Overview

Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5rating 4.55

500 Reviews

ReScore Reviews™ (8)

ReScore
Overall Rating 3.7500013/5Overall Rating 3.7500013/5Overall Rating 3.7500013/5rating 3.7500013rating 3.7500013
Original
Overall Rating 1.875/5rating 1.875rating 1.875rating 1.875rating 1.875
93% Would Recommend
100% Business Response
Latest Review about 5 hours ago

Reviews


LB
Luther B.
Leesburg, AL
2012 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
The service dept ( A Plus. ) Chris, Terry all are great. great general manager Robert Gates very helpfull
great service dept & general manager is great.

LB
Larry B.
Steele, AL
2017 Hyundai Santa Fe S
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/15/2018 Category: Service
great
good service

MM
Michael M.
Attalla, AL
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Great Customer Service
Always friendly and have great customer service
Frank A. from Team One Hyundai responded on 08/13/2018

Thanks you for your itime in filling out this review.


AM
Ann M.
Rainbow City, AL
2016 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Excellent service
Excellent
Frank A. from Team One Hyundai responded on 08/09/2018

Thanks and have a great day.


ST
Sharron T.
Gadsden, AL
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Great Experience
Great service and good customer service.
Frank A. from Team One Hyundai responded on 08/09/2018

We think your 5 stars too 


RS
Russell S.
Boaz, AL
2012 Hyundai Sonata
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/08/2018 Category: Service
Repair
The service manager was excellent but I feel the charge for the repair to my car was excessive.
Frank A. from Team One Hyundai responded on 08/09/2018

Thank you for the response and I will look into your invoice and review the charges.


LW
Lynda W.
Attalla, AL
2009 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Good service.
Good service on budget and on timem
Frank A. from Team One Hyundai responded on 08/09/2018

Thank you


Verified Customer
Odenville, AL
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Amazing
The best Hyundai Dealership there is. Love all the staff there!
Frank A. from Team One Hyundai responded on 08/09/2018

Thank you for the nice review.


Verified Customer
Gadsden, AL
2017 Hyundai Santa Fe
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/05/2018 Category: Service
2017 Santa Fe is grabagr
My radio keeps resetting itself. I’ve been in unpteen times for a replacement and it hasn’t fixed it yet. Either it’s the radio or wiring in the device. To be told by the service manager that he sees nothing wrong and I have videos of it doing it is bull. 2 months is trading out and I will tell everyone not to buy from here.
Frank A. from Team One Hyundai responded on 08/06/2018

Thank you for taking the time to repsond about your concern.  Fixing your vehicle is our upmost importance and we definatly understand the frustration when dealing with intermittent problems and the time it sometimes takes to have them resolved.  I will research your specific issue and respond to you with an action plan later today.


Verified Customer
Jacksonville, AL
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018 Category: Service
Team one Hyundai
Great place to buy a car friendly staff and awesome cars
Frank A. from Team One Hyundai responded on 08/06/2018

Thank you for your survey response


CB
Cecil B.
Hokes Bluff, AL
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Great service dept!
Easy appointments. Friendly service!

JV
Jeffrey V.
Attalla, AL
2016 Hyundai Sonata
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/28/2018 Category: Service
Nothing! The service department is horrible.
The personnel in the service area do not care about customer satisfaction. The Sale Manager, Larry, was patronizing when I came back to complain. He cared more about the $$ than about my satisfaction. The tech who worked on my car lied. Work was not done and I had proof yet he said he did it. Why lie? I am disgusted that I was treated this way. Trust me, I'm not stupid and I can buy a car anywhere. Point proven.
Frank A. from Team One Hyundai responded on 07/30/2018

Thank you for your response and we are in the process of researching to evaluate what happend and what can be done to correct the situation.  We look forward to working with you in rectifiying this situation.


CE
Cathy E.
Attalla, AL
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018 Category: Service
?
Good service

Verified Customer
Gadsden, AL
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Service
Fast service
Had a good experience with everyone involved....

EG
Erica G.
Gadsden, AL
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Service
Great customer service
Great customer service

TR
Teresa R.
Gadsden, AL
2012 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Friendly staff
Great customer service, friendly staff!
WILLIAM C P. from Team One Hyundai responded on 07/24/2018

Thank you for your business! We appreciate you taking the time to provide us with your feedback and we look forward to seeing you again!


LH
Lavita H.
Decatur, GA
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Great Service
Appreciate how accommodating dealership has been to handling servicing our vehicle when in Huntsville. Alabama.

DJ
Dwight J.
Oneonta, AL
2018 Hyundai Elantra Gt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
professionalism
everyone is nice
WILLIAM C P. from Team One Hyundai responded on 07/24/2018

Thank you for your business! We appreciate you taking the time to provide us with your feedback and we look forward to seeing you again!


KM
Katherine M.
Gadsden, AL
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Great experience
Chris rocks. He always takes great care of my vehicle.
WILLIAM C P. from Team One Hyundai responded on 07/24/2018

Thank you for your business! We appreciate you taking the time to provide us with your feedback and we look forward to seeing you again!


Verified Customer
Jacksonville, AL
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Review
All’s well