Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

791 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.5/5rating 1.5rating 1.5rating 1.5rating 1.5
97% Would Recommend
Latest Review 3 days ago

Reviews


MP
Max P.
Everett, WA
BMW X5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Max said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Issaquah, WA
Mercedes-Benz E550
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018
Excellent service and a good price
I took my Mercedes in for regular maintenance and brake replacement.
Very friendly and professional people and I know I saved a ton of money on the work vs. going to the dealership.
Highly recommended even for finicky German car owners. Thanks guys.

DC
DAN C.
Bellevue, WA
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018
Superb job on an engine replacement.
The engine in my '93 F-150 needed replacement. I'd had prior great experience with LBR and decided to let them tackle this project. They sourced and installed a freshly remanufactured engine with an excellent warranty, and all along the way Harry kept in touch with the progress and offered great suggestions on other parts we should replace to make a first-class job. The job was done in 10 days, on budget, and the truck was delivered in spotless condition and running like a brand new '93 F-150. I'm a fan of LBR.

CZ
Chen Z.
Bellevue, WA
Porsche Cayenne
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018 Category: Service
Chen said her over all experience was good and her issue was resolved.
This review was collected via phone interview by Customer Research Inc.

KL
Kayla L.
Bellevue, WA
Mercedes-Benz ML350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018 Category: Service
Spoke with Jeremy. He said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

TD
Tom D.
Bellevue, WA
Audi A4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018 Category: Service
Tom said that the place is great, he is happy with his experience, and he was treated professionally. The staff members know what they're doing and don't oversell.
This review was collected via phone interview by Customer Research Inc.

MA
Mike A.
Washington
BMW 6 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018 Category: Service
Mike said he liked what the business did and they were on time.
This review was collected via phone interview by Customer Research Inc.

KS
Kevin S.
Washington
Lexus GX 470
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Kevin said everything is good. However, it took a whole day to work on his vehicle even though he had an appointment.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Bellevue, WA
Porsche Cayenne
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2018
36,000 Porsche Cayenne Maintenance
Great job on the service for my Porsche! Easy appointment process and done on time with a great wash. MUCH less expensive than going to the Dealer.
Thanks for a job well done.

Verified Customer
Bellevue, WA
Toyota Sienna
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/25/2018
Sloppy work
The mechanic took apart the hose that leads to the air filter. They did not properly secure the hose by not tightening the bolt. This lead to problems on the road, which the car stalled several times before I was able to make it home. Not sure if I would recommend their service to friends or return at all.

BD
Bai D.
Bellevue, WA
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Bai said Doug was very nice, he helped him out a lot.
This review was collected via phone interview by Customer Research Inc.

JS
Jeff S.
Renton, WA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018
Great Customer Service
I was very happy the way Michael and Harry handled a problem I had with some aftermarket shocks. After installing the original shocks that didn't work correctly, they contacted the manufacturer and worked out the problem and installed the correct shocks. They went way beyond what I normally experience in the automotive industry and this is why they will have all my future business.

LC
Lynn C.
Bellevue, WA
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Lynn said he was extremely happy with this business. They did everything they said they would do. Everything works great. He is happy with them, he has been there before and he will go again.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Renton, WA
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2018
Quality service
Quality and prompt service

FG
FREDERICK G.
Bellevue, WA
BMW 5 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2018
Great service
Harry was great. Helpful and friendly.

VC
Vic C.
Washington
Audi A3 Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
Vic said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

EW
ERIC W.
Mercer Island, WA
GMC Sierra 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018
Engine replacement
Michael and Harry did a great job (as always) with help with my engine replacement. Always courteous and great communication. Can't recommend them enough.

IS
Irine S.
Snoqualmie, WA
Porsche Cayenne
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Irine said the staff at the business were nice and provided timely service.
This review was collected via phone interview by Customer Research Inc.

DL
Dave L.
Washington
Jaguar XK
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Dave said it was really good service.
This review was collected via phone interview by Customer Research Inc.

DK
Dietmar K.
Kirkland, WA
BMW 5 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018 Category: Service
Dietmar said the staff did the work accurately. His vehicle came back in great shape. They were exceptionally friendly.
This review was collected via phone interview by Customer Research Inc.