When I picked up the vehicle my exhaust was dangling and they did not notice or do an inspection of the work I had to point it out and wait another 10 minutes while they fixed it. Sounds like a minor oversight but it did not instill confidence. I advised the tech to please do an inspection and make sure all is good as we have a drive home and would rather not have to come back at this point. Also I was advised a week and it took 2 weeks since they wanted to try and not use a Subaru Hitch so they took a week to order the hitch that’s what delayed the repairs. This was very inconvenient for me and my family as we have 4 kids no rental and this accident was not my wife’s fault in top of paying a deductible to get my car back. It was not what I was expecting highly disappointed I would have when with Apple Subaru only reason I went with Hanover because it was a certified collision repair but it seems that’s just a marketing tactic. I will be doing a full inspection and taking it to a second shop to make sure.

Wendy M. from Hanover Collision Center responded on 01/25/2024 06:13 AM

Dear Arturo, we apologize for the oversight regarding your exhaust and the inconvenience it caused. We understand the importance of thorough inspections and will ensure this doesn't happen in the future. Regarding the delay in ordering the hitch, we apologize for the inconvenience caused to you and your family. We strive to provide timely repairs and will work on improving our communication to avoid such situations. If there's anything we can do to assist you further, please let us know. Your satisfaction is important to us.

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