Gullo Toyota Collision Center

Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8

(2,380 Reviews)

98% Would Recommend
Latest Review 7 days ago

Reviews


JD
Jed D.
WILLIS, TX
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/12/2019 Category: Collision
Jed said the business had his vehicle for a total of over 20 days. They did not have his vehicle finished on time because they were waiting on the insurance company to approve repairs. He stated he was not satisfied with the way he was treated because he feels they could have pushed to get his vehicle finished earlier.

JH
Joseph H.
WILLIS, TX
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/12/2018 Category: Collision
Joseph said the vehicle was delayed because the mechanic forgot to paint a part of his vehicle. He did not elaborate as to exactly how late the vehicle was.

MR
Mary R.
MONTGOMERY, TX
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/26/2017 Category: Collision
Spoke with Leonard. He said the repair work was great but the business had a major lack of communication. He had to call on the day the vehicle should have been finished to find out it was going to be delayed. After that, he had to continue calling to learn about the status of his vehicle. His vehicle was delayed by a total of 5 days because there was a parts delay. He would have been completely satisfied if only the business had communicated better.

VR
Veronica R.
PORTER, TX
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/04/2017 Category: Collision
Veronica said this business did not fix her vehicle properly. There is burnt paint on the door and side panel. The vehicle was delayed a few minutes. When she went in to pick up the vehicle, she saw some scratches, so they buffed it some more while she waited. She thinks they may have burnt the paint while they were buffing it. She would not refer this business to friends or family for reasons previously stated.

BC
Brian C.
WALLER, TX
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/03/2017 Category: Collision
Brian said he has purchased vehicles from the associated dealership and dealt with this business before. They are usually satisfied but he was disappointed during his recent experience. The day after he picked up the vehicle, he noticed it was not driving straight. His wife called the business and was told all it takes is to go over one speed bump and everything would be settled. The person told his wife there is a speed bump that appears as soon as one leaves this business. His vehicle is still not driving straight and it needs correcting. There was not an offer to correct the alignment. In the beginning of the repair experience, he was kept informed but he had to call for updates towards the end. They kept changing the delivery date. His vehicle was delayed for 3 or 4 days due to one of the parts being late. If the business corrects the problem, he would recommend them. At this point in time, he would not recommend them due to the reasons stated.

KH
Keely H.
Texas
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/12/2016 Category: Collision
Keely said she is very upset because the work was not as expected, her vehicle is still damaged and it needs to be redone. She expected the repair to be excellent but it was not. There were dents that were caused by another business so they sent it there. She has told other people not to go there. They did not call her with updates, they called when it was finished. There was no promise of time. The employees were very kind.

JB
Jonathan B.
Texas
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/21/2014 Category: Collision
Jonathan said the customer service was good however the paint job was not. The business told him it was hard to match up the original paint color. He will take it back and have the vehicle redone.

TB
Tom B.
Texas
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/09/2014 Category: Collision
Tom said they didn't know what they were doing because they didn't look into the problems until a problem arose. The steering column was repaired but they didn't fix the key ignition wasn't fixed and the status bar wasn't working. There was a 3 week delay due to the additional work being found and needed to be fixed. Due to this experience he would not recommend them.

RS
Ronald S.
Texas
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/04/2014 Category: Collision
Spoke with Ronald's wife. She said she shouldn't have had to come back to have her license plate put back on. They drilled holes in the bumper and they should not have done that.

KO
Keith O.
Texas
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/31/2014 Category: Collision
Keith said he waited an additional 4 or 5 days for the repairs to be completed because they ordered the wrong parts and he had to wait for the correct parts to come in.

EW
Edward W.
Texas
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/21/2014 Category: Collision
Edward said he got his vehicle back from this business and there was a leak in the radiator hose, the hood would not shut all the way, and the air conditioning system did not work. His vehicle was a day later than promised but he is unsure what caused the delay. He would not recommend them because of this recent experience. He said he had gotten his registration sticker right before his accident and put it in his glove box until they replaced the windshield, but when he got his vehicle back from this business the sticker was not in his vehicle.

RI
Richard I.
Texas
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/15/2013 Category: Collision
Richard said when his vehicle was being serviced by this business's affiliate service department they dented one of his doors. They sent his vehicle to this business to fix the dent. This business did an excellent job fixing the dent, but they put a scratch in one of his other doors. He stated he did not report the scratch to anyone because he was afraid they would think he was picky.

TS
Travis S.
Texas
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/19/2013 Category: Collision
Travis said it took forever to get his vehicle back and he still has a problem with it. He said an axle is bent and they should have noticed it while his vehicle was at this business. The tire almost came off. He was told the flap inside his vehicle was stuck because he had trouble trying to fill up his gas tank. He chose not to elaborate, but it works now. He said there was an insurance company delay, but he does not remember how long the delay was. He took his vehicle back to this business to have the issue with the axle fixed. He would not recommend this business based on this experience.

BG
Biannca G.
Texas
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/18/2013 Category: Collision
Biannca said the vehicle was late by 1 week. This business did not call to alert her to the delays. The causes of the delays were washing the vehicle, inspecting it, and other reasons that Biannca could not remember. The workmanship was good and she was happy with it.

JR
Jeanette R.
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/11/2012 Category: Collision
Spoke with Jeanette's husband. He had said it was still not perfect, but did not elaborate on what, only that it had to do with the paint. He did not elaborate on the way he was treated. The vehicle was a day late, but he did not elaborate why, and he needed it for his job.