Overview

Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5rating 4.63

2769 Reviews

ReScore Reviews™ (63)

ReScore
Overall Rating 4.1904784/5Overall Rating 4.1904784/5Overall Rating 4.1904784/5Overall Rating 4.1904784/5rating 4.1904784
Original
Overall Rating 2.3709685/5Overall Rating 2.3709685/5rating 2.3709685rating 2.3709685rating 2.3709685
93% Would Recommend
100% Business Response
Latest Review about 14 hours ago

Reviews


MW
Marilyn W.
Columbus, OH
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019 Category: Service
Service, Service, Service
Speed in service. Complete explanation of service

DS
Daniel S.
Gahanna, OH
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019 Category: Service
Outstanding Service Department
I always receive exceptional service at Hatfield. I live 25 miles away from this dealership and even though there is a Hyundai dealer much closer to home I'm willing to drive the extra distance to have my car serviced at Hatfield. The service writer TJ did a great job keeping me informed on the progress of my service and answered all of my questions.
JOHN W B. from Hatfield Hyundai responded on 04/19/2019

Your kind words are much appreciated


Verified Customer
Columbus, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019 Category: Service
Service visit
Good customer service and friendly staff
JOHN W B. from Hatfield Hyundai responded on 04/19/2019

Thank you so much for the great review


CM
Charles M.
Columbus, OH
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
Tire repair
Very good job.
JOHN W B. from Hatfield Hyundai responded on 04/18/2019

Thank you for taking the time to fill out our survey


BA
Britney A.
Columbus, OH
2018 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/18/2019 Category: Service
Might have been forgotten?
I don't know how long pull change sticks typically take, but I had been there 2 hours and I felt I might have been forgotten. But they washed my car which was nice. Overall a good experience
JOHN W B. from Hatfield Hyundai responded on 04/18/2019

Your feedback is very valuable to our dealership


CR
Carole R.
Grove City, OH
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
Work done on my car
great place to buy and to have car serviced.
JOHN W B. from Hatfield Hyundai responded on 04/18/2019

We always appreciate positive feedback from our customers


Verified Customer
Columbus, OH
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Great Service
Great Service.
JOHN W B. from Hatfield Hyundai responded on 04/18/2019

Thank you so much for the great review


JS
John S.
Reynoldsburg, OH
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
The staff and services are awesome
The staff was extremely helpful, knowledgeable, and friendly. Service was even faster than quoted and I got a printout of everything that may need attention in the near future. Definetly going back for everything my car needs (:
JOHN W B. from Hatfield Hyundai responded on 04/17/2019

Thank you so much for the great review


MO
M O.
Galloway, OH
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Recall and oil change wheel alignment
Service was good everyone was friendly
JOHN W B. from Hatfield Hyundai responded on 04/17/2019

Your kind words are much appreciated


HW
Haley W.
Marysville, OH
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
So quick and helpful
I made an appointment to just get my recalls checked and they found things that needed repair and consulted with me first to explain everything. My car runs amazing!
JOHN W B. from Hatfield Hyundai responded on 04/17/2019

Your kind words are much appreciated


Verified Customer
Galloway, OH
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Nice group
Great job. Was there for oil change last time took around 40 mins this time was about 2 hours. Wish I would had been told about the wait time I would have dropped car off. Other than that great people!!!
JOHN W B. from Hatfield Hyundai responded on 04/16/2019

We always appreciate positive feedback from our customers


Verified Customer
Columbus, OH
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
Hyundai
Great service, in and out faster than expected
JOHN W B. from Hatfield Hyundai responded on 04/16/2019

We always appreciate positive feedback from our customers


DL
Dewey L.
Grove City, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2019 Category: Service
great
Service personal very nice people!
JOHN W B. from Hatfield Hyundai responded on 04/15/2019

Thank you so much for the great review


TD
Terrence D.
Westerville, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2019 Category: Service
Service - Trust
seems too be fair and trustworthy
JOHN W B. from Hatfield Hyundai responded on 04/13/2019

We always appreciate positive feedback from our customers


DM
Delores M.
Groveport, OH
2015 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
great car service
Friendly and professional
JOHN W B. from Hatfield Hyundai responded on 04/12/2019

We always appreciate positive feedback from our customers


HJ
Heidi J.
London, OH
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
Servicing My 2015 Hyundai Elantra
The service was performed quickly and efficiently.
JOHN W B. from Hatfield Hyundai responded on 04/12/2019

Thank you so much for the great review


RB
Robert B.
Reynoldsburg, OH
2017 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/11/2019 Category: Service
Wish it was closer
Thought brakes should last longer than 15000 miles they wanted to do a brake but after the courtesy check they were good
JOHN W B. from Hatfield Hyundai responded on 04/12/2019

Good morning, i did check into it and it was actually just a clean and lubrication of the brake hareware to keep them from sticking and to insure longer brake life.


MW
Mark W.
Ashville, OH
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2019 Category: Service
Shot me straight about what I was having serviced and wasn't pushy about their recommendations of service.
Everything was Great except I was promised to get my car washed and it never happened.
JOHN W B. from Hatfield Hyundai responded on 04/11/2019

thank you for the feed back i'm sorry that the wash was missed just stop by we will be happy to wash your car for you.


BT
Bianca T.
Hilliard, OH
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2019 Category: Service
Good Service
Don't wait until I come in for service and send coupons a month later.. Would have been nice to use at the time of service.
JOHN W B. from Hatfield Hyundai responded on 04/11/2019

Thank you for the great review, just save those coupons we will honor on next visit


ND
Nina D.
Columbus, OH
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2019 Category: Service
Great Service
Everyone is really nice and they always provide great service!
JOHN W B. from Hatfield Hyundai responded on 04/10/2019

We are happy your experience was a good one, have a great day.