Heritage Body and Frame Pond Springs

Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(1,038 Reviews)

95% Would Recommend
Latest Review over 4 years ago

Reviews


SP
Samantha P.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2016 Category: Collision
Samantha said she was really pleased with the repair and customer service. The vehicle was ready early. One of the staff members wasn't friendly over the phone. However, she was new and being trained.

MB
Michael B.
Texas
Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/25/2016 Category: Collision
Michael said it took a lot longer than he anticipated. He was not given a specific time frame of when his vehicle would be ready. There was no communication from the business during the repair process. The price was higher than what he was quoted. They put in a used part and charged him for a new one. He asked them to do some work and they did not do the work. He spoke with the manager and he offered to do some work for him but he told him it would be inconvenient for him. He found out his vehicle was ready for pick up by his insurance company. The business did not call to let him know his vehicle was ready. The receptionist was nice.

EB
Ernie B.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2016 Category: Collision
Spoke with Sharon. She said she has done business with them in the past and she is extremely satisfied with their service.

MM
Michael M.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/23/2016 Category: Collision
Michael said he was satisfied all the way around.

EM
Elizabeth M.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2016 Category: Collision
Spoke with Daniel. He said his experience was seamless but there is a little scratch that was missed and he has to take the vehicle back in. He mentioned the business was so accommodating with the scheduling and he did not have any problem with having to return. He is unsure if the ball got dropped by the business or the insurance company.

JR
Joe R.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/19/2016 Category: Collision
Joe said the vehicle was delayed because of the insurance company but he did not indicate how late the vehicle was.

JE
Jay E.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/19/2016 Category: Collision
Jay said this business does good work, but they didn't deliver his vehicle on time. It ended up being 3 days longer and he doesn't remember the reason for the delay.

DC
Dolitta C.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2016 Category: Collision
Dolitta said she has used them before, they always provide good service, and she liked the text notifications they offered.

LC
Luming C.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2016 Category: Collision
Luming said the business was good, quick and smooth. He liked doing business with them.

AD
Ashish D.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/11/2016 Category: Collision
Ashish said he was mostly happy with the service. The business did not provide an arrangement for the rental vehicle and they have them on site.

DS
Dennis S.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2016 Category: Collision
Dennis said everything went smoothly at the business. The timing was good and the employees were friendly with great customer service.

JK
Jeff K.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2016 Category: Collision
Jeff said this business did well, they kept him updated and had his vehicle done when they said they would. He stated overall it was a very pleasant experience.

LM
Laura M.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2016 Category: Collision
Laura said she was very pleased with everything and they did a great job.

JC
Jalinda C.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2016 Category: Collision
Jalinda said she did not have any problems with this business.

BC
Brian C.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2015 Category: Collision
Brian said his overall experience was good and this is not the first time he has used this business. The first time he used them his overall experience was good too.