Grossinger Hyundai of Palatine


Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5rating 4.58

1121 Reviews

ReScore Reviews™ (15)

ReScore
Overall Rating 4.266666/5Overall Rating 4.266666/5Overall Rating 4.266666/5Overall Rating 4.266666/5rating 4.266666
Original
Overall Rating 2.0000013/5Overall Rating 2.0000013/5rating 2.0000013rating 2.0000013rating 2.0000013
92% Would Recommend
100% Business Response
Latest Review 3 days ago
Emmanuel I. on 04/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"On time Service by great Professionals."
Knowledgeable people who give you honest assessment about your car and also at affordable cost.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 04/11/2018
Service Type: Repair
Review Created: 04/19/2018 06:27 PM
2cb30cf88f0117f4269569330f6f9967?s=28
JEFFREY L H., Service Manager at Grossinger Hyundai of Palatine responded on 04/20/2018

Thank you for the 5 STAR review. Hope to see you in the future for another 5 STAR visit.

Jeff Harris
Service Manager
847-348-6814
jharris@grossinger.com
Charlie J. on 04/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Honesty"
Honesty, reliability
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 04/14/2018
Service Type: Maintenance
Review Created: 04/18/2018 02:46 PM
2cb30cf88f0117f4269569330f6f9967?s=28
JEFFREY L H., Service Manager at Grossinger Hyundai of Palatine responded on 04/19/2018

Thank you for the 5 STAR review. Hope to see you in the future for another 5 STAR visit.

Jeff Harris
Service Manager
847-348-6814
jharris@grossinger.com
Daniel S. on 04/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Super dealership/ service center"
The staff was friendly, honest, & provided excellent timely service...a great place to be associated with!
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 04/12/2018
Service Type: Maintenance
Review Created: 04/18/2018 06:54 AM
2cb30cf88f0117f4269569330f6f9967?s=28
JEFFREY L H., Service Manager at Grossinger Hyundai of Palatine responded on 04/18/2018

Thank you for the 5 STAR review. Hope to see you in the future for another 5 STAR visit.

Jeff Harris
Service Manager
847-348-6814
jharris@grossinger.com
Daniel V. on 04/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and helpful"
Everyone at Grossinger Hyundai serivce department in Palatine was friendly, helpful, polite, and professional.
Highly recommended that people go there to get the best service.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 04/14/2018
Service Type: Repair
Review Created: 04/18/2018 05:42 AM
2cb30cf88f0117f4269569330f6f9967?s=28
JEFFREY L H., Service Manager at Grossinger Hyundai of Palatine responded on 04/18/2018

Thank you for the 5 STAR review. Hope to see you in the future for another 5 STAR visit.

Jeff Harris
Service Manager
847-348-6814
jharris@grossinger.com
Verified Customer on 04/17/2018
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"New seat"
Ask to speak with the service manager Jeff. He gets it
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 04/13/2018
Service Type: Repair
Review Created: 04/17/2018 05:30 PM
2cb30cf88f0117f4269569330f6f9967?s=28
JEFFREY L H., Service Manager at Grossinger Hyundai of Palatine responded on 04/18/2018

Thank you for your feedback. I  do apologize about the miscommunication. I do hope we will see you in the future and earn that 5th STAR.

Jeff Harris
Service Manager
847-348-6814
jharris@grossinger.com
Verified Customer on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service "
Everyone at Grossinger Hyundai is not only professional but so friendly! I’ve been taking my car here for awhile for service and have had body work done in my car here too. Always a great experience!
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 04/13/2018
Service Type: Repair
Review Created: 04/17/2018 12:21 PM
2cb30cf88f0117f4269569330f6f9967?s=28
JEFFREY L H., Service Manager at Grossinger Hyundai of Palatine responded on 04/17/2018

Thank you for the 5 STAR review. Hope to see you in the future for another 5 STAR visit.

Jeff Harris
Service Manager
847-348-6814
jharris@grossinger.com
Kathy A. on 04/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service experience"
fine thank you
Vehicle: 2018 Hyundai Santa Fe S
Category: Service
Service Date: 04/11/2018
Service Type: Maintenance
Review Created: 04/16/2018 02:39 PM
2cb30cf88f0117f4269569330f6f9967?s=28
JEFFREY L H., Service Manager at Grossinger Hyundai of Palatine responded on 04/17/2018

Thank you for the 5 STAR review. Hope to see you in the future for another 5 STAR visit.

Jeff Harris
Service Manager
847-348-6814
jharris@grossinger.com
Verified Customer on 04/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and honest "
Service representatives are always pleasant and friendly. Answer questions honestly.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 04/11/2018
Service Type: Maintenance
Review Created: 04/16/2018 02:32 PM
2cb30cf88f0117f4269569330f6f9967?s=28
JEFFREY L H., Service Manager at Grossinger Hyundai of Palatine responded on 04/17/2018

Thank you for the 5 STAR review. Hope to see you in the future for another 5 STAR visit.

Jeff Harris
Service Manager
847-348-6814
jharris@grossinger.com
Verified Customer on 04/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Omar"
My service guy, Omar, is the best.
My late husband took care of cars, so I tend to be lost with my car & Omar takes the time to expain things to me so I can make an educated decision when necessary.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 04/06/2018
Service Type: Maintenance
Review Created: 04/15/2018 01:14 PM
2cb30cf88f0117f4269569330f6f9967?s=28
JEFFREY L H., Service Manager at Grossinger Hyundai of Palatine responded on 04/16/2018

Thank you for the 5 STAR review. Hope to see you in the future for another 5 STAR visit.

Jeff Harris
Service Manager
847-348-6814
jharris@grossinger.com
Earnest B. on 04/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The people "
I have always serviced my car here because the employees are very friendly.
Vehicle: 2013 Hyundai Genesis
Category: Service
Service Date: 04/09/2018
Service Type: Repair
Review Created: 04/12/2018 12:11 PM
2cb30cf88f0117f4269569330f6f9967?s=28
JEFFREY L H., Service Manager at Grossinger Hyundai of Palatine responded on 04/12/2018

Thank you for the 5 STAR review. Hope to see you in the future for another 5 STAR visit.

Jeff Harris
Service Manager
847-348-6814
jharris@grossinger.com
Verified Customer on 04/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Great professional, courteous service. Great job
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 04/07/2018
Service Type: Repair
Review Created: 04/10/2018 03:02 PM
2cb30cf88f0117f4269569330f6f9967?s=28
JEFFREY L H., Service Manager at Grossinger Hyundai of Palatine responded on 04/11/2018

Thank you for the 5 STAR review. Hope to see you in the future  for another 5 STAR visit.

Jeff Harris
Service Manager
847-348-6814
jharris@grossinger.com
Verified Customer on 04/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service department"
Made an appointment, told them I would wait, they said it would take an hour and a half. After 45 minutes, service guy came and talked me to let me know what was going on. The car was then finished within 45 minutes as promised. This is a great improvement from .my last visit, where it took 2 hours before somebody came and talked to me and then another 1.5 hours before it was finished
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 04/07/2018
Service Type: Maintenance
Review Created: 04/10/2018 01:25 PM
2cb30cf88f0117f4269569330f6f9967?s=28
JEFFREY L H., Service Manager at Grossinger Hyundai of Palatine responded on 04/10/2018

Thank you for the 5 STAR review. Hope to see you in the future for another 5 STAR visit.

Jeff Harris
Service Manager
847-348-6814
jharris@grossinger.com
Monique C. on 04/10/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Review "
Overall good experience
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 04/05/2018
Service Type: Repair
Review Created: 04/10/2018 01:01 PM
2cb30cf88f0117f4269569330f6f9967?s=28
JEFFREY L H., Service Manager at Grossinger Hyundai of Palatine responded on 04/10/2018

Thank you for the review. Hope to see you in the future and earn that 5th STAR.

Jeff Harris
Service Manager
847-348-6814
jharris@grossinger.com
Ruth A. on 04/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service area -- PJ is great"
PJ was my service agent that day. He didn't pressure me to get services I didn't need. In fact, after telling him my husband liked to do the basic car maintenance stuff, he went through the recommended items and crossed off the ones that my husband was most likely to do. Also-- I was working remotely during my routine visit, and PJ let me use an empty office room to take a conference call. Work home away from home, allows me to get service done on my schedule.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 04/05/2018
Service Type: Repair
Review Created: 04/10/2018 12:07 PM
2cb30cf88f0117f4269569330f6f9967?s=28
JEFFREY L H., Service Manager at Grossinger Hyundai of Palatine responded on 04/10/2018

Thank you for the 5 STAR review. Hope to see you in the future for another 5 STAR visit.

Jeff Harris
Service Manager
847-348-6814
jharris@grossinger.com
Michael B. on 04/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good. communication"
👍👍👍👍👍
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 04/05/2018
Service Type: Repair
Review Created: 04/10/2018 11:07 AM
2cb30cf88f0117f4269569330f6f9967?s=28
JEFFREY L H., Service Manager at Grossinger Hyundai of Palatine responded on 04/10/2018

Thank you for the 5 STAR review. Hope to see you in the future for another 5 STAR visit.

Jeff Harris
Service Manager
847-348-6814
jharris@grossinger.com
John L. on 04/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Job"
Great Job
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 03/17/2018
Service Type: Repair
Review Created: 04/09/2018 03:45 PM
2cb30cf88f0117f4269569330f6f9967?s=28
JEFFREY L H., Service Manager at Grossinger Hyundai of Palatine responded on 04/10/2018

Thank you for the 5 STAR review. Hope to see you in the future for another 5 STAR visit.

Jeff Harris
Service Manager
847-348-6814
jharris@grossinger.com
Donald W. on 04/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Welcoming atmosphere "
Great atmosphere friendly associates and professional treatment.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 04/04/2018
Service Type: Repair
Review Created: 04/09/2018 12:37 PM
2cb30cf88f0117f4269569330f6f9967?s=28
JEFFREY L H., Service Manager at Grossinger Hyundai of Palatine responded on 04/09/2018

Thank you for the 5 STAR review. Hope to see you in the future for another 5 STAR visit.

Jeff Harris
Service Manager
847-348-6814
jharris@grossinger.com
Pamela O. on 04/08/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Staff"
Omar, Peter, and other staff members
are very knowledgeable and helpful.
However, Grossinger should grandfather
in customers who purchased their vehicles
from Patrick by honoring the $8.95 oil
change agreement.
Thank you ~
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 04/02/2018
Service Type: Maintenance
Review Created: 04/08/2018 09:01 PM
2cb30cf88f0117f4269569330f6f9967?s=28
JEFFREY L H., Service Manager at Grossinger Hyundai of Palatine responded on 04/09/2018

Thank you for the 5 STAR review. Hope to see you in the future for another 5 STAR visit.

Jeff Harris
Service Manager
847-348-6814
jharris@grossinger.com
Frederick D. on 04/08/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service "
I always get excellent whenever I go to the dealership.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 03/29/2018
Service Type: Maintenance
Review Created: 04/08/2018 08:47 PM
2cb30cf88f0117f4269569330f6f9967?s=28
JEFFREY L H., Service Manager at Grossinger Hyundai of Palatine responded on 04/09/2018

Thank you for the 5 STAR review. Hope to see you in the future for another 5 STAR visit.

Jeff Harris
Service Manager
847-348-6814
jharris@grossinger.com
William W. on 04/06/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service fine"
Service is fine. Have been extremely disappointed with the Tucson. I have owned or leased 4 Santa Fe’s before the Tucson. And I am so disappointed in the performance of the double clutch transmission I will probably NOT lease another Hyundai. Whoever designed that transmission and whoever approved it should be fired and lose their license as an engineer.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 03/29/2018
Service Type: Repair
Review Created: 04/06/2018 11:38 PM
2cb30cf88f0117f4269569330f6f9967?s=28
JEFFREY L H., Service Manager at Grossinger Hyundai of Palatine responded on 04/07/2018

Thank you for the 5 STAR review. Hope to see you in the future for another 5 STAR visit.

Jeff Harris
Service Manager
847-348-6814
jharris@grossinger.com
Displaying Review 1 - 20 of 1121 in total