Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

863 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
97% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


LR
Linda R.
Science Hill, KY
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
The service is great!
Very friendly service department. Nice waiting area!
KEITH G K., Parts and Service Director from Hyundai of Somerset responded on 03/25/2019

Thanks for the 5  STARS!!! Thanks for taking time to respond!!!

Keith Kosmecki
Parts and Service Director
606-677-1101

Verified Customer
Somerset, KY
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
Hyundai of Somerset service first class
On time Do very complete service
KEITH G K., Parts and Service Director from Hyundai of Somerset responded on 03/25/2019

Thanks for the 5  STARS!!! Thanks for taking time to respond!!!

Keith Kosmecki
Parts and Service Director
606-677-1101

VH
Vinnie H.
Somerset, KY
2019 Hyundai Santa Fe X
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
they take care of you soon as they can they don't make you wait they do extra without being ask
They go the extra mile seem to be careing about what they're doing and the main thing to me the seem to be trueful
KEITH G K., Parts and Service Director from Hyundai of Somerset responded on 03/20/2019

Thanks for the 5 STARS!! Thanks for taking time to respond!!

Keith Kosmecki
Parts and Service Director
606-677-1101

RR
Ron R.
Somerset, KY
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Friendly fast service
Excellent customer service
KEITH G K., Parts and Service Director from Hyundai of Somerset responded on 03/20/2019

Thanks for the 5 STARS!! Thanks for taking time to respond!!

Keith Kosmecki
Parts and Service Director
606-677-1101

DU
Debbie U.
Eubank, KY
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Continued awesome service
Your service and friendship is second to none!! We recommend you all highly!!
KEITH G K., Parts and Service Director from Hyundai of Somerset responded on 03/20/2019

Thanks for the 5 STARS!! Thanks for taking time to respond!!

Keith Kosmecki
Parts and Service Director
606-677-1101

MM
Margaret M.
Albany, KY
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Great prices and waiting area!
Service is great. Waiting area is nice and open.
KEITH G K., Parts and Service Director from Hyundai of Somerset responded on 03/18/2019

Thanks for taking time to respond!!! Thanks for the 5 STARS!!!

Keith Kosmecki
Parts and Service Director
606-677-1101

SM
Sharon M.
Smiths Grove, KY
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Service
Excellent service as always . The employees are awesome.
KEITH G K., Parts and Service Director from Hyundai of Somerset responded on 03/18/2019

Thanks for taking time to respond!!! Thanks for the 5 STARS!!!

Keith Kosmecki
Parts and Service Director
606-677-1101

PP
Portia P.
Somerset, KY
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Another Nice Trip
As always a pleasant trip, wait not too long, satisfied as usual!
KEITH G K., Parts and Service Director from Hyundai of Somerset responded on 03/18/2019

Thanks for taking time to respond!!! Thanks for the 5 STARS!!!

Keith Kosmecki
Parts and Service Director
606-677-1101

SH
Sandra H.
Somerset, KY
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Wonderful service
Wonderful people!
KEITH G K., Parts and Service Director from Hyundai of Somerset responded on 03/18/2019

Thanks for taking time to respond!!! Thanks for the 5 STARS!!!

Keith Kosmecki
Parts and Service Director
606-677-1101

RK
Robert K.
Somerset, KY
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
I trust them
We live in a fairly small town so we have the good fortune of knowing local suppliers/vendors. I completely trust the service department at Hyundai of Somerset. I do not claim to be any sort of mechanic so I rely on their opinions and suggestions. I do follow the service recommendations and have had excellent service from my 2013 Sonata. I bought it new and the last day of March I will have had it six years.
KEITH G K., Parts and Service Director from Hyundai of Somerset responded on 03/18/2019

Thanks for taking time to respond!!! Thanks for the 5 STARS!!!

Keith Kosmecki
Parts and Service Director
606-677-1101

BB
Blake B.
London, KY
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Customer Service
A+++ Absolutely go above and beyond to make sure your needs are addressed!
KEITH G K., Parts and Service Director from Hyundai of Somerset responded on 03/14/2019

Thanks for the 5 STARS!! Thanks for taking time to respond!!

Keith Kosmecki
Parts and Service Director
606-677-1101

Verified Customer
Somerset, KY
2014 Hyundai Equus
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/11/2019 Category: Service
Don’t know what there doing
They have great customer service! They just really don’t know much about the equus and it’s really frustrating because most of the dealers I’ve talked to don’t.
KEITH G K., Parts and Service Director from Hyundai of Somerset responded on 03/13/2019

I'm sorry we could not figure out your issue! We have had no training or have access to traing due to not being a eqqus dealer. I would try and take it to a eqqus dealer Thanks

Keith Kosmecki
Parts and Service Director
606-677-1101

MS
Michael S.
Whitley City, KY
2018 Hyundai Tucson
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/11/2019 Category: Service
Dirty
Returned my vehicle DIRTY
KEITH G K., Parts and Service Director from Hyundai of Somerset responded on 03/13/2019

Thanks for taking time to respond. We do wash all vehicles unless it is raining or below 32 degrees. If you can run by when it is nice we will wash it.

Keith Kosmecki
Parts and Service Director
606-677-1101

SS
Shane S.
Monticello, KY
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019 Category: Service
Santa Fe
Great
KEITH G K., Parts and Service Director from Hyundai of Somerset responded on 03/13/2019

Thanks for the 5 STARS!!! Thanks for taking time to respond!!!

Keith Kosmecki
Parts and Service Director
606-677-1101

MM
Maria M.
Somerset, KY
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019 Category: Service
New engine, same excellent customer service!
Hyundai Somerset has proven consistently that they have the best customer service around. Our car experienced a shutdown on the interstate a few weeks ago due to a campaign update performed during a normal oil change visit some days before. The car simply stopped accelerating and I had to pull over. Luckily, we made it to a safe location and called Hyundai Somerset before they closed at 6pm that day. They brought a loaner car and took ours back to Somerset and replaced the engine. Two weeks later, it happened again! and lucky for us, it happened during the business day, and they came to where we were broken down and picked up the car and gave us a loaner. This time, they replaced the knocking sensor and we've had the car for over a week now, and it runs smoothly. They could not have been more sincere and courteous to us during both instances, and I hope as a dealership, they are are rewarded for their excellent commitment to their customers.
KEITH G K., Parts and Service Director from Hyundai of Somerset responded on 03/13/2019

Thanks for all the nice words!! We strive to take care of our customers!!

Keith Kosmecki
Parts and Service Director
606-677-1101

Verified Customer
Monticello, KY
2018 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/08/2019 Category: Service
Service
Service was done in timely manner.
KEITH G K., Parts and Service Director from Hyundai of Somerset responded on 03/09/2019

Thanks for taking time to respond! We will strive to receive 5 STARS!

Keith Kosmecki
Parts and Service Director
606-677-1101

Verified Customer
Science Hill, KY
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/04/2019 Category: Service
Great place
Great place very friendly and always professional.
KEITH G K., Parts and Service Director from Hyundai of Somerset responded on 03/06/2019

Thanks for the 5 STARS!!! Thanks for taking time to respond!!!

Keith Kosmecki
Parts and Service Director
606-677-1101

JF
Jennifer F.
Somerset, KY
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/04/2019 Category: Service
gtreat service
I had a seat belt fraying with 37,000 miles and they replaced it.
KEITH G K., Parts and Service Director from Hyundai of Somerset responded on 03/06/2019

Thanks for the 5 STARS!!! Thanks for taking time to respond!!!

Keith Kosmecki
Parts and Service Director
606-677-1101

DL
Don L.
Leesburg, OH
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/04/2019 Category: Service
convenient and they do very good work
good service in good time each time we go
KEITH G K., Parts and Service Director from Hyundai of Somerset responded on 03/06/2019

Thanks for the 5 STARS!!! Thanks for taking time to respond!!!

Keith Kosmecki
Parts and Service Director
606-677-1101

ME
Miles E.
Barbourville, KY
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/04/2019 Category: Service
Sonata
They always do a good job.
KEITH G K., Parts and Service Director from Hyundai of Somerset responded on 03/06/2019

Thanks for taking time to respond! We will work harder for 5 STARS!!

Keith Kosmecki
Parts and Service Director
606-677-1101

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