Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

552 Reviews

99% Would Recommend
Latest Review 5 days ago

Reviews


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Joann S.
Mount Vernon, OH
Jeep Wrangler
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Joann said the staff was courteous and professional. She was very happy with the service.
This review was collected via phone interview by Customer Research Inc.

MB
Mike B.
Mount Vernon, OH
Nissan Rogue
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Mike said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

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Morgan G.
Howard, OH
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Spoke with Tammy. She said the new guys are doing a tremendous job.
This review was collected via phone interview by Customer Research Inc.

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John P.
Mount Vernon, OH
Chevrolet Silverado 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
John this business did great and he was satisfied with the experience.
This review was collected via phone interview by Customer Research Inc.

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Verena S.
Ohio
Dodge Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/04/2018 Category: Service
Spoke with David. He said it took the staff two weeks to look at his vehicle.
This review was collected via phone interview by Customer Research Inc.
Jim A. from Howard Street Autocare Center responded on 06/06/2018

Verena/David,

We apologize for the delay in addressing your vehicle. We are an extremely sought after repair shop, and our schedule is typically always 1.5-2 weeks out. When your vehicle came in, we made sure to notify you of this, and we addressed the vehicle exactly when we said that we would. Unfortunately, we must follow our strict schedule, unless cancellations occur (rarely), in order to avoid skipping other customers that have scheduled in advance.

We sincerely hope that you were satisfied with the customer service, and quality of repairs; and we will be happy to serve you further into the future. Unfortunately though, with the volume of work and customers we serve, the schedule is not something we are able to fluctuate on. We apologize if this was any inconvenience to you.


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Mark O.
Jeffersonville, IN
Ford Fusion
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2018 Category: Service
Mark said the employees were personable, friendly, and provided accommodating service.
This review was collected via phone interview by Customer Research Inc.

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Michael N.
Mount Vernon, OH
Ford F-150
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/02/2018 Category: Service
Michael said the staff had a pretty long lead time, and the price was disproportionate with competitors in the area. The person who handled his call was fairly rude.
This review was collected via phone interview by Customer Research Inc.
Jim A. from Howard Street Autocare Center responded on 06/05/2018

Michael, 

We take pride in the amount of customers that trust our shop with their vehicles. Unfortunately, due to the volume of customers, the quality of our repairs, and our good reputation in the area; our schedule is always full. Since your vehicle was towed in without a scheduled appointment, we simply had to create a time slot that would not jeopardize the existing appointments made by customers, while still being able to address your vehicle in a timely manner.

In regards to the price, and customer service - Our Office Staff makes every possible effort to provide our customers with the best prices, and the best service in the industry. We offered you a multitude of pricing options, including the cheapest possible route (which would compromise your AC, via installing a bypass pulley). Your vehicle arrived in inoperable/non-running condition. Our quote was $230.00 for the repair, and $42.24 for our standard diagnostic fee. For roughly $250, your truck would have been operable once again, and the repairs would have been completely immediately after your authorization.

If our pricing was disproportionate in your opinion, we do apologize. We attempted to identify the best route for your needs, and thoroughly explained how each option would affect the vehicle. If these explanations seemed, in any way rude or offputting, we do apologize. Factors that play into pricing do include - part quality, availability of service, experience of technicians, reputation of shop, etc. Simply put, we repair vehicles correctly, with long term solutions. The preciseness of our pricing, and our customer service reflects that.

Please let us know if we can be of further assistance in the future.


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Adam S.
Gambier, OH
Acura RSX
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Adam said the employees provided really good customer service. They went above and beyond with his service.
This review was collected via phone interview by Customer Research Inc.

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Lindsey B.
Ohio
Ford Transit Connect
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Lindsey said that the facility is very busy but they squeezed her in when her vehicle was towed to give her a next day diagnosis. She was very happy with the service and would recommend them to anyone.
This review was collected via phone interview by Customer Research Inc.

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Kathy N.
Mount Vernon, OH
Honda Odyssey
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Kathy said it was a great experience. She has no complaints at all.
This review was collected via phone interview by Customer Research Inc.

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Rosemarie L.
Howard, OH
Chrysler Town & Country LWB
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Rosemarie said they took care of her while she was there. They are honest. They told her exactly what's wrong with the vehicle and how expensive it would be to repair. She is happy with the service, overall.
This review was collected via phone interview by Customer Research Inc.

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Jordan S.
Ohio
Subaru Impreza Sedan (Natl)
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Jordan said the business was very knowledgeable. They were up- front. They could have charged more, but they did not.
This review was collected via phone interview by Customer Research Inc.

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Randy C.
Gambier, OH
Ford Police Interceptor
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Randy said the staff was competent and provided friendly service. He trusted them.
This review was collected via phone interview by Customer Research Inc.

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John L.
Ohio
Hyundai Veloster
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
John said he had a great experience. The staff were extremely fast. They fixed the problem and got his vehicle back to him in only two hours.
This review was collected via phone interview by Customer Research Inc.

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Bouquot J.
Akron, OH
Nissan Sentra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/12/2018 Category: Service
Bouquot said the staff were really awesome and got everything done. They were a little intimidating over the phone.
This review was collected via phone interview by Customer Research Inc.

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John F.
Mount Vernon, OH
Dodge Stratus Sdn
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
John said he likes Rob who answered all his questions. He's honest and straightforward and delivered what he told him.
This review was collected via phone interview by Customer Research Inc.

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Russell B.
Gambier, OH
Ford Fusion
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Russell said the service is the best. The service was very accommodating and the prices were very fair.
This review was collected via phone interview by Customer Research Inc.

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David B.
Mount Vernon, OH
Honda Fit
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2018 Category: Service
David said his experience was great. The staff found the problem and got the parts quickly. He got the vehicle back sooner than expected.
This review was collected via phone interview by Customer Research Inc.

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Hunter W.
Mount Vernon, OH
Jeep Grand Wagoneer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2018 Category: Service
Hunter said the staff took really good care of him and made things really easy.
This review was collected via phone interview by Customer Research Inc.

MB
MIKE B.
Howard, OH
Chevrolet Silverado 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018
01 Silverado Transmission service
Service was done on time and as scheduled. They listened to my concerns and honored my request. Service seems to be done correctly.
Thanks Howard street garage. This is why I've come here for years.