Heritage Body and Frame Pond Springs

Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

1038 Reviews

95% Would Recommend
Latest Review over 3 years ago

Reviews


SP
Samantha P.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2016 Category: Collision
Samantha said she was really pleased with the repair and customer service. The vehicle was ready early. One of the staff members wasn't friendly over the phone. However, she was new and being trained.
This review was collected via phone interview by Customer Research Inc.

EB
Ernie B.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/24/2016 Category: Collision
Spoke with Sharon. She said she has done business with them in the past and she is extremely satisfied with their service.
This review was collected via phone interview by Customer Research Inc.

EM
Elizabeth M.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/27/2016 Category: Collision
Spoke with Daniel. He said his experience was seamless but there is a little scratch that was missed and he has to take the vehicle back in. He mentioned the business was so accommodating with the scheduling and he did not have any problem with having to return. He is unsure if the ball got dropped by the business or the insurance company.
This review was collected via phone interview by Customer Research Inc.

DC
Dolitta C.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2016 Category: Collision
Dolitta said she has used them before, they always provide good service, and she liked the text notifications they offered.
This review was collected via phone interview by Customer Research Inc.

LC
Luming C.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2016 Category: Collision
Luming said the business was good, quick and smooth. He liked doing business with them.
This review was collected via phone interview by Customer Research Inc.

DS
Dennis S.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2016 Category: Collision
Dennis said everything went smoothly at the business. The timing was good and the employees were friendly with great customer service.
This review was collected via phone interview by Customer Research Inc.

JK
Jeff K.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2016 Category: Collision
Jeff said this business did well, they kept him updated and had his vehicle done when they said they would. He stated overall it was a very pleasant experience.
This review was collected via phone interview by Customer Research Inc.

LM
Laura M.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2016 Category: Collision
Laura said she was very pleased with everything and they did a great job.
This review was collected via phone interview by Customer Research Inc.

JC
Jalinda C.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/02/2016 Category: Collision
Jalinda said she did not have any problems with this business.
This review was collected via phone interview by Customer Research Inc.

BC
Brian C.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2015 Category: Collision
Brian said his overall experience was good and this is not the first time he has used this business. The first time he used them his overall experience was good too.
This review was collected via phone interview by Customer Research Inc.

BM
Brianna M.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2015 Category: Collision
Brianna said this business provided fantastic service.
This review was collected via phone interview by Customer Research Inc.

AS
Ana S.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2015 Category: Collision
Ana said they did a good job.
This review was collected via phone interview by Customer Research Inc.

EM
Elena M.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2015 Category: Collision
Elena said the staff is always really nice and helpful. They always have their customers vehicles done on time and it is always a good experience.
This review was collected via phone interview by Customer Research Inc.

JR
Jill R.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2015 Category: Collision
Jill said it was a great experience and the staff was great.
This review was collected via phone interview by Customer Research Inc.

MD
Margaret D.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/26/2015 Category: Collision
Margaret said she loves the quickness and professionalism of the business. They kept their word and did not rush the work.
This review was collected via phone interview by Customer Research Inc.

FI
Fred I.
Texas
Verified Customer
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10/09/2014 Category: Collision
Fred said he is very satisfied with the service he received and Megan dropped everything that she was doing to help him with his service.
This review was collected via phone interview by Customer Research Inc.

JS
James S.
Texas
Verified Customer
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10/08/2014 Category: Collision
James said he had no problems. They were nice. They took care of it. He did not have any communication with them but spoke with the Geico agent there. He loved the Jeep and Corvette they had there. He enjoyed working with them.
This review was collected via phone interview by Customer Research Inc.

SW
Shirley W.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2014 Category: Collision
Shirley said they do excellent work.
This review was collected via phone interview by Customer Research Inc.

CM
Chad M.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2014 Category: Collision
Chad said the service was fast and the people were nice.
This review was collected via phone interview by Customer Research Inc.

RS
Robert S.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2014 Category: Collision
Robert said the experience went quickly at this business, he had no problems, the work turned out very nice, everyone was pleasant, and he had a good experience all around.
This review was collected via phone interview by Customer Research Inc.