Ganley Hyundai of Parma


Overall Rating 4.54/5Overall Rating 4.54/5Overall Rating 4.54/5Overall Rating 4.54/5rating 4.54

1235 Reviews

ReScore Reviews™ (20)

ReScore
Overall Rating 3.0500025/5Overall Rating 3.0500025/5Overall Rating 3.0500025/5rating 3.0500025rating 3.0500025
Original
Overall Rating 2.15/5Overall Rating 2.15/5rating 2.15rating 2.15rating 2.15
92% Would Recommend
100% Business Response
Latest Review about 4 hours ago
Verified Customer on 02/24/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good location, Good People"
Service was fast and the folks were curtious
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 02/15/2018
Service Type: Maintenance
Review Created: 02/24/2018 11:47 AM
IAN W F., Service Manager at Ganley Hyundai of Parma responded on 02/24/2018

Good afternoon-

Thank you for your comments and responses!

We do appreciate your businees and look forward to seeing you next visit!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com
Regina R. on 02/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very friendly atmosphere "
From the time i pulled my Tucson into the service department until i drove it away, everyone is very friendly. Professional. I had a routine oil change. One of my tires needed a plug and a car wash. Very happy.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 02/19/2018
Service Type: Repair
Review Created: 02/22/2018 01:28 PM
IAN W F., Service Manager at Ganley Hyundai of Parma responded on 02/22/2018

Good afternoon!

Thank you for your comments and responses!

We do appreciate your business!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com
Ariel J. on 02/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer Service Amazing!!!"
The customer service was out of this world. I believe it was the manager that I worked with primarily, he's quite the guy!
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 02/17/2018
Service Type: Maintenance
Review Created: 02/22/2018 07:53 AM
IAN W F., Service Manager at Ganley Hyundai of Parma responded on 02/22/2018

Good morning!

Thank you for your comments and responses!

Have a great day!!!1

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com
Joseph S. on 02/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai of Parma"
They have a comfortable and spacious waiting room. However, don't get too comfortable, since the oil change took less than 30 minutes. :)
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 02/16/2018
Service Type: Maintenance
Review Created: 02/22/2018 04:29 AM
IAN W F., Service Manager at Ganley Hyundai of Parma responded on 02/22/2018

Good morning!

Thank you for your comments and responses!

Have  a great day!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com
Louise G. on 02/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"TPMS sensors"
Having the TPMS sensor light go on and knowing what a good job Ganley did of replacing all four not that long ago. It was a surprise. I found tires needed air which I put in, but the sensor light wouldn't go out. Took it in and to my surprise the one tire had gone down to 11 pounds of pressure. Ganley Techs found within about 10 minutes that the rim was showing signs of rust that was causing the seal to leak. They quickly cleaned up the rust and resealed the tire. Also made sure my car was washed before it was returned to me. Only took about an hour to have this done. Thanks to the Techs knowledge and skills.
Vehicle: 2007 Hyundai Tucson
Category: Service
Service Date: 02/16/2018
Service Type: Maintenance
Review Created: 02/21/2018 09:23 PM
IAN W F., Service Manager at Ganley Hyundai of Parma responded on 02/22/2018

Good morning!

Thank you for your comments and responses!

We do appreciate your business!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com
Verified Customer on 02/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent customer service."
polite, timely and courteous!
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 02/17/2018
Service Type: Maintenance
Review Created: 02/21/2018 02:37 PM
IAN W F., Service Manager at Ganley Hyundai of Parma responded on 02/22/2018

Good morning-

Thank you for your comments and responses!

We appreciate your business and look forward to seeing you for allof your automotive needs!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com
Verified Customer on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast service and they are good "
Took care of me in less than an hour and washed my car
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 02/15/2018
Service Type: Maintenance
Review Created: 02/20/2018 02:10 PM
IAN W F., Service Manager at Ganley Hyundai of Parma responded on 02/21/2018

Good morning!

Thank you for your responses and comments!

We look forward to seeing you next visit!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com
Patricia K. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Front brakes"
Always prompt and friendly service with competitive pricing. Would never consider any other place for service.
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 02/15/2018
Service Type: Maintenance
Review Created: 02/20/2018 01:32 PM
IAN W F., Service Manager at Ganley Hyundai of Parma responded on 02/21/2018

Good morning!

Thank you for your comments and responses!

We appreciate your business!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com
Annette B. on 02/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"honesty"
quality employees who do not try to oversell or lie about an issue.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 02/13/2018
Service Type: Repair
Review Created: 02/19/2018 11:40 AM
IAN W F., Service Manager at Ganley Hyundai of Parma responded on 02/19/2018

Good afternoon-

Thank you for your comments and responses!

We appreciate your business and look forward to seeing you next visit!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com
Steve A. on 02/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"unknown"
service was great and quickly done
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 02/14/2018
Service Type: Repair
Review Created: 02/18/2018 07:48 AM
IAN W F., Service Manager at Ganley Hyundai of Parma responded on 02/19/2018

Good morning!

Thanks for your comments and responses!

We appreciate your business!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com
Izabell F. on 02/17/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great customer service "
Oil change, tire rotation done in under an hour! Great service & excellent facility
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 02/10/2018
Service Type: Maintenance
Review Created: 02/17/2018 08:11 AM
IAN W F., Service Manager at Ganley Hyundai of Parma responded on 02/17/2018

Good morning!

Thank you for your comments and responses! 

Your comments tell me we met or exceeded your expectaions yet our grade (4 of 5 Stars) tell me we were deficient in some way.....

Could you call me to enlighten me?  216-749-2525.  Thanks!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com
Verified Customer on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service!"
Very impressed with the service.
Vehicle: 2013 Hyundai Elantra Co
Category: Service
Service Date: 02/14/2018
Service Type: Repair
Review Created: 02/16/2018 12:55 PM
IAN W F., Service Manager at Ganley Hyundai of Parma responded on 02/16/2018

Good afternoon-

Thank you for the comments and responses!

We appreciate your business and look froward to seeing you for all of your automotive needs!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com
Verified Customer on 02/15/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Speedy Service!"
Had my car towed in with a dead battery. Had a new battery installed, a brake light bulb replaced and a recall done. I was in and out in no time. Good to see a Service Department open till 8pm.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/09/2018
Service Type: Repair
Review Created: 02/15/2018 10:23 AM
IAN W F., Service Manager at Ganley Hyundai of Parma responded on 02/15/2018

Good afternoon!

Thank you for your responses.

I reviewed your service visit order and saw that you had a new battery installed and a recall completed.

I would appreciate your call or e-mail to me with your valuable insights to help us improve our processes so that we can earn a 5 of 5 Star review your next vist!

I look forward to hearing from you!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com
Joan U. on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"the people that work there make it great"
comfortable waiting area and very helpful staff.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 02/09/2018
Service Type: Maintenance
Review Created: 02/14/2018 11:57 AM
IAN W F., Service Manager at Ganley Hyundai of Parma responded on 02/14/2018

Good afternoon!

Thank you for your visit!

We appreciate your business and look forward to seeing yiu!

Happy Valentines Day!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com
Larry K. on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
prompt, courteous service.
Vehicle: 2005 Hyundai Tucson
Category: Service
Service Date: 02/08/2018
Service Type: Maintenance
Review Created: 02/14/2018 11:20 AM
IAN W F., Service Manager at Ganley Hyundai of Parma responded on 02/14/2018

Good afternoon-

Thank you for your comments and responses!

We appreciate your business and look forward to seeing you for all of your automotive needs!

Thanks again-

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com
Kristin B. on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"First oil change and interior cleaning "
At first the interior did not seem clean and I paid for the $35 package. I mentioned this and the guys went all out to clean the carpets and make it shine and smell good. I was very impressed.
Vehicle: 2018 Hyundai Santa Fe S
Category: Service
Service Date: 02/10/2018
Service Type: Maintenance
Review Created: 02/14/2018 03:55 AM
IAN W F., Service Manager at Ganley Hyundai of Parma responded on 02/14/2018

Good morning!

Thanks for the comments and responses!

We do appreciate your business and look forward to seeing you!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com
Brenda R. on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Wwe appreciated the friendliness"
One of our better experiences in a dealership in recent memory. We appreciate the staff's interaction with us. A special thanks to Tom Andras for his assistance. While we had mastered some of the things that he shared with us about our car's features, it was nice to have him spend time to help us . Our hats are off to Ganley for this experience!
Vehicle: 2017 Hyundai Sonata Hyb
Category: Service
Service Date: 02/06/2018
Service Type: Repair
Review Created: 02/14/2018 03:39 AM
IAN W F., Service Manager at Ganley Hyundai of Parma responded on 02/14/2018

Good morning!

Thank you for your comments and responses!

We appreciate your business!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com
Karen B. on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I like seeing familiar faces"
When I see the same personnel at a company, it's reassuring. It builds trust in the consumer- service provider relationship. I also appreciate the hours the service department is open, as my work schedule is a fluid one.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 02/09/2018
Service Type: Repair
Review Created: 02/13/2018 07:05 PM
IAN W F., Service Manager at Ganley Hyundai of Parma responded on 02/14/2018

Good morning!

Thank you for your comments and responses!

We appreciate your business and look forward to seeing you for all of your automotive needs!


Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com
Jae C. on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"check up"
Nicole was very courteous and helpful. Routine maintenance checkup and they found a leaky caliper. Didn't have the parts so they set me up with a loaner car. Everything was great!
Vehicle: 2015 Hyundai Veloster
Category: Service
Service Date: 02/08/2018
Service Type: Repair
Review Created: 02/13/2018 06:34 PM
IAN W F., Service Manager at Ganley Hyundai of Parma responded on 02/14/2018

Good morning sir!

Thank you for your comments and responses!

Have a great week and wee look forward to seeing you in the future!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com
Marvin M. on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I wish this dealership was closer"
Great service
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 02/08/2018
Service Type: Repair
Review Created: 02/13/2018 12:43 PM
IAN W F., Service Manager at Ganley Hyundai of Parma responded on 02/14/2018

Good morning!

Maybe one day Mr. Ganley will open or buy a Hyundai Dealership in youe area!  We do appreciate your business and if you should have any automotive needs we will promise the best of service!!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com
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