Overview

Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5rating 4.63

2560 Reviews

ReScore Reviews™ (59)

ReScore
Overall Rating 4.2372856/5Overall Rating 4.2372856/5Overall Rating 4.2372856/5Overall Rating 4.2372856/5rating 4.2372856
Original
Overall Rating 2.4067766/5Overall Rating 2.4067766/5rating 2.4067766rating 2.4067766rating 2.4067766
93% Would Recommend
100% Business Response
Latest Review about 9 hours ago

Reviews


SM
Sharon M.
West Jefferson, OH
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Service review
The service was good, the technician explained things thoroughly to me when it was done. The only dislike was the wait time, which was 2.5 hours.
JOHN W B. from Hatfield Hyundai responded on 01/15/2019

Thank you for the 5 stars”


JH
Jacob H.
Columbus, OH
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Friendly service
Friendly sevice and accommodating.
JOHN W B. from Hatfield Hyundai responded on 01/15/2019

Thank you for taking the time to fill out our survey”
“Your feedback is very valuable to our dealership”


LS
Linda S.
Grove City, OH
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Great Service
I have been very pleased with my Hyundai Santa Fe and with the service I receive at Hatfield Hyundai.
JOHN W B. from Hatfield Hyundai responded on 01/15/2019

“Thank you so much for the great review”
“Your kind words are much appreciated


MS
Matt S.
Columbus, OH
2009 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Matt
Verry good
JOHN W B. from Hatfield Hyundai responded on 01/15/2019

“Thank you so much for the great review”
“Your kind words are much appreciated


KA
Kathleen A.
Grove City, OH
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
Great job
Thanks for everything
JOHN W B. from Hatfield Hyundai responded on 01/14/2019

“We always appreciate positive feedback from our customers”
“When our customers leave here happy, that makes us happy”


JH
Jesse H.
Grove City, OH
2018 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/13/2019 Category: Service
Response was outstanding to my concerns
The only thing not addressed was the moving the drivers seat out of the position of the owner's settings. I will see how things have improved next time I need service at your dealership.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/13/2019 Category: Service
Not good
Needs improvements done.
JOHN W B. from Hatfield Hyundai responded on 01/14/2019

i will be in touch soon.

JOHN W B. from Hatfield Hyundai responded on 01/14/2019

“We understand your time is valuable. We appreciate your feedback.”


ED
Earl D.
Grove City, OH
2013 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/12/2019 Category: Service
Done in short time
Excellent
JOHN W B. from Hatfield Hyundai responded on 01/14/2019

“Your feedback is very valuable to our dealership


Verified Customer
Columbus, OH
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Me
Thank you!
JOHN W B. from Hatfield Hyundai responded on 01/14/2019

“Your feedback is very valuable to our dealership


Verified Customer
Columbus, OH
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/11/2019 Category: Service
a little sketchy
They tried to talk me into paying $75 for an air filter.
JOHN W B. from Hatfield Hyundai responded on 01/14/2019

i will be in touch soon .


Verified Customer
Columbus, OH
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Great service
Excellent fast accurate service
JOHN W B. from Hatfield Hyundai responded on 01/11/2019

“We are so glad your experience here was a positive one”


Verified Customer
Columbus, OH
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
Always friendly
Always friendly
JOHN W B. from Hatfield Hyundai responded on 01/11/2019

Thank you for the 5 stars”


DC
Dawn C.
Ashville, OH
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
Service
The service was completed quickly and professionally.
JOHN W B. from Hatfield Hyundai responded on 01/11/2019

Thank you for the 5 stars”


JK
Jenna K.
Columbus, OH
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
The service technicians are skilled and do not pressure you to have service done that is not needed. Their customer service is excellent.
Every time I have gone in for service, the technicians have been very honest and polite. They do not pressure me to do any unnecessary service and I trust them when they tell me something needs to be done. They not only tell me but they show me and explain why so I become more knowledgeable about my vehicle. I appreciate that they take the time to do that. This is why I continue to drive to this location even though it is no longer the closest Hyundai dealer to me. And I will continue to do so.
JOHN W B. from Hatfield Hyundai responded on 01/10/2019

“When our customers leave here happy, that makes us happy


LD
Linda D.
Plain City, OH
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Mrs DeWitt
Everyone is so nice & efficient. Prices are fair.
JOHN W B. from Hatfield Hyundai responded on 01/10/2019

Thank you for the 5 stars”


Verified Customer
Columbus, OH
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Great Service
John did a great job letting me know what services the car was up for at the mileage and finding a coupon, as well as telling me additional stuff they did to improve the overall performance of the car. Nice and friendly staff!
JOHN W B. from Hatfield Hyundai responded on 01/09/2019

“We always appreciate positive feedback from our customers”
“When our customers leave here happy, that makes us happy


Verified Customer
Columbus, OH
2016 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Great Service
Always great sevice! Quick and easy. And they let me know of any serious or upcoming problems I have with my vehicle.
JOHN W B. from Hatfield Hyundai responded on 01/09/2019

“When our customers leave here happy, that makes us happy”


DL
Don L.
Galloway, OH
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
The Best around
Front to back, from sales to Service. This place stands tall. Would highly recommend and would not go elsewhere. Thank you Hatfield Hyundai.
JOHN W B. from Hatfield Hyundai responded on 01/09/2019

“Thank you for taking the time to fill out our survey”
“Your feedback is very valuable to our dealership”


TD
Tim D.
Galloway, OH
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Customer Service
N/A
JOHN W B. from Hatfield Hyundai responded on 01/08/2019

Thank you for the 5 stars”


RS
Robert S.
Grove City, OH
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Service
Service excellent and fast plus free carwash.
JOHN W B. from Hatfield Hyundai responded on 01/08/2019

We always appreciate positive feedback from our customers”


PD
Patricia D.
Sunbury, OH
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2019 Category: Service
Never experienced such great service, wonderful people and just all around excellent car dealership
From the moment I walked in to the every service appointment, I've never met such great people, always helpful, always curious and knowledgeable. Their maintenance and service folks are the BEST
JOHN W B. from Hatfield Hyundai responded on 01/05/2019

“We always appreciate positive feedback from our customers”
“When our customers leave here happy, that makes us happy”