Overview

Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5rating 4.56

1494 Reviews

ReScore Reviews™ (27)

ReScore
Overall Rating 3.2962967/5Overall Rating 3.2962967/5Overall Rating 3.2962967/5rating 3.2962967rating 3.2962967
Original
Overall Rating 2.18519/5Overall Rating 2.18519/5rating 2.18519rating 2.18519rating 2.18519
92% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


JH
Jesse H.
Maple Heights, OH
2016 Hyundai Azera
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Positive Experience At Ganley
excellent staff as usual/no wait time/clean restroom facilities/condiments
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 07/16/2018

Good afternoon!

Thank you for your comments and responses!

We do appreciate your service business!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

JE
Joann E.
Lakewood, OH
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2018 Category: Service
Actually my second oil change, almost 10,000 miles on my Elantra.
The dealership is well laid out, with a nice area for the customers/visitors to gather, and a great showroom of new vehicles. You can check out the options they offer for detailing while your there!
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 07/16/2018

Good morning!

Thank you for your comments and responses!

Have a great week!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

Verified Customer
Parma Heights, OH
2015 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2018 Category: Service
Fast and Friendly
Thank you for the fast and friendly service! Keep up the Good Work;)
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 07/16/2018

Good morning!

Thank you for your comments and responses!


We do appreciate your service business!

Have a great week!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

JL
Jacqueline L.
Cleveland, OH
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
Great Service
Quick and easy
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 07/14/2018

Good morning!

Thank you for your comments and responses!

Have a great weekend!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

RR
Rosemary R.
North Royalton, OH
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
oil change
fast
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 07/13/2018

Good morning!

Thank you for your comments and responses!

We appreciate your service business!

Have a great day!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

Verified Customer
Cleveland, OH
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Service
Excellent and efficient as always
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 07/13/2018

Good morning!

Thank you for your responses & comments!

Have a great day!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

MW
Manley W.
Cleveland, OH
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Great Service
The associate was very professional and curious.
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 07/13/2018

Good morning!

Thank you for your comments and responses!


We appreciate your service business!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

SM
Susan M.
Cleveland, OH
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Sales & Service
Service dept is very accommodating and extremely courteous
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 07/12/2018

Good afternoon!

Thank you for your responses!

We appreciate your service business!!

Have a great weekend!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

GK
Gregory K.
Cleveland, OH
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
convenient location/hours
The brakes have always felt a bit weak to me since I bought this car. Past visits did not change that condition. The technician on this visit did adjustments that make the brakes feel great for the first time. I hope my brakes are always serviced by this technician.
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 07/11/2018

Good morning!

Thank you for your comments and responses!

We do appreciate your service business and look forward to seeing you next visit!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

KB
Kenneth B.
Cleveland, OH
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Tire Replacement
I had a flat tire and took it to Ganley to get it replaced. Had no appointment but was in and out in less than an hour!! Made my day!!
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 07/11/2018

Good morning!

Thank you for your comments and responses!

We do appreciate your service business!

Have a great day!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

DS
David S.
Cleveland, OH
2012 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
A/C Service
Great customer service.
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 07/10/2018

Goo afternoon!

Thank you for your comments and responses!

We appreciate your service business!!

Thank you!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

AE
Anthony E.
North Royalton, OH
2013 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Great customer service!!
Very friendly and knowledgeable in the work they do. They are willing to assist you in any way.
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 07/10/2018

Good afternoon!

Thank you for your comments and responses!

We do appreciate your service business!

Have a great week!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

SB
Sharon B.
Cleveland, OH
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018 Category: Service
great customer service
great customer service and timely repair service!!
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 07/07/2018

Good afternoon-

Thank you for your responses

We do appreiate your service business!!!!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

KC
Kenneth C.
Cleveland, OH
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Their way of doing business in a quick and efficient manner
The way they conduct their business and the quickness of their work
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 07/06/2018

Good morning!

Thank you for yor responses and comments!

We do appreciate your service business!!!

Have agood day!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

FK
Frances K.
Cleveland, OH
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Service with a smile
The welcome, recognition, fast service, and quality of work makes it a very pleasant experience. The only minus was having FOX on in the waiting room. In a polarized environment why no have on the History Channel, HGTV or a cooking show, not the news. I was very uncomfortable and even on a 90 plus day I chose not to sit there.
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 07/06/2018

Good morning!

Thank you for your comments and responses!

It was great seeing you!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

JK
Joseph K.
Cleveland, OH
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Very friendly personel.
Everyone is well trained and go out of their way to make you comfortable and get the job done when they promise it.
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 07/05/2018

Good afternoon!

Thank you for your comments and responses!

We do appreciate your service business!!!!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

DW
Dawn W.
Maumee, OH
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Great Customer Service
Was very accommodating in getting my car in and completed while on vacation!
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 07/05/2018

Good afternoon!

Thank you for your comments and responses!

Have a great week!  We look forward to seeing you next visit!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

JD
Joann D.
Parma Heights, OH
2012 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Service July
came in got oil changed fairly quick Tech noted bulbs out and suggested replacemnt.
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 07/05/2018

Good afternoon!

Thank you for your comments and responses!

We look forward to seeing you next visit!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

Verified Customer
Cleveland, OH
2016 Hyundai Elantra Gt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2018 Category: Service
Good checkup
Fairly complete checkout of my cars status with just an oil change.
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 07/05/2018

Good morning!

Thank you for your responses.

 I will review with my tech and advisor and we will upgrade the 'fairly' to 'thorough' next visit!!!

Have a great day!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

JF
Judy F.
Cleveland, OH
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
service
the people are friendly, work done quickly
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 07/05/2018

Good morning!

Thank you for your comments and responses!

We do appreciate youyr service business and look forward to seeing you for all of your automotive needs!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com