Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

49 Reviews

98% Would Recommend
Latest Review about 1 month ago

Reviews


EG
Edwinta G.
Fort Washington, MD
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Edwinta said the staff provided great service, and were very professional.
This review was collected via phone interview by Customer Research Inc.

ER
EVERETT R.
Cadillac Escalade EXT
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018
Thank you!
Fast, friendly , covientent neighborhood repair shop! Gary is the best!

MA
Mariana A.
Brandywine, MD
Chevrolet Equinox
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
Mariana said the staff provided good service, they know what they're doing.
This review was collected via phone interview by Customer Research Inc.

DK
Derek K.
Joint Base Andrews, MD
Nissan Titan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Derek said the employees provided great communication. They worked hard to find the parts for his vehicle. The work was done at a fair price.
This review was collected via phone interview by Customer Research Inc.
Gary M., Owner, General Manager from Kimbles Complete Automotive responded on 07/28/2018

We appreciate you for the opportunity and the trust you give us to make your Titan run better than it was. Any sugestions will be much apprciated. Look forward to our future maintenance needs.

Thank You for choosing Kimble's Complete Automotive. We are here when you need us.


PB
Paul B.
Aquasco, MD
Pontiac Grand Prix
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Paul said he's very happy with the work that was done and he even saved him some money.
This review was collected via phone interview by Customer Research Inc.
Gary M., Owner, General Manager from Kimbles Complete Automotive responded on 07/28/2018

We appreciate you and your king words of encoragement. Looking forward and strive to keep  your loyal client on all your future car care needs.
Please let me know if there is anything I can do to make your visit to Kimble worth while. 

Thank You for choosing Kimble's Complete Automotive. We are here when you need us.


JP
JAVIS P.
Clinton, MD
Volkswagen Eos
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018
Inspection on a Used Car
Gary was great. I was purchasing my daughter a new used car (as is) and was worried something would be wrong with it. He looked at the car on short notice, did a great inspection and had a Maryland inspection done on it as well. He was honest, kind and very helpful. Now my daughter only wants to take it to him for maintenance.
Gary M., Owner, General Manager from Kimbles Complete Automotive responded on 07/28/2018

Dear Mr Javis & Mrs Gale Pratt also Jaylan 
I appreciate your vote of confidence and will strive to keep your trust in all you future services.  

Thank You for choosing Kimble's Complete Automotive. We are here when you need us.


WA
Walter A.
Clinton, MD
Dodge Grand Caravan
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/11/2018 Category: Service
Walter said the cost to replace two caliber bolts was a bit excessive. Shortly after he left the location he noticed a loud sound coming from one of his tires. After he tightened all 5 tire lug nuts the noise stopped completely.
This review was collected via phone interview by Customer Research Inc.
Gary M., Owner, General Manager from Kimbles Complete Automotive responded on 07/18/2018

Thank you Mr. Alley your feed back is very much appreciated. We look forward to make it up to you in the future. Please feel free to call me.

Thank You for choosing Kimble's Complete Automotive. We are here when you need us.


JJ
James J.
Clinton, MD
Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2018 Category: Service
James said his overall experience was great. The service was good. They got his vehicle done quickly.
This review was collected via phone interview by Customer Research Inc.
Gary M., Owner, General Manager from Kimbles Complete Automotive responded on 06/28/2018

Thank you James for your words of encouragement. 

Thank You for choosing Kimble's Complete Automotive. We are here when you need us.


WD
Willie D.
Clinton, MD
Dodge Dakota
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Willie said the business's services are really good. He said everything was explained about the work and all of the replaced parts were shown.
This review was collected via phone interview by Customer Research Inc.
Gary M., Owner, General Manager from Kimbles Complete Automotive responded on 06/28/2018

Thank you Mr Davis. Please let me know If and when I could be of your assistance. 

Thank You for choosing Kimble's Complete Automotive. We are here when you need us.


ER
EVERETT R.
Clinton, MA
Cadillac Escalade EXT
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018
Kimbles
Fast, friendly, fair and convenient! Will always recommend to my family and friends
Gary M., Owner, General Manager from Kimbles Complete Automotive responded on 06/28/2018

appreciate you Everett 
Looking forward to your visits

Thank You for choosing Kimble's Complete Automotive. We are here when you need us.


EG
Edwinta G.
Fort Washington, MD
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Edwinta said the staff is very professional. They provided good service and knowledge of the issue. They do very good work.
This review was collected via phone interview by Customer Research Inc.
Gary M., Owner, General Manager from Kimbles Complete Automotive responded on 06/11/2018

Mrs G We apreciate your kind words of encuragement. Thank You for your support. 

Thank You for choosing Kimble's Complete Automotive. We are here when you need us.


WN
William N.
Clinton, MD
Chevrolet Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/25/2018 Category: Service
William said the business treated him right.
This review was collected via phone interview by Customer Research Inc.
Gary M., Owner, General Manager from Kimbles Complete Automotive responded on 06/28/2018

Thank You for choosing Kimble's Complete Automotive. We are here when you need us.


LP
LESLIE P.
Roseville, MI
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2018
Always helpful
Always helpful and friendly. Been coming here fir over 30 years

AC
Alicia C.
Clinton, MD
Mitsubishi Galant
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2018 Category: Service
Alicia said the staff did a good job.
This review was collected via phone interview by Customer Research Inc.
Gary M., Owner, General Manager from Kimbles Complete Automotive responded on 05/29/2018

Thank you for your Review. Please feel free to inform us how we can make it better.
Thank You for choosing Kimble's Complete Automotive. We are here when you need us.


JM
JOHN M.
Clinton, MD
Chrysler Town & Country
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2018
Service with a smile
Through out the entire experience, I was treated with respect and kindness. I felt like my concerns were addressed and corrected. Everything was explained so I could understand enough to make the correct service decisions.
Gary M., Owner, General Manager from Kimbles Complete Automotive responded on 03/29/2018

Apreciate your kind words John. We treat our clients like they are  family. Welcome to the Kimbles family

Thank You for choosing Kimble's Complete Automotive. We are here when you need us.

JM
Joseph M.
Clinton, MD
Chevrolet Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2018 Category: Service
Joseph said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

DM
Donald M.
Clinton, MD
Chrysler 300
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/17/2018 Category: Service
Donald said the business took longer than he expected to get his vehicle back, but the price was reasonable.
This review was collected via phone interview by Customer Research Inc.

RB
RUBY B.
Clinton, MD
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2018
Excellent customer service.
I appreciate the service given at Kimbles. The personnel are pleasant and seem to go the extra mile for the customers. Always a great experience.
Gary M., Owner, General Manager from Kimbles Complete Automotive responded on 03/29/2018

Always is plesant to serv you. We apreciate your sentiment and look forward to see you on your next vehicle service. 

Thank You for choosing Kimble's Complete Automotive. We are here when you need us.


DJ
DWAYNE J.
Clinton, MD
Cadillac DTS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2018
Superior Service and Honesty
Superior Service, Honesty and Open Communication
Gary M., Owner, General Manager from Kimbles Complete Automotive responded on 03/12/2018

Thank You Dwayne for your kind review. Look forward to the next time.

Thank You for choosing Kimble's Complete Automotive. We are here when you need us.


EW
ERIC T. W.
Roseville, MI
Cadillac DTS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/24/2018
Feb 2018 - Cadillac DTS repairs
Once again I am very glade that found Kimble’s auto shop. I like the fact that he bends over backwards to make sure you know what your options are and not try to pressure you into a costly just to pad the bill. I would send my family members to Kimble’s.

Eric W., February 2018