Grossinger Hyundai of Palatine


Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5rating 4.58

1028 Reviews

ReScore Reviews™ (14)

ReScore
Overall Rating 4.2142879/5Overall Rating 4.2142879/5Overall Rating 4.2142879/5Overall Rating 4.2142879/5rating 4.2142879
Original
Overall Rating 1.9285714/5rating 1.9285714rating 1.9285714rating 1.9285714rating 1.9285714
92% Would Recommend
100% Business Response
Latest Review about 6 hours ago
Patricio C. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"60k miles review"
Thank you
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 02/17/2018
Service Type: Maintenance
Review Created: 02/20/2018 01:55 PM
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JEFFREY L H., Service Manager at Grossinger Hyundai of Palatine responded on 02/20/2018

Thank you for the 5 STAR review. Hope to see you in the future for another 5 STAR visit.

Jeff Harris
Service Manager
847-348-6814
jharris@grossinger.com
Joanne S. on 02/20/2018
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"The people!!"
I worked with TJ Hanania who explained my recall issues and my free inspection. The inspection showed some issues. TJ explained to me all the issues, their expense and their importance. Due to this information, I had a tail light fixed and a belt. I am saving for my breaks. I moved to Illinois three years ago and FINALLY found a place I can trust to take care of my pride & joy. TJ is a great asset to your dealership. He sat down with me and took the time to understand me & my position so we were able to take care of the most pressing issues. He made me feel comfortable. TJ explained and informed me so WE could make the best decisions. He did not come out saying you need to do this now! He explained impact and cost. He talked to me not at me. He explained, not intimidate me and for this you will see me again and anyone I can drag with me.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/14/2018
Service Type: Repair
Review Created: 02/20/2018 07:42 AM
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JEFFREY L H., Service Manager at Grossinger Hyundai of Palatine responded on 02/20/2018

Thank you for the 5 STAR review. Hope to see you in the future for another 5 STAR visit.

Jeff Harris
Service Manager
847-348-6814
jharris@grossinger.com
Vilma B. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"nice people"
nice people
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 02/10/2018
Service Type: Repair
Review Created: 02/20/2018 07:24 AM
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JEFFREY L H., Service Manager at Grossinger Hyundai of Palatine responded on 02/20/2018

Thank you for the 5 STAR review. Hope to see you in the future for another 5 STAR visit.

Jeff Harris
Service Manager
847-348-6814
jharris@grossinger.com
Melanie M. on 02/20/2018
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Head light replacement"
Was able to schedule next day and resolve problem quickly.
Vehicle: 2007 Hyundai Entourage
Category: Service
Service Date: 02/13/2018
Service Type: Maintenance
Review Created: 02/20/2018 06:22 AM
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JEFFREY L H., Service Manager at Grossinger Hyundai of Palatine responded on 02/20/2018

Thank you for your feedback. Hope to see you in the future and earn that 5th STAR.

Jeff Harris
Service Manager
847-348-6814
jharris@grossinger.com
Alexander L. on 02/19/2018
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"very solid car"
i would definitely recommend this car
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 02/14/2018
Service Type: Repair
Review Created: 02/19/2018 07:07 PM
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JEFFREY L H., Service Manager at Grossinger Hyundai of Palatine responded on 02/20/2018

Thank you for the 5 STAR review. Hope to see you in the future for another 5 STAR visit.

Jeff Harris
Service Manager
847-348-6814
jharris@grossinger.com
Arthur H. on 02/19/2018
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"Honest service "
The service people I dealt with were very friendly and honest.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 02/14/2018
Service Type: Repair
Review Created: 02/19/2018 01:40 PM
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JEFFREY L H., Service Manager at Grossinger Hyundai of Palatine responded on 02/19/2018

Thank you for the 5 STAR review. Hope to see you in the future for another 5 STAR visit.

Jeff Harris
Service Manager
847-348-6814
jharris@grossinger.com
Joseph G. on 02/19/2018
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"Clean and close by."
Everything was great.
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 02/07/2018
Service Type: Repair
Review Created: 02/19/2018 12:12 PM
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JEFFREY L H., Service Manager at Grossinger Hyundai of Palatine responded on 02/19/2018

Thank you for the 5 STAR review. Hope to see you in te future for another  5 STAR visit.

Jeff Harris
Service Manager
847-348-6814
jharris@grossinger.com
Igor B. on 02/17/2018
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"Good job"
Professional and quick service
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 02/10/2018
Service Type: Maintenance
Review Created: 02/17/2018 07:00 AM
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JEFFREY L H., Service Manager at Grossinger Hyundai of Palatine responded on 02/17/2018

Thank you for the 5 STAR review. Hope to see you in the future for another 5 STAR visit.

Jeff Harris
Service Manager
847-348-6814
jharris@grossinger.com
Linda L. on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thank you Pete Omar and Service Staff"
Pete and Omar and the entire Staff on the service department is why I continue to have my 2006 Tiberon serviced there!
Vehicle: 2006 Hyundai Tiburon
Category: Service
Service Date: 02/13/2018
Service Type: Maintenance
Review Created: 02/16/2018 06:30 PM
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JEFFREY L H., Service Manager at Grossinger Hyundai of Palatine responded on 02/17/2018

Thank you for the 5 STAR review. Hope to see you in the future for another 5 STAR visit.

Jeff Harris
Service Manager
847-348-6814
jharris@grossinger.com
Scott A. on 02/16/2018
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"Great Service at Grossinger Hyundai of Palatine"
THe service department honors appointments. The service writer, TJ, was friendly and courteous. He explain what service was needed now and which service could be defered to a later date. The work was completed as promised.
Vehicle: 2013 Hyundai Accent
Category: Service
Service Date: 02/13/2018
Service Type: Maintenance
Review Created: 02/16/2018 11:43 AM
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JEFFREY L H., Service Manager at Grossinger Hyundai of Palatine responded on 02/16/2018

Thank you for the 5 STAR review. HOpe to see you in the future for another 5 STAR visit.

Jeff Harris
Service Manager
847-348-6814
jharris@grossinger.com
Karol M. on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick service "
I like the online appointment booking for services.
Vehicle: 2014 Hyundai Elantra Gt
Category: Service
Service Date: 02/13/2018
Service Type: Repair
Review Created: 02/16/2018 11:20 AM
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JEFFREY L H., Service Manager at Grossinger Hyundai of Palatine responded on 02/16/2018

Thank you for the 5 STAR review. Hope to see you in the future for another 5 STAR visit.

Jeff Harris
Service Manager
847-348-6814
jharris@grossinger.com
Mollie F. on 02/15/2018
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"Great customer service"
They made sure I got my car fixed promptly and paid the minimum I could
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/12/2018
Service Type: Repair
Review Created: 02/15/2018 10:27 AM
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JEFFREY L H., Service Manager at Grossinger Hyundai of Palatine responded on 02/15/2018

Thank you for the 5 STAR review. Hope to see you in the future for another 5 STAR visit.

Jeff Harris
Service Manager
847-348-6814
jharris@grossinger.com
Verified Customer on 02/15/2018
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"customer svce and attention"
the treatment I received from the service department was very cordial and pleasant and my car was was ready in record time.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 01/31/2018
Service Type: Repair
Review Created: 02/15/2018 08:59 AM
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JEFFREY L H., Service Manager at Grossinger Hyundai of Palatine responded on 02/15/2018

Thank you for the 5 STAR review. Hope to see you in the future for another 5 STAR visit.

Jeff Harris
Service Manager
847-348-6814
jharris@grossinger.com
Verified Customer on 02/14/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service"
Close to home. Keeps my warranty valid
Vehicle: 2018 Hyundai Santa Fe
Category: Service
Service Date: 02/08/2018
Service Type: Maintenance
Review Created: 02/14/2018 04:18 AM
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JEFFREY L H., Service Manager at Grossinger Hyundai of Palatine responded on 02/14/2018

Thank you for the review. Hope to see you in the future and earn that 5th STAR.

Jeff Harris
Service Manager
847-348-6814
jharris@grossinger.com
Patricia S. on 02/13/2018
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"Recall fix"
Always timely and professional.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 02/08/2018
Service Type: Repair
Review Created: 02/13/2018 11:32 AM
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JEFFREY L H., Service Manager at Grossinger Hyundai of Palatine responded on 02/13/2018

Thank you for the 5 STAR review. Hope to see you in the future for another 5 STAR visit.

Jeff Harris
Service Manager
847-348-6814
jharris@grossinger.com
Jeff G. on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall"
As always, this visit was about as good as it gets. Service reps are always courteous and helpful. Waiting area is comfortable. Waiting for the service also gives time to look at the new models.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 02/06/2018
Service Type: Repair
Review Created: 02/13/2018 08:14 AM
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JEFFREY L H., Service Manager at Grossinger Hyundai of Palatine responded on 02/13/2018

Thank you for the 5 STAR review. Hope to see you in the future for another 5 STAR visit.

Jeff Harris
Service Manager
847-348-6814
jharris@grossinger.com
Cheryl K. on 02/12/2018
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"Respectful, Honest, Knowledgeable & Great Customer Service!! "
I had the best customer service experience at Grossinger Hyundai in Palatine. I have had many terrible and mediocre experiences at various auto shops and dealerships but finally found a place that I feel respected and put first. I brought my car in on a Monday morning and it was finished by the end of the same day. I also received communication throughout the day on the status of my car, a full explanation of what needed to be fixed, no pressure to fix everything on the car, and I was not talked down to because I'm a woman-assuming I didn't know anything about cars. Unfortunately, women are still getting taken advantage of and talked down to within this field, but Grossinger Hyundai's service department was the best I've experienced. They even filled my tire that was low, filled my windshield wiper fluid that was low and gave me a free car wash voucer; these were a first for me. Thank you for the great service, I will never go anywhere else!!
Vehicle: 2012 Hyundai Genesis Co
Category: Service
Service Date: 01/30/2018
Service Type: Maintenance
Review Created: 02/12/2018 08:41 PM
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JEFFREY L H., Service Manager at Grossinger Hyundai of Palatine responded on 02/13/2018

Thank you for the 5 STAR review. Hope to see you in the future for another 5 STAR visit.

Jeff Harris
Service Manager
847-348-6814
jharris@grossinger.com
Scott K. on 02/12/2018
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"attention to my request"
Service department provided what I needed and I was explained what I needed to know
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/07/2018
Service Type: Repair
Review Created: 02/12/2018 03:03 PM
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JEFFREY L H., Service Manager at Grossinger Hyundai of Palatine responded on 02/12/2018

Thank you for the 5 STAR review. Hope to see you in the future for another 5 STAR visit.

Jeff Harris
Service Manager
847-348-6814
jharris@grossinger.com
Barbara B. on 02/11/2018
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"Recall work"
TJ Hanania was very nice & seemed to like what he was doing. Personable & kind. Now I will see if the recall work by the mechanics was complete by not having a problem. Thank you.
Vehicle: 2013 Hyundai Elantra Gt
Category: Service
Service Date: 02/06/2018
Service Type: Repair
Review Created: 02/11/2018 01:08 PM
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JEFFREY L H., Service Manager at Grossinger Hyundai of Palatine responded on 02/12/2018

Thank you for the 5 STAR review. Hope to see you in the future for another 5 STAR visit.

Jeff Harris
Service Manager
847-348-6814
jharris@grossinger.com
Harris M. on 02/10/2018
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"Great place"
Friendly staff :)
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 01/10/2018
Service Type: Repair
Review Created: 02/10/2018 08:04 AM
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JEFFREY L H., Service Manager at Grossinger Hyundai of Palatine responded on 02/10/2018

Thank you for the 5 STAR review. Hope to see you in the future for another 5 STAR visit.

Jeff Harris
Service Manager
847-348-6814
jharris@grossinger.com
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