Heritage Body and Frame Pond Springs

Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(1,038 Reviews)

95% Would Recommend
Latest Review over 4 years ago

Reviews


MM
Michael M.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/23/2016 Category: Collision
Michael said he was satisfied all the way around.

JR
Joe R.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/19/2016 Category: Collision
Joe said the vehicle was delayed because of the insurance company but he did not indicate how late the vehicle was.

JE
Jay E.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/19/2016 Category: Collision
Jay said this business does good work, but they didn't deliver his vehicle on time. It ended up being 3 days longer and he doesn't remember the reason for the delay.

AD
Ashish D.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/11/2016 Category: Collision
Ashish said he was mostly happy with the service. The business did not provide an arrangement for the rental vehicle and they have them on site.

SH
Sean H.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/13/2014 Category: Collision
Sean said everything was good, except the text messages. He chose not to be more specific.

AU
Andrew U.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/02/2014 Category: Collision
Andrew said that he was satisfied with the service.

PT
Patty T.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/23/2014 Category: Collision
Patty said she was extremely happy with the work that was done. She was not kept informed on a daily basis until the last week of the repair. The insurance company dealt with the estimate. She really likes the facility.

CB
Christy B.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/23/2014 Category: Collision
Christy said her experience was good. They got her vehicle in and out with no problems.

AT
Anand T.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/18/2014 Category: Collision
Anand said the front desk area could use a little more organization.

MG
Micaela G.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/09/2014 Category: Collision
Micaela said the work and the staff were both great but they just did not communicate very well. She had to be calling them and asked several times to be kept updated. They promised they would but never did.

SN
Scott N.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/02/2014 Category: Collision
Spoke with Denise. She said she would have liked more of a status update between dropping off her vehicle, and the promise date. She had to call this business on Friday to figure out whether her vehicle would be ready that day or not.

DT
Denise T.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/29/2014 Category: Collision
Denise said this business was good.

YD
Yugandhar D.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/14/2014 Category: Collision
Yugandhar said the business was good but his dome light is not work properly. He was unsure whether he would recommend the person who did his estimate because they said the crack in his windshield was not part of his accident but it was not there before the incident.

KB
Kate B.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/14/2014 Category: Collision
Kate said the experience was fine but renting a vehicle was frustrating because she did not have Geico as her insurance company.

SS
Sarah S.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/12/2014 Category: Collision
Sarah said they did a wonderful job and she had no issues.