Hyundai of Asheville


Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5rating 4.63

1153 Reviews

ReScore Reviews™ (15)

ReScore
Overall Rating 4.06667/5Overall Rating 4.06667/5Overall Rating 4.06667/5Overall Rating 4.06667/5rating 4.06667
Original
Overall Rating 2.2/5Overall Rating 2.2/5rating 2.2rating 2.2rating 2.2
93% Would Recommend
100% Business Response
Latest Review about 12 hours ago
Pamela P. on 02/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent people and service"
I love dealing with this dealership. The service manager is always friendly and helpful and the prices are reasonable.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 02/17/2018
Service Type: Maintenance
Review Created: 02/21/2018 04:33 AM
FORREST M S., Service Manager at Hyundai of Asheville responded on 02/21/2018

Thank you for the 5 star review and we look forward to your next visit.

 

Forrest Smith
Service Manager
Hyundai of Asheville
828-460-6619
Verified Customer on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Really helped my daughter out"
When opening her sunroof on an 09 Genesis went off the tracks and got jammed and cracked. She lives in Baltimore and needed to get back for work. The Hyundai dealer took her car in on a Saturday morning and made it safe and waterproof for her to drive home with. Smart! Parts would have taken days. Now it's at her local dealer to be repaired for good. Thanks Asheville Hyundai!
Vehicle: 2009 Hyundai Genesis
Category: Service
Service Date: 02/17/2018
Service Type: Maintenance
Review Created: 02/20/2018 03:15 PM
FORREST M S., Service Manager at Hyundai of Asheville responded on 02/21/2018

I am glad we could help your daughter out of a tough situation. Thank you for taking the time to post this great review.

Forrest Smith
Service Manager
Hyundai of Asheville
828-460-6619
Credella C. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome!"
Customer Service was outstanding and quick!
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 02/17/2018
Service Type: Repair
Review Created: 02/20/2018 02:44 PM
FORREST M S., Service Manager at Hyundai of Asheville responded on 02/21/2018

Thank you for the 5 star review and we look forward to your next visit.

 

Forrest Smith
Service Manager
Hyundai of Asheville
828-460-6619
Mark S. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellence "
Staff is friendly and efficient. Y'all help me take car of my awesome car--- and even washed/ vacuumed it on my recent visit!
Vehicle: 2007 Hyundai Tucson
Category: Service
Service Date: 02/17/2018
Service Type: Maintenance
Review Created: 02/20/2018 02:37 PM
FORREST M S., Service Manager at Hyundai of Asheville responded on 02/21/2018

Thank you for the 5 star review and we look forward to your next visit.

 

Forrest Smith
Service Manager
Hyundai of Asheville
828-460-6619
Nina S. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Nina Snoddy"
Professional service, friendly & helpful staff
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 02/17/2018
Service Type: Maintenance
Review Created: 02/20/2018 11:37 AM
FORREST M S., Service Manager at Hyundai of Asheville responded on 02/21/2018

Thank you for the 5 star review and we look forward to your next visit.

 

Forrest Smith
Service Manager
Hyundai of Asheville
828-460-6619
Verified Customer on 02/19/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service"
Car runs great after service. However, would like more details about what was done, ie, what was replaced, belts/hoses checked, etc
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 02/15/2018
Service Type: Repair
Review Created: 02/19/2018 05:20 PM
FORREST M S., Service Manager at Hyundai of Asheville responded on 02/21/2018

Thank you for taking the time to review our service department, and feel free to contact me directly and I will gladly review your last service and go over any questions you may have. Thank you for your business.

Forrest Smith
Service Manager
Hyundai of Asheville
828-460-6619
Brenda A. on 02/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always top service"
Always take care of me and goes beyond standard service.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 02/13/2018
Service Type: Maintenance
Review Created: 02/19/2018 02:36 PM
FORREST M S., Service Manager at Hyundai of Asheville responded on 02/21/2018

Thank you for the 5 star review and we look forward to your next visit.

 

Forrest Smith
Service Manager
Hyundai of Asheville
828-460-6619
Elsa B. on 02/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service was very quick and as far as I can tell, very efficiently done. The staff in the service department were very friendly and accomodating."
We love Hyundai of Asheville and would recommend your sales and service to everybody!! In fact we already have.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 02/13/2018
Service Type: Maintenance
Review Created: 02/19/2018 10:45 AM
FORREST M S., Service Manager at Hyundai of Asheville responded on 02/21/2018

Thank you for the 5 star review and we look forward to your next visit.

 

Forrest Smith
Service Manager
Hyundai of Asheville
828-460-6619
Verified Customer on 02/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Accent"
The service was adequate for what was needed.
Vehicle: 2017 Hyundai Accent
Category: Service
Service Date: 02/12/2018
Service Type: Maintenance
Review Created: 02/18/2018 12:26 PM
FORREST M S., Service Manager at Hyundai of Asheville responded on 02/21/2018

Thank you for the 5 star review and we look forward to your next visit.

 

Forrest Smith
Service Manager
Hyundai of Asheville
828-460-6619
Verified Customer on 02/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"New Vehicle"
The sales team was very nice and took the time for us and our children.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 02/08/2018
Service Type: Maintenance
Review Created: 02/15/2018 06:08 PM
FORREST M S., Service Manager at Hyundai of Asheville responded on 02/21/2018

Thank you for the 5 star review and we look forward to your next visit.

 

Forrest Smith
Service Manager
Hyundai of Asheville
828-460-6619
David P. on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service dealership"
Service was excellent and very friendly. The one area of improvement could come in a bit faster service. Took the car in after making an appointment just to have the oil changed with only a couple others waiting in the waiting room as well. I waited an hour and 15 minutes till they finally got my car back. I know it is full service with other fluid checks but I think the time was a bit much for just an oil change.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 02/10/2018
Service Type: Maintenance
Review Created: 02/14/2018 05:37 AM
FORREST M S., Service Manager at Hyundai of Asheville responded on 02/14/2018

Thank you for the 5 star review. I agree your wait time of an hour and 15 minutes is excessive, our ideal wait time is 45 minutes for an oil change, multi point inspection, and car wash/vacuum. I will look into what extended your wait and I will ensure your next visit is done in a timely manner.

Forrest Smith
Service Manager
Hyundai of Asheville
828-460-6619
John S. on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Top notch"
Polite, competent and quick!!!
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 02/09/2018
Service Type: Repair
Review Created: 02/14/2018 03:28 AM
FORREST M S., Service Manager at Hyundai of Asheville responded on 02/14/2018

Thank you for the 5 star review and we look forward to your next visit.

Forrest Smith
Service Manager
Hyundai of Asheville
828-460-6619
Latonya K. on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service!"
I continuously get great service each and every time I bring my car here for service.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 02/09/2018
Service Type: Maintenance
Review Created: 02/13/2018 05:52 PM
FORREST M S., Service Manager at Hyundai of Asheville responded on 02/14/2018

Thank you for the 5 star review and we look forward to your next visit.

Forrest Smith
Service Manager
Hyundai of Asheville
828-460-6619
Gregory S. on 02/13/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"."
.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 02/07/2018
Service Type: Maintenance
Review Created: 02/13/2018 12:47 PM
FORREST M S., Service Manager at Hyundai of Asheville responded on 02/14/2018

Thank you for taking the time to review our service department and feel free to let us know what we can do to earn 5 stars your next visit.

Forrest Smith
Service Manager
Hyundai of Asheville
828-460-6619
Verified Customer on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The staff are friendly and straight forward."
The service department staff go out of there way to make sure the repair is correct the first time.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 02/10/2018
Service Type: Maintenance
Review Created: 02/13/2018 12:06 PM
FORREST M S., Service Manager at Hyundai of Asheville responded on 02/14/2018

Thank you for the 5 star review and we look forward to your next visit.

Forrest Smith
Service Manager
Hyundai of Asheville
828-460-6619
Ellen H. on 02/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick and Easy Service"
I never have trouble getting a service appointment and they are always done quickly and efficiently. They even washed my vehicle when it was there for a recall.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/03/2018
Service Type: Repair
Review Created: 02/12/2018 05:44 AM
FORREST M S., Service Manager at Hyundai of Asheville responded on 02/14/2018

Thank you for the 5 star review and we look forward to your next visit.

Forrest Smith
Service Manager
Hyundai of Asheville
828-460-6619
Glenn I. on 02/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Happy Driver"
I needed a state inspection. I ran over to the Asheville Library for 20 minutes and the car was ready after another 10 minutes.

Very nice service person (Jennee)
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 02/07/2018
Service Type: Maintenance
Review Created: 02/12/2018 04:50 AM
FORREST M S., Service Manager at Hyundai of Asheville responded on 02/14/2018

Thank you for the 5 star review and we look forward to your next visit.

Forrest Smith
Service Manager
Hyundai of Asheville
828-460-6619
Verified Customer on 02/11/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service dept"
Prompt and courteous service...excellent work.
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 02/06/2018
Service Type: Maintenance
Review Created: 02/11/2018 05:52 PM
FORREST M S., Service Manager at Hyundai of Asheville responded on 02/14/2018

Thank you for the 5 star review and we look forward to your next visit.

Forrest Smith
Service Manager
Hyundai of Asheville
828-460-6619
Vicky H. on 02/09/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service"
Ready, helpful, and do things in a timely manner. Would like to receive more coupons and discounts for being a loyal customer. The price is the only thing that I would complain about.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/02/2018
Service Type: Repair
Review Created: 02/09/2018 09:36 AM
FORREST M S., Service Manager at Hyundai of Asheville responded on 02/14/2018

Thank you for taking the time to review our service department, and keep an eye on our website, as we will soon add additional service specials.

Forrest Smith
Service Manager
Hyundai of Asheville
828-460-6619
Wilma C. on 02/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Timely"
The service department informed me how long the service would take and what time the car would be ready. The service was completed as scheduled.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/01/2018
Service Type: Repair
Review Created: 02/09/2018 04:30 AM
FORREST M S., Service Manager at Hyundai of Asheville responded on 02/09/2018

Thank you for the 5 star review, and we look forward to your next visit.

Forrest Smith
Service Manager
Hyundai of Asheville
828-460-6619
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