Reviews
AP
Alexis P.
Mount Vernon, OH
Dodge Durango
Verified Customer
Alexis said the staff provided good customer care.
Recommended
This review was collected via phone interview by Customer Research Inc.
GS
George S.
Mount Vernon, OH
Chevrolet Express Cargo Van
Verified Customer
Honest quote
Thanks for the effort to finish in a timely manner
Recommended
PK
Phil K.
Howard, OH
MINI Cooper Hardtop
Verified Customer
Phil said he has a very good relationship with them and they do very good work.
Recommended
This review was collected via phone interview by Customer Research Inc.
GH
Guy H.
Mount Vernon, OH
Jeep Grand Cherokee
Verified Customer
Guy said they fixed problem in a timely manner.
Recommended
This review was collected via phone interview by Customer Research Inc.
LW
Loleeta W.
Mount Vernon, OH
Ford Focus
Verified Customer
Loleeta said this facility did a wonderful job.
Recommended
This review was collected via phone interview by Customer Research Inc.
AS
Andy S.
Mount Vernon, OH
Chevrolet Suburban
Verified Customer
Great guys to work with
I was very impressed with their service! I was going in for surgery and my Suburban needed brake work. They fit it in and got the job done before my scheduled surgery. Appreciate it!
Recommended
HS
Harold S.
Gambier, OH
Chevrolet Pickup
Verified Customer
Close to home and easy access to business.
Great service. Work done on time. Very friendly. Clean facilities. Made sure all my concerns about vehicles were met and if I had any questions.
Recommended
BC
Bob C.
Mount Vernon, OH
Mercury Grand Marquis
Verified Customer
Bob said his experience with the business was ok. He added it was kind of expensive. It was his second or third time going there, and they are doing a good job. .
Recommended
This review was collected via phone interview by Customer Research Inc.
LJ
Lynne J.
Gambier, OH
Jeep Liberty
Verified Customer
Great service
Great service and mechanics you can trust. Would recommend to my friends and will continue to use for my vehicle maintenance.
Recommended
RS
Ralph S.
Mount Vernon, OH
GMC Sierra 3500
Verified Customer
Ralph said they had his vehicle for 7 days when it was supposed to have been 3 days.
Recommended
This review was collected via phone interview by Customer Research Inc.
Jim A. from Howard Street Autocare Center responded on 10/04/2019
Ralph,
While we appreciate the 4/5 star review, we apologize for any misunderstanding on your part. Your vehicle was towed into us with no appointment. We are always around a week out in terms of scheduling. Our office staff informed you of this, and wrote you on the schedule for 1 week from day of tow in.
We informed you, that if it could be looked at sooner, it would be. While we did get a chance to look at it sooner, the timeframe still remained the same regarding completion.
We're sorry for any misunderstanding, and we look forward to assisting you in the future.
- HSAC Office Staff
MB
Marion B.
Mount Vernon, OH
Subaru Outback
Verified Customer
Marion said they are very courteous, thorough and the mechanics are excellent. She said they honest and helpful and she appreciates what they do.
Recommended
This review was collected via phone interview by Customer Research Inc.
PC
Phil C.
Howard, OH
Chrysler Fifth Avenue
Verified Customer
Phil said the employees were professional and reliable.
Recommended
This review was collected via phone interview by Customer Research Inc.
MB
Marion B.
Mount Vernon, OH
courteous, fair, efficient, thorough, upfront, honest
Rob and Nick are always pleasant and try their best to please. They are upfront with the car's diagnosis and prognosis. The pricing is fair and the mechanics are excellent. They are painstaking and thorough in their evaluation of the car's state, and honest in their solutions. They do their best to get you in ASAP and there are always cars in line, so they must be doing something right, eh?
Recommended
MS
Murray S.
Gambier, OH
Honda CR-V
Verified Customer
Check-up and clean-out
I actually dropped off the car a little later than intended, but they still had everything done before noon. As efficient as ever.
Recommended
GS
George S.
Mount Vernon, OH
Ford Transit Connect
Verified Customer
Great service
As always, well done and reasonable charges. Thorough inspection and let me know issues that they found.
Recommended
BK
Betty K.
Saint Louisville, OH
Honda CR-V
Verified Customer
Betty said the service at the business was always great. They were nice and Nick checked everything on her vehicle when she had her oil changed. She liked going there.
Recommended
This review was collected via phone interview by Customer Research Inc.
EW
Elaine W.
Mount Vernon, OH
Honda Accord Sdn
Verified Customer
Customer Service
Friendly, prompt and efficient!
Recommended
BS
BRUCE S.
Howard, OH
Chevrolet Express Cargo Van
Verified Customer
Good service
Always get the job done
Recommended
JR
James R.
Howard, OH
Nissan Versa Note
Verified Customer
James said this business does a good job. They were able to do what he wanted how he wanted it done. He has been there many times. They greet him with a smile and treat his wife very good.
Recommended
This review was collected via phone interview by Customer Research Inc.
JH
Julia H.
Mount Vernon, OH
Kia Sportage
Verified Customer
Julia said the employees were polite. They were organized. They completed the service as promised. The service was done in a timely manner.
Recommended
This review was collected via phone interview by Customer Research Inc.