ReScore Reviews™ (19)

ReScore
Overall Rating 4.5789484/5Overall Rating 4.5789484/5Overall Rating 4.5789484/5Overall Rating 4.5789484/5rating 4.5789484
Original
Overall Rating 1.8947326/5rating 1.8947326rating 1.8947326rating 1.8947326rating 1.8947326
94% Would Recommend
100% Business Response
Latest Review about 21 hours ago
Verified Customer on 01/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Courtesy efficiency "
Drove into service area and was met immediately. asked for an oil change. went into waiting area and was contacted abou 20-25 minutes to consider if I wanted the engine filter and the cab filters changed. Had them change the engine filter and was out of there within 45 minutes. This was without and appointment. All the people were friendly and seemed to be efficient.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 01/17/2018
Service Type: Maintenance
Review Created: 01/19/2018 12:17 PM
John C H., Service Manager at Frank Kent Hyundai responded on 01/19/2018

Thank you for taking the time to respond.  We appreciate your input greatly and look forward to helping you again.  Have a GREAT WEEKEND!

John Harrelson
Service Manager
(817)529-6551
Kevin N. on 01/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service department"
The service department is very easy to work with even if you have an emergency it's usually same day.
Vehicle: 2008 Hyundai Accent
Category: Service
Service Date: 01/11/2018
Service Type: Maintenance
Review Created: 01/18/2018 05:58 PM
John C H., Service Manager at Frank Kent Hyundai responded on 01/19/2018

Your response is greatly appreciated.  We thank you for the kind words and the 5 stars.  We look forward to helping you again in the future.  Have a GREAT WEEKEND!

John Harrelson
Service Manager
(817)529-6551
Verified Customer on 01/18/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service Department was friendly."
Got me in at the scheduled time and only took 30 minutes.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 01/15/2018
Service Type: Repair
Review Created: 01/18/2018 08:07 AM
John C H., Service Manager at Frank Kent Hyundai responded on 01/18/2018

Your response is greatly appreciated.  We look forward to helping you again in the future and earning that 5th star.  Have a GREAT WEEK!

John Harrelson
Service Manager
(817)529-6551
Xep T. on 01/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Four wheels alignment "
Fixed on the first time; completed in the schedule
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 01/15/2018
Service Type: Maintenance
Review Created: 01/18/2018 07:29 AM
John C H., Service Manager at Frank Kent Hyundai responded on 01/18/2018

Thank you for taking the time to respond.  We very much appreciated your input.  We look forward to helping you again in the future.  Have a GREAT WEEK!

John Harrelson
Service Manager
(817)529-6551
Verified Customer on 01/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"State Inspection"
Scope of work completed on time and satisfactorily.
Vehicle: 2013 Hyundai Sonata Hyb
Category: Service
Service Date: 01/15/2018
Service Type: Maintenance
Review Created: 01/17/2018 11:23 AM
John C H., Service Manager at Frank Kent Hyundai responded on 01/17/2018

Thank you for taking the time to respond.  We very much appreciate the input and look forward to helping you again in the future.  Have a GREAT WEEK!

John Harrelson
Service Manager
(817)529-6551
Verified Customer on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thank you!"
Thanks for the prompt and professional service! The complimentary car wash was a nice touch.
Vehicle: 2015 Hyundai Genesis Co
Category: Service
Service Date: 01/12/2018
Service Type: Maintenance
Review Created: 01/16/2018 01:20 PM
John C H., Service Manager at Frank Kent Hyundai responded on 01/16/2018

Thank you for responding to the survey request.  We value your input greatly and look forward to helping you again.  Have a GREAT WEEK!

John Harrelson
Service Manager
(817)529-6551
Susan H. on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They did more than expected"
I had taken the car in because of a faulty battery (an auto parts store told us it was a faulty alternator) but it was just the battery. Also, they went ahead and did the service maintenance. And, it all was done it record time.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 01/05/2018
Service Type: Repair
Review Created: 01/16/2018 12:10 PM
John C H., Service Manager at Frank Kent Hyundai responded on 01/16/2018

Thank you for taking the time to personalize your response.  We appreciate our customer input.  We look forward to your future visits.  Have a GREAT WEEK!

John Harrelson
Service Manager
(817)529-6551
John H. on 01/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"First Service Visit"
Well done service for first scheduled oil change and maintenance.
Vehicle: 2017 Hyundai Ioniq Hybr
Category: Service
Service Date: 01/07/2018
Service Type: Maintenance
Review Created: 01/15/2018 12:29 PM
John C H., Service Manager at Frank Kent Hyundai responded on 01/15/2018

Thank you for taking the time to respond.  We very much appreciate your input.  We look forward to helping you again in the future.  Have a GREAT WEEK!

John Harrelson
Service Manager
(817)529-6551
Charles C. on 01/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good friendly service"
We were greeted promptly, told the amount of time it would require to repair our tire and given a cost estimate. Our car was repaired and ready for pick up the next day even through the tire had to be ordered. The cost was in line with what we expected.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 01/11/2018
Service Type: Maintenance
Review Created: 01/15/2018 11:46 AM
John C H., Service Manager at Frank Kent Hyundai responded on 01/15/2018

Thank you very much for your response.  We value our customer input and look forward to helping you again.  Have a GREAT WEEK!

John Harrelson
Service Manager
(817)529-6551
Donald H. on 01/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Personal Service"
Work completed well in a timely way.
Vehicle: 2012 Hyundai Azera
Category: Service
Service Date: 01/11/2018
Service Type: Maintenance
Review Created: 01/15/2018 11:38 AM
John C H., Service Manager at Frank Kent Hyundai responded on 01/15/2018

Thank you for filling out the survey.  We appreciate the input greatly.  We look forward to helping you again in the future.  Have a GREAT WEEK!

John Harrelson
Service Manager
(817)529-6551
Bruce P. on 01/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Genesis Service "
Arrived and greeted promptly.
Went over services to be performed. I waited in the nice customer waiting area and car was ready in about an hour washed and vacuumed ready to go. Very nice experience!
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 01/09/2018
Service Type: Maintenance
Review Created: 01/15/2018 06:48 AM
John C H., Service Manager at Frank Kent Hyundai responded on 01/15/2018

Thank you for responding to the survey request.  We value our customer input greatly.  We look forward to helping you again and providing a fast and friendly experience.  Have a GREAT WEEK!

John Harrelson
Service Manager
(817)529-6551
Ron M. on 01/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Staff assumes they are going to treat everyone, as though, each client is their favorite of the day."
Will be back!
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 01/04/2018
Service Type: Maintenance
Review Created: 01/12/2018 06:39 PM
John C H., Service Manager at Frank Kent Hyundai responded on 01/13/2018

Thank you for the kind words and the great review.  We appreciate you selecting Frank Kent and will continue to work hard at keeping your support.  We look forward to your future visits.  Have a GREAT WEEKEND!

John Harrelson
Service Manager
(817)529-6551
Sahar K. on 01/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"All the nice ones are all helpful and kind"
All the nice ones are all helpful and kind
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 01/10/2018
Service Type: Maintenance
Review Created: 01/12/2018 02:50 PM
John C H., Service Manager at Frank Kent Hyundai responded on 01/13/2018

We thank you for your response.  Your choosing of Frank Kent Hyundai is very much appreciated.  We look forward to helping you again in the future.  Have a GREAT WEEKEND!

John Harrelson
Service Manager
(817)529-6551
Austin B. on 01/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick service "
Quick service, Richard (Ricky) Morgan did a great job and very personable.
Vehicle: 2011 Hyundai Veracruz
Category: Service
Service Date: 01/10/2018
Service Type: Maintenance
Review Created: 01/12/2018 12:49 PM
John C H., Service Manager at Frank Kent Hyundai responded on 01/13/2018

Your response is very much appreciated.  It is always nice to give kudos to the advisors.  I will pass along the kind words.  Have a GREAT WEEKEND!

John Harrelson
Service Manager
(817)529-6551
Tyrone H. on 01/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service!"
Courteous from beginning to end. Quick turnaround each time I bring it in.
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 01/08/2018
Service Type: Maintenance
Review Created: 01/12/2018 05:34 AM
John C H., Service Manager at Frank Kent Hyundai responded on 01/13/2018

Thank you for the awesome response.  We appreciate the kind words and the 5 stars.  We look forward to helping you again in the future.  Have a GREAT WEEKEND!

John Harrelson
Service Manager
(817)529-6551
Thomas J. on 01/11/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good job as usual!"
I’ve been bringing my vehicles here for 4 years now. The service is always top notch. Service agents are courteous and knowlegeable.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 01/09/2018
Service Type: Repair
Review Created: 01/11/2018 10:45 AM
John C H., Service Manager at Frank Kent Hyundai responded on 01/13/2018

We appreciate your input and your continued patronage of Frank Kent Hyundai.  We look forward to your future visits.  Have a GREAT WEEKEND!

John Harrelson
Service Manager
(817)529-6551
Lincoln D. on 01/10/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Close to my work"
Good job
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 01/05/2018
Service Type: Repair
Review Created: 01/10/2018 06:13 PM
John C H., Service Manager at Frank Kent Hyundai responded on 01/13/2018

Thank you for responding.  We appreciate your input and look forward to earning that 5th star.  Have a GREAT WEEKEND!

John Harrelson
Service Manager
(817)529-6551
Peggy M. on 01/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Don’t know what u want here"
Pleasant personnel. Quality of work. Thouroughness
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 01/05/2018
Service Type: Repair
Review Created: 01/10/2018 06:40 AM
John C H., Service Manager at Frank Kent Hyundai responded on 01/10/2018

Thank you for taking the time to respond.  We look forward to helping you again in the future.  HAPPY NEW YEAR!

John Harrelson
Service Manager
(817)529-6551
Karen D. on 01/06/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service "
Was excellently
Vehicle: 2015 Hyundai Equus
Category: Service
Service Date: 12/29/2017
Service Type: Maintenance
Review Created: 01/06/2018 04:11 PM
John C H., Service Manager at Frank Kent Hyundai responded on 01/08/2018

Thank you for completing the survey.  We always enjoy helping the two of you.  We look forward to your next visit.  HAPPY NEW YEAR!

John Harrelson
Service Manager
(817)529-6551
Bertha F. on 01/05/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Rick is always on time he's very friendly and all the service guys are very friendly and helpful"
Break the server. He is always up on all of this business and he always recommend that he will sign it and if he will he will take care of you
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 01/02/2018
Service Type: Repair
Review Created: 01/05/2018 11:49 AM
John C H., Service Manager at Frank Kent Hyundai responded on 01/05/2018

Your response is greatly appreciated.  We look forward to providing 5 star service again for you in the future.  Have a GREAT WEEKEND!

John Harrelson
Service Manager
(817)529-6551
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