Overview

Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

944 Reviews

ReScore Reviews™ (4)

ReScore
Overall Rating 4.25/5Overall Rating 4.25/5Overall Rating 4.25/5Overall Rating 4.25/5rating 4.25
Original
Overall Rating 1.25/5rating 1.25rating 1.25rating 1.25rating 1.25
96% Would Recommend
Latest Review 4 days ago

Reviews


ML
Michael L.
Hingham, MA
Chrysler Town & Country
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Michael said he was happy with everything at the business.
This review was collected via phone interview by Customer Research Inc.

DD
Debra D.
Weymouth, MA
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Debra said it was excellent service and she really enjoyed Steve the service writer. He was very professional, good and thorough. He explained everything and she will be going back.
This review was collected via phone interview by Customer Research Inc.

ML
Michael L.
Hingham, MA
Chrysler Town & Country
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Michael said he was happy with everything at the business.
This review was collected via phone interview by Customer Research Inc.

DD
Debra D.
Weymouth, MA
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Debra said it was excellent service and she really enjoyed Steve the service writer. He was very professional, good and thorough. He explained everything and she will be going back.
This review was collected via phone interview by Customer Research Inc.

FL
Finn L.
Weymouth, MA
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Finn said he had an overall good experience with the business. The staff are very nice, they are the best of the best.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Roslindale, MA
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2018
Fantastic service!
We were thrilled with JB Auto CARE's pre-purchase inspection. Staff was friendly and thorough and went above and beyond explaining to us what was wrong with the vehicle we were looking at and even recommending better places to shop for cars. We saved thousands with their inspection by not buying a money pit of a used vehicle. So grateful!!

JM
Jessika M.
Quincy, MA
Chevrolet Equinox
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Jessika said the service was really good and the staff did a good job.
This review was collected via phone interview by Customer Research Inc.

CH
Catheirne H.
Hull, MA
Ford Explorer
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/07/2018 Category: Service
Catherine said she went in because she was notified about some issues but she never got any quotes from them. She said she felt pressured to get her vehicle done that day without any quotes. She called them and they never returned her call about the quotes.
This review was collected via phone interview by Customer Research Inc.
Bill B. from JB Auto C.A.R.E. responded on 06/12/2018

Hi Catherine, We gave you the quotes along with showing you the digital pictures of the needed brake and ball joint repairs. We dont pressure anyone to do the repairs but we did let you know it was a major safety concern that need your immediate attention. Thats our professional obligation. The decision is yours from there. Thank you

Bill Brusard 
JB Auto Care

JP
Jack P.
Hingham, MA
Toyota Highlander
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/06/2018 Category: Service
Jack said the process was long but the service was good and he would use the business again.
This review was collected via phone interview by Customer Research Inc.

KB
Klaudia B.
Boston, MA
Nissan Rogue
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Klaudia said it was quick and easy. They got her vehicle in and fixed it. They were fast.
This review was collected via phone interview by Customer Research Inc.

KL
Kevin L.
Weymouth, MA
Chrysler Town & Country
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Spoke with Mary. She said the staff did the service properly and within the allotted time.
This review was collected via phone interview by Customer Research Inc.

JA
Janice A.
Hull, MA
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Janice said Steven was knowledgeable and the service was quick.
This review was collected via phone interview by Customer Research Inc.

RF
Rassoull F.
Massachusetts
Honda Accord Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Rassoull said the customer service was great , the employees are friendly and it was quick service.
This review was collected via phone interview by Customer Research Inc.

FW
FRANK W.
Weymouth, MA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018
Professional, Knowledgable and Personable Staff
Professional staff. Friendly, honest, thorough. Never had an issue there over the years.

RN
Ryan N.
Weymouth, MA
Nissan 350Z
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
Ryan said the staff was nice and his tires seem to be holding up just fine. He had a positive experience all around.
This review was collected via phone interview by Customer Research Inc.

RB
RICK B.
Weymouth, MA
Lexus ES 350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2018
Relaible and friendly service.
I have taken my vehicles for service and repairs to JB Auto for many years and have had nothing but excellent and reasonably priced service from its competent mechanics. I would recommend its services to others without hesitation..

LH
Liceth H.
Chelsea, MA
Jeep Compass
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Liceth said she was in and out within two hours. The technician gave her an explanation and informed her of what should be done. It was great.
This review was collected via phone interview by Customer Research Inc.

JP
John P.
Weymouth, MA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
John said the staff is pretty responsive and pretty quick.
This review was collected via phone interview by Customer Research Inc.

RC
Rob C.
Marshfield, MA
Volkswagen Passat
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/08/2018 Category: Service
Rob said it was exceptional service and great pricing, but the staff left excess stuff all over his tires.
This review was collected via phone interview by Customer Research Inc.

KA
Kathleen A.
Weymouth, MA
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
Kathleen said they were efficient and fast and it was a job well done.
This review was collected via phone interview by Customer Research Inc.