Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

766 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.5/5rating 1.5rating 1.5rating 1.5rating 1.5
98% Would Recommend
Latest Review 5 days ago

Reviews


AA
Amha A.
Seattle, WA
Mercedes-Benz CLA-Class
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/20/2018 Category: Service
Amha said he came in for an oil change and it took 3 hours.
This review was collected via phone interview by Customer Research Inc.

SK
Sahil K.
Bellevue, WA
Mercedes-Benz GL-Class
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/19/2018 Category: Service
Sahil said he recommends the business for service.
This review was collected via phone interview by Customer Research Inc.

Anonymous avatar
Verified Customer
Renton, WA
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018
Best service in Seattle/Bellevue area
I've been taking my car to LBR since I purchased it 2013. The team is outstanding. I highly recommend taking your car there for servicing. You won't want to go anywhere else.

SL
Sintayehu L.
Bellevue, WA
BMW 5 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Sintayehu said he received the service he expected.
This review was collected via phone interview by Customer Research Inc.

SA
Sarmad A.
Kent, WA
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/16/2018 Category: Service
Sarmad said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

DW
Dan W.
North Bend, WA
Lexus RX 300
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Dan said the service was completed just as he liked.
This review was collected via phone interview by Customer Research Inc.

RS
REMINGTON S.
Seattle, WA
Audi A3
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2018
Audi Service
Great communication, service and pricing!

MS
Melisa S.
Woodinville, WA
Dodge Sprinter
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/07/2018 Category: Service
Melisa said they did a good job.
This review was collected via phone interview by Customer Research Inc.

GS
GARY S.
Bellevue, WA
Mercedes-Benz ML350
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/06/2018
Excellent Service
I have been regular at LBR for past few years now. This is a genuine shop and they provide excellent and honest services. Unlike other shops, they don't fleece money by inflating bills -- happy to conduct business with LBR.

JB
Jim B.
Bellevue, WA
Ford Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/01/2018 Category: Service
Jim said this business does good work almost all the time. They hired new mechanics and he received better work on this experience.
This review was collected via phone interview by Customer Research Inc.

SS
Shannyn S.
Kirkland, WA
Porsche 911
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Shannyn said her vehicle was ready when she picked it up.
This review was collected via phone interview by Customer Research Inc.

LS
Lamin S.
Washington
INFINITI QX70
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Lamin said he got what he wanted.
This review was collected via phone interview by Customer Research Inc.

NP
Neil P.
Seattle, WA
Honda Accord Sdn
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Neil said this business is quick.
This review was collected via phone interview by Customer Research Inc.

MM
Mircea M.
Bellevue, WA
Subaru Impreza Sedan (Natl)
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Mircea said the staff did good work, they did it on time and Sean was awesome.
This review was collected via phone interview by Customer Research Inc.

Anonymous avatar
Verified Customer
Honda Accord Sdn
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Overall Rating 1/5rating 1rating 1rating 1rating 1
05/16/2018
$140 for figuring out my broken key as the reason for not working engine
My key was broken into two pieces. I didn't know 2007 accord key has so-called immobilization feature such that the breakage disconnects the immobilization chip from engine. I did a few times jump starts but of course it didn't work. I towed my car to LBR and explained what happened and left my broken key on Friday afternoon. Monday morning, I got phone call from LBR explaining the broken key was the problem. If I'm a mechanic or employee of a car repair company, I wouldn't even take the car but tell the driver if he has a spare key as soon as I see the broken key. I didn't even get a inspection sheet that you can get even for $25 engine oil replacement. It is definitely a lesson's learned but it shouldn't cost $140.

KR
KLAUS R.
Kirkland, WA
Honda Prelude
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018
LBR Automotive Work Over the Years
Over the last 15 years or so I have taken three vehicles to LBR for everything from scheduled maintenance to significant mechanical work and have found the diagnosis and treatment of work to be excellent. The work is thorough and completed to perfection. Moreover, the staff is friendly, understanding, professional and skilled in all they do.

Anonymous avatar
Verified Customer
Bellevue, WA
Dodge Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018
Shocks
LBR, as always, provided great service. One of very few auto repair facilities that I recommend to others.

SM
Sid M.
Lynnwood, WA
Toyota Highlander
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
Sid said the business had extra services, up front honesty, and it was detailed. He is impressed with the service. The wash that was done after the service was a very nice touch, which most businesses do not do. He is returning to have a diagnostic for the ESB light. The attention to detail and the prices, in comparison to other businesses, is really good. They suggested what work should be done now and what he could look into doing himself.
This review was collected via phone interview by Customer Research Inc.

KL
Klaus L.
Redmond, WA
Mercedes-Benz S550
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018 Category: Service
Klaus said he has never had any problems with the business. They have always been very good.
This review was collected via phone interview by Customer Research Inc.

EF
Eric F.
Edmonds, WA
Nissan Rogue
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018 Category: Service
Eric said the business provided good quality service in a timely manner.
This review was collected via phone interview by Customer Research Inc.