Greg May Hyundai

👏🏾👏🏾👏🏾Best dealership I know..hands down.

Horrible. There were 2 older gentlemen busting their asses. They deserve a raise and vacation. Meanwhile the cashier just sittin there on her phone unable to help and 2 employees in the office next door on their phones (woman and man). There were 8 ppl waiting and they couldn’t even find out cars after we were finally checked out. All the while 45 min later the other 3 lazy phone scrolling employees just sittin there. Makes y’all look lazy and incompetent Horrible customer and care (except the 2 older guys, they were so busy but maintained composure and kindness, kudos to them!)


Just to be clear I did buy a car friend Trevor later on. He was a great but the service center, that manager needs to get his/her employees in order.

I took my Hyundai Elantra in to Greg May with a list of items needing service/repair. One item was a recall, which I specifically let the Service department know in advance when I scheduled my appointment. When I picked up my vehicle there was no mention of the recall on my bill; and when I asked about it, they only said they didn't have parts (which they should have let me know when I made my appointment). Another item needing repair was a tire pressure sensor which they also did not address or fix or mention. They did call me while the vehicle was on the blocks to ask if I wanted new brakes installed, to which I gave the go ahead. They then did not install these (and my bill says I "declined" this service recommendation; a sticker they put in my widow says my brakes are "green" when I know that they are in need of repair). Lastly, I had a new set of tires put on. Driving home, the steering wheel was like a jackhammer. When I took vehicle in to another service station to fix the tire balance issue, I was informed that the tires had been installed improperly.

When I picked up my vehicle and discovered all the work they failed to complete, the service rep at the desk never apologized or offered to help in any way. Instead, he only said: "new people here need training." This is not only a customer service fail at all levels, but the tire installation issue was also a safety hazard. When I dropped my vehicle off, I did poke my head in the showroom to look at a new model. Needless to say, I will never return for service nor will I ever buy a car from Greg May.

Customer service in service department and parts are average. Sat at parts window while people walked past me for ten minutes without help. Asked if parts person could be paged, no one would page or call him. After being sent there by service advisor to check on part, finally going back a second time to talk to parts gentleman was the. told service advisor needed to take care of it. Not the best- felt like service advisor could have taken care of this from the beginning.

I took my car in for an AC issue. I was called and told my car was ready and was told it was low on Freon. I had questions because I believe it’s another issue besides the Freon and was told no, that was it. I asked the employee to possibly mention it to the mechanic but he repeatedly said it was the Freon but I might have to bring it back, if that was not the problem????? Went to pick up the car and this same person waited on me. He didn’t not speak when I came in, only to say how much I owed. I paid, he gave me the keys, with no thank you or anything, and I walked out the door not even knowing where my car was parked.

It was difficult to communicate with the service department. However, Rachel took care of this problem and resolved my dissatisfaction. Also, after repairing my Sonata here, I am satisfied that there is no problem with the car.

Scheduled an appointment to fix my car for the parts not to be in when they knew I was coming in. Just a little frustrating since I have very limited free time to bring my car into the shop. The staff was nice and everything else was fine.

I made an appointment over the phone regarding a recall letter I received in the mail, urging me to make a service appointment with Hyundai. On May 4th, 2021 I entered the service center only to NOT be greeted by anyone (and two service people were directly in front of me and looked up at me). I had to say Goodmorning myself and explain I had an appointment. The boy never bothered to look up at me and just continued to look up my last name. He told me he would go get my VIN number, to which I responded, "I have it on my phone here if you'd like". He said, "oh". I handed him my phone and he got the VIN number. He then just handed it back to me. He did not say thank you. I thought, "wow, no manners". He continued to mess with his computer when a salesman came in asking for a customer's keys to his vehicle. The boy said he'd already given them to him and proceeded to criticize the customer regarding his concerns. I thought, "wow, uncalled for and so unprofessional. The boy then asked me, "who told you to come in? This recall has a part on backorder and we've got nothing until June" in a very smug, condescending tone. I instantly felt pushed aside, not taken care of, and I asked what is there to do? Do I get to put my vehicle on a waiting list? Will no one look at my vehicle? I also let him know about a transmission recall, so I need my car looked at. He said there was nothing about a transmission recall and nothing to do, no part available until June and there are lots of people with the same issue. The whole time he was responding with the same ugly attitude, uninterested in my situation, and simply wanting me to leave. I told him that the whole interaction had been very negative and I wanted to start the conversation over. He instantly got defensive and raised his voice saying, "What?! what did I do?!" I told him how rude he was with bad customer service and no regard for me. I asked for more details on the recall, proof that my vehicle will be put on the list for the part, and he was rude responding with, "what do you want me to do? there is nothing to give you! I said who is the manager here? He laughingly said, "I am". I responded puzzled that this person in front of me, with this low-grade customer service, a smug look on his face, no empathy for my situation, and yelling at me that his daddy owns this dealership! This person named Sam (who was also not wearing a nametag. I had to ask someone else for his name) is an embarrassment to this establishment. He has no integrity, no empathy for a woman and her 4-month-old son. He made me, as a customer feel disrespected, to say the least! He has no idea that the car business is a people business and he clearly is in the wrong place. His entitlement, unprofessionalism, condescending and childish behavior will destroy a business.
I left feeling disappointed and disrespected. I still do not know if he really put my vehicle on the list to get serviced and the only gentlemen to assist me, at all, was Ronny Owens. I commend him for taking it on himself to test drive my car. No reason a salesman had to step in. Management at this place is low-grade. it has been two days since this horrible experience and I never received a call or email from the dealer manager or parts/service manager.

Service Dept. told me one price and later changed price to an increase over over 100%; argued with me regarding cause of issue, lack of communication and poor attitude.

My husband bought a 2017 Ford Focus and it started messing up. We called them and they couldn’t find my warranty at first. So I had to call EVERYWHERE and finally got some one to come tow it to them. Well service never calls me I have to call them. They told me there was nothing wrong with the car it was driving good. I guess I was imagining the the car wouldn’t accelerate it was not going at all!! Well now after over a week that they had the car by the way they didn’t even get me into a loaner so I had to beg for rides!! Well the service manager told us the transmission was going out and wouldn’t replace it till it’s out!!! It doesn’t ride smooth at all and it’s scary the want me to put my kids in a car like this. Very unhappy here. Allen Samuels is a great car dealership and I regret leaving them and coming here. Stay away from this place. Also the General Manager comes out to sell the car to us and gives us his word this is a great car and stands behind his word. He never even acknowledges us when we are wanting help

They did not resolve anything with me, just as much as called me a lair.

My husband and I experience with Greg may Hyundai they are very kind, Very Professional, Very helpful and Very knowledgeable. Thank You Greg May Hyundai

Melissa got us in & out super fast. She was very professional & polite! Everyone at the Hyundai place was very nice and helpful

Easy in and out for scheduled maintenance

I have always taken my Sonata to the dealership to have it serviced. The service department employees have always been kind and courteous, this time was no different. I did have some concerns arise with this appointment, however, after bringing up my concerns they were listened to and addressed without complication. It is obvious that customer satisfaction is important as they are very willing to go above and beyond.