Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

646 Reviews

99% Would Recommend
Latest Review 3 days ago

Reviews


HS
Harold S.
Gambier, OH
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2019
Close to home and easy access to business.
Great service. Work done on time. Very friendly. Clean facilities. Made sure all my concerns about vehicles were met and if I had any questions.

BC
Bob C.
Mount Vernon, OH
Mercury Grand Marquis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/15/2019 Category: Service
Bob said his experience with the business was ok. He added it was kind of expensive. It was his second or third time going there, and they are doing a good job. .
This review was collected via phone interview by Customer Research Inc.

LJ
Lynne J.
Gambier, OH
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2019
Great service
Great service and mechanics you can trust. Would recommend to my friends and will continue to use for my vehicle maintenance.

RS
Ralph S.
Mount Vernon, OH
GMC Sierra 3500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/02/2019 Category: Service
Ralph said they had his vehicle for 7 days when it was supposed to have been 3 days.
This review was collected via phone interview by Customer Research Inc.
Jim A. from Howard Street Autocare Center responded on 10/04/2019

Ralph,

While we appreciate the 4/5 star review, we apologize for any misunderstanding on your part. Your vehicle was towed into us with no appointment. We are always around a week out in terms of scheduling. Our office staff informed you of this, and wrote you on the schedule for 1 week from day of tow in. 

We informed you, that if it could be looked at sooner, it would be. While we did get a chance to look at it sooner, the timeframe still remained the same regarding completion.

We're sorry for any misunderstanding, and we look forward to assisting you in the future.

- HSAC Office Staff


MB
Marion B.
Mount Vernon, OH
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2019 Category: Service
Marion said they are very courteous, thorough and the mechanics are excellent. She said they honest and helpful and she appreciates what they do.
This review was collected via phone interview by Customer Research Inc.

PC
Phil C.
Howard, OH
Chrysler Fifth Avenue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2019 Category: Service
Phil said the employees were professional and reliable.
This review was collected via phone interview by Customer Research Inc.

MB
Marion B.
Mount Vernon, OH
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019
courteous, fair, efficient, thorough, upfront, honest
Rob and Nick are always pleasant and try their best to please. They are upfront with the car's diagnosis and prognosis. The pricing is fair and the mechanics are excellent. They are painstaking and thorough in their evaluation of the car's state, and honest in their solutions. They do their best to get you in ASAP and there are always cars in line, so they must be doing something right, eh?

MS
Murray S.
Gambier, OH
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2019
Check-up and clean-out
I actually dropped off the car a little later than intended, but they still had everything done before noon. As efficient as ever.

GS
George S.
Mount Vernon, OH
Ford Transit Connect
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2019
Great service
As always, well done and reasonable charges. Thorough inspection and let me know issues that they found.

BK
Betty K.
Saint Louisville, OH
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2019 Category: Service
Betty said the service at the business was always great. They were nice and Nick checked everything on her vehicle when she had her oil changed. She liked going there.
This review was collected via phone interview by Customer Research Inc.

EW
Elaine W.
Mount Vernon, OH
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019
Customer Service
Friendly, prompt and efficient!

BS
BRUCE S.
Howard, OH
Chevrolet Express Cargo Van
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019
Good service
Always get the job done

JR
James R.
Howard, OH
Nissan Versa Note
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2019 Category: Service
James said this business does a good job. They were able to do what he wanted how he wanted it done. He has been there many times. They greet him with a smile and treat his wife very good.
This review was collected via phone interview by Customer Research Inc.

JH
Julia H.
Mount Vernon, OH
Kia Sportage
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
Julia said the employees were polite. They were organized. They completed the service as promised. The service was done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

JH
Julia H.
Mount Vernon, OH
Kia Sportage
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
Julia said the employees were polite. They were organized. They completed the service as promised. The service was done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

BE
Bob E.
Gambier, OH
Chevrolet Cobalt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2019 Category: Service
Spoke with Connie. She said she has been to this business a few times. She has never had a problem. The staff is nice and friendly. They fixed her vehicle and all is good.
This review was collected via phone interview by Customer Research Inc.

DB
Deborah B.
Mount Vernon, OH
Chevrolet Chevy Express
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2019 Category: Service
Deborah said she's been going to this business for a long time and she's very happy with them.
This review was collected via phone interview by Customer Research Inc.

DS
Duane S.
Mount Vernon, OH
Ford Edge
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/19/2019 Category: Service
Duane said the staff did a real good job.
This review was collected via phone interview by Customer Research Inc.

NL
Nick L.
Gambier, OH
Jeep Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019 Category: Service
Nick said the business saved him money where they could, by only doing essential repairs, not cosmetic. They were very straightforward about things, and there was no hassle on the prices. The work was done quickly either that same day, or the day after.
This review was collected via phone interview by Customer Research Inc.

ME
Mark E.
Mount Vernon, OH
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2019 Category: Service
Mark said the staff did a really good job.
This review was collected via phone interview by Customer Research Inc.