We appreciate your kind review of our business! We had the utmost pleasure talking with you about your studies at Kenyon and your future aspirations.
As with anything else, vehicles are unpredicatable, and we wouldn't have known there was a concern without the light being triggered while it was in our shop; so that we could read the codes and diagnose the issue for you. We would be more than happy to address this for you at your earliest convenience. And, we sincerely appreciate the 5 star review, and sentiments of revisiting our shop due to your satisfaction as a customer.
While we sincerely appreciate your review of our business, we feel as though you may be misinformed in regards to the damage on your vehicle. Since the vehicle was towed to 3 different locations prior to ours, we only performed the insurance related repairs without questioning any existing body abnormalities. We strive to satisfy customers in all facets of our business, thus we do only what is asked, without tacking on additional and unnecessary costs. Because of the insurance situation, repairs were coordinated with them primarily. At each critical step, we reached out to keep you informed on what we had found, and to receive your approval for any financial obligation you would be responsible for individually. At no point did our technician service the rear of the vehicle; nor did he alert our office personnel of any damage he caused. If this was the case, we would be happy to go above and beyond to ensure our mistake was addressed and remedied immediately.
We sincerely appreciate your four star rating, despite the concerns you had. We hope that you can locate the source of the damage through further investigation with the other shops that the vehicle visited, prior to the completed repairs at our shop. If you have any further questions, concerns, or mechanical issues, please do not hesitate to call us at (740)-397-2886. As stated previously, customer satisfaction is our number one priority. We appreciate your feedback, and hope to satisfy you further in the future.