Gullo Toyota Collision Center

Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

1950 Reviews

98% Would Recommend
Latest Review 5 days ago

Reviews


RW
Robert W.
SPRING, TX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/14/2019 Category: Collision
Robert said that the staff at this business had to redo some parts of the repair, afterwards everything was fine.
This review was collected via phone interview by Customer Research Inc.

EV
Earl V.
MONTGOMERY, TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Collision
Spoke with Patricia. She said every thing was wonderful at this business. There is a light in the front of her vehicle that is not working. It is a small light she is unsure of what it is called but mentioned it may be a fog light, Everything else was fine. Every one was nice.
This review was collected via phone interview by Customer Research Inc.

SK
Stuart K.
THE WOODLANDS, TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Collision
Stuart said the staff were courteous and informative. They did everything they said they would do as far as follow up calls and working with the insurance company.
This review was collected via phone interview by Customer Research Inc.

LD
Leo D.
MONTGOMERY, TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Collision
Spoke with Kellie. She said the staff are absolutely fantastic, and the customer service goes above and beyond.
This review was collected via phone interview by Customer Research Inc.

TS
Timothy S.
TOMBALL, TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019 Category: Collision
Timothy said the repairs the business provided were good. He had no issues.
This review was collected via phone interview by Customer Research Inc.

SJ
Sharon J.
CONROE, TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019 Category: Collision
Sharon said this business did a great job. They called her daily and let her know what was going on at all times , there were no surprises. They even helped her with the rental vehicle.
This review was collected via phone interview by Customer Research Inc.

BA
Brian A.
CONROE, TX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/11/2019 Category: Collision
Brian said that there was a week delay because the business had to work things out with the insurance.
This review was collected via phone interview by Customer Research Inc.

GA
Glenn A.
MONTGOMERY, TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2019 Category: Collision
Glenn said Iman an employee at this business was very attentive. He had good detail and good follow up. When he said he would call back he called back. He did not have to keep calling him , customer service wise it was very well done. Iman needs a pat on the back. The vehicle had to go back a 2nd time to get redone a little bit , but the 2nd time it was very good. The service department is where he was not happy. He is unsure if the staff are on commission because they did the work okay, but they tried to tell him there was more wrong with his vehicle then there was.
This review was collected via phone interview by Customer Research Inc.

RA
Richard A.
JEWETT, TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2019 Category: Collision
Richard said the business did a great job.
This review was collected via phone interview by Customer Research Inc.

AA
Alexis A.
CONROE, TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2019 Category: Collision
Alexis said the business was very helpful. They kept him informed during the entire process. Everyone was very kind.
This review was collected via phone interview by Customer Research Inc.

RF
Ralph F.
CLEVELAND, TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2019 Category: Collision
Ralph said the business did a good job. The repair looks good and they were really honest about everything.
This review was collected via phone interview by Customer Research Inc.

CA
Chelsea A.
SPRING, TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2019 Category: Collision
Chelsea said the business always takes care of her and makes sure she is satisfied. Her vehicle was not ready when promised, because they needed an extra day to let the paint dry, but she feels her vehicle was ready when it was expected.
This review was collected via phone interview by Customer Research Inc.

EB
Ella B.
TRINITY, TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2019 Category: Collision
Ella said this business followed up and they did what they were supposed to do. She said the work at this business was good. She was pleased with their customer service, she was happy she went there.
This review was collected via phone interview by Customer Research Inc.

LC
Lawrence C.
SPRING, TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2019 Category: Collision
Spoke with Lawrence's son. He said Jonathan was very professional and kept him up to date even though the work took a long time. He said after he got the vehicle back there were a couple of little things that had been overlooked, so they took the vehicle right back in and Jonathan was helpful in getting him transportation. Jonathan was very good at his job and everything has been right with the vehicle since he got it back. This has been the best experience he's had. He said his vehicle was not ready when promised because they had some trouble getting parts but he did not elaborate as to how late his vehicle was.
This review was collected via phone interview by Customer Research Inc.

BF
Billie F.
COLDSPRING, TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2019 Category: Collision
Billie said the manager did a good job informing her about the work. She appreciates him. One of the parts did not arrive, when scheduled. This delayed the repair process a couple of days.
This review was collected via phone interview by Customer Research Inc.

JN
Jason N.
CONROE, TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2019 Category: Collision
Jason said that the business is awesome.
This review was collected via phone interview by Customer Research Inc.

RP
Richard P.
MONTGOMERY, TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2019 Category: Collision
Richard said he would definitely recommend this business.
This review was collected via phone interview by Customer Research Inc.

LG
Luis G.
NEW CANEY, TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2019 Category: Collision
Luis said his overall experience was great. There were no issues. Everyone from Karen to Enad were nice. They kept him in the loop. Their communication was very good.
This review was collected via phone interview by Customer Research Inc.

VB
Victoria B.
MONTGOMERY, TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/23/2019 Category: Collision
Victoria said she is treated with respect at this business. The customer is first. They're very, very customer oriented. If there is a delay, they'll apologize. She would never take her vehicle anywhere else. If the customer does not need something done, the staff will always tell them. She's really grateful. She stated she does not find that this business is really expensive.
This review was collected via phone interview by Customer Research Inc.

VS
Victor S.
MONTGOMERY, TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2019 Category: Collision
Victor said the people were friendly.
This review was collected via phone interview by Customer Research Inc.