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The women at the front desk texts me TWO hours later (I took my car in at 9 am and it was now 2 pm) to tell me the estimate is $650 for parts. She never told me what this included but just a price. I responded an hour later telling her I would pick it up at 5 pm if that was okay and that I was going to have my car looked at/quoted from one other place first. She texts me ONE MINUTE LATER. ONE MINUTE. Telling me the work is almost finished. I responded, telling her that I hope she means the work of putting my wheels back on and not the brake work as I never approved of the charge. No response.
I call her and she says she was under the assumption I wanted the work done from when I stopped in to grab my keys. I told her I specifically stated I wanted an estimate. I also questioned her logic- why would I need an estimate from you if I told you to just go ahead and do it? That would not make sense. She hangs up on me.
I call back. She says I will need to pay for labor costs then. I tell her that I came in for a free brake inspection, and was never told an estimate. She hangs up.
I call back and tell her I will be picking up my vehicle. She hangs up for a third time. ( I wish I was joking, but I am not). She then refuses to take my call seeing the caller ID. I use my WORK phone (thank god I had a different number) and a gentleman picks up on another line. I tell him the situation and he says "There was a miscommunication between the women and I" and briefly apologized. I stated my case and that there was zero miscommunication on my end.
I drove there to get my vehicle and the man and women said nothing when they handed over the keys. No apology. Not a single word.
I am a 25 year old female doctoral student who they thought they could take advantage of. My takeaway from this, is they probably realized my brake pads and rotors were in good condition (aside from the tiny divot). Didn't know why it was squeaking a little. Made of up a $650 charge and thought they could get away with it.
DO NOT GO HERE. I promise you, it is the most unprofessional and untrustworthy car shop I have ever been too.