ReScore Reviews™ (4)
When I first called this place the gentleman on the phone Mark, was so incredibly nice, and this place was recommended by a friend... I looked forward to bringing my car here..
Getting my car fixed here was the WORST experience I have EVER encountered getting a car fixed...
I was told my car would be done by the end of the day they are open till six I called at 3:45 and I got their answering service so they were already closed for the day. When I called this morning I spoke with a very nice gentleman who told me that my car would be done at 9 o’clock. I work all day so I had planned on picking it up later I received a call at 2 o’clock that my car was finished.
I picked up my car at 2:30 only to find out that when they went to balance and mount the tire whatever machine they use broke.
I asked them what they were going to do for me since it’s now an inconvenience and they told me that my car was complete he informed me that he will give me a $14 credit for the labor. He told me that the price of my tire was $202.
When I told him the price of my tire was $165 and it was right on my statement, he was extremely rude, extremely disrespectful, and extremely wrong!! It’s right on my statement.
And as I’m leaving he say’s, “when their machine is fixed, I can bring it back and they won’t charge me the $15 for the labor.” .
“Oh gee thanks!”
I have informed all of my coworkers NEVER to do business here, as well as everyone I know...
There was a gentleman before me and a gentleman after me that we’re also having an issue with this place I do not know what their issue was but they were extremely unhappy as well..
Free coffee in waiting room a nice touch.
Wait to get the car back was longer than expected. Cost was a bit higher than estimate
I have confidence in this business, and my family was relieved to know that several unknown safety risks had been identified and corrected.
I told them I had no money to cover a repair, my trust now gone if they cannot even tell what year a car model is. Then the pressure is turned up... “we offer financing for large repairs” all we need is proof of income, everyone gets approved.
Here is where my stomach turned, my blood pressure skyrocketed, and my boiling point was met.
Is this their standard procedure? I’ve never been to a garage that offers financing...
Bad mechanics and bad business practices!
Hi Sergio, Thanks for coming into the shop. I apologize my service advisor got the wrong year on your vehicle resulting in a wrong estimate. We have a price match guarantee. We offer 6 month financing same as cash with zero interest Thru car Care one as an option so some of our customers can get their vehicle fixed and right back to them with minimal interruptions in their life. It's a Convenience feature we offer. Some of our customers use it when they have the money but just take advantage of the zero interest.Bill Brusard
JB Auto Care