Ganley Hyundai of Parma


Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5rating 4.53

1111 Reviews

ReScore Reviews™ (19)

ReScore
Overall Rating 2.9473689/5Overall Rating 2.9473689/5rating 2.9473689rating 2.9473689rating 2.9473689
Original
Overall Rating 2.10526/5Overall Rating 2.10526/5rating 2.10526rating 2.10526rating 2.10526
92% Would Recommend
100% Business Response
Latest Review about 6 hours ago
Amanda S. on 12/17/2017
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Didn't fix the real problem"
My car still will not start consistently. Ganley assumed it was my battery and didn't look into possibly other causes. Now I have to get my car towed again and my car still won't start.
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 12/09/2017
Service Type: Maintenance
Review Created: 12/17/2017 12:52 PM
Klaudia B. on 12/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great "
Service with a smile
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 12/09/2017
Service Type: Maintenance
Review Created: 12/17/2017 12:22 PM
Verified Customer on 12/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service and bulb replacement"
Service people were friendly and the service work was done quickly. Good experience overall!
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 12/08/2017
Service Type: Repair
Review Created: 12/17/2017 08:58 AM
Rosemarie P. on 12/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick and efficent service."
Took the Sonata in for a recall notice was in and out in 20 minutes.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 12/13/2017
Service Type: Repair
Review Created: 12/16/2017 09:26 AM
Ian W F., Service Manager at Ganley Hyundai of Parma responded on 12/16/2017

Good afternoon!

Thank you for your commentrs and responses!  We do appreciate your business!  Haappy Holidays!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com
Marisa R. on 12/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick oil change"
Worked with my schedule and didn't have to wait too long
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 12/07/2017
Service Type: Maintenance
Review Created: 12/15/2017 08:45 AM
Ian W F., Service Manager at Ganley Hyundai of Parma responded on 12/15/2017

Good afternoon!

Thanks for your comments and responses!  We appreciate your business!  Have a great Holiday Season1

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com
Donald M. on 12/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Don Marinin"
I have never had a problem at this dealership.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 12/11/2017
Service Type: Maintenance
Review Created: 12/14/2017 12:02 PM
Ian W F., Service Manager at Ganley Hyundai of Parma responded on 12/14/2017

Good afternoon!

Thank you for your comments and responses!  We do appreciate your business!  Happy Holidays!!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com
Jacqueline B. on 12/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service at Ganley Hyundai"
The service was great as always. Timely, friendly, what else can I say! I will be back in July when my lease is up to get another car.
Jacqueline B.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 12/09/2017
Service Type: Maintenance
Review Created: 12/13/2017 10:33 AM
Ian W F., Service Manager at Ganley Hyundai of Parma responded on 12/13/2017

GOOD AFTERNOON!
Thank you for your responses and comments!  Have a great Holiday season!


Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com
Verified Customer on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent, fast, friendly service"
Everything was great!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 12/06/2017
Service Type: Maintenance
Review Created: 12/12/2017 06:46 AM
Ian W F., Service Manager at Ganley Hyundai of Parma responded on 12/12/2017

Good morning!

Thank you for your comments and responses!  We do appreciate your business and look forward to seeing you for all of your future automotive needs!  Happy Holidays!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com
Bernadette O. on 12/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change"
Oil change was a little pricey but with the overall car check system and the car wash it was worth it.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 12/06/2017
Service Type: Maintenance
Review Created: 12/11/2017 12:44 PM
Ian W F., Service Manager at Ganley Hyundai of Parma responded on 12/11/2017

Good afternoon!

Thank you for your comments and responses!  We do appreciate your business and look forward to seeing you!

Happy Holidays!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com
Tracey S. on 12/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Worker are greAt"
My review everyone is very helpful
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 12/06/2017
Service Type: Repair
Review Created: 12/11/2017 10:59 AM
Ian W F., Service Manager at Ganley Hyundai of Parma responded on 12/11/2017

Thank you for your responses!  We do appreciate your business and look forward to seeing you!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com
Verified Customer on 12/10/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Friendy"
The people at Ganley are very friendly in the service department.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 11/30/2017
Service Type: Repair
Review Created: 12/10/2017 05:21 PM
Ian W F., Service Manager at Ganley Hyundai of Parma responded on 12/11/2017

Good morning-

I'm terribly sorry about the check engine light situation.  If you have any further concerns, I am here for you.  You have a great vehicle that will perform well for many years to come! Happyt holidays!!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com
Tina H. on 12/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great"
Excellant
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 11/30/2017
Service Type: Maintenance
Review Created: 12/10/2017 06:31 AM
Ian W F., Service Manager at Ganley Hyundai of Parma responded on 12/11/2017

Good morning!

Thank you for your responses and comments!

Happy Holidays!!!!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com
Donna J. on 12/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Had a great experience.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 12/02/2017
Service Type: Repair
Review Created: 12/09/2017 03:13 PM
Ian W F., Service Manager at Ganley Hyundai of Parma responded on 12/11/2017

Good morning!

Thank you for your responses!  We do appreciate your business and look forward to seeing you!  Happy Holidays!!!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com
Susan E. on 12/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great experience!"
People were friendly - timely service- can't ask for anything more. I am sure they use quality products.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/30/2017
Service Type: Repair
Review Created: 12/08/2017 03:55 PM
Ian W F., Service Manager at Ganley Hyundai of Parma responded on 12/11/2017

Good morning!

Thank you for your responses and comments!  We do appreciate your business and look forward to seeing you for all of your auytomotive needs!!!  Happy Holidays!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com
Verified Customer on 12/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Review survey"
Explained clearly what needed to be done, the amount of time it should take.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 12/04/2017
Service Type: Repair
Review Created: 12/07/2017 04:24 PM
Ian W F., Service Manager at Ganley Hyundai of Parma responded on 12/08/2017

Good morning!

Thank you for your comments and responses!  We look forward to seeing you in the future for all of your automotive needs! 

Happy Holidays!!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com
Verified Customer on 12/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service with quick work"
Dropped my car off and had all of the service work needed done in less than 4 hours. I was expecting to be leaving it overnight.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 12/02/2017
Service Type: Repair
Review Created: 12/06/2017 10:56 AM
Ian W F., Service Manager at Ganley Hyundai of Parma responded on 12/06/2017

Good afternoon!

Thank you for your comments and responses!  We do appreciate your business and look forward to seeing you!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com
Lawrence A. on 12/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service apt"
Fast service and car wash. Great
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 11/24/2017
Service Type: Repair
Review Created: 12/06/2017 09:50 AM
Ian W F., Service Manager at Ganley Hyundai of Parma responded on 12/06/2017

Good afternoon!

Thank you for your comments and responses! We appreciate your business and look forward to seeing you!  Have agreat Holiday season!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com
Verified Customer on 12/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Such a great place"
Everyone is super welcoming and nice. They show they want to help you with what you need. Everything is very professional and service is done in a timely manor and done correctly. I have nothing but positive things to say.
Vehicle: 2013 Hyundai Genesis Co
Category: Service
Service Date: 11/30/2017
Service Type: Repair
Review Created: 12/05/2017 07:43 PM
Ian W F., Service Manager at Ganley Hyundai of Parma responded on 12/06/2017

Good morning!

Thank you for your kind comments and responses!  We do appreciate your business and look forward to seeing you for all of your future automotive needs!!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com
Susan L. on 12/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They honor their word."
Great service
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/16/2017
Service Type: Maintenance
Review Created: 12/05/2017 02:36 PM
Ian W F., Service Manager at Ganley Hyundai of Parma responded on 12/06/2017

Good morning!

Thank you for your responses and comments!  We do appreciate your business and look forward to seeing you! Have a great day!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com
LOUISE B. on 12/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
I've been a customer since 2014 and have always brought my vehicles to Ganley Hyundai for service. Always been pleased with service I've received and the employees that I've encountered. Everyone has always been helpful and nice to deal with.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 11/18/2017
Service Type: Maintenance
Review Created: 12/05/2017 01:07 PM
Ian W F., Service Manager at Ganley Hyundai of Parma responded on 12/06/2017

Good morning!

Thank you for your comments and responses!

Have a great day and a great Holiday season!!!!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com
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