JB Auto C.A.R.E.

I was able to get an appointment quickly for an oil change and inspection sticker. Service at JB is the best. Comfortable waiting area with coffee and snacks!

This was my first visit to JB Auto C.A.R.E.
I went for an inspection sticker, which I have done at multiple stations for 15 years. Never have I been somewhere so friendly , clean , and stocked with snacks. Nice place to wait. Very timely.

Been here twice with 2 different cars and the service has been great.

I wanted to add another testimony to reiterate how great the people, especially Rob, takes care of their customers. I appreciate it!!

Joel said they took good care of him.

They were fantastic professional great customer service very fast didn’t have to wait long he got the work done in a great way I highly recommend them anytime they are great thank you for having such great employees JB

I have had my cars inspected at dealerships and other shops. Over the years I have found myself coming to JBs for a second opinion and almost always having them do the work because I trust them to give an honest opinion and to do a good job.

Great customer service. Friendly and great waiting area. Going here from now on.

Service was excellent although I was unable to get my tires rotated they advised I could come back and get that done which is perfect for me great job.

I went in to get an oil change. About 45 minutes later my truck was ready. When I was given the invoice there was a notation that my tires had been rotated. I asked the three men behind the counter if my tires had been rotated, two of the three answered yes. I asked again and again I received two affirmatives. I then asked how they unlocked the lugs on my wheels. I have locks on all four wheels. One individual asked if the key was in truck. I answered no. The immediate reply from individual was that they could do that now if I liked. The other individual told me that since I have custom wheels that the mechanics probably did not want to touch them for fear of messing them up.

My car was brought in today for what I believed to be a rear brake issue, which happened to be under warranty with JB Auto. They suggested that was not the problem and it was just debris so they cleaned it out and sent me on my way. Upon driving the car later the problem not only was still there but got worse. When calling to share this I was told the mechanic didn’t clean out all the debris and they just needed to do it again. This is beyond frustrating to a loyal customer of 7 years! I will be extremely unhappy if it is not fixed tomorrow morning as promised.

From my initial call to the visit and completion of the work, I was very impressed.

Explained the issue and showed me the issues with my vehicle helped me to best save money and explained everything to me. I was looking for a responsible and honest place they are now my vehicles mechanics.

I like the fact that I cam in for a oil change and the Zach the technition showed me my cabin air filter, it was disgusting to say the least probably the original . Thank to Robert and yout team for great work as always
Larry

Did not honor their own coupon sent my mail. I was sent $30 off any service coupon by mail. But they didn’t honor it on a service of $140.