Marin Express Lube & Diagnostic Center


Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

536 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
97% Would Recommend
Latest Review 3 days ago
Sandra S. on 11/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Sandra said the business negotiated a price she could afford and they kept her updated on her vehicle by phone. She was unable to pick up her vehicle, so the business arranged for someone to pick up her employee and the staff brought him to the business to drive her vehicle to her. She appreciates all the accommodations very much.
Vehicle: Volvo S70
Category: Service
Service Date: 11/13/2017
Review Created: 11/20/2017
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 11/21/2017

Hello Sandra,  we want to thank you for being our loyal customer and choosing Marin Express Lube as your auto service center. Visit us at http://marinexpresslube.com/ for online website special, and download our smart phone app to received phone app specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

Thank you,
Marin Express Lube

Nancy F. on 11/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Nancy said the business really knows what they are talking about in terms of her motor. They gave her options and they were very friendly.
Vehicle: Toyota RAV4
Category: Service
Service Date: 11/14/2017
Review Created: 11/20/2017
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 11/21/2017

Hi Nancy, we at Marin Express Lube and Diagnostic Center thank you for choosing us as your automotive center. You can receive on-line specials through our website @ www.marinexpresslube.com or download our new smart phone app. @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube

Jose P. on 11/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Jose said the facility was close by.
Vehicle: Ram 1500
Category: Service
Service Date: 11/09/2017
Review Created: 11/15/2017
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 11/17/2017

Thank you for choosing us to provide for your auto care. We really do appreciate your trust in us and are glad we're here to help. We hope we exceeded your expectations. Please reach out again whenever you need us. Your satisfaction is very important to us. If we provided a positive experience at your recent appointment, follow us and share reviews and comments about our services with others who might be interested in learning more about us.

Nery M. on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Nery said he had a very good experience. He always goes to this business.
Vehicle: Toyota Corolla
Category: Service
Service Date: 11/08/2017
Review Created: 11/13/2017
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 11/17/2017

Hello, thank you for being our loyal customer, and we look forward in servicing your auto to keep it top operating condition by our certified technicians. We have on-line website specials @ http://marinexpresslube.com or see our new smart phone app for specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube

Josh R. on 11/13/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Josh said the service at this business was good.
Vehicle: Cadillac Escalade ESV
Category: Service
Service Date: 11/07/2017
Review Created: 11/13/2017
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 11/13/2017

Hi, we at Marin Express Lube and Diagnostic Center thank you for choosing us as your automotive center. You can receive on-line specials through our website @ www.marinexpresslube.com or download our new smart phone app. @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube

Naomi A. on 11/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Naomi said this business has good service.
Vehicle: Toyota Avalon
Category: Service
Service Date: 11/01/2017
Review Created: 11/07/2017
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 11/11/2017

Thank you for choosing us to provide for your auto care. We really do appreciate your trust in us and are glad we're here to help. We hope we exceeded your expectations. Please reach out again whenever you need us. Your satisfaction is very important to us. If we provided a positive experience at your recent appointment, follow us and share reviews and comments about our services with others who might be interested in learning more about us.

VICKI H. on 11/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service ..."
Always there to help you with your automobile.
Vehicle: Chevrolet HHR
Service Date: 11/06/2017
Review Created: 11/06/2017 08:02 PM
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 11/06/2017

Hello, thank you for being our loyal customer, and we look forward in servicing your auto to keep it top operating condition by our certified technicians. We have on-line website specials @ http://marinexpresslube.com or see our new smart phone app for specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube

Benoit B. on 10/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Benoit said the staff took care of his request and their service was great.
Vehicle: Ford Police Interceptor
Category: Service
Service Date: 10/30/2017
Review Created: 10/31/2017
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 11/08/2017

Thank you for choosing us to provide for your auto care. We really do appreciate your trust in us and are glad we're here to help. We hope we exceeded your expectations. Please reach out again whenever you need us. Your satisfaction is very important to us. If we provided a positive experience at your recent appointment, follow us and share reviews and comments about our services with others who might be interested in learning more about us.

Kevin C. on 10/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with Leene. She said the staff provided good service.
Vehicle: Dodge Durango
Category: Service
Service Date: 10/21/2017
Review Created: 10/25/2017
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 11/03/2017

Hello, we want to thank you for being our loyal customer and choosing Marin Express Lube as your auto service center. Visit us at http://marinexpresslube.com/ for online website special, and download our smart phone app to received phone app specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

Thank you,
Marin Express Lube

James D. on 10/24/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
James said this business has his truck running great, but his vehicle wasn't ready on time.
Vehicle: Mazda B2300
Category: Service
Service Date: 10/18/2017
Review Created: 10/24/2017
This review was collected via phone interview by Customer Research Inc.
MARK R. on 10/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Smog check"
got a great deal at their web-site. paid in advance. walked-in without an appointment, they took my vehicle, did the smog check and I was out the door. I also go here for my oil changes. very personable staff.
Vehicle: Lincoln Navigator L
Service Date: 10/20/2017
Review Created: 10/23/2017 11:55 AM
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 10/23/2017

Hi, we at Marin Express Lube and Diagnostic Center thank you for choosing us as your automotive center. You can receive on-line specials through our website @ www.marinexpresslube.com or download our new smart phone app. @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube

Dina M. on 10/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Dina said the staff were kind and helpful.
Vehicle: Dodge Pickup
Category: Service
Service Date: 10/14/2017
Review Created: 10/19/2017
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 11/13/2017

Hi, we at Marin Express Lube and Diagnostic Center thank you for choosing us as your automotive center. You can receive on-line specials through our website @ www.marinexpresslube.com or download our new smart phone app. @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube

Paul B. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Paul said he received great service from this business.
Vehicle: Ford Econoline Wagon
Category: Service
Service Date: 10/11/2017
Review Created: 10/16/2017
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 10/20/2017

Hello, we want to thank you for being our loyal customer and choosing Marin Express Lube as your auto service center. Visit us at http://marinexpresslube.com/ for online website special, and download our smart phone app to received phone app specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

Thank you,
Marin Express Lube

Diana M. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Diana said this business had good service and it was fast.
Vehicle: Toyota RAV4
Category: Service
Service Date: 10/10/2017
Review Created: 10/16/2017
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 10/20/2017

Hi, we at Marin Express Lube and Diagnostic Center thank you for choosing us as your automotive center. You can receive on-line specials through our website @ www.marinexpresslube.com or download our new smart phone app. @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube

MITZI C. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change "
Fast Good service
Vehicle: Toyota Corolla
Service Date: 10/13/2017
Review Created: 10/13/2017 08:14 PM
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 10/20/2017

Thank you for choosing us to provide for your auto care. We really do appreciate your trust in us and are glad we're here to help. We hope we exceeded your expectations. Please reach out again whenever you need us. Your satisfaction is very important to us. If we provided a positive experience at your recent appointment, follow us and share reviews and comments about our services with others who might be interested in learning more about us.

AMIRGHOLI G. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"most thanks for working hard on my car"
so valuble .and great place trust .
Vehicle: Nissan Xterra
Service Date: 10/11/2017
Review Created: 10/13/2017 09:35 AM
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 10/20/2017

Hello, thank you for being our loyal customer, and we look forward in servicing your auto to keep it top operating condition by our certified technicians. We have on-line website specials @ http://marinexpresslube.com or see our new smart phone app for specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube

Neil K. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Neil said the staff did well with a difficult job.
Vehicle: Toyota Pickup
Category: Service
Service Date: 10/07/2017
Review Created: 10/13/2017
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 10/20/2017

Hello, thank you for being our loyal customer, and we look forward in servicing your auto to keep it top operating condition by our certified technicians. We have on-line website specials @ http://marinexpresslube.com or see our new smart phone app for specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube

Charles G. on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Charles said he has gone to this business several times and they always do a good job.
Vehicle: Chevrolet Tahoe
Category: Service
Service Date: 10/04/2017
Review Created: 10/11/2017
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 10/20/2017

Thank you for choosing us to provide for your auto care. We really do appreciate your trust in us and are glad we're here to help. We hope we exceeded your expectations. Please reach out again whenever you need us. Your satisfaction is very important to us. If we provided a positive experience at your recent appointment, follow us and share reviews and comments about our services with others who might be interested in learning more about us.

UONE C. on 10/08/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"It is convenient. "
Yes, I would.
Vehicle: Mercedes-Benz S430
Service Date: 10/07/2017
Review Created: 10/08/2017 11:56 PM
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 10/09/2017

Hi, we at Marin Express Lube and Diagnostic Center thank you for choosing us as your automotive center. You can receive on-line specials through our website @ www.marinexpresslube.com or download our new smart phone app. @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube

Joe E. on 09/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Joe said the employees who assisted him worked with him in order to get the problem solved.
Vehicle: Toyota T100
Category: Service
Service Date: 09/27/2017
Review Created: 09/29/2017
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 10/02/2017

Joe, Thank you for choosing us to provide for your auto care. We really do appreciate your trust in us and are glad we're here to help. We hope we exceeded your expectations. Please reach out again whenever you need us. Your satisfaction is very important to us. If we provided a positive experience at your recent appointment, follow us and share reviews and comments about our services with others who might be interested in learning more about us.

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