Lone Star Chevrolet Body Shop

Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

2417 Reviews

96% Would Recommend
Latest Review about 2 months ago

Reviews


RM
Raisa M.
Houston, TX
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/02/2018
HORRIBLE
If i could give 0 stars i would!!

I will never do business with lone Star Chevrolet dealership and especially body shop. Bedie Soonier was my person and was pretty rude. She did not answer my calls or emails as i had questions... totally blew me off. She wasn't making any money out of me since my car was eventually totaled. I got finalization from my insurance that my vechicle was totaled Wednesday(5/2/18) mind you my accident was on(4/26/18) and i was going to pick you my items from my car on Friday the 4th. They called my insurance and told them to come pick up my vehicle because "the are not a storage lot" and take it to the impound after i had already discussed that i would be there Friday to get my items. Then i find out that some of my items i had in my car were gone. Cash, two iPhones, clothes and safely shooting glasses. It's not the fact that the items are gone it's the fact that lone star has disgusting hateful thief's. I totally loved this dealership and thought highly of it but not after this incident. I would never recommend it and will definitely tell people not to go there unless they want to deal with rude and disgusting thiefs. So disappointed and disgusted with Lone Star Chevrolet behavior.

WK
Wil K.
Houston, TX
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2016
Awesome work!!!
Picked up my truck from Lone Star Chevrolet Houston - A Sonic Automotive Body Shop today, and I could not be happier! The Iridescent Pearl Tricoat paint - which is notoriously super hard to match - came out absolutely PERFECT!! Thanks so much to the guys at Lone Star and Sonic for doing an awesome job!

TG
Tracy G.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2016 Category: Collision
Tracy said she chose the business because she felt they would do the best job. The staff was polite, the business was very accommodating and all her questions were answered.
This review was collected via phone interview by Customer Research Inc.

AB
Amy B.
Texas
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/25/2016 Category: Collision
Amy said she has a leak in the seal around the window that was supposed to be repaired. She will address with the business on Monday, a few areas of the paint. She was not satisfied with the repairs because of reasons already stated. Her vehicle was a week later than promised. She is unsure as to why. She was not satisfied with the communication because the text messages are vague and do not explain the process the vehicle was in. She had to keep calling to get updates.
This review was collected via phone interview by Customer Research Inc.

SP
Sarah P.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2016 Category: Collision
Sarah said the service was great.
This review was collected via phone interview by Customer Research Inc.

SC
Sergio C.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2016 Category: Collision
Sergio said this business prepared his estimate quickly and took care of everything.
This review was collected via phone interview by Customer Research Inc.

BW
Billy W.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2016 Category: Collision
Billy said he was satisfied with his overall service experience because they did a good job and he has been there before.
This review was collected via phone interview by Customer Research Inc.

CP
Carol P.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2016 Category: Collision
Spoke with Helen. She said the business did a wonderful job and did it in a timely manner.
This review was collected via phone interview by Customer Research Inc.

BM
Blanca M.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2016 Category: Collision
Blanca said she was satisfied with her overall experience because the communication was good. They kept her informed, which she liked. The paint is peeling underneath the taillight, but they have agreed to fix it.
This review was collected via phone interview by Customer Research Inc.

IS
Inc S.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2016 Category: Collision
Spoke with Safford. He said his experience was pretty effortless and simple. There was no scheduled promised date but it was done at an acceptable amount of time.
This review was collected via phone interview by Customer Research Inc.

MH
Mable H.
Texas
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/18/2016 Category: Collision
Spoke with Jasmine. She said the date given to complete the repair was changed. The vehicle was completed one week later than had originally been promised. She did not recall the reason told to her for the delay.
This review was collected via phone interview by Customer Research Inc.

JB
Joe B.
Texas
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/16/2016 Category: Collision
Joe said his experience at this business was great. They did a pretty good job but it was confusing for him with the insurance company.
This review was collected via phone interview by Customer Research Inc.

WP
William P.
Texas
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/16/2016 Category: Collision
William said he received good service from this business.
This review was collected via phone interview by Customer Research Inc.

SL
Steven L.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2016 Category: Collision
Steven said he had no problems with the service this business provided and he was kept informed.
This review was collected via phone interview by Customer Research Inc.

JM
Jorge M.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2016 Category: Collision
Jorge said this business got his vehicle repaired within a week which was a plus. They kept him very well updated about the repairs performed and he would recommend them for service.
This review was collected via phone interview by Customer Research Inc.

DB
David B.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2016 Category: Collision
David said he was happy with his experience at this business and they were good.
This review was collected via phone interview by Customer Research Inc.

RS
Rhonda S.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2016 Category: Collision
Rhonda said the business did everything she asked them to do. They found more repair work to be done and they did that also.
This review was collected via phone interview by Customer Research Inc.

RH
Rosa H.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2016 Category: Collision
Rosa said this business was very quick.
This review was collected via phone interview by Customer Research Inc.

GM
Gabriela M.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2016 Category: Collision
Gabriela said this business really helped her out. She is having trouble with the front sensors. She spoke with them and they told her to bring her vehicle back in.
This review was collected via phone interview by Customer Research Inc.

GS
Greg S.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2016 Category: Collision
Spoke with Angela. She said this is the third time she has been to this business and she is pleased with them.
This review was collected via phone interview by Customer Research Inc.

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