Business Solutions
SureCritic / Auto Repair / Genesis Of El Paso
business image

Genesis Of El Paso

Average Score
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(23 Reviews)
0
Write a Review
SureCritic can help with retention for your business
Learn More

Score Details

5 stars
69%
4 stars
11%
3 stars
3%
2 stars
5%
1 star
9%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
0
Net Promoter Score ®

Business Details

Categories
Auto Repair, New Car Dealer, Genesis Dealer
Contact
(915) 881-0300
No Business Hours Provided

Business Hours

* No Time Zone provided
8600 Montana Ave El Paso, TX 79925
Get Directions
Sales Department's Reviews
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(23 Reviews)
Write a Review
Recent Reviews
DB
gravatar
David B.
El Paso, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/12/2023
1
Category: Sales
Two Service Screw Ups
In early May I received a recall notice for the seat belt pretensioners on my 2023 Genesis G80. I called, described the issue and got an appointment for May 12. When I got there Cynthia told me that they did not have the part. (???) When I asked why that had not been clarified when I made the appointment and why I had to come all the way out for nothing, she said, "We have to get the VIN anyway". I told her that I could have provided that over the phone or via text.(???)

When I did not hear anything for almost a month I called again and the third person I spoke with told me they had the part and I made an appointment for June 12. About an hour after a disorganized check in process, I was informed by Angel Ontiveros that they did not have the part but they would call me when it came in. (???)

So, I made two 40 mile round trips for nothing. And neither of the two "Genesis" employees apologized or expressed any contrition for the screw up.

I bought this car in Arizona because of previous unsatisfactory experience at the El Paso operation - - with respect to inventory and product knowledge.

I can't wait to see what happens the next time I have to go out there.
Businesses Near You
Bobcat Auto Services
67
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(60 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.