They use good products. It takes about 11/4 hours to do the oil change. If you wait for your car, there's a great bakery down the street.
When I got to Cornerstone, I was Informed that Bruce was no longer there. I was skeptical to say the least but Nico really knew what he was talking about. He’s a great kid. They honored the coupon they had advertised so that was good.
After an hour and 45 min later, I called to check in on my car since I hadn’t heard from them and was told it would take 1 hour for a diagnostic to be run. It was scheduled to have a diagnostic tune up, a transmission flush, synthetic oil change, spark plug replacements and a wheel alignment. They told
me it should be done by the end of the day. It was pretty great that they drove me home so I didn't have to wait hours on end. I knew they closed at 5pm so I was a bit worried when it was 450pm and hadn’t heard from them. So, I called AGAIN. My car would not be ready and I would have to wait until Saturday, at noon. That was disappointing especially since I had to call instead of them following up with me and was led to believe that the work would be done by 5pm same day.
When I pick up the car the next day, I voiced my concerns about not being called in a timely manner the day before.
I really liked the way the mechanic broke down details explaining and showing me the dirty transmission fluid and the used spark plugs. But I wonder if that was only because my friend whose dad was a mechanic was there and asked questions I probably wouldn’t have.
Anyway, I am thankful that Nico understood that when I paid With my debit card, I had forgotten that I set my daily spending limit to $500/day in case of fraud. Payment had worked out and I was on my way. I immediately noticed that there was trash on the passenger side floor board from whoever worked on my car. I also saw that there were several greasy handprints all over my leather door jams!!! This is totally unacceptable and unprofessional. Also, why was the hood of my car open when I got there 45 minutes after the car was done? I was informed that the only thing that still needed to be done was the wheel alignment. Last i checked, you don’t need to align wheels from under the hood.
Cornerstone Automotive has a long way to go when it comes to customer service in my humble opinion. At least I gave them a shot once I saw That ownership had changed hands. Not quite sure if I will go back.
We would like to apologize profusely. We understand our mistakes & want to thank you for voicing your concerns! We like to extend to you a free oil change redempabale anytime. The hood of the vehicle was open for the appearance & pick up for your repairs. Our explanation was thorough & the codes indicated on the dash from your vehicle were correctly fixed at fraction of the dealer cost. Sometimes we are at the mercy of the parts timewise however, the transmission service, tune up & alignment were all completed professionally. We are taking steps forward to improve the cleanliness & appreciate your concerns helping us improve.
the entire family at CornerStone Automotive Thank You for helping us continue to grow & build on our integrity.
Dear Nakutin Family,
We would like to apologize for the misscommunication & confusion. The multiple estimates were assessed properly & given in a timely manner. However, without direct communication to the owner of the vehicle our estimates were misunderstood or unauthorized. Once authorized the repairs were completed within the same day. All of our parts have a 2 Year/24,000 Mile Nationwide Warrenty. If you have any questions regarding your repairs please give us a call so we can clarify. Thank for understanding & We appreciate your loyalty!
We would like to apologize for the inconvience. As agreed upon, we accept coupons established & designed by the current owner. We honor discounts of all kinds including to all branches of Military service, our local Church, & other seasonal promotions. Reaffirm your trust with CornerStone Automotive, we would like to address any of your vehicular issue(s). If you would like, give us a call at (760) 757-9615 to make it up to you. Once again, we would like to apologize for the misscommunication.