., Service Manager at Frank Kent Hyundai responded on 11/13/2017

Your response is greatly appreciated.  We will continue to strive for 5 star service on your future visits.  Have a GREAT WEEK!

John Harrelson
Service Manager
(817)529-6551
Royce R. on 11/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service."
Always easy to make an appointment. I usually wait for regular service, oil change, etc.
Vehicle: 2016 Hyundai Sonata Hyb
Category: Service
Service Date: 11/07/2017
Service Type: Maintenance
Review Created: 11/09/2017 11:49 AM
John C H., Service Manager at Frank Kent Hyundai responded on 11/09/2017

Thank you for your kind response.  We value your input and look forward to providing 5 star service for you in the future.  Have a GREAT WEEKEND!

John Harrelson
Service Manager
(817)529-6551
Dillan H. on 11/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast Service. Friendly people. "
The service was fast and the staff was friendly and attentive.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 11/06/2017
Service Type: Repair
Review Created: 11/08/2017 04:31 PM
John C H., Service Manager at Frank Kent Hyundai responded on 11/09/2017

Thank you for taking the time to personalize your response and for the 5 stars.  We look forward to helping you again in the future.  Have a GREAT WEEKEND!  

John Harrelson
Service Manager
(817)529-6551
Christin J. on 11/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Wonderful Servixw"
I was early to my appointment. The service department got me in and taken care of! They were very friendly, and we even got to see our favorite Sales Man Cory!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/06/2017
Service Type: Maintenance
Review Created: 11/08/2017 10:46 AM
John C H., Service Manager at Frank Kent Hyundai responded on 11/08/2017

Thank you for the kind words and the 5 stars.  We very much look forward to helping you again.  Have a GREAT WEEK!

John Harrelson
Service Manager
(817)529-6551
Carmelita P. on 11/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thank you"
As always frank Kent Hyundai took care of me and my family.
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 11/02/2017
Service Type: Maintenance
Review Created: 11/07/2017 09:34 PM
John C H., Service Manager at Frank Kent Hyundai responded on 11/08/2017

Thank you for the kind words and the 5 stars.  We thank you for your continued support of Frank Kent Hyundai.  We look forward to helping you again.  Have a GREAT WEEK!

John Harrelson
Service Manager
(817)529-6551
Verified Customer on 11/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service "
Good service
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 11/03/2017
Service Type: Maintenance
Review Created: 11/07/2017 05:38 PM
John C H., Service Manager at Frank Kent Hyundai responded on 11/08/2017

Thank you for the review.  We appreciate the input and look forward to helping you again.  Have a GREAT WEEK!

John Harrelson
Service Manager
(817)529-6551
Matt M. on 11/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"satisfied with how quick the service has been "
the work on our vehicle has always been very good.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 11/04/2017
Service Type: Maintenance
Review Created: 11/07/2017 01:24 PM
John C H., Service Manager at Frank Kent Hyundai responded on 11/07/2017

Your response is greatly appreciated.  We very much look forward to your future visits.  Have a GREAT WEEK!

John Harrelson
Service Manager
(817)529-6551
Frances F. on 11/06/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Completed on time, even with 2 ahead of me, plus car wash!"
Great!
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 11/02/2017
Service Type: Repair
Review Created: 11/06/2017 01:49 PM
John C H., Service Manager at Frank Kent Hyundai responded on 11/06/2017

Thank you for taking the time to respond.  We very much appreciate your input and look forward to helping you again.  Have a GREAT WEEK!

John Harrelson
Service Manager
(817)529-6551
RICHARD P. on 11/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"123"
I’m done with surveys
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 10/30/2017
Service Type: Maintenance
Review Created: 11/04/2017 07:10 PM
John C H., Service Manager at Frank Kent Hyundai responded on 11/06/2017

Thank you for your response.  I am sorry for the survey annoyance.  I do very much appreciate the 5 stars and look forward to your future visits.  Have a GREAT WEEK!

John Harrelson
Service Manager
(817)529-6551
Displaying Review 1 - 20 of 763 in total