ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.5/5rating 1.5rating 1.5rating 1.5rating 1.5
98% Would Recommend
Latest Review 5 days ago
DENNIS P. on 11/15/2017
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"Quick Fix"
Battery indicator light warning appeared so I called Harry who scheduled the analysis and repair the next day. Alternator was replaced promptly as promised so the 13 year-old BMW is back on the road.
Vehicle: BMW X5
Service Date: 11/10/2017
Review Created: 11/15/2017 03:15 PM
Diane C. on 11/14/2017
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Diane said she has used this business for years. Their work is good and it is done on time.
Vehicle: Volkswagen New Beetle Coupe
Category: Service
Service Date: 11/09/2017
Review Created: 11/14/2017
This review was collected via phone interview by Customer Research Inc.
Dietmar K. on 11/13/2017
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Dietmar said he got an immediate appointment. He was very nicely treated by the staff. The turn around was quick. He received good service and his car was washed. Overall, it was great and he was pleased.
Vehicle: BMW 5 Series
Category: Service
Service Date: 11/07/2017
Review Created: 11/13/2017
This review was collected via phone interview by Customer Research Inc.
PHILIP S. on 11/12/2017
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"Very professional mechanic, and keeping cost under control"
I have gone to LBR for 25 years with Acura, Honda, BMW and Lexus. There has never been a problem, and LBR does not put pressure to perform more work than the customer wants. This is not a "low cost" shop, but there are no surprises. The communication by phone and after-hours key drop went very well, although an improvement is needed in handling text messages.
Vehicle: Lexus IS 300
Service Date: 11/10/2017
Review Created: 11/12/2017 07:50 AM
NIK T. on 11/11/2017
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"Highly recommend"
Fast, prompt, and quality service. Have been bringing my car to LBR for the last 5 years. Always satisfied with the service I have received.
Vehicle: BMW 3 Series
Service Date: 11/09/2017
Review Created: 11/11/2017 08:41 AM
Amy G. on 11/10/2017
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Amy said she loved this business they are great.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 10/20/2017
Review Created: 11/10/2017
This review was collected via phone interview by Customer Research Inc.
Dan W. on 11/10/2017
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Dan said this business has good communication and she would recommend them.
Vehicle: INFINITI M35
Category: Service
Service Date: 11/02/2017
Review Created: 11/10/2017
This review was collected via phone interview by Customer Research Inc.
Sooraj N. on 11/06/2017
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Sooraj said he found them to be a bit pricy, however the service was good.
Vehicle: BMW 3 Series
Category: Service
Service Date: 10/31/2017
Review Created: 11/06/2017
This review was collected via phone interview by Customer Research Inc.
BRUCE /KIM H. on 11/02/2017
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"Checking battery and draw problem"
Great service and pricing before they do the work
Vehicle: Mercedes-Benz CLK-Class
Service Date: 10/31/2017
Review Created: 11/02/2017 10:21 AM
Randi H. on 11/02/2017
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Spoke with Andrew. He said they were very helpful. They are able to diagnosis and repair the vehicle very well. He had heard of the horror stories of foreign vehicles. However, that is not a problem with this business.
Vehicle: Volvo C70
Category: Service
Service Date: 09/29/2017
Review Created: 11/02/2017
This review was collected via phone interview by Customer Research Inc.
JONATHAN H. on 11/01/2017
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"Great Experience"
LBR performed a thorough review and gave me great peace-of-mind before purchasing my first used car! Harry was very friendly and explained the results in simple, plain English, without any spin. His honesty was greatly appreciated!
Vehicle: Kia Forte
Service Date: 10/31/2017
Review Created: 11/01/2017 09:57 PM
WILLIAM C. on 11/01/2017
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"radiator leak, stumble at idle"
fixed both issues, great work, a little slow
Vehicle: Ford Windstar
Service Date: 10/27/2017
Review Created: 11/01/2017 01:35 PM
Sam T. on 11/01/2017
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Sam said the staff were friendly and kept him up to date on the status of his repairs.
Vehicle: MINI Cooper Hardtop
Category: Service
Service Date: 10/25/2017
Review Created: 11/01/2017
This review was collected via phone interview by Customer Research Inc.
LINDA L. on 10/29/2017
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"Everything I have had done has been perfect, they keep my Mini Cooper in perfect shape."
Very very happy!
Vehicle: MINI Cooper Coupe
Service Date: 10/20/2017
Review Created: 10/29/2017 04:58 PM
DAN T. on 10/25/2017
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"Reliable and expert service"
Redo of front brakes that were replaced in April. No charge per warranty service. One of the reasons I keep coming to LBR and refer my friends!9!
Vehicle: Honda Pilot
Service Date: 10/25/2017
Review Created: 10/25/2017 07:54 PM
B.B. S. on 10/23/2017
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B.B. said the experience was good.
Vehicle: Volvo S80
Category: Service
Service Date: 10/06/2017
Review Created: 10/23/2017
This review was collected via phone interview by Customer Research Inc.
Shannon R. on 10/18/2017
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Spoke with Sean. He said they did a diagnostic test and they did an amazing job. He is friends with them. He was very pleased.
Vehicle: Jeep Wrangler
Category: Service
Service Date: 09/15/2017
Review Created: 10/18/2017
This review was collected via phone interview by Customer Research Inc.
DENNIS P. on 10/17/2017
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"Frank and honest estimates and results"
Estimated work and charges were accurate and well communicated. Repairs were completed on schedule and at reasonable charge.
Vehicle: Toyota 4Runner
Service Date: 10/12/2017
Review Created: 10/17/2017 09:16 AM
Estiban H. on 10/16/2017
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Estiban said this business did the work he requested, at a fair price.
Vehicle: Subaru Outback
Category: Service
Service Date: 10/11/2017
Review Created: 10/16/2017
This review was collected via phone interview by Customer Research Inc.
PETER M. on 10/12/2017
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"Trust in them..."
Had two cars serviced in two days and am very happy with Sean, Mike & Harry's expert service!
Vehicle: Audi TT
Service Date: 10/11/2017
Review Created: 10/12/2017 11:20 AM
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