Greg May Hyundai

Hello,

I would like to discuss the issue with you, could you please give me a call or text? We will get this straightened out. 

I apologize for the misunderstanding.  Your car is simply not equipped with a camera that allows you to view what is in front of your car.  Your front camera is there only to judge the distance of the car in front of you so that your car can keep the appropriate distance from the car in front of you based on whether you choose one or four car length distance when using cruise control. When I mentioned 4 mph I was referring to the rear view camera that stops working at 4mph.  We fixed the issue with the plastic cover around the camera and in order to do so we had to replace the camera because the bracket was broken but again that camera is not there so you can see what's in front of you it only operates your smart cruise control.  I'm sorry if that wasn't explained to you when you purchased the car but it is the simple truth.

Thanks you for coming in today and allowing us to review your vehicle's options with you again. The fact of the matter remains your vehicle is not equipped with a front facing camera.  Further,  a front facing camera is not even an option from the factory so there is absolutley no way possible you have ever seen a camera immage of the front view of your vehicle.  We even showed you other vehicles just like yours and produced numerous publications from Hyundai to prove there is no front camera on ANY Elantra SE.

While we regret this incident, we respectuflly request that you revice your review to reflect we have gone above and beyond to explain the camera situation and remove any negative comment.

Thank you,

My apologies to you about your experience with us. I have attempted to contact you by telephone but have not been successful.  I would love the opportunity to discuss your experience in person.  Please call 254-420-2366 so we can talk.  Thanks Randy Riggins Service Director.

Hello,

My name is Matthew Murrey, I am the General Manager of Greg May Hyundai.  I would like to visit with you regarding your service experience with our dealership.  Would you please give me a call when you have a moment?  I look forward to speaking with you.  You are also welcomed to text me at the number below if that woudl be easier.

Thank you!

Thanks for taking our survey.  It's always good to see that Sean is doing a good job and cares about his customers.

Thanks for the survey.  I will take your request and implement a program to do exactly that. So, next time you come in your car will be vaccummed. 

Very happy to hear your first trip to our service department was great!  We will be here every time you need us, just give us a call!

Sean is a great asset to us here at Greg May Hyundai.  I am glad to see that he got your vehicles needs addressed quickly.  We will be around if you need us again and thanks for taking time to fill out the survey.

Sorry for all the confusion.  I believe we have it all ironed out now.  I appreciate the feeback and hope you take a moment to rescore our survey.

Hello,

My name is Matthew Murrey, I am the General Manager of Greg May Hyundai.  I would like to visit with you regarding your service experience with our dealership.  Would you please give me a call when you have a moment?  I look forward to speaking with you.  You are also welcomed to text me at the number below if that woudl be easier.

Thank you!