Howard Street Autocare Center


Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

489 Reviews

99% Would Recommend
Latest Review 17 days ago
Jennifer O. on 11/28/2017
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Jennifer said the employees provided good customer service. They worked around her schedule and availability. They had open communication and called her right away when problems were found. They provided her with options for solving them.
Vehicle: Toyota RAV4
Category: Service
Service Date: 11/21/2017
Review Created: 11/28/2017
This review was collected via phone interview by Customer Research Inc.
Jules D. on 11/21/2017
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Jules said he had a good experience with this business and he will go back. However, it would have been nice if they would have let him know his vehicle would need more work soon, because his check engine light came on after he left.
Vehicle: Nissan Rogue
Category: Service
Service Date: 11/17/2017
Review Created: 11/21/2017
This review was collected via phone interview by Customer Research Inc.
Jim A. at Howard Street Autocare Center responded on 11/27/2017

Jules,

We appreciate your kind review of our business! We had the utmost pleasure talking with you about your studies at Kenyon and your future aspirations. 

As with anything else, vehicles are unpredicatable, and we wouldn't have known there was a concern without the light being triggered while it was in our shop; so that we could read the codes and diagnose the issue for you. We would be more than happy to address this for you at your earliest convenience. And, we sincerely appreciate the 5 star review, and sentiments of revisiting our shop due to your satisfaction as a customer.

Shirley R. on 11/21/2017
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Shirley said they were very helpful. She did not have any problems picking them as her new choice. She stated she has the feeling she can trust them.
Vehicle: Dodge Neon
Category: Service
Service Date: 11/20/2017
Review Created: 11/21/2017
This review was collected via phone interview by Customer Research Inc.
Steve V. on 11/21/2017
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Spoke with Michelle. She said the personnel she dealt with were good listeners and they were very diligent.
Vehicle: Toyota RAV4
Category: Service
Service Date: 11/16/2017
Review Created: 11/21/2017
This review was collected via phone interview by Customer Research Inc.
Jeremy E. on 11/17/2017
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Jeremy said the service provided by this business was great.
Vehicle: Ford Explorer
Category: Service
Service Date: 10/13/2017
Review Created: 11/17/2017
This review was collected via phone interview by Customer Research Inc.
Andrew S. on 11/16/2017
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Spoke with Betty. She said this business is one of the best around. Her vehicle is running well so far. The staff was straightforward and honest.
Vehicle: Lincoln Town Car
Category: Service
Service Date: 11/06/2017
Review Created: 11/16/2017
This review was collected via phone interview by Customer Research Inc.
Kara A. on 11/15/2017
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Kara said they were very prompt, knowledgeable and helpful.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 11/09/2017
Review Created: 11/15/2017
This review was collected via phone interview by Customer Research Inc.
Brandon C. on 11/13/2017
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Brandon said the facility did an efficient job. They did not over charge him.
Vehicle: GMC Acadia
Category: Service
Service Date: 11/07/2017
Review Created: 11/13/2017
This review was collected via phone interview by Customer Research Inc.
Patricia B. on 11/08/2017
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Patricia said she was not sure who damaged her vehicle. She said the insurance company will call and let her know. The business did not keep her updated.
Vehicle: Chrysler Town & Country
Category: Service
Service Date: 11/02/2017
Review Created: 11/08/2017
This review was collected via phone interview by Customer Research Inc.
Jim A. at Howard Street Autocare Center responded on 11/13/2017

Patricia,

While we sincerely appreciate your review of our business, we feel as though you may be misinformed in regards to the damage on your vehicle. Since the vehicle was towed to 3 different locations prior to ours, we only performed the insurance related repairs without questioning any existing body abnormalities. We strive to satisfy customers in all facets of our business, thus we do only what is asked, without tacking on additional and unnecessary costs. Because of the insurance situation, repairs were coordinated with them primarily. At each critical step, we reached out to keep you informed on what we had found, and to receive your approval for any financial obligation you would be responsible for individually. At no point did our technician service the rear of the vehicle; nor did he alert our office personnel of any damage he caused. If this was the case, we would be happy to go above and beyond to ensure our mistake was addressed and remedied immediately.

We sincerely appreciate your four star rating, despite the concerns you had. We hope that you can locate the source of the damage through further investigation with the other shops that the vehicle visited, prior to the completed repairs at our shop. If you have any further questions, concerns, or mechanical issues, please do not hesitate to call us at (740)-397-2886. As stated previously, customer satisfaction is our number one priority. We appreciate your feedback, and hope to satisfy you further in the future.

BOB B. on 11/04/2017
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"Honest, respectful Team"
I appreciate the way Howard Street Autocare Center works with its customers.
Vehicle: Hyundai Accent
Service Date: 11/02/2017
Review Created: 11/04/2017 02:55 AM
Kurtis R. on 11/03/2017
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Kurtis said this business provided good customer service.
Vehicle: Mercury Grand Marquis
Category: Service
Service Date: 10/31/2017
Review Created: 11/03/2017
This review was collected via phone interview by Customer Research Inc.
Bob B. on 10/27/2017
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Bob said the staff did a very good job.
Vehicle: Plymouth Voyager
Category: Service
Service Date: 10/25/2017
Review Created: 10/27/2017
This review was collected via phone interview by Customer Research Inc.
Dave B. on 10/26/2017
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Dave said he has done business with this establishment for many years. He has always been treated fairly.
Vehicle: Ford Taurus
Category: Service
Service Date: 10/20/2017
Review Created: 10/26/2017
This review was collected via phone interview by Customer Research Inc.
Earl B. on 10/23/2017
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Earl said the technicians do as promised.
Vehicle: Ford Fusion
Category: Service
Service Date: 10/05/2017
Review Created: 10/23/2017
This review was collected via phone interview by Customer Research Inc.
LAURA T. on 10/17/2017
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"Quick and affordable!"
Not only was my service quick and reliable, it was affordable as well, and I really enjoyed talking with their friendly staff. I would highly recommend Howard Street Autocare Center.
Vehicle: Toyota Camry
Service Date: 10/13/2017
Review Created: 10/17/2017 05:01 AM
Vince H. on 10/11/2017
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Vince said the service was very good.
Vehicle: GMC Pickup
Category: Service
Service Date: 10/06/2017
Review Created: 10/11/2017
This review was collected via phone interview by Customer Research Inc.
William P. on 10/09/2017
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Spoke with Maryanne. She said she is 100 percent satisfied with the service from this business.
Vehicle: Jeep Patriot
Category: Service
Service Date: 10/03/2017
Review Created: 10/09/2017
This review was collected via phone interview by Customer Research Inc.
Jay B. on 09/29/2017
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Jay said he likes the people at this business and they do good work. The boys do a fine job.
Vehicle: Ford F-150
Category: Service
Service Date: 09/22/2017
Review Created: 09/29/2017
This review was collected via phone interview by Customer Research Inc.
Lori S. on 09/22/2017
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Lori said the business did a great job and they were also very friendly.
Vehicle: Toyota Prius
Category: Service
Service Date: 09/18/2017
Review Created: 09/22/2017
This review was collected via phone interview by Customer Research Inc.
Mary O. on 09/22/2017
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Mary said she has been using them for several years and they do a good job with communication. It is great customer service.
Vehicle: Chrysler Town & Country
Category: Service
Service Date: 09/18/2017
Review Created: 09/22/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 489 in total