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Genesis Of El Paso

Average Score
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(23 Reviews)
0
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Score Details

5 stars
69%
4 stars
11%
3 stars
3%
2 stars
5%
1 star
9%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
0
Net Promoter Score ®

Business Details

Categories
Auto Repair, New Car Dealer, Genesis Dealer
Contact
(915) 881-0300
No Business Hours Provided

Business Hours

* No Time Zone provided
8600 Montana Ave El Paso, TX 79925
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Sales Department's Reviews
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(23 Reviews)
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Recent Reviews
IR
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Imagine R.
Midland, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/11/2023
0
Category: Sales
DO NOT COME TO THIS DEALERSHIP!
I went in October 1st of 2022 for a couple of issues on my 2018 G80. It is almost 10 months later, and my parts are still on "back order" for my sunroof and I can't get ahold of anyone to help me for the LIFE of me. I also went in for Apple Carplay issues, as it disconnects randomly when hitting bumps of any kind. I was told there was no issues at this visit, but my Apple Carplay still disconnects all of the time and it is super annoying. I've left several messages for my service advisor, as well as for the parts department to just give me an update. I need to bring it for AC issues, but I will not drive down there for that unless I can get everything done in the same visit. It is a 5 hour drive to El Paso from where I live, and I have a feeling when I go down there for my AC they're gonna have to order parts for that as well. And who knows how long those will be on order. I sincerely wish I could just get someone to talk to me and give me an update. Parts answers once in a blue moon, and when they do they don't even let me finish my sentence before saying it's a service department's jurisdiction and then I get transferred to a voicemail. Be wary when going to this dealership for service, unless you live in the El Paso area where you can go up there in person and get some help. Otherwise, you're better off going to another dealership or not getting your car in at all.

UPDATE: As of 12/11/23 my sunroof is fixed, but they broke my sunroof cover. Contacted corporate after trying to reason with my service advisor Jorge and the Service Manager (who NEVER answers the phone!) with no results, and was told they'd cover 50% of the cost to fix it... even though this dealership broke it. Ridiculous. Save yourself the time and money and DON'T buy a Genesis. Insane how unappreciative and rude this dealership is, guaranteed you will leave feeling like absolute trash every time you pick up your vehicle from service. Hope this helps and I hope this review can save others from the feeling of complete regret after buying a Genesis.
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