Overview

Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5rating 4.61

2067 Reviews

ReScore Reviews™ (37)

ReScore
Overall Rating 3.4594624/5Overall Rating 3.4594624/5Overall Rating 3.4594624/5rating 3.4594624rating 3.4594624
Original
Overall Rating 2.18919/5Overall Rating 2.18919/5rating 2.18919rating 2.18919rating 2.18919
93% Would Recommend
100% Business Response
Latest Review about 8 hours ago

Reviews


Verified Customer
North Royalton, OH
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/16/2019 Category: Service
Service for recall
Prompt efficient friendly
Comfortable waiting area
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 07/16/2019

Good afternoon!

Thank you for your comments and responses!

We do appreciate your service business!

Please contact me at your leisure to share any valuable insight into how we can improve to 5 of 5 STARS next visit!!!!

Thanks!!!!!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

Verified Customer
Middlebrg Hts, OH
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019 Category: Service
Everyone is very friendly and helpful
I am glad I purchased my car from Ganley Hyundai of Pama.
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 07/16/2019

Good morning!

Thank you for your comments and responses!

We do appreciate your service business!!

Have a great day!!!!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

AJ
Ada J.
Cleveland, OH
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019 Category: Service
My service representative
Matt, Nikki and Ian are great. We were on a very long road to getting my vehicle back to me after finding out my engine was on the recall list. These wonderful guys send me a gift card which I didn't even expected. They go the extra mile for you.
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 07/16/2019

Good morning!

Thank you for your comments and responses!

We do appreciate your service business and look forward to seeing you for all of your automtive needs!!!!

Have a gret day!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

LP
Louis P.
Cleveland, OH
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019 Category: Service
Rating service personnel
Quick, courteous service...friendly folks...Ion, Neil, Rocco, to be specific.
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 07/15/2019

Good afternoon!
Thank you for your comments and responses!  We do appreciate your service business!!!!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

SS
Shirley S.
Cleveland, OH
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019 Category: Service
Friendly
Quick and friendly
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 07/13/2019

Good  morning!

Thank you for your comments and responses!

We do appreciate your servce business!

Have a great weekend!!!!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

PB
Phoenix B.
Parma, OH
2019 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019 Category: Service
Awesome First service
Matt and Ian were amazing. Even though they seemed to be busy they gave me the personal attention I needed to feel comfortable with leaving my car in their care. The coffee in the waiting area tasted fresh and the area was clean and orderly.
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 07/12/2019

Good afternoon!

Thank you for your comments and responses!!

Have a great weekend!!!!!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

BT
Bruce T.
Parma, OH
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019 Category: Service
caring people.
caring staff

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/12/2019 Category: Service
never had a problem till this time!
ok
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 07/12/2019

Good afternoon!

I apologize for the timliness of your service!

We were sooooo busy when you came in and then our printer went down!!!!

We appreciate you and your service business!

Please reconsider your 3 of 5 STAR score!!!! Its our report card and we apologize for taking so long!!!!! Please re score us!!!!!


Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

CK
Carolyn K.
Brooklyn, OH
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019 Category: Service
Great team
Got me in and out in great time.
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 07/12/2019

Good afternoon!

Thank you for your comments and responses!

We appreciate your service business!!

Have a great weekend!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

CS
Charles S.
Parma, OH
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Ganley
Kind and courteous staff. Definitely recommend to others
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 07/10/2019

Good afternoon!

Thank you for your comments and responses!!!

We appreciate your service business!!!!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

SW
Susan W.
Lagrange, OH
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Good place
Good service clean waiting area
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 07/10/2019

Good afternoon!

Thank you for your comments and responses!

We do appreciate your service business!!!!!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

RH
Robert H.
Parma, OH
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Wonderful and Speedy Service!
Ian the service manager came highly recommended and he and his team did not disappoint I highly recommend also!
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 07/10/2019

Good afternoon!

Thank you for your comments and responses!

I look forward to sseing for your automotive service needs!!!!!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

GA
Gayle A.
Bay Village, OH
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
they care
they listened to my complaint, accomodated me, gave me a loner, and fit me into their schedule (all with a smile)
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 07/10/2019

Good afternoon!

Thank you for your comments and responses!!!

We do appreciate your service business!!!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

CL
Cassandra L.
Parma, OH
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2019 Category: Service
Service 7/2/2019
Excellent job - my car was done quickly and had no issues.
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 07/08/2019

Good morning!

Thank you for your comments and responses!

HAve a great week!!!!!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

Verified Customer
Medina, OH
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
I work there
I work there
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 07/06/2019

Good morning!

I read your comments with great interest!

Please call me!

Thank you for your responses!!!!!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

MH
Mahendra H.
Cleveland, OH
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/05/2019 Category: Service
Fast service
I enjoy coming in and being treated respectful from the best, Nicci!! Always a pleasure!
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 07/05/2019

Good afternoon!

Thank you for your comments and responses!

I hope you will contact me with your insights as to how we can achieve 5 of 5 STARS next visit!


Thank you so much!!!!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

DD
Demetrius D.
Cleveland, OH
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2019 Category: Service
Customer service was great!!
I will be purchasing my next vehicle from Hyundai. I love their vehicles. I’m on my second one!
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 07/05/2019

Good morning!
Thank you for your responses!

Have a great day!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

JK
Jeanne K.
Parma, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2019 Category: Service
People
Great place
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 07/05/2019

Good morning!

Thank you for your comments and responses!

Have a great day!!!!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

JW
James W.
Independence, OH
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019 Category: Service
Nikki and Matt seamless assistance
See and review title
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 07/05/2019

Good morning!

Thank you for your comments and responses!

Have a great day!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

JS
Jimmy S.
Parma, OH
2019 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019 Category: Service
Love the people
Love the people very friendly and prompt
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 07/05/2019

Good morning!

Thank you for your comments and responses!

Have a great day!!!!!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

RK
Roy K.
Parma, OH
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019 Category: Service
very friendly and knowledgeable.
Every person smiled and greated us with a hello.Our salesman was nice to talk to.He answered all our questions and showed us all the models we were interested in.Thank you for a GOOD experience shopping for a car.
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 07/05/2019

Good morning!

Thank you for your comments and responses!

We do appreciate your service business!!!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com