Greg May Hyundai

Losing my keys was unacceptable.

I appreciate the fact that the service department listened to my concern and made the correction that was necessary. It was expressed to me that they have dealt with the issue of the oil leakage and I am now confident it was addressed correctly. Thank you.

Sales associates are friendly and helpful; the service department is not at all friendly. Quite frankly several of them have been rude. This is not just one time either. I have been in several times in the last year and tried to give them several chances thinking it was just a bad day. After this most recent service I do not plan on going back.

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Service Department Manager does not have his Daddy’s back and Gregg May does not return calls. Will go elsewhere after 2 botched service appointments.

Service manager was more worried about selling tires then the maintenance of my Vehicle. Or Whether the vehicle was under warranty.

Rude, workers, inept employees.

I brought my 2005 Santa Fe in to have the TCS checked on the computer. Dropped it off before 7:30 am and was driven to work (Thank you). Called several times during the day and was told nothing had been found yet. After work (2:00 pm) I call and a ride was given (Thank you). When I arrived at the dealership was told there was still nothing decided so I waited. Within 10 minutes I was told that it would require a piece that would cost over $1000 plus labor. I declined and ask that my car be returned. I directly asked if it "would be safe to drive". I was told yes I paid and drove off the lot. As I entered and traveled along the frontage road, I noticed a clang on the right side of the vehicle that I had never heard before. It occurred every time I depressed the brake pedal. I turned right on to Bagby in an effort to turn around and return to the dealership. Turned left on Corporation and turned around in an apartment driveway. As I turned right onto Bagby into the right-hand lane and proceeded to signal to pull into the left. Looking over my shoulder to check for cars, I proceeded to pull into that lane. When I looked forward I saw a pickup truck ahead of me. I slammed the brakes on hard. They did NOT respond and I struck the vehicle. The seat belt had worked perfectly and restrained me. My Santa Fe was totaled. The Pickup truck received damage. I ended up with several bruises and cracked ribs and my left knee and leg very bruised and messed up.

There was obviously something not reconnected properly in the effort to get rid of me. So right now I am in severe pain, without anyway of getting around (including work) which may very well result in my losing my job. I have been searching for another suitable vehicle that I will be able to afford on what the insurance company gives me. I have been to several websites, including your's, but there are not many SUVs out there for the little I can afford. Besides, I very much doubt that I would ever trust your dealership to ever have a used vehicle in safe and in working order that I would trust. When friends and associates ask what happened to my car, you may be certain that I will tell them, everything!

Complete lack of customer service

Sam the “service manager” is the most unprofessional and ridiculous person to deal with. My recent experience with trying to get a recent oil change covered under my prepaid maintenance plan was overlooked and my fiancé upon pickup paid $55.00 since he was told we were lied to from the dealership we purchased from which was out of Dallas. Purpose of going to Dallas is we were warned not to mess with Greg May, this was my first and last time to deal with them and I would never refer anyone to them. After getting the runaround on the phone between Sam and the cashier I just showed up in person. Again, was passed off from Sam who told the cashier in front of me “ he didn’t have time to mess with it” After lying on the phone saying once a ticket is closed out they cannot issue a refund. (Lie! He just “didn’t have time to mess with it”

My car is under warranty and has been having transmission issues since I bought it including very shaky gear-shifting and overheating in traffic and this dealership says that's "normal." I took it in for several issues and got it back with a caution light on after a service-person did a "multi-point inspection" and marked everything fine. The issue was my tail light which was one of the three issues I listed when I brought it in. They gave it back to me needing an oil change, an air filter and cabin filter change and nobody offered to provide those services. They had my car for 3 days without updating me on the status of my vehicle.

Don't buy a car here and don't trust the service dept.

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POOR customer service in the service department.

Bad service. Documentation not available. Poor service staff

Brought it in for one issue, left with a new problem. Would have thought they would have done a once over to advise and fix, but didn’t.

All of above. Ignore chronic problem and charge ridiculous price for problem that has existed since car was purchased new. In addition to repacements, in records, one visit was picked pin on blinker. Still required 100 mile drive round trip and wait at dealership.

I have taken my car in twice now for the same issue, and now it will need to be taken back to the dealership as it still isn’t fixed. I’m getting tired of the lack of service.

All they did was put my car on a machine nothing was done car was doing the same thing it was wen I brought it

Poor customer service. Scheduled an appointment and it still took over 2 hours.