Grove Auto Center LLC


Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

115 Reviews

96% Would Recommend
Latest Review 4 days ago
Nicole S. on 01/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great company - Great Ethics"
We have mostly dealt with Cort regarding our service needs. He is friendly, professional, and fair. For the first time in a long time, we feel like we have a mechanic we can trust!! We will definitely continue to come back to Grove Auto Center for all three of our vehicles. It is nice to see that there are still companies out there that understand CUSTOMER SERVICE and ethical business practices.
Vehicle: Subaru Impreza Sedan (Natl)
Service Date: 12/29/2017
Review Created: 01/15/2018 08:33 AM
Maribell M. on 01/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Maribell said she was super-satisfied with the help the staff gave her. They're great at what they do.
Vehicle: Ford Expedition
Category: Service
Service Date: 01/08/2018
Review Created: 01/15/2018
This review was collected via phone interview by Customer Research Inc.
Larry V. on 01/11/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Larry said he was treated well and he was given a good explanation of the service.
Vehicle: Honda CR-V
Category: Service
Service Date: 01/08/2018
Review Created: 01/11/2018
This review was collected via phone interview by Customer Research Inc.
Court T. on 01/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thanks!"
Good job!
Vehicle: Toyota Camry
Service Date: 01/08/2018
Review Created: 01/09/2018 09:56 PM
Tim K. on 01/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Tim said the staff were very helpful. They did great work.
Vehicle: Dodge Pickup
Category: Service
Service Date: 12/21/2017
Review Created: 01/09/2018
This review was collected via phone interview by Customer Research Inc.
DOUG C. on 01/06/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional services"
A very friendly staff. It is a pleasure to business with them.
Vehicle: Suzuki Grand Vitara
Service Date: 01/06/2018
Review Created: 01/06/2018 08:13 PM
Rebecca E. on 01/06/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Rebecca said the business provided excellent customer service and they were very helpful.
Vehicle: GMC Jimmy
Category: Service
Service Date: 12/28/2017
Review Created: 01/06/2018
This review was collected via phone interview by Customer Research Inc.
Olivia B. on 01/06/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Olivia said the business is great.
Vehicle: Ford Fusion
Category: Service
Service Date: 12/21/2017
Review Created: 01/06/2018
This review was collected via phone interview by Customer Research Inc.
Jeff R. on 01/05/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Jeff said this business did a good job.
Vehicle: Nissan Altima
Category: Service
Service Date: 12/14/2017
Review Created: 01/05/2018
This review was collected via phone interview by Customer Research Inc.
Humbertl G. on 12/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Humbertl said the business provides good customer service and he recommends them.
Vehicle: Ford Mustang
Category: Service
Service Date: 12/19/2017
Review Created: 12/22/2017
This review was collected via phone interview by Customer Research Inc.
Patrick H. on 12/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Patrick said the staff members made everything easy and smooth.
Vehicle: Subaru Outback
Category: Service
Service Date: 12/14/2017
Review Created: 12/20/2017
This review was collected via phone interview by Customer Research Inc.
Chris E. on 12/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Chris he has been going to the business for awhile. They never recommend any work that isn't needed and they are up front.
Vehicle: GMC Yukon XL
Category: Service
Service Date: 12/12/2017
Review Created: 12/15/2017
This review was collected via phone interview by Customer Research Inc.
Doug N. on 12/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Doug said the employees did a fine service for him.
Vehicle: Lexus RX 400h
Category: Service
Service Date: 12/09/2017
Review Created: 12/14/2017
This review was collected via phone interview by Customer Research Inc.
Bonifacio B. on 12/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Bonifacio said the business is good, fast, and friendly.
Vehicle: Honda Civic
Category: Service
Service Date: 12/09/2017
Review Created: 12/14/2017
This review was collected via phone interview by Customer Research Inc.
Ignacio E. on 12/12/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Ignacio said the business is great. But he had to return to the business to finish fixing his vehicle.
Vehicle: Mazda Mazda3
Category: Service
Service Date: 11/29/2017
Review Created: 12/12/2017
This review was collected via phone interview by Customer Research Inc.
Benjamin S. on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Benjamin said he appreciated the ease of communication he had with the staff.
Vehicle: Ford Freestar Wagon
Category: Service
Service Date: 11/25/2017
Review Created: 12/12/2017
This review was collected via phone interview by Customer Research Inc.
William B. on 12/07/2017
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
William said he didn't think this business took care of everything he wanted them to do while he was there. He'd received a quote on the recommended work from a different business, and the staff ended up doing less than the facility recommended. When he picked up his vehicle he asked the accountant to recap what they did, and it was significantly less than what was on the paperwork. He asked the accountant to tell the manager to give him a call to review the service, and he never received a callback. He stated he felt there were some discrepancies between what the staff said they did and what was on the paperwork.
Vehicle: Chrysler 300
Category: Service
Service Date: 12/04/2017
Review Created: 12/07/2017
This review was collected via phone interview by Customer Research Inc.
Mathew P. on 12/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Mathew said the business was quick and the experience was great all across the board.
Vehicle: BMW ActiveHybrid 3
Category: Service
Service Date: 11/27/2017
Review Created: 12/06/2017
This review was collected via phone interview by Customer Research Inc.
Shawn C. on 12/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Shawn said this business was nice. They did an excellent job on his vehicle.
Vehicle: Toyota Camry
Category: Service
Service Date: 12/01/2017
Review Created: 12/05/2017
This review was collected via phone interview by Customer Research Inc.
Debra J. on 12/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Customer Service"
My vehicle stopped running and I had to get it towed into the shop, they had no idea that it was coming in. When I walked in I was greeted with a smile and how can we help you today! They accepted the work on my vehicle, but they also made sure I was ok. They offered me a loaner vehicle to use FREE during the time it took to fix my vehicle. Any time that I had to go into the shop I am greeted with a friendly smile and they remember my name! My vehicle runs better than ever!
Vehicle: Chevrolet Equinox
Service Date: 11/17/2017
Review Created: 12/02/2017 10:28 AM
Displaying Review 1 - 20 of 115 in total