Within the past few months I have taken all three cars in our household to Kenwood to have a new set of tires installed. The first two times were fine overall, a little suggested upselling but nothing to dramatic. The last time was insulting. I ended up having the tires replaced and two days later returning as one tire was leaking air. Turns out they replaced the tire on a rim so rusty it had holes?? When I asked if the other tires were going to start doing the same the reply I got was a very salty “well are they leaking now?” Ok, not quite what I was expecting. I was told they would fix it quickly but I had to go to Brockton to get the new tire/rim. This was after the 1.5 hours it took to do an oil change. Once back, while sitting in the waiting room waiting for them to remedy the tire situation, I was emailed a mile long list of suggested repairs. The kicker - first on the list - replace the air filter. Seriously? You just did an oil change. For most repair shops that’s part and parcel. When I went to the service desk to discuss the list I received explanations of how urgent some of these fixes were. I said I would call for an appointment and left after a very long morning. I drove to my usual guy and showed him the suggested service list. He got quite the chuckle. Most of the stuff was cosmetic at best, nothing urgent or affecting drivability and on a 2000 Jeep Cherokee they were rather ridiculous and one thing was just wrong(incorrect diagnosis). You would think, if anything, after I brought my third vehicle to them within so many months they would have done the right thing by me. I am extremely disappointed and will never walk in there again. I’ll stick with the Costco/BJs outfits for my tires from now on. Even though they aren’t as confirms location wise they still do all the work (including an alignment) for less money and time.