Howard Street Autocare Center

Verena/David,

We apologize for the delay in addressing your vehicle. We are an extremely sought after repair shop, and our schedule is typically always 1.5-2 weeks out. When your vehicle came in, we made sure to notify you of this, and we addressed the vehicle exactly when we said that we would. Unfortunately, we must follow our strict schedule, unless cancellations occur (rarely), in order to avoid skipping other customers that have scheduled in advance.

We sincerely hope that you were satisfied with the customer service, and quality of repairs; and we will be happy to serve you further into the future. Unfortunately though, with the volume of work and customers we serve, the schedule is not something we are able to fluctuate on. We apologize if this was any inconvenience to you.

Michael, 

We take pride in the amount of customers that trust our shop with their vehicles. Unfortunately, due to the volume of customers, the quality of our repairs, and our good reputation in the area; our schedule is always full. Since your vehicle was towed in without a scheduled appointment, we simply had to create a time slot that would not jeopardize the existing appointments made by customers, while still being able to address your vehicle in a timely manner.

In regards to the price, and customer service - Our Office Staff makes every possible effort to provide our customers with the best prices, and the best service in the industry. We offered you a multitude of pricing options, including the cheapest possible route (which would compromise your AC, via installing a bypass pulley). Your vehicle arrived in inoperable/non-running condition. Our quote was $230.00 for the repair, and $42.24 for our standard diagnostic fee. For roughly $250, your truck would have been operable once again, and the repairs would have been completely immediately after your authorization.

If our pricing was disproportionate in your opinion, we do apologize. We attempted to identify the best route for your needs, and thoroughly explained how each option would affect the vehicle. If these explanations seemed, in any way rude or offputting, we do apologize. Factors that play into pricing do include - part quality, availability of service, experience of technicians, reputation of shop, etc. Simply put, we repair vehicles correctly, with long term solutions. The preciseness of our pricing, and our customer service reflects that.

Please let us know if we can be of further assistance in the future.