ReScore Reviews™ (1)
Hi Tony, you did not approve any of the work necessary to fix the noise. You had us look it over and give you estimates for the repair which we did in writing. We replaced your fuel filter to prevent the noise from getting worse (fuel pump was buzzing because of a restricted fuel filter). If you check your invoice, stapled to it will be six different estimates for the repairs necessary to remedy your concern. You and I went over this before but if you feel there are still unanswered questions, feel free to call me anytime. Ask for Matt. Thank you for the feedback and I hope we can help you in the future.
I don't know who the "other business" is but there must have been some type of communication barrier between you and I or you and the "other business". What you are stating is over exaggerated if not impossible. We are always very clear about what is needed and what can wait. Nobody at our shop "tried to charge" you anything. What we gave you was a list of recommendations and an itemized cost estimate for the repairs using the best parts available. No customer is pressured or obligated to buy anything. You can call us anytime or pick up a copy of the written estimate so you can get more specific information. I apologize if me or my staff failed to deliver the information in a manner you can digest. I've posted the vehicle concerns and recommendations below.
CUSTOMER CONCERN: Vehicle is overheating and leaking coolant, steam from under hood, big puddles under car, check engine light is on.
DIAGNOSIS: Found crack in left radiator tank, Very low coolant level.
NOTES: Recommend replacing radiator along with other affected (potentially damaged from overheat) components. Upper radiator hose should be replaced at same time due to condition and the opportunity to combine job with radiator replacement and reduce future labor cost.
-Upper radiator hose
-Thermostat & Gasket
Remove & Replace Radiator, Thermostat, Upper Radiator Hose, Reverse flush cooling system, Cooling system pressure test.
Parts & Labor: $898.56 Includes: Tax, shop supplies & all aplicable fees.
Total Labor: $510.29
Total Parts: $363.64
Thanks Stacy and Linda! You've always been great customers over the years and great neighbors too!
Thanks Hannah! As always, we appreciate your long time loyalty and glad to have you as part of our automotive family!
Thanks Jordan! Thats the way we like to keep it! No issues! You've been a great customer over the years and we look forward to helping any way we can in the future.
Thanks Lance! You're right about that! It's true one can't always "see the forrest through the trees" which is why our customers opinions are so valuable.