Reviews
LV
Leif V.
MONTGOMERY, TX
Verified
Leif said he's been doing business with them for more than 20 years. The staff is very capable and very nice. He is pleased with the tremendous customer service they provided. He's very happy with them and he will recommend them to all his friends.
Recommended
This review was collected via phone interview by Customer Research Inc.
TH
Thomas H.
HOUSTON, TX
Verified
Thomas said the staff took care of everything. He said they handled everything he needed, and they provided the service in a very timely fashion.
Recommended
This review was collected via phone interview by Customer Research Inc.
TW
Travis W.
PANORAMA VLG, TX
Verified
Travis said he had trouble calling them to schedule and left a couple of voicemails. Everything went smoothly after they got in contact with them. There was a 1 day delay, but he was not given a reason for the cause.
Recommended
This review was collected via phone interview by Customer Research Inc.
HH
Hans H.
SPRING, TX
Verified
Hans said he's very happy with the service he's received and his vehicle was only a day late due to parts.
Recommended
This review was collected via phone interview by Customer Research Inc.
KS
Kurt S.
MONTGOMERY, TX
Verified
Kurt said it was hard to schedule an appointment, but other than that the service was great.
Recommended
This review was collected via phone interview by Customer Research Inc.
TC
Terry C.
WILLIS, TX
Verified
Terry said he's been in twice and both times it's turned out great.
Recommended
This review was collected via phone interview by Customer Research Inc.
MW
Michael W.
THE WOODLANDS, TX
Verified
Michael said Jonathan in the office was really great and he kept him updated on the progress.
Recommended
This review was collected via phone interview by Customer Research Inc.
ER
Ellen R.
MONTGOMERY, TX
Verified
Ellen said their vehicle was two days delayed due to parts.
Recommended
This review was collected via phone interview by Customer Research Inc.
MD
Miles D.
CONROE, TX
Verified
Miles said the repair came out like he expected.
Recommended
This review was collected via phone interview by Customer Research Inc.
RC
Robert C.
CONROE, TX
Verified
Robert said it took a couple of days to get the parts in and that was fine.
Recommended
This review was collected via phone interview by Customer Research Inc.
BP
Billie P.
MAGNOLIA, TX
Verified
Billie said everything was great with the business's work. She said she has been with them since 1998 and the work has always been excellent. The vehicle was not ready when promised due to a parts delay but she did not elaborate as to how late the vehicle was.
Recommended
This review was collected via phone interview by Customer Research Inc.
AB
Arnold B.
CONROE, TX
Verified
Arnold said the staff was very accommodating. The workmanship on the vehicle was outstanding. The people were well trained, effective and courteous.
Recommended
This review was collected via phone interview by Customer Research Inc.
MC
Mary C.
CLEVELAND, TX
Verified
Mary said the staff took care of her repair quickly. They got her vehicle in, repaired it, and got it out.
Recommended
This review was collected via phone interview by Customer Research Inc.
BB
Brad B.
MONTGOMERY, TX
Verified
Brad said his service advisor was in constant communication with him and was eager to please.
Recommended
This review was collected via phone interview by Customer Research Inc.
NM
Nicole M.
SPRING, TX
Verified
Nicole said the staff were just wonderful to work with. They were patient with her and kind enough to talk to her dad thoroughly and making sure that he knew what was going on with the experience. She appreciates that they went the extra mile to have her dad understand the process.
Recommended
This review was collected via phone interview by Customer Research Inc.
SB
Steven B.
WILLIS, TX
Verified
Steven said his vehicle was totaled, but the staff did everything they could do and everything worked out properly.
Recommended
This review was collected via phone interview by Customer Research Inc.
MB
Madun B.
CONROE, TX
Verified
Madun said the staff took care of him and Jarrus was very good.
Recommended
This review was collected via phone interview by Customer Research Inc.
BM
Britney M.
TRINITY, TX
Verified
Britney said when she came to pick up her vehicle there was clear coat splattered all over it. She was not happy with the quality of the repair because of the clear coat splatter. She was not very satisfied with the way she was treated because she had to come back several different times for repairs. She had to call in for status updates. She was told 3 different times that her vehicle would be ready and it was not. It was delayed by about 2 weeks because of part delays. She would not recommend this business for the reasons already stated.
This review was collected via phone interview by Customer Research Inc.
JP
Jennifer P.
CONROE, TX
Verified
Jennifer chose not to elaborate on her satisfaction with the quality of the repair but said that it was minor. She said everything was great.
Recommended
This review was collected via phone interview by Customer Research Inc.
TM
Thomas M.
CONROE, TX
Verified
Spoke with Marty. She said they had to call this facility to get updates on his vehicle's status. He said his vehicle was not ready when promised, but he did not elaborate as to how late the vehicle was or the cause of the delay.
Recommended
This review was collected via phone interview by Customer Research Inc.