Reviews
AA
Amha A.
Seattle, WA
Mercedes-Benz CLA-Class
Verified
Amha said he came in for an oil change and it took 3 hours.
Recommended
This review was collected via phone interview by Customer Research Inc.
SK
Sahil K.
Bellevue, WA
Mercedes-Benz GL-Class
Verified
Sahil said he recommends the business for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
Verified Customer
Renton, WA
BMW 3 Series
Verified
Best service in Seattle/Bellevue area
I've been taking my car to LBR since I purchased it 2013. The team is outstanding. I highly recommend taking your car there for servicing. You won't want to go anywhere else.
Recommended
SL
Sintayehu L.
Bellevue, WA
BMW 5 Series
Verified
Sintayehu said he received the service he expected.
Recommended
This review was collected via phone interview by Customer Research Inc.
SA
Sarmad A.
Kent, WA
Verified
Sarmad said he would recommend this business for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
DW
Dan W.
North Bend, WA
Lexus RX 300
Verified
Dan said the service was completed just as he liked.
Recommended
This review was collected via phone interview by Customer Research Inc.
RS
REMINGTON S.
Seattle, WA
Audi A3
Verified
Audi Service
Great communication, service and pricing!
Recommended
MS
Melisa S.
Woodinville, WA
Dodge Sprinter
Verified
Melisa said they did a good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
GS
GARY S.
Bellevue, WA
Mercedes-Benz ML350
Verified
Excellent Service
I have been regular at LBR for past few years now. This is a genuine shop and they provide excellent and honest services. Unlike other shops, they don't fleece money by inflating bills -- happy to conduct business with LBR.
Recommended
JB
Jim B.
Bellevue, WA
Ford Pickup
Verified
Jim said this business does good work almost all the time. They hired new mechanics and he received better work on this experience.
Recommended
This review was collected via phone interview by Customer Research Inc.
SS
Shannyn S.
Kirkland, WA
Porsche 911
Verified
Shannyn said her vehicle was ready when she picked it up.
Recommended
This review was collected via phone interview by Customer Research Inc.
LS
Lamin S.
Washington
INFINITI QX70
Verified
Lamin said he got what he wanted.
Recommended
This review was collected via phone interview by Customer Research Inc.
NP
Neil P.
Seattle, WA
Honda Accord Sdn
Verified
Neil said this business is quick.
Recommended
This review was collected via phone interview by Customer Research Inc.
MM
Mircea M.
Bellevue, WA
Subaru Impreza Sedan (Natl)
Verified
Mircea said the staff did good work, they did it on time and Sean was awesome.
Recommended
This review was collected via phone interview by Customer Research Inc.
Verified Customer
Honda Accord Sdn
Verified
$140 for figuring out my broken key as the reason for not working engine
My key was broken into two pieces. I didn't know 2007 accord key has so-called immobilization feature such that the breakage disconnects the immobilization chip from engine. I did a few times jump starts but of course it didn't work. I towed my car to LBR and explained what happened and left my broken key on Friday afternoon. Monday morning, I got phone call from LBR explaining the broken key was the problem. If I'm a mechanic or employee of a car repair company, I wouldn't even take the car but tell the driver if he has a spare key as soon as I see the broken key. I didn't even get a inspection sheet that you can get even for $25 engine oil replacement. It is definitely a lesson's learned but it shouldn't cost $140.
KR
KLAUS R.
Kirkland, WA
Honda Prelude
Verified
LBR Automotive Work Over the Years
Over the last 15 years or so I have taken three vehicles to LBR for everything from scheduled maintenance to significant mechanical work and have found the diagnosis and treatment of work to be excellent. The work is thorough and completed to perfection. Moreover, the staff is friendly, understanding, professional and skilled in all they do.
Recommended
Verified Customer
Bellevue, WA
Dodge Pickup
Verified
Shocks
LBR, as always, provided great service. One of very few auto repair facilities that I recommend to others.
Recommended
SM
Sid M.
Lynnwood, WA
Toyota Highlander
Verified
Sid said the business had extra services, up front honesty, and it was detailed. He is impressed with the service. The wash that was done after the service was a very nice touch, which most businesses do not do. He is returning to have a diagnostic for the ESB light. The attention to detail and the prices, in comparison to other businesses, is really good. They suggested what work should be done now and what he could look into doing himself.
Recommended
This review was collected via phone interview by Customer Research Inc.
KL
Klaus L.
Redmond, WA
Mercedes-Benz S550
Verified
Klaus said he has never had any problems with the business. They have always been very good.
Recommended
This review was collected via phone interview by Customer Research Inc.
EF
Eric F.
Edmonds, WA
Nissan Rogue
Verified
Eric said the business provided good quality service in a timely manner.
Recommended
This review was collected via phone interview by Customer Research Inc.