Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

531 Reviews

99% Would Recommend
Latest Review 7 days ago

Reviews


TB
Tim B.
Raynham, MA
INFINITI QX80
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Tim said, Spencer and Bobby give him great service and do not try to sell him other services.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
West Bridgewater, MA
Mercedes-Benz GLK-Class
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018
Good Service
Nice place to wait

PM
PAUL M.
Raynham, MA
BMW 5 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018
New tires
ALL STARS That is what you get when you visit Kenwood Tire. Bobby is amazing. His knownledge & understanding makes you feel so comfortable. Service, price & empathy is unmatched. great job. A real preasure to do business with. Thx

CP
Chris P.
Bridgewater, MA
Jeep Cherokee
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/06/2018
Never Again
Within the past few months I have taken all three cars in our household to Kenwood to have a new set of tires installed. The first two times were fine overall, a little suggested upselling but nothing to dramatic. The last time was insulting. I ended up having the tires replaced and two days later returning as one tire was leaking air. Turns out they replaced the tire on a rim so rusty it had holes?? When I asked if the other tires were going to start doing the same the reply I got was a very salty “well are they leaking now?” Ok, not quite what I was expecting. I was told they would fix it quickly but I had to go to Brockton to get the new tire/rim. This was after the 1.5 hours it took to do an oil change. Once back, while sitting in the waiting room waiting for them to remedy the tire situation, I was emailed a mile long list of suggested repairs. The kicker - first on the list - replace the air filter. Seriously? You just did an oil change. For most repair shops that’s part and parcel. When I went to the service desk to discuss the list I received explanations of how urgent some of these fixes were. I said I would call for an appointment and left after a very long morning. I drove to my usual guy and showed him the suggested service list. He got quite the chuckle. Most of the stuff was cosmetic at best, nothing urgent or affecting drivability and on a 2000 Jeep Cherokee they were rather ridiculous and one thing was just wrong(incorrect diagnosis). You would think, if anything, after I brought my third vehicle to them within so many months they would have done the right thing by me. I am extremely disappointed and will never walk in there again. I’ll stick with the Costco/BJs outfits for my tires from now on. Even though they aren’t as confirms location wise they still do all the work (including an alignment) for less money and time.
Spencer C. from Kenwood Tire & Auto Service responded on 08/06/2018

Chris, thanks for your business and taking the time to leave a review. I'm sorry things took so long on your last visit.
We do a complimentary vehicle inspection with every oil change. We share the results, including digital pictures, with our customers of things that need attention now or down the road to improve communication. I'm sorry if you thought we were trying to upsell you - Spencer, Owner.


SS
Sue S.
West Bridgewater, MA
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Sue said the employees took care of the problem, let her know about other problems, they understood when she couldn't financially afford some of the services.
This review was collected via phone interview by Customer Research Inc.

SC
Sue C.
Massachusetts
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Sue said, this business is convenient for her and they do good and timely work.
This review was collected via phone interview by Customer Research Inc.

MB
Morgan B.
Massachusetts
Audi A4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Morgan said the service was quick and professional.
This review was collected via phone interview by Customer Research Inc.

TC
Tom C.
Massachusetts
Chrysler Pacifica
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2018 Category: Service
Spoke with Joann. She said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

BD
Bob D.
West Bridgewater, MA
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018 Category: Service
Bob said the staff at this business are friendly, the service is good and they give him rides to his home while the repairs are being done.
This review was collected via phone interview by Customer Research Inc.

JS
June S.
Raynham, MA
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018 Category: Service
June said she has been a customer for many years. They are the best , very kind and fair. They are good people.
This review was collected via phone interview by Customer Research Inc.

JT
Jay T.
Bridgewater, MA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Spoke with Theresa. She said they did an excellent job.
This review was collected via phone interview by Customer Research Inc.

WC
Walter C.
Avon, MA
Chrysler Town & Country SWB
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Walter said this business took his vehicle in right away and installed the tires. He was very happy with the service, it was fast.
This review was collected via phone interview by Customer Research Inc.

TS
Tim S.
West Bridgewater, MA
Toyota Avalon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Tim said his experience with the business is always great, the staff are always very friendly and courteous. They do good work at a good price.
This review was collected via phone interview by Customer Research Inc.

DL
David L.
Randolph, MA
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018
Excellent service
Very professional quick service as always. Extremely satisfied with service at Kenwood Tite.

GC
Greg C.
North Easton, MA
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Greg said he has no complaints about the business.
This review was collected via phone interview by Customer Research Inc.

JC
James C.
Bridgewater, MA
GMC Sierra 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018 Category: Service
James said he was happy with the service provided.
This review was collected via phone interview by Customer Research Inc.

LL
Larry L.
Brockton, MA
Ford Excursion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Larry said that the staff at the facility did everything that they said they would do.
This review was collected via phone interview by Customer Research Inc.

EF
Ed F.
West Bridgewater, MA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Ed said the mechanic did a great job and everyone was very nice. He really appreciates all of the help he received.
This review was collected via phone interview by Customer Research Inc.

RG
Rosemary G.
East Bridgewater, MA
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Rosemary said she thought everyone was very accommodating time wise.
This review was collected via phone interview by Customer Research Inc.

MM
Mary M.
Bridgewater, MA
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Mary said the business's service is fabulous and she has never been disappointed.
This review was collected via phone interview by Customer Research Inc.

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