Overview

Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5rating 4.61

2085 Reviews

ReScore Reviews™ (43)

ReScore
Overall Rating 4.1860477/5Overall Rating 4.1860477/5Overall Rating 4.1860477/5Overall Rating 4.1860477/5rating 4.1860477
Original
Overall Rating 2.32558/5Overall Rating 2.32558/5rating 2.32558rating 2.32558rating 2.32558
93% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


NO
Nancy O.
Columbus, OH
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Service-Friendly
All is good except this survey. I have no comments yet it won't let me submit the survey without them.
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JOHN W B. from Hatfield Hyundai responded on 05/26/2018

Good morning, thank you for the great survey we really appreciate you taking the time to complete it for us. Also thank you for choosing Hatfield Hyundai as your servicing dealer .We really appreciate your business and look to seeing you in the future for your vehicle needs .Have a great day, and a great summer and safe holiday.


Anonymous avatar
Verified Customer
Hilliard, OH
2015 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Awesome service
Had a really over the top great service experience here. I got new tires put on the vehicle and got a nail in one 2 days later. Hyundai fixed me up, got the problem fixed, and I was on my way. They went above and beyond for my visit this time. Thanks so much for the great experience.
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JOHN W B. from Hatfield Hyundai responded on 05/25/2018

Good afternoon, thank you for the great survey we really appreciate you taking the time to complete it for us. Also thank you for choosing Hatfield Hyundai as your servicing dealer. We hope that you will continue to come to us for your vehicles service needs. Have a great day!


ID
Ilene D.
Chillicothe, OH
2012 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Service people
Hatfield is more through and kind than heernstein in Chillicothe. Last time I was there service was very rude
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JOHN W B. from Hatfield Hyundai responded on 05/25/2018

Good morning, thank you for the great survey we really appreciate you taking the time to complete it for us. Also thank you for choosing Hatfield Hyundai as your servicing dealer .We really appreciate your business and look to seeing you in the future for your vehicle needs .Have a great day, and a great summer and safe holiday.

 


Anonymous avatar
Verified Customer
Columbus, OH
2012 Hyundai Sonata
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/25/2018 Category: Service
Good Customer Service
Great customer service. Friendly. Knowledgeable. Take good care of my car. I really feel like I am in good hands when I come to the dealership.
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JOHN W B. from Hatfield Hyundai responded on 05/25/2018

Good morning, thank you for the great survey we really appreciate you taking the time to complete it for us. Also thank you for choosing Hatfield Hyundai as your servicing dealer .We really appreciate your business and look to seeing you in the future for your vehicle needs .Have a great day, and a great summer and safe holiday.

 


Anonymous avatar
Verified Customer
Columbus, OH
2018 Hyundai Elantra
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/24/2018 Category: Service
Took too long
I think the turnaround time for my car was too long. I think there are opportunities to improve throughput handling and thus, customer satisfaction.
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JOHN W B. from Hatfield Hyundai responded on 05/25/2018

we will be in contact with you asap.

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JOHN W B. from Hatfield Hyundai responded on 05/25/2018

Good morning, thank you for your input we do take this seriously and have talked to all parties involved. She was following the rules but there should have been the fact you just needed car unlocked which is no problem. We really want to apologize for this last visit and would like to know that since you were happy with the advisor and he did meet your expectations (paperwork unfortunately is slow due to volume ) at times the system will slow down. But in any case if you were 100% happy with the advisor he is the one who is actually scored on this survey , would you be interested in re scoring him?


Anonymous avatar
Verified Customer
Reynoldsburg, OH
2018 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Treated with courtesy and employees very efficient
Work done in very timely manner.
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JOHN W B. from Hatfield Hyundai responded on 05/25/2018

Good morning, thank you for the great survey we really appreciate you taking the time to complete it for us. Also thank you for choosing Hatfield Hyundai as your servicing dealer .We really appreciate your business and look to seeing you in the future for your vehicle needs .Have a great day, and a great summer and safe holiday.


Anonymous avatar
Verified Customer
Columbus, OH
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Best Service Shop Around
Best service center ever.
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JOHN W B. from Hatfield Hyundai responded on 05/25/2018

Good morning, thank you for the great survey we really appreciate you taking the time to complete it for us. Also thank you for choosing Hatfield Hyundai as your servicing dealer .We really appreciate your business and look to seeing you in the future for your vehicle needs .Have a great day, and a great summer and safe holiday.


Anonymous avatar
Verified Customer
Orient, OH
2018 Hyundai Santa Fe S
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/24/2018 Category: Service
Cc
Friendly people.
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JOHN W B. from Hatfield Hyundai responded on 05/24/2018

Good morning, thank you for the great survey we really appreciate you taking the time to complete it for us. Also thank you for choosing Hatfield Hyundai as your servicing dealer .We really appreciate your business and look to seeing you in the future for your vehicle needs .Have a great day, and a great summer


Anonymous avatar
Verified Customer
Grove City, OH
2018 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
great service, fair price
I'll likely return
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JOHN W B. from Hatfield Hyundai responded on 05/24/2018

Good morning, thank you for the great survey we really appreciate you taking the time to complete it for us. Also thank you for choosing Hatfield Hyundai as your servicing dealer .We really appreciate your business and look to seeing you in the future for your vehicle needs .Have a great day, and a great summer


RC
Robert C.
Columbus, OH
2018 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Great Service
The staff was friendly and very quick. As soon as I pulled into the garage someone greeted me at my car.
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JOHN W B. from Hatfield Hyundai responded on 05/24/2018

Good morning, thank you for the great survey we really appreciate you taking the time to complete it for us. Also thank you for choosing Hatfield Hyundai as your servicing dealer .We really appreciate your business and look to seeing you in the future for your vehicle needs .Have a great day, and a great summer


Anonymous avatar
Verified Customer
Columbus, OH
2015 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Friendly Service
Team was very friendly and the service was great. In and out in a timely manner
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JOHN W B. from Hatfield Hyundai responded on 05/24/2018

Good morning, thank you for the great survey we really appreciate you taking the time to complete it for us. Also thank you for choosing Hatfield Hyundai as your servicing dealer .We really appreciate your business and look to seeing you in the future for your vehicle needs .Have a great day, and a great summer


TN
Theodore N.
Columbus, OH
2017 Hyundai Azera
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Always great service!
Always fast and good service at Hatfield.

MP
Matthew P.
Fredericktown, OH
2014 Hyundai Tucson
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/23/2018 Category: Service
Service
Service was as aspected and they fixed it same day
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JOHN W B. from Hatfield Hyundai responded on 05/23/2018

Good afternoon, thank you for the great survey we really appreciate you taking the time to complete it for us. Also thank you for choosing Hatfield Hyundai as your servicing dealer. We hope that you will continue to come to us for your vehicles service needs. Have a great day!


Anonymous avatar
Verified Customer
Columbus, OH
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Excellent Rating
Friendly staff. Work done on time.
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JOHN W B. from Hatfield Hyundai responded on 05/22/2018

Good morning, thank you for the great survey we really appreciate you taking the time to complete it for us. Also thank you for choosing Hatfield Hyundai as your servicing dealer .We really appreciate your business and look to seeing you in the future for your vehicle needs .Have a great day, and a great summer

 


Anonymous avatar
Verified Customer
Columbus, OH
2015 Hyundai Santa Fe S
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/20/2018 Category: Service
Blower Needed Serviced
I went in for a blower problem. Was told I needed a new blower. Whatever they did fixed the blower shouldn't have ordered a new part.
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JOHN W B. from Hatfield Hyundai responded on 05/21/2018

we will be in contact with you soon.


Anonymous avatar
Verified Customer
Columbus, OH
2015 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Awesome!
Great Service
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JOHN W B. from Hatfield Hyundai responded on 05/19/2018

Good morning, thank you for the great survey we really appreciate you taking the time to complete it for us. Also thank you for choosing Hatfield Hyundai as your servicing dealer .We really appreciate your business and look to seeing you in the future for your vehicle needs .Have a great day, and a great summer

 


JH
Jerry H.
Grove City, OH
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Great service
Overall all very satisfied.
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JOHN W B. from Hatfield Hyundai responded on 05/18/2018

Good afternoon, thank you for the great survey we really appreciate you taking the time to complete it for us. Also thank you for choosing Hatfield Hyundai as your servicing dealer. We hope that you will continue to come to us for your vehicles service needs. Have a great day!


MG
Martha G.
Grove City, OH
2011 Hyundai Veracruz
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Helpful
This dealership helps find the best price for whatever maintenance we need. They explain what needs to be done and why.
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JOHN W B. from Hatfield Hyundai responded on 05/18/2018

Good morning, thank you for the great survey we really appreciate you taking the time to complete it for us. Also thank you for choosing Hatfield Hyundai as your servicing dealer .We really appreciate your business and look to seeing you in the future for your vehicle needs .Have a great day, and a great summer

 


JG
James G.
Blacklick, OH
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Very Happy
I had to make an appointment and come in to get a recall taken care of. Upon arriving I was told that my vehicle had a second recall that I was also have to get taken care of. They were able to complete both recalled items on this one visit and that made me extremely happy.
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JOHN W B. from Hatfield Hyundai responded on 05/16/2018

Good afternoon, thank you for the great survey we really appreciate you taking the time to complete it for us. Also thank you for choosing Hatfield Hyundai as your servicing dealer. We hope that you will continue to come to us for your vehicles service needs. Have a great day!


MA
Martin A.
Galloway, OH
2018 Hyundai Elantra Gt
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/15/2018 Category: Service
Looking our for your customer post sale.
No support by dealership to share in the cost if a new tire which had to be replaced at 3,000 miles.
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JOHN W B. from Hatfield Hyundai responded on 05/15/2018

WE WILL BE IN CONTACT WITH YOU SOON