Overview

Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5rating 4.55

1413 Reviews

ReScore Reviewsā„¢ (25)

ReScore
Overall Rating 3.2800004/5Overall Rating 3.2800004/5Overall Rating 3.2800004/5rating 3.2800004rating 3.2800004
Original
Overall Rating 2.2/5Overall Rating 2.2/5rating 2.2rating 2.2rating 2.2
92% Would Recommend
100% Business Response
Latest Review about 14 hours ago

Reviews


BR
Brian R.
Cleveland, OH
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2018 Category: Service
Everything
Everything

CP
Christina P.
Cleveland, OH
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2018 Category: Service
Oil change review
I had made an appointment for 3pm to have my Tucsons 1st oil change. I arrived at 2pm hoping I may get an earlier slot. Ian greeted me and said he could get the vehicle in within 10 minutes or so. The actions were as good as his word!!!! My car was service, and washed and I was on my way.

This dealership has always exceeded my expectations in courtesy and service.

Highly professional.
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 05/26/2018

Good afternoon!

Thank you for your comments and respones!

We do appreciate your service business and look forward to seeing you next visit!!!!!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

KL
Kenneth L.
Cleveland, OH
2014 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Oil Chnge
Great service in and out quickly can't say enough about employees is the service dept.
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 05/24/2018

Good morning!

Thank you for your comments and responses!

We do appreciate your service business and look forward to seeing you next visit!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

TB
Tammy B.
Cleveland, OH
2016 Hyundai Tucson
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/21/2018 Category: Service
staff
awesome experience
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 05/21/2018

Good morning!

Thank you for your comments and responses!

I hope we can achieve 5 of 5 STARS next visit!

Have a great week!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

MR
Maria R.
Cleveland, OH
2016 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2018 Category: Service
Service
Always polite, friendly service and all in a timely manner.
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 05/21/2018

Good morning-

Thank you for the comments and responses!

Have a great week!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

CW
Catherine W.
Cleveland, OH
2005 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
I get taken care of right away and everyone is very courteous.
The time I have to wait for any service is usually the exact time told to me by the service manager of whoever takes care of me when I first come in. And the wait area is always very pleasant.
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 05/18/2018

Good morning!

Thank you for your comments and responses!


Have a great day!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

Anonymous avatar
Verified Customer
Cleveland, OH
2018 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Service w/a šŸ˜ƒ
Friendly welcoming environment and quick service.
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 05/16/2018

Good afternoon!

Thank you for your comments and responses!

We appreciate your business!!!!!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

TS
Tracey S.
Cleveland, OH
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Tracie S
Superb service never know problem get the job done in a timely manner.
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 05/16/2018

Good afternoon!

Thank you for your comments and responses!

I look forward to your next visit!

Have a great week!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

JS
Jennifer S.
Hudson, OH
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Customer service
Excellent. Always friendly, welcoming and good coffee šŸ‘ŒšŸ½
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 05/16/2018

Good afternoon!

Thank you for your comments and responses!


Have a great week!!!!!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

KD
Karen D.
Northfield, OH
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Experience an A plus !
Kind courteous informative staff. Very professional. Would highly recommend people to come to this dealership.
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 05/16/2018

Good morning!

Thank you for your comments and responses!

We look forward to seeing you for all of your automotive needs!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

LK
Larry K.
Cleveland, OH
2005 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Exceptional service
Prompt service.
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 05/16/2018

Good morning!

Thank you for your comments and responses!

We do appreciate your service business and look forward to seeing you!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

JJ
John J.
Cleveland, OH
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Courteos and freindly employees and good servce dept.
completely satisfied with the service dept.
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 05/16/2018

Good morning!

Thank you for your comments and responses!

Have a great day!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

Anonymous avatar
Verified Customer
Lakewood, OH
2013 Hyundai Accent
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Excellent service!
They are great
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 05/15/2018

Good afternoon!

Thank you for your comments and responses!


We do appreciate your service business and look forward to seeing you!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

CM
Cynthia M.
Cleveland, OH
2018 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
They care about their customers
CM
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 05/14/2018

Good afternoon!

Thank you for your comments and responses!

We do appreciate your service business and look forward to seeing you for all of your automotive needs!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

DM
Dennis M.
Cleveland, OH
2013 Hyundai Genesis Co
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Tire Change out
This visit was for the winter to summer tires change out. Service department always checks for recalls that may have come in and keep me informed of the progress of my service call while I wait.
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 05/14/2018

Good afternoon!

Thank you for your comments and responses!

We do appreciate your service business and look forward to seeing you!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

NP
Niki P.
Cleveland, OH
2013 Hyundai Veloster
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Great service!
Great service team!
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 05/14/2018

Good morning!

Thank you for your comments and responses!

We appreciate your service business!!

Have a great week!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

Anonymous avatar
Verified Customer
Cleveland, OH
2018 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
T
T
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 05/14/2018

Good morning!

Thank you for your responses!


Have a great week!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

AJ
Ada J.
Cleveland, OH
2016 Hyundai Sonata
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/11/2018 Category: Service
Location
I work in the neighborhood and when I am off work I can set up an appointment. Get everything done at one place
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 05/12/2018

Good morning!

Thank you for your comments and responses!

I hope we can achieve 5 of 5 STARS next visit!Ā  Let us know what we can do!

Thanks!!!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

JB
Jennie B.
Cleveland, OH
2005 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Ganley Hyundai is a great place because of Rocco
It is people like rocco d. who make ganley hyundai the great place that it is. Make sure rocco gets everything that is out there for him. Without rocco, people will not have a will to live. Rocco is a man of intelligence and integrity. Give rocco whatever he wants!
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 05/11/2018

Good afternoon!Thanks for your comments and responses!Have a great day!Ian W. FreibergService Manager216-749-2525ifreiberg@ganleyauto.com


MM
Maria M.
Cleveland, OH
2013 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
MARIA MONROIG
ALWAYS ARE VERY AMAZING, GOOD CUSTOMER SERVICE
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 05/11/2018

Good afternoon!Thank you for your comments and responses!!We appreciate your service business and look forward to seeing you for all of your automotive needs!Ian W. FreibergService Manager216-749-2525ifreiberg@ganleyauto.com